[Resolved]  Airtel — Poor Customer service & Response

AirTel — poor response from customer care

when ever i call them for complain they just deactivate my customar care

when ever i call them for complain they just deactivate my customar care

I am wexed with the services of AIR TEL. they are not in a
position to delivery my monthly bill to my address. every
time they come up with some stupied stories, and it wont
happen again. My mobile no is [protected]

Dish TV — Injustice and harrasment

BEWARE! BEWARE! The proverb in hindi "Dushman se door Rahao"

I also have the story of what others are narrating.

First it was decided by the Society to go for dish TV installation. but later on cable guys offered good discount by offering free set top box by hathway cable. but I stuck to my guns for choosing Dish TV. Thanks to our great Superstar's (Mr.Shah Rukh Khan) agressive promotion and false gimmicks of their brand and quoting the Phrase 'Kya Aap Cable se santhust hai' I fell into their prey.

From the day one of booking with their authorised representative Veera Marketing, Mumbai- Contact person Mr. Sachin Patil ( tel ; [protected] &[protected] and paid our cheque dt[protected] for Rs. 7030 for two dish connections for our home being not aware of what is in store!!

The payment was made on the basis of following commitments made by their authorised representative Mr.Sachin patil of Veera Marketing

1. Both the connections will have Dish Maxi package for one year from date of activation and all channels as per the brochure handed over to us will be provided. that the said package includes Business & News channels CNBC, CNN IBN, AWAAZ etc.

2. In this subscription I can view 67 hindi movies and 5 english movies.

Although Mr. Sachin promised to install it in first week of August, no progress was made and he was not responding to our calls. We had to run from pillar to post for 5 weeks. when we called their executive Mr. Vivek Mishra given in their web site ( Ph [protected]), he directed us to Mr. Sekar (Ph [protected]) who after several days being not effective, gave his superior’s no Mr. Eric Samuel ( Ph. [protected]) After continuous foolow up with their executive finally it got installed on 31st Aug 2008. Again for activation we had to run from pillar to post for another 5 days calling up their call centre(minimum we have to 20- 30 minutes telphone charges will have to bear by us) and executives. finally it got activated on 7th sept.2008 (although they say 4 - 24 hours). I thought my agony will end there, however it is only start of our never ending problem.

After 3 weeks of my subscription, on Oct 1st I am seeing my CNBC package was removed. So I called the call centre to restore the same. They did. but I was not aware they are going to charge for this package.

After that for a month I was taking Movie on demand (7 movies).Since, Call centre Customer Care executive said you can view free on parent connection and child connection is not eligible.Whenever I book the movie I take confirmation from them it is free to view and they also say YES.

Suddenly on November 12th when I was viewing my Account on Main Menu bar it was drop down to 15th June 2009 from my original renewal date of 7th sept 2009. nearly 3 months subscription. This gave me big shock. I Contacted the call centre(Holding the line for 40 minutes for lodging the complaint). I was told that money is deducted for movies.I asked why it has to be deducted since the movie is free. then customer care said this movies are viewed on your child connection. I told them your allegations are totally baseless. when I am getting free movies on my parent connection why should I book it on child connection. They were repeating the same thing(Parrot talking)and when they can't answer they put message Thank you next representative will answer shortly.Since the call centre was callous in not responding to my pleas, I contacted Mr. Eric Samuel(Regional Manager, Mumbai who has helped me in installation and activation) and as advised by him sent the e mail dt 13 Nov. 2008 which is given below


I am disappointed and anguished at the arbitrary and intensive callousness of your billing section.

I have given below the details for your immediate redressal of our grievances.

(1). our VC nos : a) [protected] ( STB no 0876ABF28DS31623)
b) [protected] ( STB NO 0876ABF28DS31622)

(2.) I was informed that item b above is the parent and a as child & hence b is eligible for free movies confirmed by your call centre at the time of our first time booking of MOD

(3.) My original validity period is 7 September 2009.
Now today I find that this validity period is reduced to 15 June 2009 as shown in account.

(4.) I have seen sofar 7 Hindi movies and all times it was confirmed free by your call centre at the booking time.

(5.) I was shocked by this utter nonsense in my account being arbitrarily reduced to June 2009 by your callous colleagues at Noida. My continous calls to your call centre evoked poor & insensitive response which makes me feel that it is more appropriate to call it 'Callous centre'.

(6.)I hereby request you to immediately restore my balance to original date i.e. 7 September 2009 and confirm once for all which STB is eligible for free movies ( 67 Hindi + 5 English ) as confirmed to us at the time of booking by your representative.

I look forward to your promise of ensuring restoration of my account to original validity date.

