[Resolved]  Airtel Prepaid SIM — VALID IMEI FOR MOTO V8

Hi,

I have a Motorola V8 (RAZR 2) handset. Recently i received messages regarding having a valid IMEI.It was stated to message my 8-digits of IMEI number to 121.
I received a message informing it is a Valid Number . Still my SIM got deactivated.
I approached the Mobile Store showroom as instructed by the Customer Care Executive.
They say the mobile handset is authentic and the error lays with the Airtel guys since they didnt take care o[censored]pdating the information.Could you resolve ASAP.
When there is no software in place to update the airtel user information why put your customers at stake and so much of inconvenience.

The Airtel Guys Service personnel in Customer Care doesnt have any information regarding that nor they provide proper information regarding whom to contact.

My IMEI number : [protected].

My Mobile number : [protected].

kindly do the needful.

Thanks,
M.Sushumna.