[Resolved]  Airtel — fake promotion and hopeless service by corporate and nodal.

Address:

Karnataka

Airtel DTH
Location: Bangalore, Karnataka, India

bajaj on Jul 20, 2011

false promotion offer given by customer care
this was the time i called up customer care for upgrading DTH annual subscription, i was informed by customer care, that you recharge for 325 rupee and you get 350 rupee after 48 hours to your account, he even confirmed that you can do this multiple transaction and each transaction will have 25 bonus rupee reflected in your account. just that i have to recharge every time with 325 rupee. done!
i asked him to reconfirm on the same, fair, he placed me on HOLD for a minute and double confirm about above offer. it took 45 mins that evening for me to do 7 * 325 transaction to reach 2100 rupee. latter once all set, i called up customer care, now its shocking they rejected to provide me the offer which they said from there mouth, how shameful. airtel is rumbling bumbling there client they give about there valuable time.

nodal was one more pathetic experience, the person who came on support from nodal sounded more like DON and came over phone to say conclusion that we can't do anything PERIOD.

its sad that such brand value company are making profits by servicing bad to worst of support, i would be please to leave airtel and jump to other service provider who has meaning and give little importance to there customers. i would insist others to also avoid airtel , its no good dht company compared to tatasky or reliance dth.

also DON"T EXPECT NODAL TO HEAR YOUR VOICE, THEY ARE NO GOOD COMPARING AIRTEL CUSTOMER CARE.

customer ID = [protected]
City = Bangalore




Aug 6, 2011 by
airtelpresence
Dear Customer ( bajaj ),

We would like to inform you that your concern listed 20 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Aug 11, 2011 by
bajaj
OH MY GOD!!!

ISSUE RESOLVED ????
WHAT A SHAME !!! WHAT A SHAME...
MR. Naveen you called up 3 times to me and said we are looking into the matter, we agreed upon the deadline till 15th aug, wondering what made airtel to say you solved my issue. IT SOOO DIRTY TRICK SIR. Also isn't it awful, that u need so many weeks to resolve small small tiny matter ?

NODEL IS AWFUL, even corporate team are among the one. All same team i guess.

I HAD IT ENU[censored]

I Would suggest everyone to AVOID AIRTEL DTH connection, These people are luring by pathetic customer support and even continued to show there lame support. They have no sense what they are dealing on and offering fake discounts offer's to consumer which they reject after accepting the payment.. Lets unite and avoid airtel, they are really no good compare to others.