[Resolved]  Airtel HD DTH — Adding new HD channels

Airtel HD DTH — Not received after payment done

I plan to buy Airtel HD DTH through online, so i registered my name, email id and my mobile number in the Airtel website. Next day i got a call from a guy named Ranjeet sign from Noida saying that he is calling from Airtel. i spoke to this guy, he told me that if i paid today tomorrow i will get the connections. so i decided to go for HD box, He sent me the url link http://offers.connectindia.in/checkout.htm for online payment. Rs 3000 was paid and i got the reference number and he gave his mobile number [protected] for any queries, I waited for three days no body from airtel called me, so i called Ranjeet he is not at all picking up the call, i tried his land line number also no body picking up the call, once he took my call then he disconnected after hearing my voice, i pissed off. i called Airtel customer care lot of times, but no use. finally i lost Rs 3000 because of this Airtel.

Airtel HD DTH — HD pack not activated though it's part of the offer

Dear Airtel DTH customer support,

I have purchased 40 inch Samsung LCD TV. I got an offer of ---
Free “HD DTH Connection worth Rs. 2840/- with 3 month Economy/South Pack including 2 month HD Pack”(Consumer to pay Rs. 750/- for activation)

Here are my details:
Customer ID: [protected]
Activation and installation date: 30th October 2010.
1st Complaint raised: 4307176
2nd complaint raised: 4310911

According to airtel, you have ONLY ONE HD channel which is NGC HD and that wasn’t enabled.
I have raised few complaints on the same and been calling the customer care every day from the day of installation.
The first day(30th Oct), customer care executive told that it will get resolved with in a day(31st Oct). But they closed the SR with out resolution on next day (31st Oct).
I called again, they said they couldn’t reopen that complaint and raised a new complaint, which they said will get resolved by next day (1st Nov). Then i called 2nd day (1st Nov), they said backend has updated the ticket and the resolution will take one more day. i asked for reason, they said backend didn’t update them with the reason. I called again for 3rd day (2nd Nov), (complaint was closed), the customer care executive couldn’t even understand what the problem is, he simply said that you need pay an additional of Rs100/- to get NGC HD channel. I requested him to check the offer, he said he understood the offer and he gave his version of offer: According to him HD pack means HDMI cable and HD STB. Then i asked if that is so, then what do u mean by 2 month HD pack?
With that he disconnected the call.
I called again, and one more executive picked up, he said that i am supposed to get NGC HD connection for Free for 2 months and also said that the complaint wasn’t closed and it will be resolved with in one day (that is 3rd Nov). I told him to write down that words in th complaint tracking, so that i need not explain to one more customer care executive tomorrow. He said that i don't need to call again and it will get resolved by tomorrow.

Today on 3rd Nov 2010, i called customer care again and enquired about the status. Here again I need to explain the whole problem again, i don’t understand why they have complaint numbering system. They were again saying that you won’t be getting 2 month HD pack; you need to pay for that.
When I reiterated that it was mentioned in the offer, and told that it was confirmed by your executive yesterday, they said that they don’t have any such offer with anyone and asked me to speak to the Samsung dealer who offered it. I asked him to escalate the call, he connected me to his higher ups Anamika-floor supervisor, Srinivasraju-process leader who again were saying the same thing.
I hope with in 3 months (after which the offer will get elapsed) airtel DTH backend will enable HD PACK for me as promised without any TOPUP.

Airtel HD DTH — Fake Airtel DTH Offer

My name is Arghya Das. I got sms on my mobile no.[protected].
On 1-11-10 time 2:52pm that your mobile has won the airtel set top box from airtel DTH, and directed me to visit the website www.airteldigitaldish.com(Now it has been removed) and registered my self, so i did so i registered my name,

today again got a sms that your address is confirmed and check the status of your delivery on that link www.dewaligift.org(Still active.put my mobile no. removing 0 and see./but it is showing something different).

so i had gone through the Web site n read the whole description in that its was mentioned u had to just pay 440/- rs as Consumer Service Tax n after depositing the money in the given a/c the same deposition slip to be fax on the [protected].

i did the same deposited the money into account but wen trying to fax the fax is not working the whole day i tried but no used i am herewith attaching the snapshots of the same letter which i received request you to please provided your proper mail address wherein i can send u the snap shot of the letter. my mail address is [protected]@gmail.com, cell no -[protected]

also I am attaching all the snapshots from the starting.

Consumercomplaints, we have strong belief in you that you are pure, not corrupted. if you deny to grab our hand at this moment we have no other option to choose.please help us!!!

Dear Rakesh,
I also mailed this problem on '[protected]@airtel.in' for which i got a positive reply and i got a call from customer care to check if the channel is coming properly.
Finally i have got what airtel promised (ofcourse with lot of pain).

Still i am not getting one channel (which is free) "DD Sapthagiri" which is a telugu channel sponsored by Dooradarshan), its not there in channel list also.

When i called customer care, the same harassment is getting repeated. If they dont know the answer they will simply disconnect the call, next time i[censored] call them and ask about the disconnection they will simply say that Network issue. They are not even taking the complaint, they are saying that since this channel is not in the airtel list we cant take the complaint. Please resolve this issue.

Regards,
LK

I have received a same kind of message but with a different offer, this time it says that i have won a philips dvd player. The letter is the same as you have mentioned in the above screenshot, the account details are also similar with the same fax number.

Airtel HD DTH — Very Very Poor Fresh Pack Not Working

hi this is thiru i bought one airtel hd box last wednesdy

still now the box not working

i called continously the person came two time he not attempt complaint properly

only airtel channel no 100 coming no other channels

i called service centre 36 times they repeatedly telling with in 42 min its working but still now its not working

my family they are in top level disappoint

actually i planned to install 35 box to my project

but now hmmmmmmmmmmmmmmmmmmmmmmm

very very worst irresponsible cheappppp service

my customer id [protected]

stb no [protected]

card no [protected]

moblie [protected]

error code 6

actually again i topup 500 rs now

pls do something

stb id [protected],

Repeted request to add HD package in above STB after adjesting new direction also has not been accepted.
Cutomer care centre has become customer harassment centre in real sense!!!

will higher authority will look into the matter???????

Early respose will b highly appreciated!!!

no response as yet??????????????????????????????
/stb id [protected],

I experienced the same. Service is worst. Hats off to Airtel

Airtel HD DTH — Inability to use services

My consumer ID is [protected].
I got the airtel hd set top box free with bravia.
Now since the free period is over, i am unable to add any new channels or use their services to the fullest. I tried everything to make it work.
When i tried to get it work via the web a message "‘We are unable to process your request. Please try again later. Regret the inconvenience.’ comes up.
I find this to be very inconvenient and request the airtel team to find some solution to my problem soon.