[Resolved] Airtel Digital TV — Pathetic Customer Service | |||
I purchased Airtel DTH on 08 may 2010, but only after one week i.e 15 May, the TV went blank without any signals. I have been repeatedly making complains about the issue but nobody turned up till now. Above that they have closed my case saying that the issue is resolved. So every time I call them they give me a new Complaint number saying that the complaint I made earlier is resolved and we are taking this as new complain. This way I have been given 4 Service request number for the same complain which has not been resolved even once. Whenever I call them they assure me that someone will reach me within 2 hours. But no one turned till now. The irony of the situation is that they even threaten to drop your call if you don’t keep it. This is too much of harassing. They are taking things for granted thinking that no one can do any thing to them. I dont want to continue with their services, please get my money back. Thanks Abdul Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 31 Comments | |||
Comments
AIRTEL DIGITAL TV — really pathetic service
To,The Manager
Airtel Digital TV Service Dept
Subject- bad service
cust id [protected]
i have been facing problems as it says that there is no signal I launched a complaint by calling their contact centre, I had a word with a guy called pulasth who gave me a complaint no 415336 but it took him ages for giving me a complaint no.and also he was not aware of the charges for it first he said that it might charge rs400 and then rs 300 for the visit and assured me that the eng would be at my place B 1/ 341 janak puri, new delhi 110058 then I called up again to confirm on the same day had a word with another rep ritika who also assured me the same thing and then on the next day on the 11oct 10 I called up agin in the morning and was assured the same thing that the eng is on the way and would be coming between 10-12 am by agent ravi.
After waiting till 12.45pm I had to call back again to make sure that if the eng is coming or not I was told that the engineer is supposed to come on the 13oct 10 not 11oct 10 which was totally unacceptable as i am also a salaried person I also have work commitment, this is a of total negligence and inconvenience.
I was also promised a call back frm the manager whose name was given to me by harinder another agent
that manager named as nandeshwar will give a call which I never recd.
I would please request this matter to be taken as priority and also I need compensation regarding this matter.
customer id: [protected]
mobile no. [protected]
A week ago i have lodged a complaint in customer care and was provided with ref no. 7284351 and was intimated that problem will be solved till evening. From that day i m daily calling customer care and they just make excuses, sometimes system is down, they are not able to process my complaint, while sometimes they slap me with new reference no with a promise to get problem solved at earliest. my latest reference no. is 7323632. in between these days they send me sms that your issue has been resolved although nobdoy has visited my home to solve the problem.
Further they send me local mobile no. [protected] for contact, which is always switched off. earlier aslo it took me month to get set top box replaced, only when submitted the compliant in consumer court.
mobile no. [protected]
A week ago i have lodged a complaint in customer care and was provided with ref no. 7284351 and was intimated that problem will be solved till evening. From that day i m daily calling customer care and they just make excuses, sometimes system is down, they are not able to process my complaint, while sometimes they slap me with new reference no with a promise to get problem solved at earliest. my latest reference no. is 7323632. in between these days they send me sms that your issue has been resolved although nobdoy has visited my home to solve the problem.
Further they send me local mobile no. [protected] for contact, which is always switched off. earlier aslo it took me month to get set top box replaced, only when submitted the compliant in consumer court.
Airtel digital tv customer service is very very bad, they dont care about there customer . we are suffering from bad set-top box service.There are lots of problem in set-top box till[protected]. we complaining at airtel customer care and service center but there is no action made by company. There is no hope of repairing set top box. If we call in service center people say- We repair your digital tv but today we haven't any engineer, we send engineer tomorrow. but tomorrow is never come. our digital tv validity is going to be finished without watching it. Airtel is worst company while paying service.Last time we submit complain but there is no action. And this time we call lots of time for repairing but there is no action. Do not buy airtel digital tv ever and forever.By mistake we buy it, we are going to broke set-top box.
