[Resolved]  Airtel Postpaid — Discontinuation of Airtel postpaid

Airtel Prepaid — discontinution of my number

respected sir, i mr.mohsin shaikh had been using a prepaid airtel no.[protected]. its been discontinued all of a sudden due to verfication negative.even when al the required documents where submitted.i so want to again start the connection

Airtel — Discontinuation of Number

Dear Sir,

I am Airtel Prepaid Mobile phone subscriber for the past 8 years.

My number has been disconnected by giving a lame excuse of documents not available.
Although I had submitted all the documents at the time of purchasing the Airtel SIM card, and again I had re-submitted the documents during 2006 / 2007, as it was demanded by norms of Government of India. Lastly on April 21st 2010 I had been to Airtel Gallery at Sahara Mall, Gurgaon and again was asked to submit my documents and fill up a Airtel Form. Which I have done, still my number is not active.

Despite having balance left in my prepaid account & with a proper validity till May 2011, my number has been disconnected. This is a very bad treatment to a loyal Airtel subscriber.
It is my earnest request to kindly look into the matter and resolve as soon as possible. I am unnecessarily being harassed over email communication and not being returned my number.

My Airtel telephone Number is [protected]. I can be reached at [protected]@hotmail.com for any clarification required.
Please help.

Debashish Roy

Airtel — Discontinuation of Postpaid Number

This is to inform you that i was using the Airtel number [protected] till May 2009.

As i was leaving the city i payed the total amount due and disconnected the number by informing customer care through phone and again through mail(please refer to mail below).

Having received verbal communication that my number has been disconnected i shifted city. However in the last two years my parents have been receiving innumerable calls on the land line from Airtel personnel who have claimed that i have not payed the amount due when on the contrary i had received confirmation from customer care before leaving, but did not receive any reply to my mail.

Thereafter it was the regular phenomenon of the self proclaimed Airtel staff members to call and press my parents to pay the due which kept on increasing. My assumption on this issue is that they kept on adding the rental to each month till certain time when they knew very well that the number was not at all being used for over two years. However till this date we have not received any bills and/or any written communication from Airtel from where i can come to the conclusion that some money is payable to Airtel on account o[censored]se of my number.

Two or three times during my outstation stay a local boy claiming to be your personnel had come to my home and asked my parents to pay the dues without producing their identity and even the bills for which they claim. I cannot understand what is the process of recovery of Airtel when no proof was provided and/or evidence for claiming the dues was provided to me, which is the legal practice of all organization Also when i was confirmed that my number has been disconnected then how can they go on claiming the so called use?

After coming back to Kolkata i have taken a new Airtel number after submitting proper documents thereof. But i am sorry to inform you that within one month i received a call as well as sms that my current number will be disconnected if not the old usage dues as alleged by your self proclaimed personnel is paid. Since yesterday my phone has been disconnected and still now i have not received any written communication in respect of arrear bills payable for my previous number.

Date 8th March 2011
By Ashmita De
Kolkata

I absolutely agree to this as i am also facing the very same issue. I left Noida on November 17, 2010 and called the Airtel customer care for disconnection of the number[protected]. They confirmed me that this will be done in next 24 hours. I left the place thereafter and still today i am receiving calls that i have to pay the bill for Dec 2010 and Jan 2011 Months, which is totally ridiculous. The recovery department says that i have to pay the bills anyhow willingly or unwillingly. I don't expect such behavior from a company like Airtel.

Shahid
Noida