[Resolved] Airtel — Deduction of money from prepaid connection | |||
Dear Sir, I've purchased an Airtel Digital TV set top box with antena on last March, 2011. The monthly package was Rs. 320, after one month we got a sms from the co. that the connection has been disconnected within two days, after two days when the connection got recharged for Rs. 320 we got a message that Rs. 10 has been deducted from your balance . It wasn't understood by us that when Rs.10 has been deducted from the package , the balance of Rs. 310 will be treated as normal balance. As a result the connection got disconnected within 8-10 days after the recharge. Again we've made a recharge of Rs. 100, and at the end of the month again a recharge of Rs.100. We went to the nearest Airtel Customer Care where they were unable to help, this is happening for the last 5 month, approx .amount of Rs. 450 was paid for the cable connection & I'm not able to watch the TV for the full month. Now, my question is Did I asked them for giving the service of 2-3 days which is payable? What is the funda of deducting the money from a prepaid account? Who have informed the customer that the money is going to be deducted? Whose responsibility is this to inform the new technology like Digital TV? Now they are informing all the inner rules & systems, and asking for the set top box & antena which is my property only. No body bothers from the company when we're really in such a trouble, now they are sending several sms thru-out the day and calling several times for the minimum recharge of Rs.150, as we're not recharging our connection from december 2011. I need the solution for the above matter, please do favour for us. thanking you, regards B.Nandy Airtel Digital TV A/c no. [protected] Contact No. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
dear sir, i have a similar complaint. my mobile number is [protected]. two rupees every day is deducted regularly since last one year towards sms on "gita" in spite of repeated request causing me to incur heavy loss unnecessarily. please taske effective steps to stop sending "gita" sms and subsequently deducting Rs.2/- for each such sms everyday
Mail sent to Airtel regarding deduction of money from my balance
[protected] Forwarded message[protected]
From: Bernard Fernandez <bernard.[protected]@gmail.com>
Date: Fri, May 6, 2011 at 9:48 AM
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
To: [protected]@in.airtel.com, nodalofficer.[protected]@airtel.in
Hello,
How much more will you people steal money? Last night at about 9.15 p.m I received a call from a friend at Haldwani. After the call I was deducted Rs.4.50 from my balance. Does also the balance get deducted if i reveive a call ? I Do Not understand the tactics of Airtel, they simply want to steal your money any way they can. i demand an explanation. i am sick & tired of Airtel's attitude and the way they handle issues.
Airtel is just a bunch of crooks, thieves & liars.
On Thu, May 5, 2011 at 6:46 PM, <[protected]@in.airtel.com> wrote:
Dear Customer,
We understand from your previous e-mail, expressing concern regarding the balance deduction and requested regarding call details for your airtel mobile number [protected].
We regret the inconvenience caused in this regard.
There is a charge of Rs. 4.8/- for browsing Internet service through Mobile Office on 02/05/2011 at 11:09:21 am.
We would also like to inform you that an amount of Rs. 4.8/- has already been credited to your account as on[protected].
Please dial *123# (Toll free) to know about the balance and validity.
We would like to inform you that the GPRS (Mobile Office) service was active on your and same has been deactivated on[protected].
We regret to inform you that we are unable to provide the GPRS charges details from our end.
Should you require any further online assistance, you may contact our 24x7 helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate airtel number. While calling from other service providers, please dial [protected] (Chargeable as per the respective network charges).
Higher Officer details.
We would like to inform you that Nodal Officer is an authorized airtel employee whom you can highlight your concerns related to our services, in case you have not received a satisfactory response from our Call Centre, Email, SMS or Showroom. You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved.
