[Resolved]  Airtel — FAULTY WIFI MODEM

Address:

Delhi

Dear Sir/ Madam

This is with regards to the complaint below regarding the faulty wifi modem which the airtel refuses to replace even when its with the gurantee period of 1 year. Having complained several times to the airtel customer care and also complaining to the consumer forums, it surprises me that how lighting the owners of the complaint on behalf of airtel takes these issues. Airtel is a renouned company with a certain image in consumers mind, it amazes me how that image is getting washed off due to some unprofessional employees of airtel. Complete refusal to address the complaint, acknowledge the facts and make corrective actions.
My wifi modem has not been working for more than 10 days now and no one seems to be addressing the issue. If this is the service level that airtel has to offer its customers than i am sorry the company doesnt deserve to be there. Its a service based industry and i have been a loyal airtel customer since its inception, i am sorry to say recent events pushes me to move on.

i have the reciept and the relevant documents which proves that i am being cheated by airtel in refusal to provide the services promised and i shall definately raise it with the higher consumer forums.


On Thu, Oct 6, 2011 at 7:41 PM, Ashish Kapoor <[protected]@gmail.com> wrote:


Dear Sir/ Madam,

I am extremely saddened to write this mail and bring to your notice that Airtel's service has fallen far short of my expectations.

I had purchased a Beetel Wifi 450 TC 1 brand new modem on 25th December 2010 and the product turned out to be faulty. I had faced a similar problem earlier and an airtel executive had replaced the modem. However, this modem has also ended up giving me the same trouble.As a result, I requested the your airtel customer executives to rectify the modem or replce it. However, I was shocked when I found out that without brining it to my knowledge they had closed the complaint without resolving it.
Ever since, I have been trying to place requests at both AIRTEL and BEETEL customer service centers but my complaints have fallen on deaf ears.I had also raised a complaint to HI TECH COMMUNICATIONS from where Airtel had purchased and installed the modem and gave me the bill for the same. I was clearly told that the product is under guarantee for 1 year but the service center executive bluntly refuse to acknowledge this.

I was once again taken aback by the misbehavior of your Team Leader North Zone,Mr. Kuldeep whom I explained the whole issue but got no resolution and in turn was asked to go to any high authorities if I may feel so! Being an airtel customer , I feel betrayed and hurt by your misbehaviour and unprofessionalism. Even when my product is in warranty why am I being refused service? This is absolutely uncalled for.

It is extremely unfortunate that a company like Airtel which was once known for its service excellence is now harassing its customers. I am appalled at the misbehavior from airtel executives who have now resorted to misbehaviour with their customers.

I hope that I will not be forced to report this incident to the state and federal consumer forums, as well as popular consumer advocacy blogs.
Please find below the complaint no. dated 5th October, 2011:
5171776.

Dr Ashish Kapoor
M [protected]