[Resolved] Bharti Airtel Limited — Pathetic Customer care & duping me | |||
Subject: REMINDER 3: FINAL REMINDER & COMMUNICATION PROBLEMS WITH AIRTEL SERVICE AT TWO NUMBERS Dear All, It comes with a lot of grief as the patience I displayed, Airtel was truly unworthy of the same. I hold a number 88..226...(You can know the two numbers I complain about thru the complaint number as its unsafe to put them on a public forum) I had visted the Airtel office and met Mr Nand Kishore with all the below mentioned problems and he was supposed to revert back to me by 8th April Thats the next day with a solution. As they had not creditted back the amount I had paid in the initial(500 rs). I called three times to Mr Nanad Kishore on 8th, which you can also check in the gemntleman's call log, but neither did he honour his commitment, nor did he call back. Then Mr Saurabh Kumar, one of my aquaintance working with Airtel who had met me when I was talking to Mr Nandkishore, called me as I had called him after calling nandkishore and tried offering me a solution. He said that 200 rs will be immediately creditted and then 100 each will be creditted every month. When I asked that I want to speak to Jyoti, to whom nandkishore reports, he suggeted he will be able to give the solution. Trusting the same, he offered me to give an immediate discount for the mistake Airtel had committed in not paying me back my 500 rs., he offered 200 rs discount immediately and 100 each for 3 months which follow. Not satisfied with the solution as i did not trust AIRTEL, i agreed as he was an aquaintance. With the problem with the other number, he told me he will take around 4-5 days to revert, I agreed, and I waited. It has been 20 days and I have no response nor any communication. I paid the previous bills on both numbers, as directed, and as 88..226... was on dispute I reduced the amount which was on discount and paid, but accidentally i miscalculated and still paid more, The disputed amount was 602, and what I did not pay was 457 or so, as it was disputed. I was getting conactant calls from Airtel on the number from gurgaon and I told them thats its in dispute and I am still awaiting a response. Yesterday I recieved my Bill intimation on my cell, which said that my bill is 544. Now when I felt it was more as the calling i did did not exceed 390, i called them up for clarification. I realise that I have recieved 135 rs as discount, which comes with the freedom 249 plan and still did not get the discount of rs 100 which was promised to me. When I asked them as why did I not get it, they say, there is still no mention of the deposit amount paid. Why? When I gave you all details and still there is no update, do i have to fight everymonth now to get my own money. When i asked him in what section was the 200 rs dicount given last time, he said that it was for custmer loyalty and to oblige me but is no where mentioned that it was for the return of the 500 rs I paid in security deposit. lodged a new complaint no 37150970 with my shazad alam. (I have a recording of the conversation, if you wish, i can send it across to you, and it is a customer call where the customer care wasted 1 hr and still no solution) I really do not know how the organisation is run and what filthy customer cheating practices you might follow, I am tired, agonised and over with facing such trauma with Airtel. I want that my 500 rs that i paid in the initial, be refunded to me Immediately, I am not willing for a month to month adjustment. With my another number 88..226..., I am still to get a revert, and no details have been given till now. I am not going to pay the charges for a service I have not used. The reversal of Rs 602 has still not happened, after repeated reminders, Visiting your ofiices, showrooms, wasting my precious time, wasting fuel, causing mental stress...and the list of damage is endless. Kindly do not send me auto generated mails, I want people to write mails readin everything. There is a chain of trailing mails, and I guess there would be someone in the airtel who would care for the company, and not like to run away from responsibilities(like all I have met till now), and hence will read it all and can solve. Rgds, Serene Samuel 88..266... On 4/8/11, Serene Samuel <[protected]@gmail.com> wrote: > Dear Mr Mitra, > > I would like you to give me your contact number so that I can explain > you the entire problem, cause your mail seems to be pure english, and > a copy paste, but no solution. > If you would pay heed to the entire problem, you would see that I had > mentioned of taking "Tikona wifi connection" at my home, and then > using the