Please find below the Nodal officer details for your reference:
Email id : nodalofficer.[protected]@airtel.in
Mobile No : +91 [protected]
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Ajit Kumar K
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback. <https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=808086F35AE078DD7DC31B4C87C1+059F...⇄
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=808086F35AE078DD7DC31B4C87C1 059F65484C7 5729AE52753B0D2365BBADE2765AEEF13749EE223&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: bernard.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 05/05/2011 15:19:18
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
Please read the mail carefull below....it is mentioned in bold & caps
Sent: 05/05/2011 10:09:42
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
Dear Giftson
Please read my email carefully. i have mentioned that I DO NOT HAVE mobile
Office on my phone and there are no settings for the internet. Moreover why
should you peolpe deduct money from my balance if i switch of and then switch
on my phone. I demand a log file becaose of the way you people steal money by
saying that the last call charge was a certain amount. i have a log file on my
iphone & if it doesnt match to your call details i will take you people to
court.
i have enough of you people stealing money, lying and wasting my time.
On Thu, May 5, 2011 at 1:52 PM, <[protected]@in.airtel.com>wrote:
Dear Customer,
We understand from your previous e-mail, expressing concern regarding the
balance deduction and requested regarding call details for your airtel mobile
number [protected].
We regret the inconvenience caused in this regard.
At airtel, we value our customers and regret their concerns. However, we assure
you that, we shall take all necessary actions to ensure that the same is not
repeated.
There is a charge of Rs. 4.8/- for browsing Internet service through Mobile
Office on 02/05/2011 at 11:09:21 am.
We would also like to inform you that an amount of Rs. 4.8/- has already been
credited to your account as on[protected].
In order to avoid balance deduction, we request you to delete the Mobile Office
settings.
Should you require any further online assistance, you may contact our 24x7
helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate
airtel number. While calling from other service providers, please dial
[protected] (Chargeable as per the respective network charges).
Call Details:
To get the call details for your airtel number we request you to send a SMS to
121 (Toll free) in the below mentioned format to receive the itemized details
of the Outgoing calls and messages:
By Email: EPREBILL month email id
By Paper: PPREBILL month billing address
However, we regret to inform you that, we would be unable to provide the
Incoming call details.
There will be a charge of Rs. 50/- for the details (through e-mail and paper)
and the same would be delivered within 09 working days in case of E-bill and
within 07 working days in case of paper bill. The amount will be deducted from
prepaid account 1 day from the date of giving the request. We, therefore,
request you to maintain a minimum balance of Rs. 50/- in your account in order
to receive the bill.
We would like to inform you that we would be able to provide the call details
for your number pertaining to the last six months only. Also, the itemized bill
will be generated for a calendar month (not as per your billing cycle).
For further assistance, mail us at [protected]@in.airtel.com.
We thank you and value your association with airtel.
Yours Sincerely,
Gowri Natarajan
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2769AFD82263
A4E52B6EA6EE1B7A[protected]F010729FE12365A0E32D52B3DA&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: bernard.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 05/05/2011 10:09:42
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
Dear Giftson
Please read my email carefully. i have mentioned that I DO NOT HAVE mobile
Office on my phone and there are no settings for the internet. Moreover why
should you peolpe deduct money from my balance if i switch of and then switch
on my phone. I demand a log file becaose of the way you people steal money by
saying that the last call charge was a certain amount. i have a log file on my
iphone & if it doesnt match to your call details i will take you people to
court.
i have enough of you people stealing money, lying and wasting my time.
On Wed, May 4, 2011 at 6:57 PM, <[protected]@in.airtel.com>wrote:
Dear Bernard Fernandez,
We understand from your previous e-mail, expressing concern regarding the
balance deduction and requested regarding call details for your airtel mobile
number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
There is a charge of Rs. 4.8/- for browsing Internet service through Mobile
Office on 02/05/2011 at 11:09:21 am.
We would also like to inform you that an amount of Rs. 4.8/- will be credited
to your account within 24 hours as a one time benefit for deduction of Mobile
Office Service.
In order to avoid balance deduction, we request you to delete the Mobile
Office
settings.
Should you require any further online assistance, you may contact our 24x7
helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate
airtel number. While calling from other service providers, please dial
[protected] (Chargeable as per the respective network charges).