After this plea also no restoration was done. Again another problem came over with my child VC. They have removed some of the channels which includes Star Cricket, Star Sports, ESPN, TCM, MGM etc. some 12 channels have been arbitrarily removed from my connection. So again I called up Mr. Samvel for this. He directed one of his staff member to talk with me. Then she spoke to me regarding this issue. She said child connection is a discounted package. All the channels what you are getting will not have this connection. Then I asked her what for you are taking RS.3015. I applied my logic and told her if I pay Rs.600 more to cable guys I will get all channels which includes Colors, Neo Sports, Neo cricket and some other regional channels including which I opted for.Then she was not ready to listen and kept the phone down. Then suddenly In the same evening again she called and said from my head quarters I have received your account statement for the deduction and I am forwarding this to you. go through it. After seeing the statement I came to know they have deducted for CNBC Package for both connection at different amount and for 1 movie. Again I had sent the email to Mr. Eric Samuel and copy to accounts dept.

Now comes another great guy from accounts who is merrily deducting arbitrarily customer's money at the drop of a hat on atrocious reasons.

(1). Please note that he has deducted Rs. 247 on 1 OCT 2008 & again RS 280 on 7 November 2008 for CNBC package. Also Rs 50 for movie on supposed to be "Child ".

(2). Please recall my talk. I had explained to you that when I contracted with you on 7 september 2008, for maxi package, it included the CNBC package as per your brochure given to us.. On October 1, 2008 you arbitrarily removed these channels from my connections. When I complained to your call centre, you restored same . I was neither told nor I realised that you are going to deduct. As explained to you, this tantamounts to cheating and fraud on customer i.e. hoodwinking customer by promising to give certain channels and after taking money for 1 year, removing the channels and asking for more money. In that case I should have the option to quit with my money paid.

(3). Let your great Accounts manager explain the mystery behind not deducting for both on 1 October 2008 and also why two different amounts 247 & 280, Callousness and arbitrariness at whimsical best. He deserves an award for that.

(4). Also I have not activated by sending any SMS as claimed by you. This is again misrepresentation and forgery by your company. I am sure this will be exposed in a court of law.

(5). Again your claim that the one movie was hired on socalled " Child " i.e.[protected] is totally wrong and I once again emphatically confirm that we have taken all movies only on [protected]. I am sure this also can be proven in a court.

(6). Under the circumstances, I hereby call upon you to restore my validity period upto 7 September 2009 immediately with all channels as per our original contract, failing which I will take appropriate action including legal, which you may take a serious note.

I intend to forward this letter to your chairman's office on registered post to take a response.

After so many things have happend I had send the letter to the chairman for his personal intervention in this matter to retrieve their image and credibility as a corporate with some standards.

After 3 days I got a call from Noida Mr.Girish (Ph.[protected]) spoke to me. He said we are really sorry for what happened. My executive will visit your place immediately and resolve your problem.Now 48 hours gone nobody came to my home. Not even called up. It is very pathetic.

Only thing today morning I noticed they restored my account to original renewal date to 7th sept. Otherthings are remaining the same.

Just Cautioning the new subscriber before you take the connection think twice. If it is more than 1 connection becareful. My sincere advice not to venture for any dth till they bring transparency to the customer. We should know clearly what channels they are offering in the given package and take it in writing everything for both the connections and the authorised signature and seal of the company. so anything is done incorrectly we can take legal action. I have cut and burnt my finger. But I want others to learn from my mistakes.

Usha Mohan

AirTel — Lack in Response

I wanted to migrate my package to 699-Super Saver...
The Customer care executive asked me to send a mail regarding this to their Address...

I did sent a mail to the correct maill adress and even i got the reply which was autogenerated it said that i would get a response in 24 hrs.
I sent the mail on 30th March 2009 at 1:53PM
i got the auto generated mail of their at 2.00PM the same day...commiting me that they would revert back to me in next 24Hrs.
ie. 31 March 2009 at 2.00PM

I haven't got any call from them nor any mail regarding this till date...ie. 2nd April 2009 time 11.00AM

When i talked to the executive the person first says that they haven't received the mail but after checking they say they have got it...They are totally confused and are not responding properly...

Dish TV — wrong accounting

my vc no is [protected]. i recharged my accnt by paying Rs500/- on 21-3-09 for silver pack @ 109/- PM with free alacarte( 20% of recharge value ), which was confirmed by customercare .my dishtv was partially deactivated on25-5-09, which means i am charged @ 250/- PM. i have given 4 e mails out of these 3 emails have been reflected as failure domain, thro dish tv also i am not able to log in as the page has been taken off. this clearly indicates that since they are controlling the channels they are free to play with the customers as they feellike. i request to please send me your email so that i can fwd those emails

My vc no is [protected].Dishtv is not functioning.Customercare not giving a good response.Nothing display on tv screen.Pl solve my problem immdtly.

