[Resolved] Airtel Prepaid — disconnected services without prior intimation

 
108 Reviews
Andhra Pradesh, India
 Muzeeb Abdul
Sir,

I, ABDUL MUZEEB, Airtel customer last Seven Years, my mobile no is [protected] (Pre Paid Customer).

One sudden day i.e., Dt.[protected] I received a message to submit my Photo ID and Address Proof within 24 hours, unfortunately at that I am in camp, after 24 Hours they stopped the Services.

After coming from camp I submitted all relevant documents as they required, after two days i connected services.

After one week My SIM registration was failed and my services was stopped without any intimation.

Why such things will happen regularly in Airtel, kindly pursue the matter and take necessary action for re-connection.

With Regards,

ABDUL MUZEEB,
SRI PAVAN ESTATES,
Flat No:401, Door No: 49-24-51/20,
Madhura Nagar,
Sankarmatam Road,
VISAKHAPATNAM - 530 016.
Complaint marked as Resolved Oct 14, 2016
Verified Support
Airtel Customer Care's response, Mar 04, 2013
Namaste Mr.Abdul,

This is to inform you that your concern listed on 04 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Verified Support
Airtel Customer Care's response, Mar 06, 2013
Namaste Mr.Abdul,

This is to inform you that your concern listed 04 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Verified Support
Airtel Customer Care's response, Mar 09, 2013
Namaste Mr.Abdul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Complaint comments  107 Comments     Updated: Share0Tweet0

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Comments

This company has gone to the dogs.

AirTel — Service disconnected

Since the start of Airtel services in Orissa circle in Dec'2004 the undersigned is holding Airtel mobile no-[protected] which is being used without any fail by the undersigned. But since Ist week of Feb'12 the message flashed better known to Airtel "SIM Card Registration Failed" and thus unable to use the no. there upon. Since this number is importatnt to me as it is my primary number for all my bank A/c, Share, Mutual Fund, Insurance etc. Kindly look into the matter to resolve the issue at the earliest.

Airtel Mobile No.- +91-[protected]

Airtel SIM Card No.[protected] 66415

Name- Virendra Prasad
Address: OC COLONY, 6/115
Po- Rajgangpur,
Dist- Sundargarh (Odisha)
Pin-770017

Regards,

Virendra Prasad

Bharti Airtel Prepaid Mobile — SUBJECT:-REGARDING DEDUCTIONS OF MONEY WITHOUT MY APPROVAL OR NOTICE BY ACTIVATING SO MANY PACKS ON MY MOBILE NO.9915336434

SUBJECT:-REGARDING DEDUCTIONS OF MONEY WITHOUT MY APPROVAL OR NOTICE BY ACTIVATING SO MANY PACKS ON MY MOBILE NO.[protected]


SIR

AS I HAVE THIS NO [protected] SINCE LAST ONE YEAR APP.I HAD FACED MANY PROBLEMS IN GETTING MONEY DEDUCTIONS BY BHARTI AIRTEL PREPAID MOBILE SERVICE PROVIDER.I DO NOT BOTHER,BUT TODAY THEY DEDUCT RS100/-PLUS FROM MY MOBILE BY ACTIVATING SO MANY PACKS WITHOUT MY PERMISSION OR INTIMATION(LIKE GURBANI / NEW YEAR / ETC.

PLEASE GET MY ALL MONEY BACK AS EARLY AS POSSIBLE WITH INTEREST AND ALSO DEACTIVATE ALL THESE PACK WHICH I DON`T WANT.


THANKS,

PARVEEN GUPTA


mobile no[protected]
alok..[protected]. Dost ye aise hei service on karta rahega.. Complain par complain karo..koi faayda nahi..har bar 72hrs ka time dega..aur lastly khud shaant ho jaaoge..i have faced many times this type of problem..go consumer court..

Airtel — internet disconnected without any reason , without any prior information

I am yogendra trivedi, my airtel broadband number is [protected]. Airtel suddenly dissconnect broadband connection on 1 May. Without any prior notice , without any complint. When I called customer care they told to fix it max 9 May and they provided me id 15134522. Even they don't know the reason of cancellation.Today is 9 may and resolution time is 11am. i didn't recive any call from airtel represetatives.I am very much upset and deppresed due to airtel comany services.
Sir,

With Reference to your following mail I am submitting the following details again.