Call Details:
To get the call details for your airtel number we request you to send a SMS to
121 (Toll free) in the below mentioned format to receive the itemized details
of the Outgoing calls and messages:
By Email: EPREBILL month email id
By Paper: PPREBILL month billing address
However, we regret to inform you that, we would be unable to provide the
Incoming call details.
There will be a charge of Rs. 50/- for the details (through e-mail and paper)
and the same would be delivered within 09 working days in case of E-bill and
within 07 working days in case of paper bill. The amount will be deducted from
prepaid account 1 day from the date of giving the request. We, therefore,
request you to maintain a minimum balance of Rs. 50/- in your account in order
to receive the bill.
We would like to inform you that we would be able to provide the call details
for your number pertaining to the last six months only. Also, the itemized
bill
will be generated for a calendar month (not as per your billing cycle).
Service Rendered by our Customer service department:
We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Giftson Azariah. M
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=BFC1C7314A4B
4CB2D03059BBC7C63456A9EC2C56BCDE2C6EAFD13555B2D53659&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: bernard.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 04/05/2011 16:16:32
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
Dear Airtel,
No one from airtel has responded as mentioned in the mail below. A very
disgraceful company with very poor customer service.
I wish to bring to attention again that you Airtel people have again stolen
money from me at 8.49 p.m. on the 3 may2011. i had switched off mu phone and
when i switched it on again my balance was deducted again. Please give me all
call details and sms that i have made since May 20, 2011 . you people are
just
stealing money again & again. i do not use internet on my iphone so how can
you
charge me for internet usage and by the way i do not have Mobile office as
you
have mentioned. After stealing you people are even lying
i will complain to higher authorities till you refund me and compensate me
for
all the problems you are causing me.This is mental harassment. I do not have
time to waste with a stupid company like Airtel- don't watt your time and my
time- Airtel is a thief and i will take this matter up seriously.
Don't think that by paying me Rs 50 as compensation will help.. Please refund
me the total amount of money that you have stolen from me. i am taking this
matter up with higher authorities.
How much more disgraceful and shameful can Airtel get and how far can they go
with stealing and lying?
Regards
bernard fernandez
On Tue, May 3, 2011 at 5:06 PM, <[protected]@in.airtel.com>wrote:
Dear Bernard Fernandez,
Ref: Email dated 02/05/2011, expressing concern regarding the balance
deduction
and requested to credit the amount for your airtel mobile number
[protected].
Thank you for your mail to airtel and the opportunity to assist you.
We regret the inconvenience caused to you. We wish to assure you that we have
registered your feedback and would be working to ensure that this is
incorporated in our service delivery in future.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
[protected] Forwarded message[protected]
From: Bernard Fernandez <bernard.[protected]@gmail.com>
Date: Fri, May 6, 2011 at 9:48 AM
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
To: [protected]@in.airtel.com, nodalofficer.[protected]@airtel.in
Hello,
How much more will you people steal money? Last night at about 9.15 p.m I received a call from a friend at Haldwani. After the call I was deducted Rs.4.50 from my balance. Does also the balance get deducted if i reveive a call ? I Do Not understand the tactics of Airtel, they simply want to steal your money any way they can. i demand an explanation. i am sick & tired of Airtel's attitude and the way they handle issues.
Airtel is just a bunch of crooks, thieves & liars.
On Thu, May 5, 2011 at 6:46 PM, <[protected]@in.airtel.com> wrote:
Dear Customer,
We understand from your previous e-mail, expressing concern regarding the balance deduction and requested regarding call details for your airtel mobile number [protected].
We regret the inconvenience caused in this regard.
There is a charge of Rs. 4.8/- for browsing Internet service through Mobile Office on 02/05/2011 at 11:09:21 am.
We would also like to inform you that an amount of Rs. 4.8/- has already been credited to your account as on[protected].
Please dial *123# (Toll free) to know about the balance and validity.
We would like to inform you that the GPRS (Mobile Office) service was active on your and same has been deactivated on[protected].
