[Resolved]  Airtel — Mobile no. disconnection

Dear Sir,

Comments from airtel ...
Please help me...

fromKrishan Kumar <krishan25.[protected]@gmail.com>
[protected]@airtelindia.com

dateTue, Aug 31, 2010 at 11:46 AM
subjectRe: FWD: ACKNOWLEDGEMENT MAIL.-[protected] [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details 11:46 AM (1 minute ago)


Hi,

As per trail mail that both numbers are de-activate due to negative verification, I just tell you that both the numbers convert from post-paid to prepaid and the same address given to you at the time of convert from post-paid to prepaid ( Post-paid address and prepaid address are both the same ).

Another question, no any veryfication from your end at given my address to you, So why tell you verification negative...and why given to my number to another customer. And when i trying to call that no.'s that anouncement is dailed number not available, so why activate that number to any person.


Activate my same number for me, otherwise we are going to Consumber form.


Regards

Krishan Kumar

Karnal- Haryana


- Hide quoted text -
On Tue, Aug 31, 2010 at 9:47 AM, <[protected]@airtelindia.com> wrote:

Dear Krishan Kumar,

Thank you for writing to Airtel.

With reference to the email dated 27/08/2010, you have expressed concern regarding unable to use your Airtel mobile numbers [protected], [protected].

We realize that this situation must have inconvenienced you.

Airtel numbers [protected], [protected].

We regret to inform you that above mentioned numbers has been permanently deactivated due to negative verification on 12/08/2010.

Hence, we regret to inform that we are unable to refund the amount paid for prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new subscriber as per the process. Hence, we regret to inform you that you will not be able to reactivate the same number. Further, accept our sincere apologies for our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you are needed to:

make outgoing calls
receive incoming calls
recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.
Address proof
ID proof
One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know the details of the same visit www.airtel.in site.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Yours Sincerely,

Sheeba R
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=18789EEB62E860E565EB73D6 E4291C11BBDC9C83250B3D[protected]A4B4A4842494C4DB2&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: krishan25.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 27/08/2010 16:02:04
Subject: Re: FWD: ACKNOWLEDGEMENT MAIL.-[protected] [|BAL|[protected]|[protected]|]

Hi,
Please find details as below:-
Executive Name: Ms. Prabha

Executive Number:[protected]

Date on which Documents submitted: 24 June 2010
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]

Date on which Documents submitted: 2nd Times 30 July 2010

Location: Karnal

Prepaid SIM Numbers: [protected] and [protected]
Regards
Krishan Kumar
Karnal -Haryana

On Thu, Aug 26, 2010 at 5:23 PM, <[protected]@airtelindia.com>wrote:
Dear Customer,

Thank you for writing to Airtel.



With reference to your mail dated 26/08/10, you have expressed concern
regarding the disconnection of your Airtel mobile numbers.

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We request you to revert with the following details to proceed further.



Executive Name:

Executive Number:

Date on which Documents submitted:

Location:

Prepaid SIM Numbers:

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.



We thank you and value your association with Airtel.

Yours Sincerely,

Anbumozhi M
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B1D3325F98F9
1A62A2E12060AAEB117396F91B67AFD73058BBDA3A58B2D43D5FB9&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: krishan25.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 26/08/2010 14:24:46
Subject: Fwd: Acknowledgement Mail.-[protected]

Hi,
As per trailing mail, kindly solve my problem.



[protected] Forwarded message[protected]
From: Krishan Kumar
Date: Thu, Aug 26, 2010 at 2:21 PM
Subject: Re: Acknowledgement Mail.-[protected]
To: [protected]@airtel.in, nodalofficer.[protected]@airtel.in



Hi,
As per trailing mail, please give the response. and do the needful on most
urgent basis.
Regards
Vijay Dalal
[protected]
C/o
krishan karnal - Haryana


On Wed, Aug 25, 2010 at 12:59 PM, wrote:
Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your
unique reference no. is[protected]. Request you to quote your unique
reference number for future interactions. We shall get back to you within 24
hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you
write to us for a quicker response. Do not include any space or any special
characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Problem in My Mobile Number
Date: 25/08/2010 12:51:48 PM
From: krishan25.[protected]@gmail.com
To: nodalofficer.[protected]@airtel.in
Message body:
Dear Sir,
I have a Airtel Connection which is no. [protected] and [protected]. Both the
no.'s are disconnected without any intimation. After disconect the no. call to
customer care and replied that your ID not available.
As I have converted my no. from Postpaid to prepaid. At the time of convert, I
had submitted a copy of My ID at Your Karnal Airtel office. After that again
demand from airtel for submit a ID copy, I had again submit a ID copy at Karnal
Airtel office.
I have that number before two yrs. ( Approx. two yrs continue with post paid
).
I have a Business and its totally depend on Mobile. I have facing many
difficulty due to my old mobile no. is available at my customers.
Kindly Look into that matter on urgent basis.
Regards
Krishan
Karnal- Haryana