[Resolved]  Airtel Digital TV — A-La-Carte Pack

Hi Team,

Please specify what resolution has been provided.
Will i be able to select the right set of channels through al-la-carte site now??

Thanks

Hello Airtel Team,
I am still awaiting your response.
Please respond on the issue faced.

Airtel Digital TV - A-La-Carte Pack


I am not at all happy with airtel customer care service provided. I have contacted customer care with queries and i get diiferent answers everytime. I am listing below some incidents i faced:

1. I called customer care to know if an a-la-carte pack can be formed out of chota packs. The first person who attended my call told that it can be done. However when i called the second time for the procedure to activate this i was told it cant be done leaving me completely confused

2. I had purchased digital tv via airtel customer care. The account holder name entered is entirely wrong.

3. IThe main issue here is setting up an al-la-carte package.
I have been contacting airtel every now and then for correct set of channels which I require.
There seems to be some issue with the site because I had selected the following list of channels:
Channel List:
1. ASIANET
2. AXN
3. KAIRALI TV
4. KIRAN TV
5. SURYA TV
6. Movies Now HD
7. STAR GOLD HD
8. STAR WORLD HD
9. STAR PLUS HD
10. COLORS HD
However STAR WORLD HD and STAR GOLD HD are missing and STAR GOLD was activated from my original list.
Due to this i thought of adding STAR WORLD HD as top up which i thought will get added to my al-la-carte package. Instead this deducted 17 rs from my balance. I instantly unsubscribed but the balance was not refunded. Request number 15889609 has been raised for the same.

Also I resubmitted my request and in my acknowledgement mail STAR GOLD SD and STAR WORLD SD had been selected while I had selected both in HD. Please look into this and rectify the issue as its quite frustrating for me to call customer care and explain them the channels I need.

Please check below the actual list of channels I require:
1. ASIANET
2. AXN
3. KAIRALI TV
4. KIRAN TV
5. SURYA TV
6. Movies Now HD
7. STAR GOLD HD
8. STAR Movies HD
9. STAR PLUS HD
10. COLORS HD

Please activate the above list of channels on priority and kindly implement a better solution for customers to select or deselect channels for al-la-carte as per their choice.

Kindly respond ASAP.
I have dropped a mail to '[protected]@airtel.in' on the above issue as well.

below are my contact details:
email: [protected]@gmail.com
Customer ID: [protected]
RTN:- [protected]

hi, sir sorry for the troble you have to face let me expalin you exacly the ala-carte paclage is the selfmade package which can be only made self by the coustumers self and theper day charges will depends upon the amount of package you have mde it take aproximate 48 hours for activation of this pack and just call coustumer care and just ask for the steps to make self your ala-carte package at our airtel website

revert me back f face issue my name is akshay from jalandher

my select channel list send jpg file please stard my select channel list

The ala Carte selection made both through airtel digitaltv.com and through TV challan No. 998 both have not been accepted by Airtel Digital TV and the local call center is overloaded by customers and the local call centers is issuing 45 applications for God only know, why? This is cheating and time consuming tatics. Regretable.