We regret to inform you that we are unable to provide the GPRS charges details from our end.
Should you require any further online assistance, you may contact our 24x7 helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate airtel number. While calling from other service providers, please dial [protected] (Chargeable as per the respective network charges).
Higher Officer details.
We would like to inform you that Nodal Officer is an authorized airtel employee whom you can highlight your concerns related to our services, in case you have not received a satisfactory response from our Call Centre, Email, SMS or Showroom. You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved.
Please find below the Nodal officer details for your reference:
Email id : nodalofficer.[protected]@airtel.in
Mobile No : +91 [protected]
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Ajit Kumar K
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback. <https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=808086F35AE078DD7DC31B4C87C1+059F...⇄
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=808086F35AE078DD7DC31B4C87C1 059F65484C7 5729AE52753B0D2365BBADE2765AEEF13749EE223&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: bernard.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 05/05/2011 15:19:18
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
Please read the mail carefull below....it is mentioned in bold & caps
Sent: 05/05/2011 10:09:42
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
Dear Giftson
Please read my email carefully. i have mentioned that I DO NOT HAVE mobile
Office on my phone and there are no settings for the internet. Moreover why
should you peolpe deduct money from my balance if i switch of and then switch
on my phone. I demand a log file becaose of the way you people steal money by
saying that the last call charge was a certain amount. i have a log file on my
iphone & if it doesnt match to your call details i will take you people to
court.
i have enough of you people stealing money, lying and wasting my time.
On Thu, May 5, 2011 at 1:52 PM, <[protected]@in.airtel.com>wrote:
Dear Customer,
We understand from your previous e-mail, expressing concern regarding the
balance deduction and requested regarding call details for your airtel mobile
number [protected].
We regret the inconvenience caused in this regard.
At airtel, we value our customers and regret their concerns. However, we assure
you that, we shall take all necessary actions to ensure that the same is not
repeated.
There is a charge of Rs. 4.8/- for browsing Internet service through Mobile
Office on 02/05/2011 at 11:09:21 am.
We would also like to inform you that an amount of Rs. 4.8/- has already been
credited to your account as on[protected].
In order to avoid balance deduction, we request you to delete the Mobile Office
settings.
Should you require any further online assistance, you may contact our 24x7
helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate
airtel number. While calling from other service providers, please dial
[protected] (Chargeable as per the respective network charges).
Call Details:
To get the call details for your airtel number we request you to send a SMS to
121 (Toll free) in the below mentioned format to receive the itemized details
of the Outgoing calls and messages:
By Email: EPREBILL month email id
By Paper: PPREBILL month billing address
However, we regret to inform you that, we would be unable to provide the
Incoming call details.
There will be a charge of Rs. 50/- for the details (through e-mail and paper)
and the same would be delivered within 09 working days in case of E-bill and
within 07 working days in case of paper bill. The amount will be deducted from
prepaid account 1 day from the date of giving the request. We, therefore,
request you to maintain a minimum balance of Rs. 50/- in your account in order
to receive the bill.
We would like to inform you that we would be able to provide the call details
for your number pertaining to the last six months only. Also, the itemized bill
will be generated for a calendar month (not as per your billing cycle).
For further assistance, mail us at [protected]@in.airtel.com.
We thank you and value your association with airtel.
Yours Sincerely,
Gowri Natarajan
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2769AFD82263
A4E52B6EA6EE1B7A[protected]F010729FE12365A0E32D52B3DA&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: bernard.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 05/05/2011 10:09:42
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
Dear Giftson
Please read my email carefully. i have mentioned that I DO NOT HAVE mobile
Office on my phone and there are no settings for the internet. Moreover why
should you peolpe deduct money from my balance if i switch of and then switch
on my phone. I demand a log file becaose of the way you people steal money by
saying that the last call charge was a certain amount. i have a log file on my
iphone & if it doesnt match to your call details i will take you people to
court.
i have enough of you people stealing money, lying and wasting my time.
