[Resolved] Airtel — MISBEHAVIOUR | |||
TO M/S BHARTI AIRTEL TO WHOMSOEVER IT MAY CONCERN I HAVE TAKEN LANDLINE CONNECTIONS OF AIRTEL IN MY OFFICE LOCATED AT UG 19-20 V.V. SHOPPING PLAZA SECTOR 12 VASUNDHARA GHAZIABAD 201012 WHOSE DETAILS ARE AS FOLLOWS TEL NO A/C NO. [protected] [protected] [protected] [protected] AS I HAVE ALREADY MADE COMPLAINT PREVIOUSLY SOME DAYS BACK REGARDING THE MISBEHAVIOUR AND MENTAL HARRASMENT FROM THE OKHLA OFFICE OF AIRTEL( PH NO [protected]) AS I TOLD EARLIER THAT I ALREADY STOPPED USING THESE ABOVE MENTIONED CONNECTIONS IN MONTH OF JANUARY. DUE TO SOME RENOVATIONS IN THE OFFICE I COULD NOT ABLE TO PAY THE BILLS. BUT AFTER RENOVATION BEING OVER I PAID THE TOTAL OUTSTANDING AMOUNT THROUGH CHEQUE AND RECEIVED A FULL N FINAL SETTELMENT LETTER FROM MAIL . BUT THE COLLECTION DEPARTMENT DID NOT UPDATE THE PAYMENT TILL 1 WEEK. THE CUSTOMER CARE EXECUTIVE FROM OKHLA , NEW DELHI REPETITIVELY CALLED ME AT MY MOBILE AND ASKED ME ABOUT THE BILL PAYMENT. I TOLD HER THAT I ALREADY PAID THE BILL AND I GOT RECEIPT AND IT IS IN MY OFFICE AND I COULD TELL ONLY AFTER REACHING OFFICE AS I WAS OUT OF TOWN. BUT THE GIRL CALLED ME AND DISTURBED ME TOO MUCH THAT I GOT HARRESED MENTALLY.....AND DISTURBED VERY MUCH. THE EXECUTIVES FROM OKHLA OFFICE EVEN ABUSED MY EMPLOYEES AND PARENTS. SEEING THE ABUSING AND HARRASMENT I FINALLY DECIDED TO MAKE THE STOP PAYMENT OF THE CHEQUE GIVEN. BUT DESPITE THE COMPLAINT BEING MADE THE EMPLOYEES FROM OKHLA OFFICE CONTINUE TO ABUSE ME AND MY FAMILY MEMBERS. THEY ARE CONTINUOUSLY GIVING ME MENTAL HARRASMENT. I WANT TO ASK IS THIS THE WAY TO TREAT THE CUSTOMERS..........................................? IS THIS THE ETTIQUITES OF SO MUCH BIG COMPANY? . THANKS RAHUL CHAUDHARY DIRECTOR- DARK HORS INVESTMENT SOLUTION Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 14 Comments | |||
Comments
Airtel — COMPANY MISBEHAVIOUR AND HARRASMENT
I HAVE RECENTLY CHANGED FROM POSTPAID CONNECTION TO PREPAID CONNECTION, AFTER SEVERAL INSTANCES OF NOT RECEIVING BILLS ON TIME.BUT EVEN AFTER CHANGING, I WAS TOLD THAT IT WOULD TAKE 72 HOURS FOR THE PREPAID CONNECTION TO BE ACTIVATED.BUT IN CONTRARY, IT TOOK MORE THAN 4 DAYS.
ALSO, NOW THEY HAVE STOPPED MY OUTGOING WITHOUT ANY PRIOR INTIMATION, AND WHEN I HAD VISITED THE AIRTEL RELATIONSHIP CENTRE(PANVEL), THEY WERE LEAST INTERESTED IN SOLVING THE ISSUE, AND EVEN WENT TO THE EXTENT OF SAYING THAT IF I WANT TO COMPLAINT AGAINST THEM, I CAN GO AHEAD.
I WILL LIKE TO BRING TO THE NOTICE OF THE CONCERNED AUTHORITIES THAT CUSTOMER SERVICE IS VIRTUALLY NON-EXISTENT IN THIS CASE.
IS THERE ANY SOLUTION TO THE ISSUE?
Bharti Airtel — Misbehaviour.
Dear Sir,I am a postpaid customer of Airtel since long time. Today I had a very bad experience with your payment collection person Mr. Himanshu - [protected] came to my house and I was not there at home that time and ladies were there instead of that he has started insisting for payment where as there is no due as on today. I am very much upset because of his behaviour.You can check my payment history you will not find any default. I am always making payment before due date.
Look into the matter and make sure that it should not happen again.
Regards.
Rizwan Hasan Khan.
