[Resolved]  Airtel — wrong deduction of balance

I have an Airtel Number around a month ago my service provider wrongly charge and deduct my account balance. When I register my complain they refund half of half money when I again tried to register my complain they didn't pick my call. sometimes they transferred my call to some unrelated department ( New number verification department). so it is requested to take a suitable action against them. they also blocked customer care number from my cell number.

Regards
Nitin Gupta
[protected]

Airtel — wrong value added service

my mobile no is-[protected] and i am regulary getting a quotation line as message from company valu added service for they deduct some charges.i have nothing to do with this service.the service no is -529061 and 52906.i request you to please deactivate this service as early as possible otherwise i have to discontinue my mobile service and go for some other soloution/option.

thanks and looking forward to some quick action
Rajender singh

I have faced lot of problems with airtel regarding the network as well as my balance too..From last 4 days i m nt able to call anyone or receive call frm anyone, and my balance have went frm 93 RS to 12 paise which is again disgusting without making any calls..My cel number is [protected].

THEY R CHARGED ME FOR THE SERVICE WHICH I HAVE NEVER USED

I am having the same problem from the same 52906 VAS

please somebody help from the money dacoits

i've same problem frm the 52906, , , , this is very bad services
what to do to unjoin this service, , , what to do tyo unsubcribe this service??????
pls give me answerrr

Wrong deduction of balance in a week.
plz show the detail of the deduction
and deactivate all value edit services.
Mobile No. [protected]


Pramod Sengar

sir,
I have purchaged dth in aug 2009 with two months free super value package. taken two top-ups for which recharged 150/=::::::.On 10oct 2009 i have recharged 1265/= & informed customer care that i have deposited money for one year super value pack and balance of money for my two top-ups . but my balance deducted on daily basis and stoped services in 7.5 months only. when asked customer care they said your pack is not locked for one year and in nov.2009 srar gold channel also connected in my pack for which i have never given order. please look in my problem and rectify soon. thanks my customer ID [protected] and my contact no [protected].

It was 9 pm in the night and I get a message from Airtel 54321: thanks for downloading Defender from Airtel, you have been charged Rs 99. Point 1, my balance came down to Rs 30 at a time when I wanted to talk home about some serious issue and point two I hadn’t downloaded any such . Why do u harass customers like this in the night when 1 cant recharge the mobile too. The customer care people were highly useless. Rs 100 matters to people who leave a meal sometimes to save something extra, though it means not a penny to Mr Bharti Mittal.

I’ll certainly discontinue this Connection, but somebody ought to teach Airtel a lesson, as this is not the first time this has happened.

U make life miserable everyday,
Aparna [protected]………… for the day

If they don't do this ... They are not Airtel. Nowadays, its very often and I guess, every prepaid customer of AIRTEL and VODAFONE must have experienced this game of these GSM giants. In addition, when you raise respective complain to customer care and ask them for a reason, those stubborn fat guys ( Gov Babus are fair enough to say I WILL NOT DO) never listen and keep on arguing that "OUR SYSTEM" (Which is always down or under technical maintenance whenever you need details) says you downloaded la blah blah game or song or jokes etc. etc.

Between, moral of the story. These guys should understand that customer have competitive choice now. Let the no. portability to arrive and see.

After 5 years on airtel, finally, I switched to TATA DOCOMO... Airtel is just to receive calls. Instead of wasting your time to make them listen, you should also look around for options in your state.

Harsh..

NETRA — STUPID SMS

sir,
i am NETRA my mobile number [protected]...i have activated my today sms service...i got a message from this service day to day...but a few days this service message not come to my mobile...so please cheak it...
thank you

AirTel — Wrong deduction of balance by the airtel mobile service provider

Dear Sir
I am a subscriber of a Air tel and my mobile number is [protected] and I had received a massage from 543211 and6780 on 02.12.2010 stating that the collar tune has been set in my mobile and for this reason Rs 10/- has been deducted but I never opted for any caller tune. After I received the same I tried to call the customer care center of airtel for lodging my complain but unfortunately instead of my several try I could not connect the customer care and the automatic voice caller after informing that the customer care executive is being connected and disconnected the phone about 4 times.

I am not at all interested to have any caller tune in my said number and neither I had opted for it, please arrange to refund my money which has been wrongly deducted from my main balance.
please see the matter as it is a seriour complain and wrong way to earn money by the service provider.

With advance thanks for refunding my wrongly deducted money from my main balance

Manas ghosh
Mob. No [protected]

i got my airtel no recharged by Rs.62 on 22-02-11 to avail the service of free messages. But till date no such service is activated on my No.[protected]...My Balance has also been deducted regularly for the messages sent through my no..kindly look into the matter and activate message pack on my no and also return the balance which was wrongly deducted..

Vikas Dixit.

