[Resolved]  Airtel — Regarding blocking all Ad messages and calls to my Number

Dear sir,
I registered with NDNC on 03/09/09, and the unique reference number is S[protected]. I sent more than 100 messages to all and sundry in the company, to the appellate Authority, Nodal Officer and everyone. But no result still i am getting Ad messages , even though I was informed by the Appellate Authority that 58888 has blocked all messages to my number. I am enclosing all the messages to and from Appellate Authority as well. You can decide.

Copies[protected]
Dear Mr. Gunasekaren,

Thank you for contacting Airtel.

You have expressed concern over promotional message and call received for your mobile number [protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that, your Airtel number is already registered under NDNC on 03/09/09, and the unique reference number is S[protected].

If you received promotional calls and SMS means, please revert back with the following details,

1. Date and Time of call

2. Content of Message or Call

3. Message centre number

4. Name of the organisation

Looking forward to be of assistance to you always.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Krishnaprasath G
Customer Care Executive
Bharti Airtel Limited[protected]
[protected]
Dear Mr. Gunasekaran


Thank you for contacting Airtel.

We refer to your e-mail dated 30th October 2009 , regarding Mobile # [protected]


We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to confirm that we have registered your below complaint on DND against the service request number [protected]. We will revert to you on or before 12th Nov 2009

We request your cooperation till then.

We wish to confirm that the above mentioned mobile number has been registered under DND (Do not disturb)

However we would also like to tell you that we need your support co-operation to work towards gradually getting these calls stopped. Every time we receive a complaint, we are allowed by the regulation to take action against the Tele Marketers. We first write warning letters, then impose financial penalty & then disconnect. In this way we hope to have these calls stopped.

We trust the above adequately addresses your query. Your interaction id for this e-mail is [protected]


It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.


Thanking you and assuring you of our best services at all times.

For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards
Asif
[protected]--
Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is [protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
Date: 03/11/2009 08:59:29 AM
From: guna.[protected]@gmail.com
To: [protected]@airtelindia.com
Message body:

dear sir
NDNC request Unique No- S[protected] on 3.9.09 Customer care Service Request no[protected] on 30.10.09
her is a list of calls i get frequently. see the frequency and time they send they send these messages.


1. Sender Tm-my Today from message centre

[protected] about cricket on 2.11.09 at
07;32;44pm
2. Sender 54321 from message centre
[protected] about cricket on 2.11.09 at
08;56;18pm
3. Sender 54321 from[protected] about cricket on
2.1109 at 09;54;09pm
4. Sender54321 from[protected] about cricket on
02.11.09 at 10;32;26pm
5. Sender54321 from[protected] about cricket
on02.11.09 at 10;32;42pm
6. Sender 54321 from[protected] about cricket
on2.1109 at 11;41;22pm
7. Sender 5454203 from [protected] about cricket on
3.11.09 at 12;17;53am
8. Sender 58888 from [protected] about MCLUB on
3.11.09 at 08;26;13am

Such frequent messages at midnight is too much and quite disturbing.Should w not have peace at night. Dont they have any scruples . Being a heart patient at that it is quite frustrating because if you in a responsible position cant stop this who else can Should I bear pain this till 12th Nov as you said. I couldnot even sleep freely at night and got my Blood pressure running high due to this.
Please do something about this . I cannot bear his . Thinking about this itself is raising my blood pressure.

G.Gunasekaran


On Fri Oct 30 2009 at 5:32 PM [protected]@airtelindia.com wrote:


Dear Mr. Gunasekaran

Thank you for contacting Airtel.

As per your previous mails you had expressed concern over Promotional messages for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

Your concern has been registered under Service Request number is [protected] and forwarded to concern department.

Please make note of the Service Request number for future communication and correspondence. We will revert back to you on or before 12 11 09.

