[Resolved]  Airtel — Poor Customer Service

I had offered mobile for discount on GSM and other charges and told that every month bill of not more thanRs.4oo/ will be coming. I had paid six month advance as demanded and first month bill came for Rs. 1200/ or so. But one call was made by Airtel personnel for activate purpose and another call was attempt for down loading music. The down loading though informed free down load and surfing facility and down load music was charged for Rs. 100/-

On seeing their cheating activities I have not at all used the mobile no. offered [protected] , and contacted the local personnel Mr. Mani by whom connection was made. that gentlemen not attend my call. Again visited to the local branch Bhilai and they diverted that BM may come next week. So again visited and raised complaint. BM told I have paid the raised bill, then only your number teared off. I have paid some amount of Rs. 500/ and surrenderd the sim which he break out. I request him that now onwards none of your company may call for payment or raised any bill.

It is matter of regret that often I get calls for bill tto be paid and also sending bills on my address for Rs.606.18 vide their bill no.[protected] Bill Date 21/12/07.

Please get me free from these Airtel activities.

Hi

I want to bring it to your notice that i went to Airtel outlet in Vikas Puri to pay the bill on 24th Dec 2007 but the Credit card machines were not working so thay asked me to come tomorrow or late in the night.
I went to the same outlet at 1530 hrs on 25th Dec 2007 but then found out that the front shutter is closed and the back shutter was half opened. I asked the lady sitting there that i want to pay the bill as 25th Dec 2007 is the last date She said that they will accept the bill on 26th Dec 2007 without late fees.When i went to pay the bill on 26th Dec the people accepting the bill payment said that i have to pay the Late fees. Then i tried telling them that yesterday i came to pay the bill but instead of listening to me the guy ot there stared yelling saying that i have recieved the bill 8 days back so iwould have made the payment earlier and nothing can be done and used the statement that you are the customers so you thing you can say anything and there was the heated argument between him and me. Again on 26th Dec the credit card machines are not working only in that outlet which is the problem of the customer.Because of which i have decided to dis continue the services. Kindly look into the matter and do the needful so that it does not affect other customer as the broadband service of Airtel is excellent but at the same time the customer service does matter as well.

I had requested for a change of pre-paid to post paid card in the vikaspuri center of Airtel. They charged me 250 rs and said new sim wud be activated in 4 hrs...other executive said 72 hrs...it is now 5 days but my card hasn't yet been converted. a classic example of poor service

Hi,

I am a new postpaid customer and without my knowledge "Hello tumes " are activated in my account and an excess charge of rs 30 is charged for me . Also when I called CCARE to report the problem 3 times and ask to unscrubie this value added service, I got very poor response from airtel..

This is very bad..

Sivasankar

Airtel — Poor Customer Support & attitude

This is regarding the attitude of customer asst executives at Airtel.

Today, when I tried to talk to one of their executives regarding this problem, I was put on hold for 18 minutes, as I was being directed to a Floor Manager.

When I mentioned my displeasure of being kept on hold, the manager, Mr. Sameer replied rudely that he was not sitting quietly and that he was on another call.

As it is, it is annoying and pretty shameful on part of Airtel that my complaint has not been solved satisfactorily till date, and above that, I had to listen to crap from one of their managers.

Also, I have subscribed to Mobile Office, the speed of which, I am not happy. I called support centre on 12118 and was directed to log on to www.abeltronica.com and check the speed. This is ridiculous. I hope somebody is alive at Airtel, who are interested in solving customers' problem instead of harassing us like this and making us listen to nonsense from insensitive people like Mr. Sameer.

my mobile no. [protected]
my sim no.[protected]
my sim is block
please correct the my problems

Regards
parmod deo

Airtel
You have given immense power to your half trained call centre customer service staff. They think that they can actually teach the customer and punish them if we customer dont fit in there style.
One of my relative who had a complain of there phone balance was calling your customer service staff through my phone number since his number had been blocked far calling customer service by your staff.
Your customer service staff was (I think) irritated by my relative for complaining about the Rs15 deduction per week without any type of service activation.
Instead of resolving his problem your staff simply sent the hellotune activation message and than instantly deactivation message without any request or requirement. Whole process reduced my balance by Rs.60 and I think this was simply done to teach my relative not to complain too much.
I dont know if this type of attitude is appropriate or necessary to deal with customer.
I have complain about that staff so kindly identify that staff and train him to deal with the customer and what ever the provocation dont try to indulge in such cheap tricks which is totally unwarranted.
Kindly refund my money (Rs. 60)as soon as possible.
I have also complain about your policy to give so much of power to junior staff so can directly harass the customer. At least prior to any type of service activation request customer should be fully cunsulted if not written permission can be demanded.
Thanking you
Raushan