I, Aditi Dubey, subscribed to the 2 Gb pack of airtel for internet services. When i accessed internet via my phone, I got a message depicting the bytes consumed, followed by balance deduction. All my efforts to contact the customer carer executives failed, and the company did not pay heed to my mails. I lost more than INR 30 + INR 98 due to airtel's sloppy service and customer policies. Kindly help.

I am Anshuman. My no is [protected]. I have been using Airtel for last 5 years but never have been cheated like this. Previously it was working as 1ps per 1 sec. But since last 10/15 days it is working as 1rupee per 1 min, in fact 1rupee for 1 call even if it isn't 1 min. More interestingly when I am calling customer care it is guiding step by step & finally in last step it is listened something like this "THANK YOU FOR CALLING US" & the call is ended. Some of my friends are also facing the same problem.
Great Idea AIRTEL for cheating!!!

AirTel — wrong registration and money charging

i am a hard core customer of airtel pre paid service....today i got registererd for some chat with movie star without my doing the same ..the money was charged from my ac without my assent or info........i strongly recommend airtel to all since me n my family have have never had issues but this is too much...there is no way i can speak to customer service of airtel since they never come online.....

I have an airtel connection, [protected]. Today at around 1:50 AM airtel started charging me for usage on "airtel live". Till then my brother had just checked out his mail through my mobile but when he saw these messages he messaged airtel to stop "airtel live" on my mobile. Just as he was done with the message airtel started charging exorbitant amount for "airtel live" service and within seconds I had lost a balance of Rs. 250!!!!

When my brother called up Airtel customer care he was put on hold for 10 minutes and then his call was disconnected. The second time he got a representative, Shravan Kumar, who point blank refused to provide us any sort of id for either of the conversations and my call got disconnected again because of low balance.

I tried calling them thrice from another number, [protected]. All the three times my call got through and all I received from other end was silence so this way they charged me another Rs. 1.50. It was a totally disgusting scenario which just reminded of one word "bully".

At around noon my brother went to Jayanti Bazar Branch in Jaipur where the airtel representative rudely said,"... bohot achcha hua... yeh le phone aur baith ja udhar kursi pe..." My brother somehow kept his cool and talked to the customer care representative on the other side of the line. To his astonishment he was straight away refused a refund on the pretext that he was browsing on internet when airtel charged him the ridiculous amounts which totalled over Rs. 200. Not only that but the supervisor told him that its no use sending a mail to the nodal or the appellate officer and that we should complain to TRAI.

This is ridiculous and I have nowhere else to go. I feel I have been cheated out of my money. Please help.

baseless reasons for deduction of balance

my balance of rs. 40 was deducted on two consecutive days...on first day it was 21 and other day it was 18
when i called up airtel customer care, the executive didnt had a reason why is it deducted and said it is due to internet surfing, whereas i do not use internet from my phone. when i told them to connect to their senior executive, my call was put on hold fr 10 min and disconnected after that.
next day i again called them but same thing happened.i tried calling again and again so that someone should atleast listen to the complaint. finally harmeet sandhu got connected, he started giving internet usage as the reason and when i asked him about the details, he told me wrong timings o[censored]sage and said we cannot provide much information. somebody please tell me how to get my money refunded because i am very sure that i did nt used internet from my phone.
Moreover airtel employees do not have etiquettes about how to speak to their customers, either they are blank or give stupid reason for any problem rather than giving a productive solution to their customers.

if i would have the power, if would have sued Mr. Bharti Mittal by publishing these many complaints in a leading newspaper so that he could realise that he is nothing without his customers.anybody please google search about the percentage of complaints, airtel has the highest because of such wrong practices.

[protected]
I am not concerned what authorities do or what they plan, I want my hardearned money to b refunded.

Airtel — Wrong Money deducted. No information from the Airtel

I had recharged mt mobile with an ISD tariff. According to that my call rates should have been Rs.1.99/min- UK and Rs.4.99/min- Australia.
Instead Rs 10 per min were deducted. I logged an complaint with the customer care. NO ACTION TAKEN. Again I made a call after confirming from customer care after tariff details and Again Rs 10/min were deducted. THIS TIME again NO RESPONSE FROM CUSTOMER CARE. I called up their zonal office, again no response.
It is simple a fraud by the airtel company.

[protected]

Airtel — wrong deduction of balance of 239 rs

myself rahul gupta, the custumour of airtel, about 4 months ago airtel commits me that they give me 2 gb per month internet servire free of cost for 6 months. But on 9-7-2011 at 11:45 i worked on internet and my balance of rs 239 was deducted from my account while i have free internet that time... I complained about thir but there is no any response...
RAHUL GUPTA
[protected]

myself rahul gupta a very old customour of airtel. About 5 months ago airtel promises me to gave 2mb gprs free for every month but on 9 july my balance was deducted rs. 239 for gprs. I complaind about this but cust. Care but there is no any response...