Airtel DTH Service — Poor quality of signal and no proper response from customer care

I am trying to call up the customer care no [protected] today i,e 22nd Oct 2009 at 4:45pm. I spoke to one Mr. Vishwajeet and gave my customer id no [protected]. My complaint was the signal is very poor and ther is break in the signal every now and then. To my shock i was informed that my account is cancelled and he cannot lodge complaint with respect to my customer id. I requested him to let me know the refund process since my id was cancelled he is asking me to contact the dealer from whom I purchased the same. But I do not have contact details of the same since i have not stored it.

Airtel DTH — No Signal - Poor response from Customer care

Hi,

I am Rajan, customer of Airtel DTH who is trying to activate the DTH service which got interrupted on 12th Jan afternoon for no fault of mine..
My customer id : [protected]

My wife called the customer care on 12th evening to report a problem of disconnection. It was promised to me that the issue will be rectified in 24 hours. It was explained that the service was disconnected on our request. Apparently we have not given any request for disconnection...
Since the problem was not rectified, my wife called the customer care and spoke to the supervisor by the name Thirtha. It was promised again that the problem will be rectified in 24 hours. On 13th Jan 10 night I called the customer care and spoke to another Naveen (Floor Supervisor). Same promise again "will be rectifed in 24 hours"..
I called customer care again on 15th Jan to report the issue. Surprised to see the agent who answered the call was very rude and impolite (around 4.55pm). When the call was transfered to the supervisor, the call was disconnected with the phrase "since there is no response from other end, I am forced to disconnect the call". However I was very much active and shouting from other end.....
I have not expected the Airtel service to be so bad as it is in the past 3 days for me.

Hope a proper response from you atleast.
my email id : [protected]@yahoo.com

Regards,
Rajan.

hi

i am rajmohan. my customer id is [protected].i have recharged monthly subscription for Rs.200/- on 10.03.10. but, my connection didnt activated till now. it shows NO SIGNAL . Please look in to the matter and rectify as early as possible.

Regards
K.Rajmohan.

This is to bring to your notice the worst ever customer service that I ve experienced with Airtel DTH. I needed some extra cable wire to relocate my TV unit to a separate room within the same premises. So i called the local dealer on 21st may 2010 but i ve not been given any reference no. nor any fixed time period for service delivery.
But till 24th may 2010 i ve received no response from the dealer and then I called customer care on the given toll free no, to my surprise they expressed their helplessness to register my request as i BELONG TO A SUBPRIME LOCATION and insisted that i should contact local dealer. Upon my insistence I ve been given one request no. and was ensured that my problem shall be resolved by 26th May 2010, I also received an sms confirming the same.
its 28th may 2010 but my request not yet resolved. with this concern i called the customer care only to find that they can't help it.
let me remind you while we buy Airtel DTH we strongly beleive that we are making a good deal for assured service. we have not paid you anything less than what you have asked for, and such type of selective treatment of customers despite charging the same amount, accounts for gross injustice and customer harrassment.

Airtel DTH Service — Lack of Response from Airtel

It is very frustrating that after calling for almost 14 times the Airtel Service Provider, to fix a video problem, & still they dont have enough diesel to burn & come to fix it. They were supposed to come on 13th of June' 2010, instead they sent a message on 12th saying that the problem has been resolved. well how funny & irresponsible it is. Forget 13th, we called them so many times after that, everytime they say they are checking & sending their person at our home. The same story repeats again & again.. Today it is 22nd June, we cant tell what f__k they are doing about a simple issue.. This is how u get the services of so well-known brand AIRTEL. During adds they promise this they promise that, but the most important thing about any product is its service after they sold sumthing from the company. Its really a shame for a company like Airtel to do such thing.
I am telling this last & seriously for the last time that if they dont solve this problem asap we will personally have to deal it so that no other consumer can get badly affected like this..

