[Resolved]  Airtel — charged twice

Address:

Ernakulam, Kerala

The airtel dth has charged twice for the connection. They least care about the service after sale. please find the below copied mails i sent to the customer care. read from the below.



The latest mail first

-----Original Message-----
From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 01 March 2011 PM 02:55
To: [protected]@airtel.in
Subject: FW: FW: Refund Not Yet Received

Hello,
When is your 7th day going to come?

The first mail I sent was on Jan 15th 2011 Today is 01st March 2011



Thanks and Regards
Jayarous Antony K.S.



-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: 19 February 2011 AM 10:40
To: Jayarous Antony K.S.
Subject: Re: FW: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund against customer ID [protected].

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with you on mobile number 91-[protected] dated: 19/02/2011, we have forwarded your request regarding refund to our finance department. Your amount will be credited to you within 7 working days.

Your complaint number for the above issue is 5501813.

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.



"Jayarous Antony To
K.S." <[protected]@airtel.in>
<[protected]@gmail.c cc
om>
Subject
02/12/2011 04:14 FW: Refund Not Yet Received
PM P Please do not print this e-mail
unless it is absolutely necessary P









Dear All,
Please find the last credit card bill of mine. I can see that you have charged 5990+831.67. I believe the 5990 that you have to refund and the 831.67 is the emi scheme of 4990(6 months emi). This is just for your reference. I’m expecting the refund before the due date.





Thanks and Regards
Jayarous Antony K.S.

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 11 February 2011 PM 03:44
To: [protected]@airtel.in
Cc: alfred.[protected]@shelltransource.com; naiyoum.[protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High

Dear All,
Yesterday I spoke with Anusha at your customer care number and she promised me a call back within 30 minutes and till today I’ve not received the call. No again I called and spoke with Dhanalakshmi and I had to explain the whole story and after all that she said she will transfer the call to his supervisor. I spoke with Venketes Moorthy and he again collected the whole details and promised a call back in 2 hours. Promising the refund.

Dear All,
This mail is to inform you that now the amount 5990 is not enough for me that you have to refund. I need the amount 5990+ the service charge charged by the bank. Now my online bill shows 6821.67 Total Billed Amount (Balance as per last month's statement). If that includes only your charge if 5990 then I need the complete refund of 6821.67Rs.


One more thing. The last date to pay the bill is by 20th Feb. If you are not paying it you will see this complaint all over the world(WWW) and I’ll make you famous, you can no more cheat anyone else. Additionally there will be case filed at consumer court.

I’ve all my proofs.


Thanks and Regards
Jayarous Antony K.S.

From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 10 February 2011 PM 04:03
To: [protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High



Dear All,


I’M TALKING ABOUT REFUND OF 5990 Rs.

If you don’t get me on call- E-mail…. Reply….That is fine.



Regards
Jayarous Antony


-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: 10 February 2011 AM 10:38
To: Jayarous Antony K.S.
Subject: Re: Fwd: Refund Not Yet Received

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel Digital TV services.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that we tried to contact you on mobile number
[protected] dated: 10/02/2011 but your number was not responding (ringing).
As per our records your services are active with South Economy Sports 4 month package (Rs.1590/-) and 111 days of free preview period is left in your account.

We would also like to inform you that English Plus top up (Rs.55.15/month) and Kids Plus top up (Rs.27.58/month) are active in your account. Your current account balance is Rs.3567.27/- as on 10/02/2011.

Kindly revert us with alternate number for further assistance or call our customer care 12150/[protected].

We regret once again for the unpleasant experience and assure you that every effort is being made to ensure that such lapses do not recur.

All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Regards,
Monika Rangi
airtel digital TV


From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 08 February 2011 PM 06:36
To: [protected]@airtel.in
Subject: FW: Refund Not Yet Received
Importance: High

Dear All,
Please find the billed amount of my credit card. You have charged me
5999 instead of 4999. There is also an outstanding authorisation pending amount of 4999.

The last date of my credit card payment is 25th February. I do not have enough money to pay as you have billed. If the bank is charging any fine because of your irresponsibility, I’ll certainly go to court. With all the call recordings and mail prints.

