[Resolved]  Airtel Number — Not closing my account

Please see the mail below. I am still receiving the bills and they ask me to pay the amount when I had already asked them to close my account. I want an action against them as they have troubles me very much for quite long. Please suggest what should i do.

----- Original Message -----
Subject: Re: [protected]: COMPLIANT: CLOSE ACCOUNT: CONSURE FORUM: ID:[protected] [|BAL|[protected]|[protected]|]
Date: Tue, 13 Oct 2009 3:30:38
From: [protected]@airtelindia.com <[protected]@airtelindia.com>
To: <[protected]@yahoo.co.in>

Dear Mr. Jain,
Thank you for contacting Airtel.
We understand from your previous interactions, you have expressed concern over regarding delay in cancellation of your Airtel mobile number [protected].
We realize that this situation must have greatly inconvenienced you. .
Your concern regarding the same has already been registered the request reference number for the same is 28800526.
We will revert to you by 23/10/09.
You can also dial *121# to know the billed and unbilled amount.
Further, we also like to inform you that the forthcoming bill will reflect the payment and billed, if any in your account.
The maximum turn around time for payment updation through Online is 72 working hours. Please be informed that we have updated your payment details and the amount will be posted on to your account once the same is cleared from your bank.
Also, you can dial *121# (toll free) to get the details of your last three payments made for your Airtel Mobile.
For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.
Warm Regards, Jayalakshmi Rengaiah Customer Care Executive Bharti Airtel Limited Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.[protected]Original Message[protected] From: [protected]@yahoo.co.in To: [protected]@airtelindia.com Cc: Sent: 12/10/2009 22:22:11 Subject: Re: [protected]: COMPLIANT: CLOSE ACCOUNT: CONSURE FORUM: ID:[protected] [|BAL|[protected]|[protected]|] META charset= iso-8859-1 BR
I have made the payment today. Now if I will receive the bills from next time and you did not close my account then we will have to take legal action against your company. I am keeping this mail as my mail of reference. The ICICI transaction reference is [protected] on oct 12 2009.

[protected]@airtelindia.com wrote:
Dear Mr. Jain
Thank you for contacting Airtel.
You have expressed concern over the receipt of bill after disconnection of your Airtel mobile number [protected].
We
understand your concern and will work towards resolving the same.
We regret to inform you that we are not in receipt of your request for
disconnection of number as per our records Please revert to us with the complete details where the request for disconnection of number has been given from your end.
However we would like to inform you that your request for the same has been registered the request reference number for the same is 28800526.
We will revert to you by 23 10 09.
There is a billed amount of Rs.49.12 - in your account. We request you to make the payment at the nearest Airtel Relationship centre to initiate further action.
Further we also like to inform you that the forthcoming bill will reflect the payment and billed if any in your account.
For further assistance mail us at [protected]@airtelindia.com We value your association with Airtel.
Warm Regards Nithya Thirunavukkarasu Customer Care Executive Bharti
Airtel
Limited Simplify Life with Airtel Selfcare. Just dial 121# and
get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected] From: [protected]@yahoo.co.in To:
[protected]@airtelindia.com Cc: Sent:[protected]:45:17 Subject: [protected]:
Compliant: CLOSE ACCOUNT: CONSURE FORUM: Id:[protected] Airtel

I have sent applications regarding the closure of my previous account which I have stopped usiing long time back.
I am still receiving the bills which I would not pay as I have already asked you to close my account.

If I will still receive your mails and Bills I will have to go and file a report to Consumer Forum. I would be taking a legal advice on this.

Please close my account right Now. I am keeping this mail as another mail for closure.

Contact me to confirm that you have close this account.

My Number is [protected].


-Adhar


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