[Resolved]  Airtel — SERVICES BARRED

I have taken airtel dongel about a month and half and have taken a plan for 6 gb 950 rs unlimited and they have barred my services stating that my credit limit is only 800 rs and it has exceeded the limit and i tried to argue stating that my plan is 6 gb and it is still not completed and they stated that it will be activated and i have mentioned that i take online classes and need for the class and they confired me 4 hours time on 20th april 11 am and still today my services are not activated and this happens almost every week and for the class i have paid and i have missed my class and i am incurring the loss for about 30k and they asked me to call help line no and help line rep asks me to call 121 and when called 121 customer care they have asked me to go to relation ship center and have wasted approxmatily 8 hours of time for me also for which i was supposed to be spending for my study and i was not able to concentrate on my studeis and was busy calling them and was over the phone to settle the matter however my dongel didnt get activated.

Dear Mr. Mittal,

I am forced to escalate this issue to your level due to the service that I am receiving from Airtel. Just a month back using number portability I have switched from Vodafone due to poor network issue but please note that they have the best customer service. Since the day I have switched to airtel there has been some or other thing for which they call and say do this or your number would be blocked. I mean do they realise that by every-time rebuking me they are making me disgusted with airtel and determined to move back to vodafone which atleast gives proper service if there is any issue.

Now since last one week I was asked to submit the payment receipt of the last payment to Vodafone and no other method but going to the airtel centre was suggested otherwise as usual my service would be barred. I travel almost 20 days in a month and when am telling them give me some time I have already cleared the dues but will you the receipt in some time they kept calling me and messaging me everyday; by the way it was like a torture and making me feel like some thug because same harassment is made when it comes to crossing the limit of my bill which is some obnoxious limit without even seeing or asking me about my usage. Point here is now that after friends help who said scan and send it to airtel which after asking on 121 I did yesterday and below is the trail mail for same, now my connection is barred. With my concalls and client meetings which these days mostly happens on call I am forced to run here and there to solve the issue.

I am so disgusted by airtel now that am forced to take this up with consumer forum. It gives me no pleasure and utter wastage of time in doing this but am forced because there is no end to your obnoxious service. Why can't you train your call centre people in handling customer in better way rather than behaving like a trained parrot which speaks same set of line be it any problem.

People would have till date come to you for complains, I would rather also suggest you measure to improve the faulty service. A company which is into Service industry can not make mistake in the service itself, you may have the largest customer base but how do you feel when people look at airtel with disgusted look. And yes kindly do not mistake largest customer base with good company as you also know that people do not have much option due to the geographical limit of other operators.

Also I am taking this on Facebook now so that people know what happens to a customer when he/she switches through number portability.

Thanks & Warm Regards,
Pooja Jha
[protected]


[protected] Forwarded message[protected]
From: Alok Mishra <[protected]@gmail.com>
Date: Tue, Dec 2, 2014 at 4:10 PM
Subject: Fwd: [|BAL|Ref10375769|] PAYMENT RECEIPT OF THE PREVIOUS SERVICE PROVIDER
To: Pooja Jha <[protected]@gmail.com>


[protected] Forwarded message[protected]
From: <[protected]@in.airtel.com>
Date: Tue, Dec 2, 2014 at 3:51 PM
Subject: RE: [|BAL|Ref10375769|] PAYMENT RECEIPT OF THE PREVIOUS SERVICE PROVIDER
To: [protected]@gmail.com


Dear Alok Mishra,

Greetings from airtel!

This is in reference to your email providing the details of the payment made for your mobile number [protected].

I would like to inform you that I have received the payment receipt sent by you and same has been updated in our records. Further, I would like to inform you that the mobile number [protected] is in active status.

For further queries, please do email.


Best Regards
Nagashree KL
Service Specialist