My customer ID-[protected]
Phone no.-[protected]
My email ID- Shakun.[protected]@gmail.com
My customer ID-[protected]
Phone no.-[protected]
My email ID- Shakun.[protected]@gmail.com
AIRTEL DIGITAL TV — Airtel Digital TV Pathetic First Impressions
I have bought an airtel digital tv connection on 6th Nov 2011 having 12months Ultra pack for Rs 4490(Cust id : [protected]). As opposed to their claims of installing and activating the connection on the same day, the actual installation happened on 8th Nov 2011 and even after installation the connection is not activated. After 2 hrs of installation i got a call from them that their is balance is too low for Ultra pack and i need to pay additional Rs 360. But why? After that i tried calling their customer care helpline([protected]). Every time i was either hung up after listening to my complaint or the call was getting disconnected from their end. After calling them for more than 7 times and explaining the problem to 7 different people i finally got a reply that backend team is working on it and will get back to you in 24hrs. but still there is no reply. I am really feeling frustrated after all these first impressions with Airtel and planning to approach consumer court if my problem is not seriously looked into. They should either improve their customer relation teams or stop making tall claims in advertisements.Regards,
Dipesh Arora
[protected];[protected]
AIRTEL DTH CUSTOMER CARE JUST SUCKS AND THEY ARE GOOD FOR NOTHING. I MADE A BIG MISTAKE BY OPTING FOR AIRTEL DTH. I'M TRYING TO GET A CHANNEL ADDED TO MY PACKAGE SINCE NOVEMBER 2011. BUT THIS REQUIRES RE-ALIGNMENT OF DTH ANTENNA FOR WHICH THEY ARE SAYING THAT AN ENGINEER WILL COME AND DO IT WITHIN 5 BUSINESS DAYS. HALF A YEAR IS PASSED AND THEIR 5 BUSINESS DAYS ARE NOT COMPLETED. EVERY TIME I CALL TO THEIR CUSTOMER CARE THEY ASSIGN A NEW SERVICE REQUEST NUMBER AND 5 DAYS CLOCK STARTS AGAIN. THE LATEST ONE IS 17583282.
ANOTHER THING THEY MADE A CHANGE TO THEIR SOFTWARE WHICH MADE FAVORITE BUTTON UNUSABLE. THEY ARE NOT EVEN READY TO TAKE IT AS COMPLAINT. IF YOU INSIST THEN THEY WILL MAKE ALL KIND OF EXCUSES THAT WE WILL ARRANGE CALL BACK FOR YOU AND THAT CALL WILL NEVER COME. ANOTHER TACTICS THEY USE IS WRITE A ALTOGETHER A DIFFERENT COMPLAINT AND CLOSE IT WITHOUT YOUR CONFIRMATION. CUSTOMERS DON'T MEAN ANYTHING TO THEM.
ANOTHER THING THEY MADE A CHANGE TO THEIR SOFTWARE WHICH MADE FAVORITE BUTTON UNUSABLE. THEY ARE NOT EVEN READY TO TAKE IT AS COMPLAINT. IF YOU INSIST THEN THEY WILL MAKE ALL KIND OF EXCUSES THAT WE WILL ARRANGE CALL BACK FOR YOU AND THAT CALL WILL NEVER COME. ANOTHER TACTICS THEY USE IS WRITE A ALTOGETHER A DIFFERENT COMPLAINT AND CLOSE IT WITHOUT YOUR CONFIRMATION. CUSTOMERS DON'T MEAN ANYTHING TO THEM.
Thanks, my problem is solved now though I have to rigorously follow up with the execution team.
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AIRTEL DIGITAL TV — inefficient customer service
To ,The Nodal Officer,
I am a loyal customer of airtel and have been using the service since long time back but on the since 10oct
10 i have been facing problems as it says that there is no signal I launched a complaint by calling their contact centre, I had a word with a guy called pulasth who gave me a complaint no 415336 but it took him ages for giving me a complaint no.and also he was not aware of the charges for it first he said that it might charge rs400 and then rs 300 for the visit and assured me that the eng would be at my place B 1/ 341 janak puri, new delhi 110058 then I called up again to confirm on the same day had a word with another rep ritika who also assured me the same thing and then on the next day on the 11oct 10 I called up agin in the morning and was assured the same thing that the eng is on the way and would be coming between 10-12 am by agent ravi.
After waiting till 12.45pm I had to call back again to make sure that if the eng is coming or not I was told that the engineer is supposed to come on the 13oct 10 not 11oct 10 which was totally unacceptable as i am also a salaried person I also have work commitment, this is a of total negligence and inconvenience.
I was also promised a call back frm the manager whose name was given to me by harinder another agent
that manager named as nandeshwar will give a call which I never recd.
I would please request this matter to be taken as priority and also I need compensation regarding this matter.