[Resolved] Airtel — Sim Card Registration Failed
Gegeorgepaul120 on Jul 13, 2012
My Airtel prepaid mobile 9895052756 service stopped working from past 8 days due to the error Simcard registration failed. Tried using a different phone but never worked. I tried contacting Airtel customer care many times and none bothered to look in to this matter.
I had already sent many emails to the Airtel Appellate authorities and a lady named SHILPA S replied saying that my alternate number is not reachable. When I replied to her email saying "Stop lying" and start resolving the problem. She then sent an email requesting for all non relevant questions like, hows the voice clarity, how many towers are displayes, what does the cell info display status shows and so on. Finally she asked me for the SIM number which I sent through an email. I have never got an update and my phone is dead for more than 10 days now. This is not acceptable since this is the main number my family and relatives use to contact. I have also raised a complaint through Airtel www.airtel.in/airtelpresence and no response till date.
Since it is too late I want some higher authorities from Airtel to look in to this and do the needful ASAP. I want Airtel to compensate for the loss that they have made to me and should pay for the difficulties I had to gone through because of their poor service.
Complaint marked as Resolved Oct 14, 2016
Airtel Customer Care's response, Jan 30, 2013
Namaste Mr. Mohata,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at firstname.lastname@example.org.
We assure you that we are committed to resolving the issue to your satisfaction.
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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