On Wed, May 4, 2011 at 6:57 PM, <[protected]@in.airtel.com>wrote:
Dear Bernard Fernandez,
We understand from your previous e-mail, expressing concern regarding the
balance deduction and requested regarding call details for your airtel mobile
number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
There is a charge of Rs. 4.8/- for browsing Internet service through Mobile
Office on 02/05/2011 at 11:09:21 am.
We would also like to inform you that an amount of Rs. 4.8/- will be credited
to your account within 24 hours as a one time benefit for deduction of Mobile
Office Service.
In order to avoid balance deduction, we request you to delete the Mobile
Office
settings.
Should you require any further online assistance, you may contact our 24x7
helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate
airtel number. While calling from other service providers, please dial
[protected] (Chargeable as per the respective network charges).
Call Details:
To get the call details for your airtel number we request you to send a SMS to
121 (Toll free) in the below mentioned format to receive the itemized details
of the Outgoing calls and messages:
By Email: EPREBILL month email id
By Paper: PPREBILL month billing address
However, we regret to inform you that, we would be unable to provide the
Incoming call details.
There will be a charge of Rs. 50/- for the details (through e-mail and paper)
and the same would be delivered within 09 working days in case of E-bill and
within 07 working days in case of paper bill. The amount will be deducted from
prepaid account 1 day from the date of giving the request. We, therefore,
request you to maintain a minimum balance of Rs. 50/- in your account in order
to receive the bill.
We would like to inform you that we would be able to provide the call details
for your number pertaining to the last six months only. Also, the itemized
bill
will be generated for a calendar month (not as per your billing cycle).
Service Rendered by our Customer service department:
We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Giftson Azariah. M
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=BFC1C7314A4B
4CB2D03059BBC7C63456A9EC2C56BCDE2C6EAFD13555B2D53659&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: bernard.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 04/05/2011 16:16:32
Subject: Re: DEDUCTION OF MONEY-[protected] [|BAL|[protected]|[protected]|]
Dear Airtel,
No one from airtel has responded as mentioned in the mail below. A very
disgraceful company with very poor customer service.
I wish to bring to attention again that you Airtel people have again stolen
money from me at 8.49 p.m. on the 3 may2011. i had switched off mu phone and
when i switched it on again my balance was deducted again. Please give me all
call details and sms that i have made since May 20, 2011 . you people are
just
stealing money again & again. i do not use internet on my iphone so how can
you
charge me for internet usage and by the way i do not have Mobile office as
you
have mentioned. After stealing you people are even lying
i will complain to higher authorities till you refund me and compensate me
for
all the problems you are causing me.This is mental harassment. I do not have
time to waste with a stupid company like Airtel- don't watt your time and my
time- Airtel is a thief and i will take this matter up seriously.
Don't think that by paying me Rs 50 as compensation will help.. Please refund
me the total amount of money that you have stolen from me. i am taking this
matter up with higher authorities.
How much more disgraceful and shameful can Airtel get and how far can they go
with stealing and lying?
Regards
bernard fernandez
On Tue, May 3, 2011 at 5:06 PM, <[protected]@in.airtel.com>wrote:
Dear Bernard Fernandez,
Ref: Email dated 02/05/2011, expressing concern regarding the balance
deduction
and requested to credit the amount for your airtel mobile number
[protected].
Thank you for your mail to airtel and the opportunity to assist you.
We regret the inconvenience caused to you. We wish to assure you that we have
registered your feedback and would be working to ensure that this is
incorporated in our service delivery in future.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Dear Bernard,
This is a scenario faced by most of the Airtel consumers. Below is the mail details of my tryst with Airtel.
If some one is hell bent on deducting your balance, how many times will you write mails. And its highly impossible for us to keep a tab on our prepaid balance everytime we make a call...
