Airtel Hello Tunes — Unfair deduction

I have been asking customer care executives to stop the hello tune service from my number [protected] since August 2007. I made several requests even after August 2007 and because I was in roaming every time I used to pay a bill of Rs. 30/- to Rs.60/- . I also informed them about the failure of the connection on a number[protected] which customer care executives repeatedly asked me to dial for stopping the service.

I lastly warned them of legal action saying that number provided by them is not working in roaming and I not at all wish to continue my hello tune subscription. They need to stop this service from their desk only because when they are capable of activating any service especially sucking and profit making service like hello tune, laughter club, match feedback etc. why can't they deactivate my hello tune service?

It has been a fact that when ever I was in utmost need of making a call using this number I used to find my balance in negative or null which has been very-very much frustrating and rendered me helpless many a times resulting in loss of contact at appropriate time thereby resulting in loss of work and finally monetary loss. Loss of money as a result of making calls to customer care ha been nothing as compared to huge losses incurred to me due to failure of communication whenever necessary.

AirTel and companies like this have been imitating US and European companies but stand nowhere in comparison to them when it comes to problem solving, technical support or resolving an issue whatever it is. I have always got more than necessary technical support from from Microsoft and Adobe but this AirTel mobile is really an unworthy, untrustful, fake, fraud, sucking, be-fooling, ignorant, rubbish schemed, cheap, hypertensioning, customer boiling, customer eroding and bankrupting company.

I have been using Vodafone, Tata Indicom and Reliance Infocom ( RIM and Smart ) services too, but I was never disappointed to this degree ever with any of the service providers mentioned above. AirTel policies are so wicked that they will be lightening prompt if you request them for anything new to start but for any reason if you wish to switch out of anything in terms of service or downgrading in any scheme even in broadband, you will never be heard as customer care executive, AirTel staff goes deaf and dumb for unknown reasons. Perhaps they are taught these method to add profit to AirTel by dishonouring their customers and their requests.

Victim of AirTel,

Anand Prasad.