Sub : Customer Id .. [protected] request for cancelation of Airtel Digital Tv.
ON 16th July 17, 2010 around (1:51 PM) had a word with 1st customer executive the one who never gave her name. All I had ask her that iam getting a signal problem and its showing me the error code B 001. I hope she had registered the complaint against that. Then she tolled me one of your technician will come and he will charge Rs 100 for a visit when asked for the explanation for the charges and the reason she had to put my call on hold and then she hung up my 1st customer service experience on 16th July 17, 2010.
Next call which I made was around (2:08 PM) the time I got connected & said hello this girl hung up again. My second customer experience of the day.
Then my next call was around (2:10 PM) .this time I got connected with the executive name “kushbo” I informed about the problem and before I could say something she put me on hold. And then she hung up. My third customer experience of the same day.
Then my last call which was made around (2:19 PM) . This time it was more interesting this girl name “Madhumita” straight away started a conversation in Bengali were I had to request her to talk in English. Rather explaining her my problem I asked her to transfer my call to some Sr person and they transfer my call to guy name “Himanshu”. I toled him about the problem and given him a solution to resolve it. which is to disconnect my connection of Airtel dish Tv . As from day one iam getting problem. And he was ok about it 2 so that’s fine with me. I hope that was my last experience with customer service. I informed him that my call was getting disconnect by your executive and his answer to it was. it’s a network problem from my end . were I already had explained that I was put on hold every time. So in one day I was declared liar got insulted by 3 or 4 customer executives. No one was able to resolve the problem. I can pay Rs 5000 and get a new connection from some different service. But will not pay Rs100 for Airtel technician to come to my place and resolve the issue which is from Airtel. And if in future I get a problem I don’t want to get humiliate again. But yes I will take this further to consumer court as this was not the 1st time I have faced this kind of behavior with Airtel. And please stop calling your customer service as a customer service. Because they don’t do what they say. I want to disconnect this service because of your customer service.
Thank you
Abhishek sengupta

I had raised an issue with Airtel customer service on some channels not working as part of my Ultra pack connection. The issue was raised on 29th June and except for repeated phone calls from different individuals asking for the nature of the problem, no solution is in sight.
After a lot of emails and follow ups an engineer visited my site, promised to come back and rectify. Now its a week since that happened.

I'm at loss in terms of what to do to get these folks to solve my problem so that i get my value for money. This is the worst customer service i have faced from any entity i have dealt with. Please help in any way possible to sort this issue out.

Thanks

I have Airtel Friends sim card, and there are 3 gruop members in my group.
i want to add one more group member in my group.
I called customer care more than 10 times n i had registered the complaint two times, but i did not get any response from airtel customer care.

Dear Sir,

My customer id is [protected] and registered mobile number is [protected].
I am writing this on a very sad note indeed. I am regularly paying the subscription for airtel digital tv but right from day one some channels like colors, cnbc awaz, and others could not be seen clearly due to weak signal. Airtel engineer came atleast 3 to 4 times and ultimately concluded that the quality of cable used by your team while installing the dth is to blame for the poor signal. He also promised to send somebody to replace the cable and I am waiting for it for last 20 days.

I had very high opinion of your company and I am sure you would also be disturbed by the way the quality of customer service is going down. I hope you take a note of it and instruct the officers to look into the matter.Needless to say that I have several time filed complaints to the customer care executives and got the complaint numbers.

Thanks

Yours

shah vilas

R/Sir,


My Customer ID is [protected], bdfore about 15 to 20 days I complain to Airtel DTH for no picture in TV Screen. Then your Engineer came and solved that problem but now days same problem is now. so u r requested to solve my porble as soon as possible.
thanks
Name: D.R.SHARMA
m.nO.:[protected], [protected]
Add:- H.NO:- 316, SEC-31, GURGAON(HR)

AIRTEL DIGITAL TV — Poor service and poor quality picture

1. The customer service had promised to send an engineer to fix the signal issue, however no one has come neither anyone contacted us. I have phone the customer service 50 times. Everytime i called, i was promised (misleaded) that the issue will be fixed in 3hours. Its been 20days that 3hour never got over for airtel. Moreover, I have received a text message from Airtel DTH saying " your issue has been resolved".

2. 99 out of 100 times the customer service representative says that they are facing technical issues and advise the customer to call after 2hours.

Customer ID [protected]

Dear All,

My customer id is [protected] from bangalore.

It has been almost 1 week over still i have not got the setbox replaced.

every time im calling and customer care, they are telling they have forwarded the request to dealer.

we will get the call from engineer, thus full day got wasted.Moreover they will provid the time line as 16:45 hrs, if calls around 17:00 hrs call will go to automated line.

As per my discussion with Customer care they told to pay only 350/- and airtel distributer is asking 1800/- for the setup box.

i don't wht the TAT they are following. There is no proper coordination between distributer and customercare.

distributer is telling customer care persons are not aware of the product infomation.


Pls check the same with concern team.Incase of any clarifiactions pls call to [protected]

Regards,

Vasanth

Airtel DTH — Poor Customer Service

Very frequently I'm having the problem of not being able to view ADHITYA TV. Though this is part of the Free Tamil Top-up (see attached file for reference), AIRTEL removes this from the free top-up list every month and they add it again (after sending numerous emails) every month. There is a break in this ADITHYA TV service every month.
AIRTEL says that this is a technical issue.