[Resolved]  Airtel — CHANGE OF BILL PLAN WITHOUT INTIMATION AND EXCESS BILL

Airtel — Excess amount billed and plan changed without intimation

Hello,

I am a post paid customer of Airtel. Rite from the beginning I had subscribed for 199 GV plan. However in September the plan was changed to Alex_FV299 Plan without intimating me. When I received bill for Sep-Oct, I was shocked with the amount charged and the changed plan. I raised an issue ticket for the same and two days after I was asked to pay a lesser amount with an assurance that the plan would be changed back to 199 GV Plan. Tickets raised were[protected] and[protected].
In Nov, when I received the bill for Oct-Nov, again the same issue cropped up and this time the below tickets were raised
19431569 and 19431630. I was again given assurance that everything will be resolved.
Now for Dec again, the same thing has happended. Today again I have raised an issue ticket for the same two errors: 19789164.
I donot understand why such an harrassment. If this continues, it would be hard for me to contiue with Airtel. I am Airtel customer from last 3 years.But never faced such a situation. Why such an irresponsible behaviour by the Airtel Customer reps. If such resolutions flow to the customers than I am afraid, soon airtel customers would be driven to Vodafone and other airtel competitors.
A sincere advice: Either innovate your services or educate the front end and backend customer reps, so that seasoned customers wouldnot have to undergo such a torchure.

AirTel — plan chaged without intimation & excess bill

in april 08 i have taken one air tel connection, no is [protected]. then suddenly after two months they changed my plan & the bill amount shoot up from three hundred to seven hundred.

I paid for one month & asked to correct the plan but nothing happened. then next month i refused to pay as per their new plan & asked them to correct the bill if you want me to pay. now toatal amount as per air tel is Rs 1578 /- & as per me it is around seven hundred including taxes.

two meetings already happened with them & they are now telling that TRI new rulling had came at that time & because of that they had changed my plan without infroming me, without asking me.
Can you pl clear as per law can they do like this.

Bharti Airtel — plan changed without intimation

Respected sir,

i have been using Airtel friends since the past 4 and a half years. The problem is that my friends plan lapsed without any prior notification. I had lodged a complaint with the airtel customer care executive and she assured me that within 24 hours my plan would be reverted back to friends plan and my balance loss would be refunded.

When i contacted the customer care executive after 24 hours, he was adamant and said i recharged my number with Rs. 26 and changed the plan. It might have been done by another person who might have recharged the wrong number by mistake. Now i want my friends plan back. Since i can assure you that i didnt recharge my number for changing the plan. Thanking You and expexting help as soon as possible.

Namaste Mr.Bajaj,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33