~ Regards,
Amit Das
________________________________________________________________________________...⇄
[protected]@in.airtel.com
toamitdas.[protected]@gmail.com
dateWed, Mar 23, 2011 at 8:27 PM
subjectRe: FRIENDZ CHAT SERVICE STARTED WITHOUT ANY APPROVAL. [|BAL|[protected]|[protected]|]
Dear Amit Das,
Ref: Email dated[protected] regarding credit of balance amount for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We are pleased to inform you that an amount of Rs. 60/- (Rs.50/- + Rs.10/-) has already been credited in your account for deduction of Friendz Chat service on[protected].
We regret the inconvenience caused to you and would like to assure you that the same would not re-occur.
We would also like to inform you that you may dial *121# and check your balance / validity & other account related information any time.
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Ajit Kumar K
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8587818EC4 B4287C2 55C8DC6 1439C2AA7389B315EB6C1C0CACBC93D5FA3E22060A8E92A6C92F01960&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: amitdas.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/03/2011 17:01:25
Subject: Re: FRIENDZ CHAT SERVICE STARTED WITHOUT ANY APPROVAL. [|BAL|[protected]|[protected]|]
Hi,
As per your below mail, I'm supposed to get a refund of Rs. 60.00, but today I
recieved a SMS stating that -
"Rs50 has been credited to your Airtel mobile on 21-MAR-11. Dial *121*2# to
check the balance and validity of your Prepaid card."
Kindly clarify the unexpected deduction of Rs. 10.00.
~ Amit Das ~
On Mon, Mar 21, 2011 at 5:40 PM, <[protected]@in.airtel.com>wrote:
Dear Amit Das,
Ref: Email dated[protected] expressing concern regarding Friendz Chat service
being activated without your consent for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret the inconvenience caused in this regard.
We have analyzed your account and found that there is a charge of Rs.60/-
(Rs.30/- each on 19-FEB-2011 03:48:31 am and 20-MAR-2011 06:07:10 am) for the
Friendz Chat service.
We would like to inform that the Friendz Chat service has been deactivated on
[protected] and you will receive a confirmation SMS upon deactivation.
Also, we would like to confirm that Rs.60/- will be credited to your account
within 24 hours.
Please dial *123# (Toll free) to know about the balance and validity.
There are no other Value Added Services currently active in your account.
You may also dial *121# from your airtel mobile and activate / deactivate any
Value Added Service anytime.
We hope that we have been able to address your concern suitably.
Please do write in for any further assistance.
Yours Sincerely,
Ajit Kumar K
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=0F7197E077DD
77DA7EC0184982DA79D674D1
24586F31C67A6D03250B3D53657BCDC3556B6D9266CA4E6&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: amitdas.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 21/03/2011 13:57:23
Subject: Friendz Chat Service started without any approval.
Hi,
I am a customer of yours since last 5-6 years in Kolkata. My phone no is
[protected]. Last month, I received a SMS telling that Airtel Friendz chat is
activated, which I have never requested. This month again I recieved a SMS
telling that the service is renewed. I have tried stopping it through STOP to
121, but yet to recieve any confirmation regarding the same.
Moreover, is it a policy of yours to activate service at your will and charge
customers for the something they never requested for? Kindly suggest me a way
to get refund of this two months of forced subscription collected by you.
~ Amit Das ~
Phone : +[protected]
Email : amitdas.[protected]@gmail.com
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
This is a scenario faced by most of the Airtel consumers. Below is the mail details of my tryst with Airtel.
If some one is hell bent on deducting your balance, how many times will you write mails. And its highly impossible for us to keep a tab on our prepaid balance everytime we make a call...
~ Regards,
Amit Das
________________________________________________________________________________...⇄
[protected]@in.airtel.com
toamitdas.[protected]@gmail.com
dateWed, Mar 23, 2011 at 8:27 PM
subjectRe: FRIENDZ CHAT SERVICE STARTED WITHOUT ANY APPROVAL. [|BAL|[protected]|[protected]|]
Dear Amit Das,
Ref: Email dated[protected] regarding credit of balance amount for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We are pleased to inform you that an amount of Rs. 60/- (Rs.50/- + Rs.10/-) has already been credited in your account for deduction of Friendz Chat service on[protected].
