[Resolved]  Airtel / Postpaid Mobile — Insist for deactivate Existing GPRS plan for start 3G calling Service

Airtel / Postpaid Mobile — Mistake In Bill Generation

Dear Sir,

I hereby intimate you that airtel bill generation software is incorrect / invalid / not audited timely because my bill generate for the month of May, 09 is incorrect.

i hereby intimate you to give necessary instruction to airtel for update bill generation software.


regards

munna lal dubey
[protected]

Airtel Postpaid — GPRS disconnect during process

Sir/Madam,
I am using Airtel Postpaid number more than one year. My mobile number is [protected]. I have activated GPRS connection and using some applications in my mobile which is going to connect internet from mobile, eg: ngpay, HelloTune Manager, MCheck, etc. For all these applications while using, the GPRS connection is disconnected inbetween and i an unable to proceed further unless i need to start from first step, i.e., need to exit and start the application again. I contacted customer care and they told that this is not their problem and they are not able to give information on this issue.

Please give me some information to solve this issue ASAP.

Regards,
Sivanandam

Namaste Mr.Trivedi,

This is to inform that your concern listed on 09 Sep 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

NUMBER SUSPENDED FOR NON-PAYMENT OF PREVIOUS OUT-STANDING

Dear Sir,

I write here in this open forum as I am fed up with call center replies that I receive from [protected]@in.airtel.in

I have been with Airtel since 2001. I have never fallen short of my payments until recently as a form of protest that my request was not met for over 7 months. All my calls to 121 met with a NEW SERVICE REQUEST number and the issue remained unsolved. The few times I could possibly check online my status, the service request was treated closed and resolved.

At the end of my patience I with held payment for 3 months. During this period I was bombarded with calls everyday almost incessantly and I refused to answer it since a new SR number was issued. What was most hurting was AIRTEL sent its personal to collect the outstanding from my house despite my credentials and my credit reliability. During this period I ran up a bill of 10K of which I paid 8K in protest despite my issue not being resolved.

Finally Airtel woke up and resolved the issue after 7 months. I checked online for amount due and date of payment. Total amount payable 3317.15 Due Date 25.12.2012 (the previous outstanding included in the amount). My service was again suspended for non-payment for previous outstanding. I contested the suspenson as the bill generated and reflected on line showed that I HAVE TO PAY A CUMULATIVE amount of 3317.15 on or before 25.12.2012.

I was told I SHOULD PAY the previous outstanding and the current month BILL AMOUNT alone has a grace period till 25.12.2012. I beg to raise a question here, are the CSO executives educated on the english language meaning in the bill OR are they simply following call center FAQ that violates common english understanding of the bill.

Anticipate early reply

Regards
Lawrence