[Resolved]  Airtel Prepaid — Network problem

AirTel — Airtel Prepaid - Problems

I am visiting Kolkata for a month (official visit). Once I came here, my office co-worker gave me a Airtel Prepaid SIM card to use[protected]. That SIM card was bought in December and was not actively used. When I got it, it had 40 paise on it.

So I had to go to the nearby Airtel office (Kolkata - Salt Lake Citycenter mall - Airtel office), to reload. I paid Rs222 and then I paid additional amount to enable the ISD (there was a plan for Rs.1.99 to call USA). Then I started using the card. I called Tamilnadu and used the card.

Then the next day, the connection was down. My SIM could not be registered. So I went to the same Airtel office (Salt Lake Citycenter mall) and asked them about this. The lady told me my number got disconnected because of non-use!

My questions: 1. If my number is disconnected before I paid Rs222, why did they take my money?
2. If my number is disconnected after I paid Rs222, why did they disconnect?
I asked this question to Airtel staff - they could not answer.

Ok. Then they told me that I could have a new SIM (free of cost). But I need to give them my local contact info. So I had to go back on tuesday. They gave a SIM[protected] and collected another Rs222 (for the new SIM). I was told the SIM would work in 20 minutes.

Needless to say, it didnt! My SIM was not registered! So I went back the next day. Repeated the whole story and the manager came and she told she will fix this in one hour. Again needless to say, it didnt.

But the next morning (today), the connection is working. It showed balance around Rs 262!! I asked them when I got the SIM about the STD plan. I was told about 40 paise/min plan.

I made call to Tamilnadu for a minute now. The cost of the call was Rs3.00!!!

I am fed up. I am giving up. I dont want to go back to Airtel office again. I will use Skype or some land line.

Airtel Prepaid Complaints - Network problem
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Airtel Prepaid


Network problem
Hi
My mobile no is [protected] and i am facing Network problem in my office premises. my office address is BHEL Haridwar ADM Building front of stadium.

I request you to resolve my problem as soon as possible

Regards
Kameshwer
[protected]

I am so surprised to find that the issue is resolved. But I would like to know how it was resolved. I did not get a phone call or a mail or anything! I was not intimated of any resolution.

I dont know what this Airtel guy has resolved! This whole experience is getting crazy. May be this is the standard way of resolving the issues?

my name is sidharth and I am from Kala Kuan, Alwar. I am using internet modem of airtel and I got the worst speed of net surfing. There is a Network problem in out area. I had submit the complaints many times but no action have been taken. Please sort out my problem as soon as possible.
Cont. [protected]

I faced same problem for month. Customer care also didn't respond. So complained on the forum. After that they called me. They told me change the sim. I said that it was a network problem but they insisted in sim change. I changed the sim. But still net speed was pathetic. So I complained once again. Waited for there response for 5 days. As expected there was no response. So switched to Vodafone through MNP. Net speed is back to normal. I am much happier now. I'll advise you to do same if customer care keeps frustrating you.

hi this ranjithkumar, from vellore tamilnadu.my mobile no is [protected], from many years i am using our network but last 4 monts onwards im facing more problems thats are

1)i couldnot connect with cusmercare (121)
2)i couldnot recharge by reacharge coupen
3) i couldnot activate intenet pack from my mobile
4) from my mobile i cann't accsess th *121# or *567*..# ...etc
5) even i couldnot connect with 198 ( see your service, what can i do )...

by confarance call i reached custmercare many times(more then 12 times ), thay getting complinte thats it... nothing is happen, i changed mobile too but nothing is changed from your side..

i'm getting more stress for you... i beg you pls solve my problem soon or change my network by number portablity

AirTel — Prepaid connection network problem

Hi Everyone,

My name is Sagar Khadasare ( Mob. No. [protected]). I am facing network problem with my airtel number. Even though I can see full coverage my outgoing and incoming is not working. I am not able send or receive messages also. I am facing same problem since last 1 week. I logged complaint 3 times and Airtel has rectified problem with 8 hrs.

Today again it started giving same problem so I called customer care [protected] twice. First time when I called them I asked them for the reason they said its network problem and we will fix it in 2 hours; I requested them for Port Out so he transfer call to his Manager name is Akash Gaikwad. He was requesting me to wait for 2 hours and problem will b resolve; after having so much argument he transfer phone to technical executive her name was Priti Waikar.

When I started talking to her she said there is no problem in network; you have to submit documents again. I asked her I am using this phone from last 2 years and now you are asking for documents. She said our verification process is going on and our executive try to reach you on 16th Feb 2012 but you didn't answer the call so now you have to submit documents again. I quickly checked my Call Logs and there was not a single miss call o[censored]nknown number. I asked her about the details about the number of executive who gave me call so she said WE CAN"T PROVIDE THIS INFORMATION. She said I am still registering your complaint and gave me complaint number (COGL[protected]). She said I will msg you complaint number. I told her madam my phone is not working and how will you send me msg. She said DON'T WORRY SIR THIS SMS WILL COME TO YOUR PHONE.

She is technical person and still not understanding that msg will not come. I asked her to transfer again to manager as he lied to me about network problem. Then she said I can't transfer back to him as there is no such facility here. THIS IS ****ING MY MIND. And I dropped phone in frustration.

Again after 4 hours I gave customer care a call. Person picked and said that there is problem in network so he will fix in 2 hours. I told them above story and ask him to Port Out Request then he aske me hold so that he can transfer to manager. I was on hold after few minutes he came saying you have to submit document. I said I am waiting for your manager and wanted to speak with him. He said I can't do it unless you submit your document. I bang the phone abusing him and decided to change the Service Provider by submitting document again as I don't want to change my number.

Its my humble request to everyone please please please don't buy any Airtel SIM either pre-paid or post paid these are just people who can give hell lot of answers for no reason.

THESE PEOPLE ARE HOPELESS

Regards,
Sagar Khadasare
(Mob. No. [protected] / [protected])