[Resolved]  Airtel Digital TV — Your service request reference no. is 940030 for

NOT YET ACTIVATED OUR DISH TV, WHICH WAS WRONGLY DISCONNECTED BY AIRTEL...




[protected] Forwarded message[protected]
From: VIRENDRA VATS <virendravats.[protected]@gmail.com>
Date: Aug 18, 2009 10:36 PM
Subject: Re: COMPLAINT FROM CUSTOMER ID: [protected] REF:[protected]]
To: [protected]@airtel.in
Cc: [protected]@rediffmail.com


R/Sir,

As per your SMS dated 16-August-2009 against our Complaint No. 940030 :
" Your service request reference no. is 940030 for "Wrong Balance Deducted" Airtel /digital TV

Sender: 247 Message centre: [protected]
Sent: 16-Aug-2009 12:24:57

AND our telephonic conversation you are assured us to start the same by 18-August-2009 Morning...But the day is almost gone and our connection is not yet ReActivated...till

You are requested to again start the same...as agreed...

Regards,

Shashi
[protected]


On 8/11/09, VIRENDRA VATS <virendravats.[protected]@gmail.com> wrote:
NO RESPONSE OR ACTION FROM YOUR SIDE TILL DATE...

PLEASE DO THE NEEDFUL AS EARLY AS POSSIBLE.


REGARDS,

SHASHI
Residence:[protected]
Mobile: [protected] / [protected]


On 8/7/09, VIRENDRA VATS <virendravats.[protected]@gmail.com> wrote:
Mr. Amit,

As i tell you in my complaint that your Representative/Engineer visit after our complaint, But he had not change/replace any of the Hardware, the problem is of only setup and activate which my parents were not aware, and your representative starts the same.

As per other companies if any hardware is changeable and claim/give the bill at spot.

You are requested to kindly do not spoil/ruien your company decorum...and solve the probelm immediatly ...


Thanks & Regards,


Shashi
[protected] /
[protected] /[protected]Resid.)

On 8/7/09, [protected]@airtel.in <[protected]@airtel.in> wrote:
Dear Mr.Vats,

Thank you for writing to us at Airtel digital tv.

This is with reference to your e-mail regarding customer ID [protected].

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as warranty period of your Digital tv has expired (181 days from date of activation) on 08 May 09. So Engineer visit and replacement of hardware is chargeable. Your account have a negative balance of Rs 266.18. So request you to recharge your digital account with the sufficient amount to activate your services.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.



Regards,
Amit Lamba.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)
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---- Original Message ----

MY CUSTOMER ID. IS: [protected].
MY CONNECTION WAS NOT WORKING PROPERLY...HENCE I LOG A COMPLANT ON
25-MAY-2009 AND VIDE COMPLAINT NO.24403.
THE COMPANY REPRESENTATIVE CAME DOWN AND START THE SAME.
NOW TODAY AFTER 2 MONTHS + MY DIGITAL TV IS NOT WORKING, WHEN I LOG A
COMPLAINT
THE CUSTOMER REPRESENTATIVE TOLD ME THAT WE HAVE TO SUBMITT RS.300/- VIDE
THE
COMPLAINT DATED 25-MAY-2009, ONLY THEN THEY START MY DIGITIAL TV.

THIS IS UNDER WARRANTY...AND SALES & SERVICE PROVIDED BY
COMPANY...THEN WHY WE HAVE TO PAY THE SAME.

YOU ARE REQUESTED TO KINDLY RESTART OUR DIGITAL TV...OTHERWISE WE HAVE TO
GO
TO CONSUMER FORM FOR THIS UN-WANTED DEMAND BY THE COMPANY.
REGARDS,
SHAHSI
[protected] / [protected] /[protected]