[Resolved] Airtel Prepaid Services — Unapproved activation of Hello tunes and amount deduction | |||
I am a student studying outside India currently. Since I will be coming back to India after studies , I wanted to retain my old airtel number and hence was adding currency to my number every year to retain validity. Being outside India, I dont receive or make calls from this number, nor do I sms anyone. Since September 2009, airtel has been activating/deactivating caller tunes at their will(even though I had deactivated caller tunes before September 2009) and deduct amount everytime they activate the caller tune and take monthly rentals too. When I call the customer care, they tell me that it has been activated only once in March 2011. However, when I mailed them in March 2010, one of the customer care people has mailed me with the following details, Deactivation dates Activation date Charges taken 17/2/10 8/3/10 Rs.45 15/3/10 15/3/10 Rs.45 27/3/10 27/3/10 Rs.45 29/3/10 30/3/10 Rs.45 This shows deactivation and activation within 24 hrs! And they tell me there is no option for reimbursement for the mistake they have done. Also in March 2010 , they had promised me that my caller tune will not be activated again on my number without consent. However, they have been continuing the same trick again. Seems like they loot people whenever and however possible. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
Airtel — hello tune activation and deduction of amount
my airtel mobile no. is [protected]. last year when my hello tunes on my phone was activated automatically, i contacted austomer care and registered myself for DO NOT DISTURB ME.despite dis hello tunes were activated and airtel was deducting monthly charges.in April 2008, i contacted customer care and asked for the deactivation of hello tunes. i received a message for deactivation but in the month of may, after i recharged my account, they deducted monthly rent for three months for hello tunes.wen i contacted customer care, they agrred for the refund of amount and make a promise for refund within 24 hours.nothing happend.again and again I contacted customer care but no satisfactory reply. I feel cheated. please help me. Airtel Prepaid Complaint, request for decativation of Ringtone Khaajana and not to charge subscription which I never applied and used regarding
- Unwillfully charged for Ringtone Khajana Servces never applid
for.
- Made a number of times requests to Air-Tel Customer Care on
phone an also through SMS to deactivate the Ringtone Khajana
and not to deduct the subscription from my account.
- All my repeated requests were ignored and every monthgn Rs.
30/- was deducted / chaged frm my prepaid account without
my permissioin.
- This act is unfair and be remedied immediately.
- Unwillfully charged for Ringtone Khajana Servces never applid
for.
- Made a number of times requests to Air-Tel Customer Care on
phone an also through SMS to deactivate the Ringtone Khajana
and not to deduct the subscription from my account.
- All my repeated requests were ignored and every monthgn Rs.
30/- was deducted / chaged frm my prepaid account without
my permissioin.
- This act is unfair and be remedied immediately.
Air-tel Prepaid Complaint, activating Ring Tone Khaajana never applied for and used regarding
1. I am your valued prepaid Air-tel mobile user.
2. I am unwillfully charged for Ring Tone Khajana @ Rs. 30/- p.m.
from April 2008 onwards which I have never applied forand
never used.
3. I made requests, a number of times to Air-Tel Customer Care
on phone and also through SMS to deactivate the Ring Tone
Khajana and not to deduct the subscription from my account.
4. All my repeated requests were ignored and every month
subscription @ Rs.30/- p.m. was deducted / charged from my
prepaid account without my permission.
5. This act is unfair and may be remedied immediately.
1. I am your valued prepaid Air-tel mobile user.
2. I am unwillfully charged for Ring Tone Khajana @ Rs. 30/- p.m.
from April 2008 onwards which I have never applied forand
never used.
3. I made requests, a number of times to Air-Tel Customer Care
on phone and also through SMS to deactivate the Ring Tone
Khajana and not to deduct the subscription from my account.
4. All my repeated requests were ignored and every month
subscription @ Rs.30/- p.m. was deducted / charged from my
prepaid account without my permission.
5. This act is unfair and may be remedied immediately.
caller tune
Airtel Prepaid — Unapproved Deduction of Balance
My mobile number is [protected] (Airtel) I have been using this connection for last three years.SUMMARY:
My complete balance is getting deducted everytime I recharge. I get a message from AD-54321 saying "Thanks for downloading ChopperRescue from Airtel. You have been charged Rs. 40. Join GamesClub at http://gclub.in" (Received at 21:45 on 20.10.2010) I NEVER downloaded any such game or anything paid for that matter over the net. NO APPROVAL for any such transaction was taken from me before the deduction. I am too afraid to recharge my phone now because all the money gets deducted right after I do so!
DETAILS
I recently purchased a GPRS enabled phone (Nokia C3) And there On which I access the basic Sites like facebook and gmail from which I access the free content. I never accessed GClub.in. I don't even know what is that. On 19th January, I had Rs. 8 on my balance and then out of the blue I get a similar message as stated above saying Rs. 10 has been deducted (Received at 12:31, on 19.10.2010). I ignored it for some reason for it was a huge amount and I received the message right after some browsing I did.
Today on 20th I just went to Facebook and Gmail and thats it in the morning. In the evening at around 8.00pm I recharged my phone with Rs. 50 and after a few calls my balance was Rs. 41. Now at 9.30pm I again get a message from AD-54321 that I stated above saying they deducted Rs. 40 from my balance!!!
I am too afraid to recharge my phone now. What if it keeps deducting ALL my balance everytime. I have been using this number for such a long time I cannot even afford to change it so suddenly. My work and my personal connectivity is severely getting affected.
PLEASE HELP!
company ko jyada profit karna ha to aise he karegi.prepaid me kon harroj balance check karta hai?jab ji cha ha to paise kaat liya.trai ko likh k company ko bada fine karvana chahiye.aur victim logo ko paresan karne k liye concern employee ko jail me bhejna chahiye. to hi sudhrega.
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Airtel Prepaid — Activation of Caller tunes
Caller tunes in my prepaid card was activated without my knowledge. Previously also some airtel marketing person tried to cheat me by forcefully trying to convince me for activation of caller tunes on my card.