Airtel — ONLINE RECHARGE FAILURE AND REFUND

Address:

Visakhapatnam, Andhra Pradesh

Sir, I have been trying to get refund of Rs. 330/- of online recharge failure of my prepaid mobile number [protected] for last one month. But without any result. In fact, i have spend Rs. 500/- to get the refund back on account of visiting Airtel customer care service in Visakhapatnam.

1) My efforts to launch a complaint through airtel site has also not helped.

From: No Reply Email-Airtel Presence <airtel.[protected]@in.airtel.com>
Subject: Feedback From: Airtel
To: [protected]@yahoo.com
Date: Saturday, March 9, 2013, 9:45 AM
Dear Airtel Customer,

Thank you for writing to us. We acknowledge receipt of your request, your reference no. is PR[protected] .Our team will get back to you in two working days.We thank you for your patience.

Regards,
airtel presence,
airtel customer service team,
bharti airtel ltd


2) I personally visited Airtel office on 23 Feb 13 (Service request number CR0250). The undermentioned mail to service centre rep Mr. Sunil Mohanty is appended below:-

From: ajay mandal <[protected]@yahoo.com>
Subject: online recharge failure
To: [protected]@teamhgs.com
Cc: [protected]@TEAMHGS.COM, "ajay mandal" <[protected]@yahoo.com>
Date: Sunday, February 24, 2013, 8:40 AM

Hi sunil mohanty, My wife's mobile no. is [protected]. Her name is "Soumi Ray mandal". I had carried out a online recharge on 11 Feb 13 for an amount of Rs. 330/- on her mobile number [protected] using my HDFC debit card. I received a Txn ID "676173" stating that recharge initiated. On the same day i.e. 11 Feb 13, Rs. 330/- was deducted from my HDFC account by Bharti Airtel. However, till date neither my mobile is recharged nor the amount of Rs. 330/- has been refunded back into my HDFC account. I am enclosing my HDFC account statement regarding the same. Please either recharge the same into my mobile or return the money. Thanks. Ajay mandal

3) I am forwarding my latest HDFC bank statement as attachment as proof of deduction of Rs. 330/- by Bharti airtel on 11 Feb 13 which has not been refunded till date.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄

HDFC BANK Ltd. Page No .: 1 Statement of accounts


Account Branch : FORT - NANIK MOTWANI MARG
Address : MANEKJI WADIA BLDG, GROUND FLOOR,NANIK MOTWANI MARG,FORT

MR. AJAY MANDAL
HQENC/C SOD City : MUMBAI 400001
INS CIRCARS State : MAHARASHTRA
NAVAL BASE Phone no. :[protected]
VISHAKAPATNAM-530014 Email : [protected]@yahoo.com
ANDHRA PRADESH INDIA OD Limit : 0.00 Currency : INR
Cust ID : 248095
JOINT HOLDERS : SOUMI RAY MANDAL Account No : [protected] OTHER
A/C Open Date : 28/02/2005, Nomination Facility : Not Registered Account Status : Regular
Statement From : 11/02/2013 To: 08/03/2013 Branch Code : 60 Product Code : 115

-------- [protected][protected] [protected] -------- [protected] [protected] [protected]
Date Narration Chq./Ref.No. Value Dt Withdrawal Amt. Deposit Amt. Closing Balance
-------- [protected][protected] [protected] -------- [protected] [protected] [protected]

11/02/13 POS [protected] BHARTI AIRTEL LI 4332105 12/02/13 330.00 26,540.08
17/02/13 FD Booked Through Net-[protected] 18/02/13 15,000.00 11,540.08
18/02/13 NEFT CR-SBINH[protected]-BLO V PMT BY CH 001610 18/02/13 15,000.00 26,540.08
18/02/13 FD Booked Through Net-[protected] 18/02/13 15,000.00 11,540.08
20/02/13 006003500600530413652620130212 0404807 20/02/13 1,500.00 10,040.08
27/02/13 ATW-[protected] -VIZAG OFFSITE 0002853 27/02/13 1,400.00 8,640.08
02/03/13 CHQ DEP-MICR CLG-VISAKHAPATNAM - [protected]/03/13 17,000.00 25,640.08
05/03/13 FD Booked Through Net-[protected] 05/03/13 15,000.00 10,640.08
08/03/13 NEFT DR-0060F[protected]-CTK SOFT 000169 08/03/13 1,500.00 9,140.08


******** **************************************** **************** ******** ****************** ****************** ******************
********************************************************************************...⇄

STATEMENT SUMMARY :-
Opening Balance Debits Credits Closing Bal
26,870.08 49,730.00 32,000.00 9,140.08

Dr Count Cr Count
7 2

HDFC Bank Service Tax Registration NO. : M-IV/ST/ BANK & OTHER SERVICES / 20 / 2001
Registered Office Address: HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013
--- End Of Statement ---

XXXXXXXXXXXXXXXXXXXXXXXXXXXXX[protected]----XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄

Thank you, Soumi Ray Mandal ([protected], [protected])