We regret the inconvenience caused to you and would like to assure you that the same would not re-occur.
We would also like to inform you that you may dial *121# and check your balance / validity & other account related information any time.
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Ajit Kumar K
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8587818EC4 B4287C2 55C8DC6 1439C2AA7389B315EB6C1C0CACBC93D5FA3E22060A8E92A6C92F01960&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: amitdas.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/03/2011 17:01:25
Subject: Re: FRIENDZ CHAT SERVICE STARTED WITHOUT ANY APPROVAL. [|BAL|[protected]|[protected]|]
Hi,
As per your below mail, I'm supposed to get a refund of Rs. 60.00, but today I
recieved a SMS stating that -
"Rs50 has been credited to your Airtel mobile on 21-MAR-11. Dial *121*2# to
check the balance and validity of your Prepaid card."
Kindly clarify the unexpected deduction of Rs. 10.00.
~ Amit Das ~
On Mon, Mar 21, 2011 at 5:40 PM, <[protected]@in.airtel.com>wrote:
Dear Amit Das,
Ref: Email dated[protected] expressing concern regarding Friendz Chat service
being activated without your consent for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret the inconvenience caused in this regard.
We have analyzed your account and found that there is a charge of Rs.60/-
(Rs.30/- each on 19-FEB-2011 03:48:31 am and 20-MAR-2011 06:07:10 am) for the
Friendz Chat service.
We would like to inform that the Friendz Chat service has been deactivated on
[protected] and you will receive a confirmation SMS upon deactivation.
Also, we would like to confirm that Rs.60/- will be credited to your account
within 24 hours.
Please dial *123# (Toll free) to know about the balance and validity.
There are no other Value Added Services currently active in your account.
You may also dial *121# from your airtel mobile and activate / deactivate any
Value Added Service anytime.
We hope that we have been able to address your concern suitably.
Please do write in for any further assistance.
Yours Sincerely,
Ajit Kumar K
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=0F7197E077DD
77DA7EC0184982DA79D674D1
24586F31C67A6D03250B3D53657BCDC3556B6D9266CA4E6&refno=[protected]
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: amitdas.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 21/03/2011 13:57:23
Subject: Friendz Chat Service started without any approval.
Hi,
I am a customer of yours since last 5-6 years in Kolkata. My phone no is
[protected]. Last month, I received a SMS telling that Airtel Friendz chat is
activated, which I have never requested. This month again I recieved a SMS
telling that the service is renewed. I have tried stopping it through STOP to
121, but yet to recieve any confirmation regarding the same.
Moreover, is it a policy of yours to activate service at your will and charge
customers for the something they never requested for? Kindly suggest me a way
to get refund of this two months of forced subscription collected by you.
~ Amit Das ~
Phone : +[protected]
Email : amitdas.[protected]@gmail.com
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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View all Airtel contact information
Air tel prepaid mobile number — deducting balance amount for subscribing chargeable service without informing
Dear Sir,I have Airtel prepaid mobile connection for past 5 yrs (appx). My Number is +91 [protected]. For past one years balance amount is deducted for unwanted chargable service which I never activated.I have complaint various time to Air tel Call center but no solution is provided. Inspite of requesting to deactivate all chargable services from number, but have never deactivated and amount is frequently deducted from my balance prepaid amount. Recenetly a service is also activated where Rs 1/ is deducted continuisly 2 days for "saiBaba subscription service from airtel you have been changed Rs 1/".
Later i complaint to airtel then they said the same will be deactivated, but on next day Rs 5/ two times deducted again and msg recvd "You have been renewed fro SaiBaba subscricption service from air tel. You have been charged Rs 5. Get latest games at http://gclub.in/ea".
Please do needful as i have tied to request/complaint to Airtel.
Thanks and regards
Nilesh Kumar
Mob: +91 [protected]
Whishpring Palm, Bldg no 4A, flat no 606, Lokhandwalatownship, Kandivali (E)
Mumbai 400101