Please do the needful to waive of 1000 Rs and cancel the 4999 payment authorisation. To make sure that there is no issues in bank dealings it has to be done before 25th February.



Regards
Jayarous
From: Jayarous Antony K.S. [mailto:[protected]@gmail.com]
Sent: 06 February 2011 PM 01:19
To: [protected]@airtel.in
Subject: Fwd: Refund Not Yet Received


Who said that this mail is regarding installation of airtel digital tv?

read the mail properly..... and reply



-------- Original Message --------



Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount
screenshot

Date: Sat, 5 Feb 2011 14:18:11 +0530

From: [protected]@Airtel.in

To: Jayarous Antony K.S. <[protected]@gmail.com>




Dear Mr. Antony,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding installation of airtel digital TV.

We sincerely regret for the delay in responding to your mail and inconvenience caused to you.

We would like to inform you that we tried to contact you on mobile number
91-[protected] dated: 05/02/2011 but your number was not responding.

We would like to inform you that as per our records your installation of airtel digital TV has already been done and your services are active.

Moreover, we would like to inform you that your customer ID is [protected].

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.



-------- Original Message --------



Subject: Refund Not Yet Received


Date: Fri, 04 Feb 2011 20:34:15 +0530

From: Jayarous Antony K.S.
<[protected]@gmail.com>

To: [protected]@airtel.in







Dear Airtel Digital TV Customer Care Executives,

I don't know what kind of customer care service you provide, or is it that there is no such service exists for Airtel Digital TV!!.

I send you the first mail on 15th Jan 2011 and it is already 20 days passed and I even have not received a reply from your side other than System generated auto reply.

I called many times to your customer care office and you always ask me to mail the details to you and there is no reply after that.

The people with whom I talked with are given below

Alfred - alfred.[protected]@shelltransource.com This guy asked me to make the payment of 4990 again and he promised that the 5990 will be refunded. We spoke over phone and he gave me his email ID for me to send the details. Please check the tailing mail for details. I've never received a reply from him. I think he resigned from your office or he may not be a customer care executive. That must be why he gave me an excellent service.


Naiyoum - naiyoum.[protected]@airtel.in
He is another guy who cheated me again just like Alfred did.Please find the tailing mail for details.


Deepti Nigam - [protected]@airtel.in
This is the first person( a human being) who replied to me via email stating that she has done something to solve this issue(send mail to the concerned team). But again after the mail there is no any other reply



Now my question is do you really have a department called customer care. If yes I need a solution for this issue. I need some human being to take care of this issue from Airtel. I'll not be satisfied with the system generated auto reply. If you cannot give a solution to my issue I'll sue you.


once again I'm mentioning my issue below for you.
I got a call from you
offered me a scheme of 5990,6months validity,after that 220 per month.( cheated me saying that HBO and star movies are included in it,in actual they were not there).

I made the payment via credit card
HDFC bank-screen shot attached
Customer ID [protected] given after that.
Transaction Number 12757688
rs5990
06-Jan-2011
connection was promised to be activated on 1st february EMI Scheme for HDFC
3000 + 3000
Validity 6 months
220 monthly
250 free balance



later plan i called the cust care to know regarding the new offer of 4990 4months
225 monthly
talked to alfred and he said he will give rge refund of 5990 and will charge only 4990 asked me to make the payment again of 4990 i made the same and he asked me to mail the details to him for refund of
5990
(6 months EMI scheme)
same card used.
Txn Number 12917901
new cust id given to me [protected]

Jayarous


[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Feb 1, 2011 at 12:04 PM
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Feb 1, 2011 at 12:01 PM
Subject: Re: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in

[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Tue, Feb 1, 2011 at 11:58 AM
Subject: Fwd: Re: Fwd: HDFC unbilled amount screenshot
To: [protected]@airtel.in, alfred.[protected]@shelltransource.com, naiyoum.[protected]@airtel.in Dear All,
Till today I've not received any reply from your side and the connection is also not installed. If there is any issue in installing the connection Kindly refund the amount 5990+4990=10980. I checked my bank statement and the refund is not reflecting till today.

