[Resolved]  Bajaj Finserv Lending — bajaj finserv cheating customers by adding insurance to consumer loans without approvals

Address:

Bangalore, Karnataka

Bajaj Finserv adding insurance to consumer durable loan without the consent from customer.
Please find the communication regarding this to bajaj for my query and help me to get rid of this.


Hi,

LOAN NO:4040CD[protected]Consumer durable loan)


For the above mentioned loan EMI amount is 2600 and i am getting informed as it is 2857.So the bank is rejecting the ecs.
Please submit the correct ecs mandate to the bank.


You are cheating customers by adding an EMI for a card which has been told only a one time charge of 263 will be deducted at the time of taking the loan .But when log on to my account it is showing an EMI for 257 for 10 months which you are charging it without any communication or approval from me.I have the same query for your customer support previously and they are telling system it is showing like that we cannot help.
Please address this and do the needful.

[protected][protected][protected]

Reply from custome care


Dear Customer,

Thank you for writing to us at Bajaj Finserv Lending.

We would like to inform you that the EMI card nominal fee is Rs. 199/- and it is charged at time of card application.

We would like to inform you that your loan account number 4040CD00296806, is covered under an insurance for which there is an additional monthly EMI of Rs. 257/-. Please note that this is a life insurance, which is provided with every loan for security of loan and loan account holder.

Also, we have mentioned below the complete details of your loan:

Loan Tenure:8
Number of Advance EMIs paid: 0
Number of EMIs paid:5
Number of EMIs due:3
Insurance account number:404BAL00296807
Insurance premium:257

Please find the attached copy of Statement Of Account.

We observe from our records that, the payment presented through ECS has been returned by your bank, with the reason that the ECS Mandate was not received by them & due to signature mismatch.

Please note that we have already sent the ECS mandate to your Bank for activation of the ECS. We request you to kindly take this up further with your bank.

To ensure smooth functioning of your ECS, you may register once again by following the below mentioned steps -
•Please take 2 printouts of the attached ECS mandate form and fill both the forms.
•Forms need to be duly signed and stamped by your bank

The above mentioned documents need to be submitted at your nearest branch

Bangalore Branch Address.
8th Floor,
Prestige Towers,
Residency Road,
Bangalore,
Karnataka - 560025

Alternatively you may also courier these documents to us on the below mentioned address. Please ensure you mention your Loan account on the forms.

Bajaj Finance Limited
c/o Tata Consultancy Services
Attention - Satyarth Mishra / Pradeep Rajput
Electronic Sadan No. 3, Bhosari MIDC
Near Philips , Near Bhosari Police station
Pune Nasik Phata ,
Pune 411026,
Maharashtra
India.

Please note if the repayment track is not streamlined it will impact your CIBIL & incur Penal charges.

For any further clarifications write to us at [protected]@bajajfinserv.in.

Your feedback is important to us. Please take a few minutes to give us your feedback .
Feedback on We Care

Assuring you of our best services always.

Yours sincerely
Bajaj Finserv Lending.
Bajaj Finance Ltd