Airtel Cell Phone — Outgoing calls barred

Address:

Udupi, Karnataka

25th April 2012
Manipal

To,
The Chairman,

Sub: Outgoing calls barred from the Airtel cell phone bearing number [protected]
Dear Sir / Madam,
With deep regret, I would like to bring the following in the sequence of orders to your kind notice and grant me compensation for the inconvenience caused by the airtel cell phone company. The said phone has a currency of Rs. 298
1. The cell phone connection existed for more than three years and the last time the currency was charged on 7th of April. The outgoing calls were barred without any prior notice on 14th of April when I was in Mangalore. I had to go out to make calls and spend time and money.
2. On contacting the customer care centre, it was informed that the records are not in order [even if they realized that it should have been informed to me before barring the calls].
3. 15th was a holiday and 16th the Airtel office at Manipal was closed for the whole day.
4. 17th Tuesday I submitted the documents [Driver’s license, PAN card copy, KMC- ID, Post master issued address proof and a photograph] which were approved by the staff present at the Airtel office at Manipal. I was promised that the outgoing calls would be possible within 24 hours.
5. After 24 hours when the service was not reinstated , I reported the matter to the Manipal Police station
6. In spite all these and even after repeated requests made to the Area manager of Airtel [Mr. Arvind] nothing has changed.
This has put me in great inconvenience to make calls. Usually when my phone is in silent mode if I missed any calls, I would call them back, now it is not possible which has caused even a dent to my reputation. May I request you look into the matter and grant me compensation and also refund of the balance in the account, so that I could go in with another network connection with the same number.

Sincerely,

Dr. Antony Sylvan D’ Souza,
Professor, Head & Director of Post Graduate studies
Department of Anatomy,
Kasturba Medical College, Manipal University,
Manipal, Karnataka, India-576104. Email: antony.[protected]@manipal.edu
Telephone: [+91 0820] 2922780 / 2922327 [office], [protected]