[Resolved]  Airtel — disconnection of service

From,
Vani Premkumar,
cust.id: [protected]-001
e-mail id : [protected]@rediffmail.com

To,
Airtel digital TV

Sir,
Sub: Termination of my Airtel Digital TV services

First of all I would like to bring to your kind attention that I have tried to call your customer care no.1215023 but they disconnect the phone.There is no response from them.This shows how much you care for your customers.
Then coming to the subject,from 25th Dec'2008 I had got a free subscription for 6 months after purchasing a Samsung LCD T.V. Your personnel had come and installed the services for us.Later when I wanted to renew my subscription, I was informed that my voucher was not updated and I have to pay another 1750/-for the 6 months i had used Airtel T.V .Please confirm if I didn't have Voucher how I got 6 months free subscription.Inspite of repeated compliants nothing worked out and I dis-continued using Airtel T.V
Then Airtel wanted me renew my subscription for which I was reluctant.I asked your people to remove the Dish Antenna from my premises.
Then one Mr.Chandru from Global Solutions having office in J.P Nagar,bangalore called me and forced to take up subscription stating that If I pay 3500/-(Three thousand five hundred only)and subscribe for South Mega pack for one year, I will get one more year free subscription i.e 1year + 1year free. So I paid rs.3500/- by cheque on the 28th of Jan'2010 vide bill.no.DTH 170
After that I have watched 3 Hindi movies with the balance I had. Also i have subscribed for ESPN sports channel for watching Foot ball World cup.
Taking above into consideration can you please explain to me why my connection has been cut from 26th of June'2010. Also after repeatedly calling Global solutions, they heve informed that Mr. chandru who collected the money from us has quit the job and I need to contact him.Is this the right way to solve the customers problem as I had given the cheque in the name of Global solutions and not Mr. chandru.
So i request you to give me a valid explanation why my Digital T.V services were terminated.
I request you to kindly look into the matter and ensure that my services are resumed at the earliest.
Also please note if no action is taken from your side I may be forced to take legal actions against you.
thanking You,
Yours Sincerely,
Vani premkumar.

Dear Sir,

I am a user of mobile number [protected], which I took in July 2010. I got a message to resubmit the documents which I did in August, even though, the service was again disconnected on September 23rd, 2010 saying to again resubmit the document, which I again did on October 4th, 2010. Today, 08/10/2010, when I contacted the customer care, I was roughly told that they have not received the documents. Its been more than 15 days since I have no outgoing or incoming facility. I would request you to please look into the matter.

Thank you,
Ikramullah Baig

TO ALL CONCERN

THIS IS FOR YOUR KIND INFORMATIUON THAT MY FATHER IN LAW WAS USING AN AIRTEL CONNECTION(CELL NO: [protected]) SINCE LAST 4 YEARS BUT RECENTLY THE CONNECTION WAS DISCONNECTED. WHEN I TALKED WITH AIRTEL CUSTOMER CARE REGARDING THIS, THEY ADVISED TO SUBMIT THE INDENTITY AND RESIDENCE PROOF. ALL THE RELATED DOCUMENTS WERE SUBMITTED AT AIRTEL HUB, RUPALI SQUARE , BHUBANESWAR, ORISSA. I WAS ALSO TOLD THAT, THE SIM HAS GOT DAMAGED AND I HAVE TO TAKE A NEW SIM AT THE COST OF 25.00/-. I DID THE SAME. BUT UNFORTUNATELY AFTER ONE MONTH THE SIM GOT DISCONNECTED. AGAIN WHEN I VISITED AIRTEL HUB, THEY WERE NOT RESPONDING ME FOR HALF AN HOUR . THEN I WAS TOLD THAT MY NUMBER IS DEAD AND IT CAN'T BE REUSED. AS THIS WAS MY FATHER IN LAW'S OFFICIAL NUMBER, DISCONNECTION WILL CREAT A BIG PROBLEM FOR HIM. THE SIM WAS VALID UPTO 2025 AND HOW COME IT CAN BE DISCONNECTD BY AIRTEL, BEFORE TIME AND WITHOUT ANY PRIOR INFORMATION.

THIS IS REALLY HARRASHING.I THINK AIRTEL IS NOT INTERESTED TO GIVE BETTER SERVICE. I ALSO HAVE POST-PAID CONNECTION OF AIRTEL WHICH I AM PLANNING TO SURRENDER SOON

KINDLY TAKE NECESSARY ACTION, SO THAT MY FATHER IN LAW CAN REUSE THE SAME NUMBER.


REGARDS
SILADITYA BIKASH NAYAK
CELL NO: [protected]

Airtel — Disconnection DTH

Last year I took Airtel Digital TV connection (Customer Number [protected]) and it got expired in on 31st October 2010. The picture quality was no different from the local cable TV, I had decided not to renew after the subscription period. I had called their customer service twice in November about my intention not to renew the connection and sent a email. However last three months, I am subjected to three SMS perday and three calls per day from their call centre. I would have mentioned the same details many times and 90 % of the time I simply disconnect the call. Now, it would be great if they close my account and give relief to me.

Now more than a month has elapsed but things have become bad to worse. I sent a detailed mail but it did not get any response. The airtel fellows have spoiled my weekend for three weeks in a row by promising to come home to take back the set up box but it did not happen. Then I relaised that they were making fun of me for not renewing the cable TV subscription. When I disconnected my cable one year my cablewalla was for more gentle and Airtel DTH takes life out with four phone calls per day from different numbers and they chase you even while you go abroad. They have the full details and what is stopping them from taking the set up box back if that is stopping them from closing my account. From October 31st to March 14th is too long a period and really want to make a official complaint for my mental agony.

I am having an airtel prepaid no. [protected].
Yesterday, 26th june2011, when i woke up, i culdnot make any calls, it was getting disconnected as i was making calls. and incoming calls was coming.

And today, when i went to customer relatioship center. they said your connection is 'Auto disconnected'. they were not able to give any reason for same and said nothing could happen.

Kindly help me, as i have a buisness going and my this number is distributed.

Connection holder: Vinita Savlani
Connection No: [protected]
Address: 188 F Old Gupta Colony, Delhi-9

I got Shifted from my previous address where I was having the broadband services of AIRTEL on 13 June,2011. While shifting I made a request for the disconnection of my broadband service but till date the connection is still active and my landlord at my previous address is receiving the bills one after the other. On 28th July,2011 one of the AIRTEL executive also visited my office to whom I paid the Rs. 584/ full & final settlement for my connection and I was promised that the connection would get disconnected on 30th July 2011.

Till date the connection has not been disconnected and my ex-landlord is receiving the bills on regular basis and is not refunding me my security back.

Regards,
Vinita Savlani
[protected] , [protected]

I recently used MNP to transfer my existing mobile number from Idea to Airtel. However, to my horror, this is the worst customer service I've seen. Inspite of submitting all the documents at the time of applying for a change, they disconnected my connection stating that I've not submitted the documents. If I've not submitted the documents, why should they even port my number and immediately after that disconnect it. In this era, they left me without a phone for last 1 week for no fault of mine.

Mr.Rakesh,

have sent several mail from my mail ID to airtel customer care regarding my deactivation even given my alternate number but no one contacted me
if you check you mails you will get my mail i got auto response foe writing mail and if you disconnect my no you will not be able to contact
my alternate no is [protected] and for your information have submitted all my document once again to your anna nagar branch show room opp to K4 police station.

Regards
sandeep