Airtel Prepaid — FRAUD BY AIRTEL rs.200

Address:

Bangalore, Karnataka

Fraud with Rs 200 Topup
I am based at Bangalore and have been a loyal customer of Airtel prepaid mobile for almost two years.
I didn't have many problems with their service previously.

On 28th Apr 12, when I did the recharge of Rs 200 through ICICI online, I was in rude shock!!! It gave me a talk time of Rs 1 and also no special balance (the fancy thing Airtel use sometimes). Trans ID is[protected].
Then I called Customer service in Bangalore and talked to one lady, Sangeetha and she said that my recharge of Rs. 200 went to 3G service and NOT to my prepaid talk time. I argued with her saying I did the recharge last time and I got Rs 179.32 talk time. She is saying I have to recharge Rs 201 instead of Rs 200, then only I will get that talk time. I was shocked and disappointed as I badly needed the talk time and I opted for 3G connection ANYTIME. She disconnected the call ABRUPTY!.

1) If Rs 200 is for 3G, they should have informed the customer in advance saying they should recharge for 201 instead of 200 to avail same benefits.
2) Secondly they should give better options in easy recharge to the dealer so that they don’t get these kinds of issues in future.
I am thinking to move to a different mobile provider, probably Docomo as I heard they give better service with a better plan and rates.
It is high time to say GOODBYE to AIRTEL!!!.
NB: I didn’t mention my mobile number or email address here to avoid unsolicited calls/messages from telemarketers.

Thanks,

Rajesh Babu Dwivedi