[Resolved] Airtel - Mumbai — Wrongful Fraudulent/Unauthorised Deduction of balance from Main account - Mobile No : +[protected] | |||
Dear Sirs, Reference to the above subject matter, Background and compliant details Complainants Name : Prashant D. Dhake Complainants No: +[protected] Service Complaint Number as registered with Nodal Officer :[protected] Referred Nodal Executive : Ms Jyoti Referred Nodal Executives Number : +[protected] Referred Nodal Main Officers Number : +[protected] Details and Background of Complaint: 1. My Airtel main account had a balance of approximately 1500/- rs on an around 16th June 2013. 2. Subsequently I have also received an sms alert for GPRS auto renewal within 3 working days on 16th of June 2013 . Please find attached the screen shot as proof . 3. However, the firm has been wrongful deducting my main account balance since then, without alerting me. The same I believe is due to GPRS usage which should be deducted from my GPRS account. 4. I visited the Airtel Main Branch in Vashi on 8th July 2013 and was directed to register my complaint on 999. which having done so, i have still not received my complaint number . After numerous follow ups for more than an hour i finally received a reference number . 5. The Branch Manager finally understood my case and mental harassment/trauma caused by your staff and customer service executives .( e.g : disconnecting calls, not transferring the calls to senior , not registering the issue etc.) and gave the nodal officers number. 6. Attempting to get in touch with the nodal officer on 9th July 2013 was itself another task. Finally having managed the same - i have received the Service Complaint No:[protected] . I have Registered a complaint with you since i believe many such cases exists wherein the consumer has been wronged and mentally harassed . I request for the following to be resolved immediately 1. Full refund of approx Rs 1500/- of wrongfully deducted balance + 200% of that value as compensation. 2. Full refund of total cost expended on contacting your customer care executives + 300% of that value as compensation The same for the inconvenience, trauma and harassment caused by the firm to a loyal customer of over 7years. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 38 Comments | |||
Comments
AirTel — Account Deduction
I found AIRTEL service of inferior quality. It is my experience that the company deducts account balance from its customers without any reason and really the company has deducted amount from my account about 3-5 times now when I am trying to contact to a customer care executive I am unable to contact them. The mobile number from which the company has deducted balance is - [protected]Airtel is the worst service provider and the worst company. Also I used connection of AIRCEL, TATA INDICOM but never found any problem.
Airtel is the inferior type of company it is running its business from the deduction of balance from its customers.
Airtel — Unauthorised deduction of amount from account
Airtel automatically actives a service and then makes charges for it.I asked questions to customer care, but he explains that he has recieved activation conformation from my number.And it happens number of times.Though I unsubcribes from there service, but they refuse to refund the money.AIRTEL TELECOM — Mental Harassment by Airtel Employee
Dear Sir/Mam,It has to bring in your Notice that Recovery agent from your company (Mr.Gurjinder Singh) from Chandigarh (Punjab Circle) is menatlly harrasing my sister and her friends which are Medical Students for the payment due against my Brother Airtel number which was taken in Hyderbada, AP for official use as corporate connection.
As spoke with your agent and done commitment for doing the payment, he still continueous the harrasment.
May I request for your URGENT attention for the torture given by your Employee and strict action against him.
We are ready to provide necessary information required for investigation.
Regards,
Anand
AirTel — unauthorised deduction of balance
i am having airtel number [protected] post paid connection. i recharged my mobile by Rs.50 through internet banking and got a talk time of Rs.43 and my earlier balance was Rs3.68 . after recharging i made a call to my friend for 43 sec at 4.21pm.i am having 1paise/sec plan. at 5.50pm when i checked my balance which was automatically displaying on my mobile screeni was astonished to see that it is only Rs.1.18. I called up the customer care at 5.55pm and enquired about that where my balance has gone. they told me that the balance has been deducted towards my Hello Tune monthly rental (Rs.30) and for copying the current hello tune song(Rs.15) from my friend mobile whom i had made the call. i asked them that who has activated this service on my mobile as i have never subscribed for this nor I have ever copied the song from my friend mobile. they said that their system shows that i have activated the service.I want my balance back as i have never applied for hello tune service nor copied any song. the song which is being taled about (ganesh aarti) is even not activated on my frieds mobile then how come i have copied the song. this is cheating on the part of the company and erasing their brand image. this is not at all expectedof the company like airtel and i will get my money refunded at any cost as i am not at fault.
i would like to go to any form and level to get this money of mine back and till the time i donot get my money refunded i will not make any call nor get my number recharged as a protest to this act of company.