+[protected]
Dear Sir/Mam,
I Laxmikant Dhage, having a Mob No. [protected], My problem is that from these number i cant do the SMS send to any other number.
this problem is from last FOUR months, and also i do complaint so many time but till date the problem is not solved by ur cstomer care ext.
I Laxmikant Dhage, having a Mob No. [protected], My problem is that from these number i cant do the SMS send to any other number.
this problem is from last FOUR months, and also i do complaint so many time but till date the problem is not solved by ur cstomer care ext.
R/Sir,
I would like to draw your kind attention towards misbehave of Airtel collection rep.to extort the money over my mobile no.[protected] as well as on land line phone at home. On 13th &14th of Nov.,09, my minor son, aged 13 years was ABUSED by repeated calls from airtel regarding bill payment of a already disconnected(closed) landline phone no 4042275 while the bill was settled at the time of disconnection of phone. He has threatened us to disturb the family in future also in the same manner. My minor son was not able to study and could not sleep well since then due to this abusement. How can a collection rep. from airtel call home and abuse the family. I will make sure that I file a complaint against airtel and make them answerable for what they have done.
Name of person who called home and showed dirty character:Sanjay Ph no[protected]
Airtel should stop thinking that "ABUSING CUSTOMER" will enable them to extort the money for a disconnected phone. Airtel should teach their associates "Telephone mannerism"
Please look into the matter and make sure that it should not happen again.
With regards.
I would like to draw your kind attention towards misbehave of Airtel collection rep.to extort the money over my mobile no.[protected] as well as on land line phone at home. On 13th &14th of Nov.,09, my minor son, aged 13 years was ABUSED by repeated calls from airtel regarding bill payment of a already disconnected(closed) landline phone no 4042275 while the bill was settled at the time of disconnection of phone. He has threatened us to disturb the family in future also in the same manner. My minor son was not able to study and could not sleep well since then due to this abusement. How can a collection rep. from airtel call home and abuse the family. I will make sure that I file a complaint against airtel and make them answerable for what they have done.
Name of person who called home and showed dirty character:Sanjay Ph no[protected]
Airtel should stop thinking that "ABUSING CUSTOMER" will enable them to extort the money for a disconnected phone. Airtel should teach their associates "Telephone mannerism"
Please look into the matter and make sure that it should not happen again.
With regards.
postpaid — Mis-behaviour from your collection department
To,The manager
Airtel
Sub:- Mis-behaviour from your collection department.
Respected Sir/Madam,
My self Kartik Raval. My mobile no is. [protected] one of the customer of your company since last six month. I make regular payment of my bills but due to not received my bill on time from last three month, I am unable to make payment on regular basis, but whenever I have received my bills, I have made payment as early as possible. I am also working in other company, so it is required for me to put claim in my company and after that I am able to make payment. For that I require original detail bill of airtel. In last three month I am not able to receive bill on time so, I was not able to pay bill on time.
In this month, I have received bill on 4th of January & I told ur executive of collection department that I will do payment upto 15th of January. Inspite of that yesterday I have received call from ur collection department from Jigar raval, M:-[protected] & he was stating me that, I am Jigar raval from airtel from collection department from Mehsana and without listening me he was using abusive language to me.
Dear sir, Really I am very disappointed for receiving such kind of call. Airtel is very big brand and such a reputed company have such kind of employee. It is my request to you plz look into the matter & take some necessary step and give me response as early as possible. If I will not get good response from ur organization, I will go ahed.
Waiting for your favourable reply.
Thanks & Regards,
Kartik Raval
[protected]
I am having airtel Postpaid card my number is [protected] and this is CUG card and other CUG user did nt pay that bill and my number's bill are fully paid everytime after that airtel collection people call me and my relatives and spoke with them with very bed language after that i made complain in airtel customer care but no resolution from them side so what i have to do now ...
Bharti Airtel — misbehaviour by employees
I had a mobile post paid number from Airtel. There was a delay of just one month as I was transferred from Gujarat to Mumbai I could not pay the bill. However Airtel did not call me or even send me a mail but today they have started calling all my freinds and relatives for some legal action. One Miss Neha Malhotra cell no [protected] is doing this from Airtel and when I enquired with Airtel they did not give the details of the employee. They should have atleast called me once as the amount involved was negligible and had I refused to pay then they could initiated any legal aption. Spoiling anybodys reputation like that is not ethical and illegal. Therefore you are requested to take corrective steps to check such misbehaivours.Regards.
te'st
HI,
I have been getting repeated misbehavior calls from airtel on my mobile [protected]. Inspite of paying all the bills, airtel is calling me from[protected] and asking me to pay the outstanding.
I have paid all the bills sent to me. When I asked her to send me the outstanding she asked me to wait for one more day. And now at 14:40 pm on 21, April, 2011 she asked me 10 times if I have received the bill, if I have checked the email.
It gives me an impression that all the employees of airtel and dumb and stupid because they cannot understand statements in one go.
Please stop all this abuse and do not disturb me.
