[Resolved]  Airtel DTH TV — Cheating and Worst Service

Address:

Chennai, Tamil Nadu

from: saunak bhattacharyya [protected]@gmail.com
to: [protected]@in.airtel.com,
dthnodal.[protected]@in.airtel.com
date:Sat, Dec 3, 2011 at 12:29 PM
subject: Cheating and Worst Service from Airtel DTH Tv
Hello Customer Care Team and Mr. Joseph,
This morning I received an SMS from AD-TVSrvce that my complain nos. 14159081 and 14179519 has been resolved. In reality, the problem persists and has not been resolved.
No engineer visited my home. How can the problem be resolved automatically when you have provided me a faulty and old set-top box?
Moreover, you are deducting my daily DTH TV charge. For the past three days, due to your callousness and bad service I was not able to view the TV. Why have Airtel turned as cheaters? Instead of deducting the money from my account, focus on customer service and provide a proper set-top box immediately..
Request you to provide me a proper and working set-top box ASAP, as I have already paid the money for the box.
Regards,
Saunak Bhattacharyya

On Sat, Dec 3, 2011 at 12:08 PM, <[protected]@in.airtel.com> wrote:
Dear Mr. Bhattacharyya,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding STB issue.
We would like to inform you that as per our telephonic conversation with you on mobile number [protected] dated: 03/12/2011, we have forwarded your request to concerned team and you would be contacted at the earliest.
Your complaint number for the above issue is 14179519.
We look forward to a long and fruitful association with you.
Regards,
Jayson Lartius
airtel digital TV

saunak bhattacharyya <[protected]@gmail.com>
12/02/2011 08:31 [protected]@airtel.in, dthnodal.[protected]@in.airtel.com
Cc: dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dthnodal.[protected]@in.airtel.com, dtnodal.[protected]@in.airtel.com
Subject: Complain against Engineer for Bad Behaviour and No Service

Hello Customer Care team and Mr. Joseph,

My Customer ID is [protected]. I am an Airtel DTH customer for the past 2.5 years.
Since the last two and a half days, my family cannot view the channels on the TV. I had raised a complain on this with no. 14159081. Today afternoon, in my absence an engineer named N. Manikandan (Engineer Id: FESE-02, Mobile no. is [protected], [protected]) visited my house and replaced the set-top box. Even after that my mother could not view the channels, but Manikandan assured that if we recharge by INR 350 - the problem will be solved. My mother refused to sign on the 'charge slip'. He forced my aged mother to sign on the paper.

On my return, I raised another complain (no.[protected] as my problem was not solved even after recharging with INR 400. Manikandan visited my home again in this evening and told me that replaced set-top box was is an improper one. He even refused to keep my old set-top box, as I was able to view at least few channels by using it. On asking the reason behind not testing the set-top box before installment, he said he can speak only Tamil. I don't know Tamil.
This man is very wicked as he was speaking to me in English for the last five hours. He started behaving rude and made bad gestures to me and my family. Please register my complain against him. Firstly he is not technically skilled. Next he cannot behave with a women. Finally he should be fluent in either English or Hindi (and not be over smart).
Don't send Manikandan further, as I am scared of him and not clear of his intentions. I will not allow him to my house and will call the police immediately. Joseph sir, I tried calling you at[protected] but it said that the no. is not functional. Thus I am totally frustrated by the service from Airtel DTH.
Request you to provide me a proper and working set-top box ASAP, as I have already paid the money for the box.
Please send an engineer who is not fraud, techically sound and understand Hindi or English.
Regards,
Saunak Bhattacharyya