Sir,
I booked AIRTEL telephone and broadband in velachery last month (Mar 2009)..They collected money for wireless router but till now i have not recieved the same. my phone number is 45493161...internet also frequently going down...The engineers and sales person promised to recitify but they never turned so far..

i have been shifted to phagwara, i have been using airtel prepaid no. and wanted to convert it to post paid,
the executive at venus telecom is not aware about the procedure, they called me twice inspite of giving all the documents, now finally my call started and after 2 days its been disconnected when i contacted them,
they don hav any record or reason again they are calling,
airtel should be aware of the fact this is not stone age, we cannot meet in person for all the possible trouble caused by there stupid customercare executive, more over ludhiana office is not aware where all airtel offices are for phagwara centre. ITS VERY SAD FOR SUCH COMPANY THEY SHOULD HIRE INTELLIGENT PEOPLE WHO ARE POLISHED RATHER THAN HARRASING THE CUSTOMER

Airtel — poor customer service

dear sir/mam
i tejinder pal singh gill user of your mobile services number [protected] faced the most disrespectful and rude customer service at your vodafone store lawrance road amritsar . i went to ur store around 11:00 am to pay my bill, but the cash counter excutive instructed me to deposit my bill in the machine when he was busy eating chips early morning . as i was in rush i requested him to take my bill, he said the system or server is down.
After depositing my bill i requested one o[censored]r vodafone executive to activate my outgoing, executive GURPREET spoke to in very disrespectful manner ( she said dont u see m busy ) i said sorry . there were only two executive available in the store and both were talking on the phones . for a moment i thought am in governmental office not in MNC. when i asked where are the other executives, executive GURPREET said thts none of your business. i was really shocked with this kind of behavior
earlier i thought vodafone had maintained the international standard but i am sorry to mention customer satisfaction dont exactly exit in ur stores . EXECUTIVE GURPREET HAS NO RESPECT FOR ITS CUSTOMER AND SHE PASSES DEAD AIR WHEN ASKED ANY THING.
when vodafone STORE has 5 customer care executive why only two are aviable and why the cash counter always insist customer to pay bills in machine when vodafone MOBILE SERVICE PROVIDER have rural customers as well, who really dont know how to operate the machine .
why the VODAFONE EXECUTIVE BEHAVES AS IF THEY ARE DOING CHARITY. WHY THEY THINK CUSTOMER TO THEM IS A BIG TENSION. if the VODAFONE REALLY DON'T KNOW WHAT CUSTOMER SERVICE kindly experience CUSTOMER SERVICE IN INTERNATIONAL CALL CENTERS IN CONVERGYS OR IBM BASED IN GURGOAN...

KINDLY BE POLITE TO YOUR CUSTOMERS AND TAKE STRICT ACTION AGAINST SUCH RUDE and nonprofessional

TP GILL

I have been having a very bad experience with Airtel Customer service. I called the CS to Resolve my query the Customer service Representative could not resolve it so i told him to put me on to his Supervisor that guy put me on hold for almost 10 minutes and just disconnected the call without even informing me and later when i tried calling the customer service again i was not allowed to call them.. this is not the first time this always happens. if they cannot resolve an issue of a customer then y do they even need a customer service representatives working round the clock???? My number is [protected]... some thing needs to be done about this

Hi i completely agree with u mark...it happens to me very often...i stopped calling airtel ...but i had to call them regardin my bill today and the first gal whom i spoke to, answered and promised me some info ...but i called back to check the same, the next CS told me that he doesnt any have any info regardin the promise made by the previous tech. i was very upset and asked him to check again but he disconnected my call. so, i called back and spoke to a diferent cs, asked him to transfer me to cancellation dept. the guy from the cancellation dept his name is ram or jeya kumar, he disconnected my call. Not only that, he placed at request to migrate my connection from post paid to prepaid...i' wasnt aware of that. Since my call was disconnected for the second time, i called back immediately spoke to a nice tech and asked him transfer my call to his supervisor. He took 7 mins and transferred me to a dif tech who took another 12 mins to transfer to a supervisor. She has promised me somehing which i requested...Lemme see, howz it gonna work... but, i guess this will be my last month with Airtel...

Hi i completely agree with u mark...it happens to me very often...i stopped calling airtel ...but i had to call them regardin my bill today and the first gal whom i spoke to, answered and promised me some info ...but i called back to check the same, the next CS told me that he doesnt any have any info regardin the promise made by the previous tech. i was very upset and asked him to check again but he disconnected my call. so, i called back and spoke to a diferent cs, asked him to transfer me to cancellation dept. the guy from the cancellation dept his name is ram or jeya kumar, he disconnected my call. Not only that, he placed at request to migrate my connection from post paid to prepaid...i' wasnt aware of that. Since my call was disconnected for the second time, i called back immediately spoke to a nice tech and asked him transfer my call to his supervisor. He took 7 mins and transferred me to a dif tech who took another 12 mins to transfer to a supervisor. She has promised me somehing which i requested...Lemme see, howz it gonna work... but, i guess this will be my last month with Airtel...