We realize that this situation must have greatly inconvenienced you. We request your cooperation until such time.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Sudhakar M
Customer Care Executive
Bharti Airtel Limited

To leave your feedback on the current interaction please use the following URL-
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=0F7197E077DD77DA7EC018BB144987DA7EEF53F11B798C8CF61B7D8A[protected]E8C848DF...⇄ refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: guna.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:06:34
Subject: Re: [protected] [ BAL [protected] [protected] ]

Dear sir
After the above mail I recieved another message in the mobile from AT- promo at 01;12;58 pm from mobile [protected].
Content is about launch of advantage plan-1 year validity

Regards
Gunasekaran





On Fri Oct 30 2009 at 9:02 AM [protected]@airtelindia.com wrote:


Dear Mr. Gunasekaren

Thank you for contacting Airtel.

You have expressed concern over promotional message and call received for your mobile number [protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that your Airtel number is already registered under NDNC on 03 09 09 and the unique reference number is
....Rest of the message is truncated.
[protected]--
Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Fwd: Fwd: [protected] [|BAL|[protected]|[protected]|]
Date: 25/11/2009 09:21:59 AM
From: guna.[protected]@gmail.com
To: nodalofficer.[protected]@airtel.in;[protected]@airtelindia.com;appellate.[protected]@airtel.in
Message body:

Dear sir
Even today I received a message from Sender 58888 - MClub - Message centre[protected] at 08.17.44 am on 24.11.2009.

So it is clear that 58888 has not been deactivated till this moment.
Your immediate action is requested in this regard.
I have already sent a copy of all my messages and your replies to the Apellate Authority as well.

Thank you.
G.Gunasekaran



[protected] Forwarded message[protected]
From: Gunasekaran Govindarajan guna.[protected]@gmail.com
Date: Mon Nov 23 2009 at 5:47 PM
Subject: Fwd: Fwd: [protected] [ BAL [protected][protected] ]
To: appellate.[protected]@airtel.in





[protected] Forwarded message[protected]
From: Gunasekaran Govindarajan guna.[protected]@gmail.com

Date: Mon Nov 23 2009 at 5:34 PM
Subject: Re: Fwd: [protected] [ BAL [protected][protected] ]

To: Nodalofficer.[protected]@airtel.in


Dear sir
Iam sorry to dispute your finding. Iam still now getting messages from 58888
Following are the records
1. Sender 58888- Mclub- message centre [protected] sent on 19.11.2009 at 08.11.50am 2. Got a call from [protected] for caller tunes at
11.00Am on 14.11.2009
3. Sender AT-Promo Message centre [protected] on
19.11.2009 at 03.52.24pm
4. AT- Talktime- message centre [protected] on 20.11.09 at 06.49.12pm 5. AT-Talktime- message centre[protected] on21.11.09 at 03.39.42pm 6. Sender 58888 MClub -Message Centre[protected] on 23.11.2009 at 08.04.46am 7. AT-Talktime- message centre[protected]- on 23.11.2009 at 10.38.06

So it seems your advice to the concerned message centre to deactivate has not been acted upon.
Iam very much concerned about the ineffectiveness of my DND registration. even after 75 days or so.

Thanks for your communication
Gunasekaren.G



On Thu Nov 19 2009 at 7:00 PM Nodalofficer.[protected]@airtel.in wrote:




Dear Mr.Gunasekaran

Thank you for contacting Airtel.


We refer to your e-mail dated 13th November 2009 regarding Mobile # [protected]

We would like to inform you that we have verified your records and found that the subscription services -(mclub) 5888 has been deactivated for the above mentioned mobile number.


It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.


We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]


Thanking you and assuring you of our best services at all times

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards

Ambika

Nodal Officer
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am and 6:30 pm






Gunasekaran Govindarajan guna.[protected]@gmail.com

[protected]:47 AM

To
Nodalofficer.[protected]@airtel.in
cc

Subject
Re: Fwd: [protected] [ BAL [protected][protected] ]

P Please do not print this e-mail unless it is absolutely necessary P





Dear sir
I would like to thank you for your kind action regarding deactivation of 54542 and others.
Still I am continuously receiving promotional messages of MClub from sender 58888 -message centre [protected].

Message Details from MClub lately.
1. on[protected] at 08:16:17am
2. on[protected] at 08:25:17am

I would be very much obliged to you If you could arrange to stop this as well
Thanks and Regards
Gunasekaran

On Tue Nov 1
....Rest of the message is truncated.



So this is how iam polished off by Airtel people. The kind of service they provide????????????? God help us.

Regards
Gunasekaran