1. Mobile Number : [protected]

2. Area / Location of the
Airtel Relationship Centre : Airtel Relationship Centre, CBM Compound, Visakhapatnam

3. Date of purchase :[protected]

4. SIM number :[protected] H-1.

5. Amount paid as deposit : Rs.25/-
and activation fee

6. Receipt number : After asking they didnot give receipt of Rs.25/- They simple says that it is cost of SIM.

With Regards,
ABDUL MUZEEB
[protected]


From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 14 March 2013 10:48 AM
Subject: Re: REGARDING YOUR AIRTEL MOBILE NUMBER [protected] [|BAL|Qrc114031308030414778855|]

Namaste!

Ref: Email dated[protected], enquiring about the reason for delay in the activation of your new postpaid mobile connection requested on[protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that there has been a delay in activation of your new postpaid mobile connection. We regret any inconvenience caused to you.

To address your concern, we would request you to provide us with the following details:

1. Mobile Number

2. Area / Location of the Airtel Relationship Centre

3. Date of purchase

4. SIM number

5. Amount paid as deposit and activation fee

6. Receipt number

Once we receive this information, we assure you that we would try resolve your concern immediately

Please do write in for further assistance.








Yours Sincerely,

Customer Care
Bharti Airtel Limited




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[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc: [protected]@in.airtel.com
Sent: 14/03/2013 08:56:35 AM
Subject: Fw: Regarding your airtel mobile number [protected]

Reminder- 1

Dear Manoj Kumar,

Kindly take necessary action for the following my mail.

With Regards,
Abdul Muzeeb
[protected]

----- Forwarded Message -----
From: Abdul Muzeeb
To: "[protected]@in.airtel.com"
Sent: Tuesday, 12 March 2013 5:49 PM
Subject: Re: Regarding your airtel mobile number [protected]


Dear Manoj Kumar,

With reference to your following mail regarding above subject. I went to
Airtel Relationship center at Sampth Vinayaka Temple Road, Visakhapatnam and
again I submitted Photo ID and Address Proof documents bearing Acknowledgement
No:APA0779426, Dt.[protected].

After that they collected Rs.25/- and gave me a new SIM bearing No:[protected]
[protected] H-1.
And they advised me to call after 24 hours to 59059 for activation of services.

When I put the SIM in my mobile it shows the SIM Registration was failed and
tried to contact 59059 it is showing NO Service.

So I request you to take necessary action for activation of services to my
No. ie., [protected]

With Regards,

Abdul Muzeeb
[protected]


From: "[protected]@in.airtel.com"
To: [protected]@yahoo.co.in
Sent: Saturday, 9 March 2013 10:42 AM
Subject: Regarding your airtel mobile number [protected]




Namaste Mr. Muzeeb

You wrote in on 6th march 2013, regarding permanent deactivation of services
against your mobile number [protected].

As per your telephonic discussion with the undersigned dated 7th march 2013;
please be informed that, we have checked our records and established that the
services of mentioned mobile airtel mobile number had been disconnected
permanently with effect from 13th February 2013, due to non-submission of
complete documents.

Hence, we would request you to kindly contact nearest airtel relationship
center in order to get the same number again.

For any further queries, you may get in touch with us at
[protected]@in.airtel.com.

airtel appreciates your business and always welcomes your suggestions/feedback.

Your¿s sincerely,

manoj kumar
airtel presence (airtel customer service team)
bharti airtel limited
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution
to your queries on all our products and services.

google.com[IMAGE][IMAGE] [IMAGE]

[IMAGE]
Sir,

After receipt of your mail on Saturday, 9 March 2013 10:42 AM

I went to Airtel Relationship center at Sampth Vinayaka Temple Road, Visakhapatnam and
again I submitted Photo ID and Address Proof documents bearing Acknowledgement No:APA0779426, Dt.[protected].

After that they collected Rs.25/- and gave me a new SIM bearing No:[protected] H-1.
And they advised me to call after 24 hours to 59059 for activation of services.

When I put the SIM in my mobile it shows the SIM Registration was failed and
tried to contact 59059 it is showing NO Service.

So I request you to take necessary action for activation of services to my
No. ie., [protected]

With Regards,

Abdul Muzeeb
[protected]

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    Airtel Prepaid - disconnected services without prior intimation