An Open letter to MR Ajay Arya.

Aashish Lohia
Block-N 580
New ALipore
Kolkata 53





Dear Mr Arya,

Greetings from my side.

This airtel no is under my proud possession since the year 2002. It was a post paid number till 2007 ,when sometime in september i got it converted into prepaid as i was leaving for new zealand to pursue my higher studies. Finally i got it converted to post paid again some month and a half back.

Inspite of the fact that i am now again a post paid consumer i keep on getting offers meant for pre-paid customers through sms.To odd to my woes i cant contact the customer care from my no. Everytime i try to contact them after the first 10 secs or so the line gets disconnected. Inspite of sending my office staff to new alipore relationship office, nothing has been done in this regard.


On 6th of this month i received a call from your billing officer in delhi and was requested to clear my dues before the due date to avoid barring of outgoing calls. On being questioned, he informed me that since i have already exhausted the credit limit of 1500 (which is too less anyways) i have to clear the dues of 2035 out of which Rs 1667.64 was billed amount and the remaining unbilled amount. I told him that i will be clearing only the billed amount as of now on the 7th through a current dated cheque to be deposited at the airtel relationship officr at new alipore. He requested me to kindly get the payment details updated for the record and made it clear that the outgoing services wont be barred. The following day ie on the 7th when i send my office staff to do the needful he was told by the relation officer just to drop the cheque in the drop box. When he requested him to kindly update the system with the details , he refused to budge. He was too aarogant and indifferent and told him that he wont do the same as it is not required. Furthermore the sytem will be updated automatically and the outgoing services wont be barred. Seeing his arrogane and reluctance, my office staff had no other option but to come back. The very same day in d evening the outgoing services were barred.

My misery didnt end there. I send a mail to your nodal officer on the 9th but even he didnt reply. Then on the 10th ie today i called up airtel customer care from my dad's no ie[protected]. I explained the customer care representative the entire situation. Instead of re-activating my outgoing services he was like we will get back to you in about 4 hrs time after having a word with our relationship office and then we will let you know when the outgoing services will be activated. He even added that it may take even a week or two for the services to be activated.

This is completely shocking for me. I have faced this kind of problem previously also but the kind of support i got from airtel was awesome. On just informing the customer care executive with cheque details the outgoing services used to get re-instated within 2 hrs. Probably this is what you get after 7 yrs of loyaltly in a time when people change thier no on the fly.

This is not the right way to treat a customer. Whats the point of showing that airtel cares for its customers when actually the officers function according to thier own will. All my efforts have gone in wain and i have just wasted my time. Just by advertising your company as a "people's company" doesnt make it one. I am appaled at the customer service and probably this is worse than state run BSNL. A company such as airtel which is probaly the largest and one of the respected companies in service industry should filter the quality of people they hire. Just by hiring any tom dick and harry and making him wear your blue jersey doent make him a good officer. I dont want to say much on this regard as you guys are very well aware about the quality of your staff.

Right now i feel like a fool for sticking to your company and not migrating to vodafone. At least their quality of sevice is at par with the serrvice they provide internationally.I dont have any words to describe my frustation about the whole situation. This is not expected from a company like airtel.

I hope that atleast you will look into the matter and solve this problem at the earliest.

Many Thanks,
Aashish

I am an extremely dissatisfied customer of airtel. I have been using airtel in gurgaon for past 5 years. I have an ECS debit on my account from bank so that I can pay my bills at right time. My service was barred on 8th of January stating that I had not paid bill of one of my accounts which was being used in Chandigarh. That number was being used in Chandigarh by my friend who flew to Canada in July. Probably he didn¿t clear his dues. I didn¿t get any calls from July to January regarding nonpayment of bill for the Chandigarh number. I was told by a rep from Chandigarh named Priti that a settlement will happen and according to the settlement was told to pay 3950 whereas the previous bill on Chandigarh number was 4530. I immediately paid 3950rs. Once I made the payment I got confirmation from Preeti that I won¿t face any more issues regarding the same and my number was started.

