[Resolved] Airtel Mobile Service Provider — Activation of Sim card | |||
Hello Sir, I have taken Airtel prepaid sim card 7th Jan, 2013 . I have submitted all my proofs i.e., my Passport copy as proof, Passport size Photo but still it was not activated. When i enquire with retailer, he says that he had submitted all my proofs to Airtel and the activation is pending from Airtel side. As i have to attend the interviews i am facing lot of problems without having sim card activation(could not get interview calls to attend interviews). I dont know why my sim card was not activated might be negligance of Airtel since it is having lot of customers now or i dont know what. I was very much disappointed by Airtel service. If i have known this earlier i would have taken some other simcard instead of airtel. If anybody there in Airtel services who can understand my problem and help me in solving my problem can respond me back please. My prepaid Number: [protected](Not still activated) City: Chennai State: Tamil Nadu Airtel sim card Retailer number: [protected] Regards, Sarath Was this information helpful? | |||
Oct 25, 2016 Complaint marked as Resolved Verified Support Jan 19, 2013 Airtel Customer Care's response Namaste Sarath, This is to inform you that your concern listed on 18 Jan. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 22, 2013 Airtel Customer Care's response Namaste Sarath, We would like to inform you that your concern listed 18 Jan. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 3 Comments | |||
Comments
bharti cellular ltd. — Airtel cash sim card not available at shop
Dear Mr Sunil Mittal,Why do not plan to close your company, because I lost my mobile then I went to Airtel Shoroom at Community Centre, New Friends Colony, New Delhi for getting dublicate sim card, I shoked to listen that gird sharja told me that we donot have the duplicate sim cards from last 20 days. then I called a numer[protected] a gird anidata told me to send sim at my home address and she also assured that I must call you within 30mnts but didnt call me yet. and sim are also not available in south delhi shorooms.. my suggetion is not to give wrong promise. pl do the needful action and call me on [protected].
Pawan Kumar, r/o 32/3 Sarai Jullena, P.O. New Friends Colony, New Delhi
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Airtel Mobile — Sim card activation
Hi,This is Nilesh Engineer. I must say that you have done your website very well. Also Airtel takes a lot of care in its advertising and boasts about great customer care. There are 24 helplines and of course you can always send emails regarding complaints.
I think if you would have spent some more money on training people how to respect deadlines rather than spending money on advertising and websites, you would have had more customers. NONE of your customer care staff knows how to tackle problems forget solving them.There is no follow up whatsoever and everytime a person calls in he has to verify himself. I dont know if you do the same when a person doesnt pay the bill. His number gets deactivated immediately and he starts receiving calls ASAP.
Well about the problem -
4th Aug 2008 (7:00pm) - I got a new Airtel post paid connection from your residency road outlet. I was told it will get activated the next day.
5th Aug 2008 (11:00am) - A man came to my residence for verification. He told me the connection will be active by evening.
6th Aug 2008 (1:00pm) - Since the connection was not activated till next morning I called up (your so called)customer care. I was told that there was a mismatch in the RECEIPT number.The number and SIM will be activated by evening. - Call duration - 15mins approx.
7th Aug 2008 (6:15pm) - Number and SIM donot get activated, so I call up customer care again. This time I speak to a floor manager. I was told there is a mismatch in the SIM CARD NUMBER. The number and SIM will be activated by 10:15pm. - Call duration - 35mins approx.
7th Aug 2008 (10:30pm) - Number and SIM donot get activated, so I call up customer care again. This time I speak to another floor manager - Rajesh. He tells me its in process and will get activated any minute. I ask for a deadline he says he cant give me one. But ensures that it will get activated.- Call duration - 20mins approx.
8th Aug 2008 (10:00am) - Number and SIM donot get activated, so I call up customer care again.This time I speak to another floor manager - Shashi. She tells me it will get activated within 1 hour.???.- Call duration - 15mins approx.
8th Aug 2008 (4:15pm) - Finally I decide to visit the same Airtel outlet from where I got the card. That guy cooly tells me that if I would have come there he would have gt it done in 1 hour's time. Amazing.
8th Aug 2008 (10:15pm) - But unfortunately the job is still not done. So as usual I call customer care again.This time new floor manager - Venkatesh Ramanna. I guess this guy deserves an award cause he is your best employee, cause he didnt divulge with any names of his superiors. And he was the one to tell me that I need to change my SIM card. When I told him that I dont need this connection any more and I want to cancel it - he coolly gave me the number of the concerned department. He doesnt want more customers!!! Too many calls to be handled.
While I am typing this email the connection is still inactive and sick and tired of calling customer care and visiting your galleries. So if you wish to retain me as a customer please do something about this situation, cause nobody is giving me an honest answer.
Thanks
Nilesh Engineer
P.S. I am a Reliance customer wanting to switch to Airtel. But on second thoughts...
Well I must tell you though that your BROADBAND customer service is much much better that the rest.