I have been getting repeated misbehavior calls from airtel on my mobile [protected]. Inspite of paying all the bills, airtel is calling me from[protected] and asking me to pay the outstanding.
I have paid all the bills sent to me. When I asked her to send me the outstanding she asked me to wait for one more day. And now at 14:40 pm on 21, April, 2011 she asked me 10 times if I have received the bill, if I have checked the email.
It gives me an impression that all the employees of airtel and dumb and stupid because they cannot understand statements in one go.
Please stop all this abuse and do not disturb me.
Mis-behaviour from your collection department
To,
The manager
Airtel
Sub:- Mis-behaviour from your collection department.
Respected Sir/Madam,
My self hashim bula. My mobile no is. [protected] i have came in airtel via mnp from reliance &i have 4 connections of airtel & iam one of the good customer of your company since last 3 month. Inspite of that yesterday I have received call from ur collection department from M:-[protected] for panding bill of mobile number [protected] which is not my number i told him please dont call me for due payment of this number because this is not my number & i cant help for same
7& he was stating me that, I am from airtel from collection department and without listening me he was using abusive language to me.
Dear sir, Really I am very disappointed for receiving such kind of call. Airtel is very big brand and such a reputed company have such kind of employee. It is my request to you plz look into the matter & take some necessary step and give me response as early as possible. If I will not get good response from ur organization, I will go ahed.
Waiting for your favourable reply.
Thanks & Regards,
hashim bula
[protected]
To,
The manager
Airtel
Sub:- Mis-behaviour from your collection department.
Respected Sir/Madam,
My self hashim bula. My mobile no is. [protected] i have came in airtel via mnp from reliance &i have 4 connections of airtel & iam one of the good customer of your company since last 3 month. Inspite of that yesterday I have received call from ur collection department from M:-[protected] for panding bill of mobile number [protected] which is not my number i told him please dont call me for due payment of this number because this is not my number & i cant help for same
7& he was stating me that, I am from airtel from collection department and without listening me he was using abusive language to me.
Dear sir, Really I am very disappointed for receiving such kind of call. Airtel is very big brand and such a reputed company have such kind of employee. It is my request to you plz look into the matter & take some necessary step and give me response as early as possible. If I will not get good response from ur organization, I will go ahed.
Waiting for your favourable reply.
Thanks & Regards,
hashim bula
[protected]
hello sir
i m ritesh khullar aitel prepaid consumer . i want to complaint against ur enployee mr sanjay kumar ,he is work in airtel money department ,today i call him for sum airtel money relates enquiries but he talk very rudely , i want to pay ur attention to this enployee coz i m using airtel for many years .this is first time any o[censored]r customer care employee so pay attention toward it and warn mr sanjay nd give him penalty ........................he dont know to talk wid customers////
i m ritesh khullar aitel prepaid consumer . i want to complaint against ur enployee mr sanjay kumar ,he is work in airtel money department ,today i call him for sum airtel money relates enquiries but he talk very rudely , i want to pay ur attention to this enployee coz i m using airtel for many years .this is first time any o[censored]r customer care employee so pay attention toward it and warn mr sanjay nd give him penalty ........................he dont know to talk wid customers////
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Dear Sir,
I am a corporate postpaid connection user of Airtel, my mobile number is [protected] this number belongs to the CUG of Ricoh India limited Kolkata branch, I have paid my last mobile bill on 13th May 2008 at the ICICI ATM drop box located at Shakuntala Park like every other month. The due date was 24th May 2008 & the cheque number was577609 dated 13th May 2008 on ICICI Ballygunj Branch for Rs 629.20. Till date the cheque has not been produced at the bank for clearance and today I have received a fresh bill of Rs.1274.25, as per the connection status credit limit allocated is Rs.2300.
Suddenly today afternoon I found out that my outgoing has been stopped and on calling up 121 one robotic type of a guy told me that I am taking your complaint and we will get back to you by Friday, it was as if I was talking to a IVRS system. Please tell me where is my fault? I am not at all depressed by all this, it is airtel who is loosing revenue if I am not using your facility, in Today’s world nobody gets stuck if stupid and senseless people like you all behave so rudely even with corporate customers. As you can see clearly a copy of this mail is being sent to corporate HR department of Ricoh and to our regional heads also, this will only help you to gain bad reputation and help other service providers to gain ground by your childish acts. I had a talk with Mr. Nabendu Roy of Airtel Kolkata ([protected]) today afternoon who deals with our account and always assures us by saying that he is the single window messiah for us but when he came to know about my problem he told me that he is riding a bike and he will get back to me shortly but he hasn’t found time or cared to get back to me yet. It is almost 9o’ clock at night.
I would request you to trace out the cheque and try to be a bit less rude to customers who give you revenue month after month.
Thanks & Regards,
Proteek Basu.
Senior Engineer
Ricoh India Limited