On 19th of jan again my number was barred stating that I haven¿t paid 580rs. I spoke to several people including few supervisor Meenakshi Sharma from gurgaon who was damn rude to be a supervisor. One of the Reps even disconnected the phone stating he can¿t do anything. I again called customer care Chandigarh. I spoke to Prithviraj who understood my problem but said there is nothing mentioned in the account that something was promised to me. He understood that I didn¿t get a dream to pay 3950 I could have paid 4000 also. I won¿t have saved 50 rs for the same. He gave me 2 numbers for NODAL officer Punjab circle. Numbers¿ [protected] [protected]¿ but both them were disconnecting my phone I don¿t know then why was I given that number. I had to travel from gurgaon to Chandigarh for the same purpose. To my disbelief when I explained the same to AIRTEL counter Chandigarh in Sectore 17 shopping plaza. He told me NODAL officer might be busy with some other work and won¿t pick up the phone. I do the same if I am busy. I knew nothing is going to come out rather than frustration. I paid 580 rs at the same counter. I was promised my services would be resumed within 4 hrs. It¿s now as I m writing is 10:20 pm but my service is still barred. I made the payment at 12:36. So its 10hrs and my service has not worked yet. I am not sure if I am writing at right place and actions would be taken or not. I am extremely distressed with the same. This is the worst customer service I have received ever and I have lost all my faith on airtel.

SIR, I am a Chartered Accountant and have a broadband connection since last sept.2009. My Tel. No. is[protected]. No one have come to collect the payament of bills before due date and always paid late fees of Rs. 75/- on monthly bills. When the abovesaid connection is installed Your employee has ensured to collect payment from your door. You are requested to please refund the my late fees since installation of connection.

HIS IS TO BRING LIGHT TO ALL THE PROSPECTIVE BUYERS THAT I HAVE BEEN USING ARITEL FOR PAST MANY YEARS. RECENTLY, I RECHARGED MY AIRTEL NO. WITH RC 21 WHERE I WAS TOLD BY DEALER THAT I WILL BE GETTING 100 SMS AND 15MINS OF AIRTEL TO AIRTEL TALK TIME. (my AIRTEL REFERENCE NO. BEING [protected])

AFTER DOING THE SAME, INSTEAD OF SMS, NIGHT TALK TIME WAS CREDITED IN MY ACCOUNT.

WHEN I TOLD THE CUSTOMER CARE ABOUT THE SAME AND TO CREDIT TALK TIME INSTEAD OF NIGHT TALK TIME, HE TOLD THAT RECENTLY THE SCHEME WAS CHANGED AND HE CANT DO NOTHING ABOUT THIS. HE FURTHER TOLD THAT COMPANY IS NOT LIABLE FOR FALSE INFORMATION PROVIDED BY RETAILERS.HE FURTHER TOLD THAT HE DID NOT BOTHER IF I COMPLAINED ABOUT THE SAME TO HIGHER AUTHORITIES OR ANY OTHER FORUM. HE ALSO TOLD THAT I CAN DISCONTINUE MY AIRTEL NO. IF I LIKED

I WAS SHOCKED TO HEAR SUCH KIND OF ATTITUDE TOWARDS CUSTOMERS.

THE CUSTOMER SERVICE OF AIRTEL HAS HIT A NEW LOW. DAILY THEY CHANGE THEIR PLANS AND NO RETAILERS NO ABOUT THE SAME. THEY ARE IN CONSTANT PLOY TO GRAB MONEY FROM THE PEOPLE AND MAKE THEM FOOL.

I WILL BE SHIFTING FROM AIRTEL AS SOON AS NUMBER PORTABILITY ARISE.

I APPEAL TO PEOPLE TO THINK TWICE BEFORE GETTING AIRTEL CONNECTION BECAUSE THEIR SERVICES ARE EXTREMELY UNFRIENDLY AND ABUSIVE.

Hi,

I am having Airtel Dish TV and it is not working and when I tried to reach anyone from the xcustonmer care by calling the number[protected] no one is picking up the phone, only one time only I was able to reach the agent and told to do something on the settop box and after that it is not responding at all. Such a night mare is the service of Airtel , god only knows what service it gives to its customers. I hope this complain will go to someone who can atlaest help me.


from,
Abhishek

Hi

In the fond of having a different Halo tune, I contacted Customer Care to activate my favourite song, which she did by deducting Rs.15 (as I was already had Halo Tune onlu Rs.15 was charged). Howeverthat was not the song I requested. To correct that I again contacted CUSTOMER CARE, from where the problem started. Very poor response.They say that they transfer the call to supervisor, by then the call is disconnected. In the meantime my Halo Tune subscription is itself cancelled. Trying again and again for 3 days, finally managed to catch the supervisor in 198. He patiently listened my complaint and replied as he will set my favourite song without dedcuting any more charges. Atlast I got a Halo Tune by deducting Rs.50 including activation charge and charge for song selection. Even now the song was not the one I opted.

Such an embarassing treatment. Even now I am not complaining, juz letting my hard feelings out. Waiting for a fancy number from other network, hoping a network with good customer service.

Try to retain customers. Never seems to happen.

Bye.

Raj
[protected]

Airtel service is very poor. They dont know how to treat customers. I have been humiliated by them, I have decided to move to Vodafone or Idea very soon.