Thanks
Jayarous
[protected]


[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Jan 25, 2011 at 11:19 PM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in


[protected] Forwarded message[protected]
From: Mail Delivery Subsystem <[protected]@googlemail.com>
Date: Tue, Jan 25, 2011 at 8:49 AM
Subject: Delivery Status Notification (Delay)
To: [protected]@gmail.com


This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

[protected]@airtel.in

Message will be retried for 2 more day(s)

Technical details of temporary failure:
Connection was dropped by remote host (SENT_RCPT)
[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Mon, Jan 24, 2011 at 11:13 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: [protected]@airtel.in
Cc: alfred.[protected]@shelltransource.com, naiyoum.[protected]@airtel.in


Dear All,
Please find the new attachment which shows that I have not received the refund of the amount 5990/- and the new amount of 4990 charged. What is going on... Are you planning to charge both the amount? I've not received the refund confirmation from your side.

Please understand that I've not installed the dish at home till now as I asked it for 1st of feb. If this is the case I'll go for the cancellation of the order.


Please reply...


Jayarous



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Wed, Jan 19, 2011 at 11:56 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in

[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Wed, Jan 19, 2011 at 11:52 AM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund request.

We regret for the delay in replying your mail.

We would like to inform you that as per our telephonic conversation with you on mobile number [protected] dated: 19/01/2011, we have forwarded your request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Deepti Nigam
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.





[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Jan 18, 2011 at 1:12 PM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com> Dear Customer,


Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in

[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 1:11 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: [protected]@airtel.in
Cc: naiyoum.[protected]@airtel.in, alfred.[protected]@shelltransource.com

Dear Naiyoum,
Please find the requested information below.

Customer ID [protected]
Mobile Number: [protected]

I did the first transaction on 6th Jan 2011 Txn ID 12757688 Amount 5990
(2 months EMI scheme of HDFC Bank-screen shot attached).
This has to be cancelled.



second transaction was done before two days for rs4990
(6 months EMI scheme)
same card used.
Txn Number 12917901
This has to be activated.



please reply me a confirmation on cancellation of the 5990 Txn.




Regards
Jayarous
[protected]



[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 11:59 AM
Subject: Fwd: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com


Hello boss, are you there????


Is it that you contact the customer only to take sale or what????


I got a call from your executive that you have activated my new plan of 4990. but what about my old one. but what about my old scheme(5990). are going to refund it to me?.
give me a reply at least so that i can know that your are doing something for it.




[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Mon, Jan 17, 2011 at 7:54 PM
Subject: Re: Fwd: HDFC unbilled amount screenshot
To: "Jayarous Antony K.S." <[protected]@gmail.com>


Dear Customer,


Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in


[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Mon, Jan 17, 2011 at 7:45 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@airtel.in
Awaiting a confirmation from you Alfred.....


Regards
Jayarous



[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Mon, Jan 17, 2011 at 4:13 PM
Subject: Fwd: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@gmail.com
Dear Alfred,
Jayarous here. I'm sorry that I could not take your call as I was driving. KIndly update me on the current status of the transaction.

Regards
Jayarous

[protected] Forwarded message[protected]
From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Sat, Jan 15, 2011 at 7:36 PM
Subject: Fwd: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@gmail.com
Dear Alfred,
As discussed over phone I was expecting a callback if you had not received this mail. Since I did not receive any call I assume that you have received the mail. KIndly keep me updated regarding the status of the refund and the activation of the new plan.

Regards
Jayarous
[protected]

[protected] Forwarded message[protected]From: Jayarous Antony K.S. <[protected]@gmail.com>
Date: Sat, Jan 15, 2011 at 3:29 PM
Subject: HDFC unbilled amount screenshot
To: alfred.[protected]@shelltransource.com
Cc: [protected]@gmail.com




Customer ID [protected]
Transaction Number 12757688
EMI Scheme for HDFC
3000 + 3000
Validity 6 months
220 monthly
250 free balance



--
Thanks and Regards
Jayarous Antony
E-mail: [protected]@gmail.com
Mob: 91 [protected](See attached file: Screenshot.png)(See attached file:
26389321_[protected].pdf)