[Resolved]  Airtel Digital TV — Mockery of Customer Care Systems

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Chennai, Tamil Nadu

It is shocking to see a "Global" company like Airtel can get away with substandard service...I am sure top mgt is not cheating but professionals do ! I bought 2 Airtel Digital TV Connections in Mar 10 (after being fed up with Sun Direct Service -lured by ads and Tamil affinity(?!) during Sep 09-Mar 10 /Big TV for 1 year concurrently -best of all in retrospect- and Dish TV earlier for many years-zero service, good accounting!) as Airtel offered 15% Cash Back, I use 2 land lines 1 black berry! !.It took about a month to settle down but they denied me the rebate as booking was done through customer service and not internet ! I gulped it
Our families shifted from T Nagar and we got 2 more Airtel DTH in one dish as 50% rebate on 2nd unit.
Tragically,I got fooled by the marketing guy and after paying for 12 months I am told rebate will be there only after 12 months..Worse still, I paid Rs 3590/ per connection as per their tele info, now the system says "Two rupees and fortyfive paise is due" so they are not connecting the channels ! Even worse is that the Complaint Nos are allotted and are closed unilaterally and we are asked to book fresh complaints for the same problem ! What a shame for the Great Indian Multi National ! ... Dozens of e-mails are not replied even once during last 6 months....Chennai Customer Service is "helpless"...and Call Centre system ensures discontinuity for no fault of people...there is no accountability , no transparency , no receipts for money, no worksheet...Yes,in nretrospecct, it is foolish to have trusted a "Big" name and feel cheated all the way ! Is there any NGO who will take up and fight to correct or punish such irresponsible management style ? S Rangarajan[protected] [protected]@vsnl.com