AirTel — Unauthorised balance deduction
I received a call from airtel on my no [protected] asking for me to suscribe to a premier service called health tips. It prompted for me to prees some number. I dont want such service activiated and hence kept phone down with speaker phone on without attending the call. the call repeated and got disconnected but at the end the premium service was activated without my conformation and amount was deducted from my account. I immediately deactivated the service and raised a complaint with airtel. Complaint no is [protected].So far my request has not been attended and no response from airtel at all.
AirTel — WRONGFUL DEDUCTION FROM BALANCE
Respected sir,I am a airtel customer of in last five years.am facing a trouble shooting problem in last 3months.most of time i was complained to your concerned department.no one can solve my problem.most of time i was complained your senior department (198) and
([protected]) tis no some officers are response @ try to solve the problem of me. me complaint appletteam and noidal officer also.they just try to solve action only..even thouhgh still now also me facing that problem. i defamation of the airtel network.because me lost huge amount.am really disappoint.so plz solve the problem.am waiting for your response. i hope u will take action immediately.
NAME:BALAMURUGAN.K
PHONE NO: [protected]
ID:[protected]@gmail.com
still now me facing the problem.they not help me.day 2 day my amount was deduced.am relly disappoint.i hope your self only sir.take immediate action.supoose i called ask the qus of concern department then they are refund.so plz solve my problem .i beg u
Airtel Mobile — Non-updating of Account
My Mobile No.[protected]By its Transaction ID[protected], Air Tel acknowledged the recharge of my account. I find, however, that the balance in my account doesn’t quite reflect it. A day has passed since that recharge, let me add. What ever has happened to that payment? The transaction ID would confirm the payment. Why is it not reflected in the account? I thought a technically-savvy, customer-friendly company ought to update the account –just as promptly -- as it receives a payment into the account.
Dharmarajan
5Dec 2011
Airtel Mobile — deduction main balance from any use service
dear sir, 24 decmber 2011. Morning at 9am. My Airtel number [protected] in deducted 99rs and 5rs. Charge without any start use service.And any time customer helpline number disconnect my call without full information.
So please take action and return my balance
sir, not connect any time 121 or customer helpline.
And my complain is solved at 28 dec. But 29 dec night 10pm in my number [protected] in once again debited 99rs and 65rs. So please check sir.
And my complain is solved at 28 dec. But 29 dec night 10pm in my number [protected] in once again debited 99rs and 65rs. So please check sir.
AirTel — Unauthorised deduction from balance
Dear sir,Yesterday on 5th of May 2012, I was surprised to see that my prepaid mobile's balance was remained only Rs.43 or so while in morning it was near Rs.343.
It was direct cheating with me by the Airtel. I contacted Airtel customer care and told them that I have activated SMS pack, activated GPRS pack and only two local calls were made by me on that morning. So they should tell me why they have deducted near about 300 rupees during 2-3 hours time. There was no satisfactory answer from them. They told me that they have registered my complaint but till now I am waiting for their reply.
Certainly it is a clear cheating by the company. Because of big amount of money I could know it otherwise possibilities are there that they might cheat us with leser amount and we could not know it.
please direct me what should I do to get the justice, since it is a matter of money along with matter of breaking the faith.
Looking forward for a positive responce
Regards,
Brahm P Sharma
Mob: [protected]
Email id: [protected]@gmail.com
Namaste Prashant,
This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Prashant,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel Mobile Service — unauthorised deduction from my account
I am using Airtel Mobile Service to my phone Sony Ericson set bearing No.[protected]. Often I find my balance is getting reduced without myself making any call or sending any SMS message. I do no know how it happens. Please kindly find out the fault and see that my balance gets reduced only when I make call from my Mobile phone to any number. I hope you will immediately set right the mistake without causing me any further loss of money and without driving me to take any legal action agaisnt the Airtel Company.