internet facilities from tikona to access net from my > mobile, but never used the Airtel service. Reason being 1) I never > knew the internet services are given to me, 2) I never knew what are > the charges of the same, for which your company is at fault. It would > be very foolish of any individual to use the telecom service provider > for internet when a faster internet connection via wifi is available > at home(Holmesian deduction). And if i had to ever use your service I > would have used it from the day I got the connection active, why only > after the instalation of Tikona wifi at my home? > I had taken a plan which was apt for my phone, and thus was my usage. > You can see the bill. If I had to use internet, I could have taken the > 98 rs plan!! I was never told of the services being pre installed on > the sim and nor of the charges of the same and hence there is no > question of me using it. I hope you would have the time to read this > and now understand as how it went wrong from your end. > > I would admire the lethargy creeping into such a mamoth telecom > provider. My 3 reminder mail of 6th March is being replied on 8th > march. > > I wonder if I would have a prompt response on that, The expereince at > Airtel says, its going to go in the cold bin. > > On 4/8/11, [protected]@airtel.in <[protected]@airtel.in> wrote: >> Dear Mr. Samuel, >> >> This has reference to your concern regarding charges for Airtel Live for >> your Airtel postpaid mobile number 88..266.... >> >> Thank you for your email to Airtel and the opportunity to assist you. >> >> We regret the inconvenience in this regards. We would like to inform you >> that we have rechecked our records and not found any charges for Airtel >> which is mentioned in the trail mail. >> >> Please be assured that our billing system is foolproof and there is no >> manual intervention. The software captures the details of the call that >> you >> make from and receive on your mobile and generates the invoice >> accordingly. >> Once the invoice is generated, we take stringent measures to ensure zero >> defects. >> >> It has always been our endeavor to provide you with the best customer >> service and we assure you of our sincere commitment to meeting all your >> future requirements too. >> >> Please feel free to speak to our call centre executive on 121 regarding >> any >> issue/concern. You can also email us at [protected]@airtelindia.com. >> >> You can get in touch with the Nodal Officer with your earlier request or >> complaint number if it's still unresolved. >> >> You may send an email at nodalofficer.[protected]@airtel.in. or you may call at >> [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer >> will >> provide a resolution to your complaint in 10 days. >> >> If you do not receive a satisfactory response from Nodal officer you may >> send an email at appellate.[protected]@airtel.in. or you may call at [protected] >> from >> 9:30 AM to 6:30 PM Monday to Friday. >> >> Warm Regards >> Rahul Mitra >> Appellate Office >> Bharti Airtel Limited >> >> Your response will help us to enhance your experience with Airtel. Please >> click on the link below & provide us your valuable feedback on this >> interaction >> Click here to provide Feedback. >> >> Or, if you cannot click on the above link, please copy the full URL from >> below and paste the URL in your web browser. >> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=61A3E5136CADEF177190FD1E68A9D2315...⇄ >> >> Simplify Life with Airtel Selfcare. Just dial *121# and get instant >> information related to your account on your Mobile Screen. >> >>[protected]Original Message[protected] >> From: [protected]@gmail.com >> To: [protected]@airtel.in >> Cc: >> Sent: 06/04/2011 12:44:42 >> Subject: REMINDER 3: Re: REMINDER 1: FINAL REMINDER & COMMUNICATION >> PROBLEMS >> WITH AIRTEL SERVICE AT TWO NUMBERS >> >> Dear Rashi, >> >> Too disappointed to see that yesterday I had mailed 3 reminders and to >> the one you are responding to is the first. Not just that, The >> response is completely englis but no action. Moreover, You have not >> even read the complete mail, I had two issues highlighted you just >> gave me a partial solution for one, as how to stop the airtel live, >> but no solution as how you charged me rs 602 wrong for it, thus >> bringing me into a mental trauma, increasing my BP, bringing me to >> medical risk and wasting my time. You have not even replied to the >> query on the number 88..266.... >> >> So pathetic that you people dont even read the complete mail and thus >> cannot bring the customer to that delight mode. >> >> Hope this time someone reads it and