[Resolved]  Airtel Netsetter Device — No response from IDEA customer service center or IDEA shop in AIROLI after many times complainte.

Sir,
My IDEA net setter no.[protected].I had given a complaint for device for not working properly to AIROLI IDEA shop. They have taken my device on basis of repairing on 5/10/09.I went to shop to get my device but everytime they say me that device they have not received from company.Since last two months many times I go to shop & I get same reply, also when I contact to customer care center they tell me to contact shop only not to care center.My device is with shop & IDEA have sent me two months bill for which I have not used service.I want to disconnect service immediately because Reliance net setter I am using has not given me such trouble.Idea shop in AIROLI ask me to pay full bill before disconnecting service.They at this moment suggest me why I had not given request for 'service stand' at initial.My question is...............
1) If shop people know the option for disconnecting service,why they did not tell me that time?
2) If customer care center & idea shop are not able to solve the problem, why they were asking me to contact each other without providing me other access to complaint,like higher authority number.etc.
3) After giving comlpaints many times,why they have not taken seriously?
4) WHAT A SUCH POOR SERVICE IS PROVIDED BY IDEA GIVING ASSURENCE FOR BEST SERVICE ON T.V.CHANNELS & MEDIA.
5) DOES Mr.ADITYA BIRLA KNOWS ABOUT SUCH 'AFTER SALES SERVICE' TO CUSTOMER?

Mr.SANJAY SHRIVARDHANKAR
AIRCRAFT ENGINNER, AIR INDIA.
contact no. [protected]