understands that the PROBLEMS ARE >> NOT YET SOLVED, even in the stipulated time(See the trailing mails) >> mentioned by you. >> >> Thanks & rgds, >> >> Serene Samuel >> PS: as i have already given 3 reminders, which have been answered the >> following day, I am changing the subject from reminder 1 to reminder >> 3. >> >> >> On 4/6/11, [protected]@airtel.in wrote: >>> Dear Mr.Samuel, >>> >>> This has reference to your feedback regarding the service provided at >>> our >>> Customer Care. >>> >>> Thank you for your email to Airtel and the feedback provided. >>> >>> We regret the inconvenience caused to you. We wish to assure you that we >>> have registered your feedback and would be working to ensure that this >>> is >>> incorporated in our service delivery in future. >>> >>> >>> >>> The Nodal Desk has been designed to help resolve issues which have so >>> far >>> not been resolved to your satisfaction. >>> >>> We would like to thank you for taking out the time to voice your >>> concern. >>> At >>> Airtel, we believe that our customer's feedback is a valuable input >>> which >>> helps us to improve our services and ensure that we strive towards >>> achieving >>> customer satisfaction. >>> >>> We thank you for your association with Airtel and look forward to an >>> enduring relationship. >>> >>> We would also like to let you know about the option of deactivating >>> Airtel >>> >>> Live service from your Airtel Mobile by following the simple steps >>> below: >>> >>> " To Deactivate - type and send it to 121 (Toll free) >>> >>> The service will be activated/ deactivated within 4 hours of receiving >>> your >>> request. >>> >>> Further we would like to inform you that Airtel live service has been >>> all >>> ready deactivated on your no. >>> >>> We hope that this response has addressed your query suitably. >>> >>> Please feel free to speak to our call centre executive on 121 regarding >>> any >>> issue/concern. You can also email us at [protected]@in.airtel.com. >>> >>> >>> >>> You can get in touch with the Nodal Officer with your earlier request or >>> complaint number if it's still unresolved. >>> >>> You may send an email at nodalofficer.[protected]@airtel.in or you may call at >>> +91 >>> >>> [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer >>> will >>> provide a resolution to your complaint in 10 days. >>> >>> >>> >>> If you do not receive a satisfactory response from Nodal officer you may >>> send an email at appellate.[protected]@airtel.in or you may call at +91 >>> [protected] >>> >>> from 9:30 AM to 6:30 PM Monday to Friday. >>> >>> Warm Regards >>> Rashi Devendra >>> Appellate Office >>> Bharti Airtel Limited >>> >>> Your response will help us to enhance your experience with Airtel. >>> Please >>> click on the link below & provide us your valuable feedback on this >>> interaction >>> Click here to provide Feedback. >>> >>> Or, if you cannot click on the above link, please copy the full URL from >>> below and paste the URL in your web browser. >>> >> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F112749DE628 >> 68AAEA137393FF >>> 1 A 87B9EFF A 8 A 6 8 9 B A 97A818082&refno=[protected] >>> >>> Simplify Life with Airtel Selfcare. Just dial *121# and get instant >>> information related to your account on your Mobile Screen. >>> >>>[protected]Original Message[protected] >>> From: [protected]@gmail.com >>> To: [protected]@airtel.in >>> Cc: [protected]@gmail.com >>> Sent: 04/04/2011 12:50:35 >>> Subject: Reminder 1: FINAL REMINDER & COMMUNICATION TO DISCONTINUE >>> "AIRTEL >>> >>> LIVE" ON 88...226... & 88..266... + Problems with Airtel service at these >>> two >>> numbers >>> >>> Reminder 1 as no update on the same. >>> >>> On 4/2/11, Serene Samuel wrote: >>>> Dear all who read thru this mail, >>>> >>>> I hope you have enough patience to read thru a customers's complete >>>> mail, so that you come to terms with reality, as what pathetic >>>> customer service is offered from your organisation. >>>> >>>> 1) for 88...226...:- I had already placed a dispute regarding my bill >>>> with the complain no:36674136. Mr Rajesh the Nodal officer had told >>>> that he would get back to me by 5th Apr by 13:55. My plan was a 199 >>>> plan but you have charged me 602 bucks for data usage, whereas I have >>>> used my wifi connection at home. The harrasement and trauma I had been >>>> facing since the first message arrived and your system was unable to >>>> give the details of it, only maligns the name of Airtel. You have >>>> duped me, I never asked for the service, but you gave it to me, >>>> without me knowing of it or the charges of its usage. When on 9th >>>> March, Wifi was installed at my home, I used it thru the phone, but no >>>> internet thru you and you charged me 602, for using my wifi connection >>>> thru my phone. Everyday you have delayed to reply my queries and a >>>> solution, since 19th March, I had been stressed, bringing me to mental >>>> and physical harm. I had mentioned the same time and agian, but your >>>> organisation does not care for the same. You just want to squeeze >>>> money out of our pockets, with no visble relation to customer service. >>>> I am not going to pay for this data usage charges you have put on the >>>> bill. >>>> >>>> 2) for 88..266...:- I had taken this number in begining of October >>>> where I paid rs 500 as activation charges and the executive said that >>>> after the 4th month the same will be refunded to me. I have paid >>>> regular bills and we are in March now but still now my money has not >>>> been returend to me. When on 31st march i called the customer care >>>> regarding the same, they said they dont know of any 500 rs paid by me. >>>> They asked me to give the reciept number. Am i living in a home or a >>>> govt office that i should be keeping receipts of the payments I make. >>>> I rushed to the executive and searched for the reciept number. It is >>>> 95743 and when i called the customer care from there, they said that >>>> it is not updated in our system and will be checked upon. and then my >>>> discounts will start. This is my money, I gave it to you as a deposit, >>>> and you committed me of giving it back to me but now you dont honour >>>> the commitment. You say its not showing in your system. Do i have to >>>> run around for my own money. You are not paying me any interest on the >>>> same. Nor are you returning it the time you should have. Why are you >>>> duping people like this? If its is a human error thats your fault, the >>>> customer should not face a problem for it. What about the trauma and >>>> stress he goes thru. Are you going to pay for the BP fluctuations i go >>>> thru? I placed a complaing immediately on 31st march, 36677043 and >>>> they promised me to revert by 5th Apr 16:53. But I expected promptness >>>> from your and I am so disappointed by the beuracratic ways this >>>> company is displaying. Unconsiderate of the fact that the customer >>>> might be stressed. I want to have my entire 500 rs back immediately. >>>> >>>> Thank God that MNP has arrived, and people can choose to leave service >>>> providers who dupe and who cant keep their customers at least happy, >>>> if not delighted. I guess they taught you customer delight somewhere. >>>> And Thank God that now internet is an active medium and such traumas >>>> and agony you give to customers can be shown/forwarded to other >>>> e-literate people in multifolds, so that they know which service >>>> provider to choose. >>>> >>>> I will await your reply by 5th March evening latest(as promised by >>>> you), after which I will have to take judicial action. >>>> >>>> Rgds, >>>> >>>> Serene Samuel & Jennifer Serene >>>> >>>> On 4/1/11, [protected]@airtel.in wrote: >>>>> Dear Jennifer Samuel >>>>> >>>>> >>>>> Thank you for your email to airtel. >>>>> >>>>> We regret the inconvenience caused in this regards. >>>>> >>>>> >>>>> Further we would like to inform you that airtel live service has been >>>>> allready deactivated on your no. >>>>> >>>>> >>>>> n future too, please feel free to speak to our call centre executive >>>>> on >>>>> 121 >>>>> regarding any query/request and on 198 for any complaint.You can also >>>>> us at [protected]@in.airtel.com. >>>>> >>>>> You can get in touch with the Nodal Officer with your earlier request >>>>> or >>>>> >>>>> complaint number if it's still unresolved. You may send an email at >>>>> nodalofficer.[protected]@airtel.in or you may call at +91 [protected] from 9:30 >>>>> AM >>>>> >>>>> to >>>>> 6:30 PM Monday to Friday. The Nodal officer will provide a resolution >>>>> to >>>>> >>>>> your complaint in 10 days. >>>>> >>>>> If you do not receive a satisfactory response from Nodal officer you >>>>> may >>>>> >>>>> send an email at appellate.[protected]@airtel.in or you may call at +91 >>>>> [protected] >>>>> from 9:30 AM to 6:30 PM Monday to Friday. >>>>> >>>>> Assuring you the best of our services always, and looking forward to a >>>>> long >>>>> term association with you. >>>>> >>>>> Please do write in for any further assistance. >>>>> >>>>> >>>>> >>>>> Warm Regards >>>>> Anindita Hazarika >>>>> Nodal Office >>>>> Bharti Airtel Limited >>>>> >>>>> Your response will help us to enhance your experience with Airtel. >>>>> Please >>>>> >>>>> click on the link below & provide us your valuable feedback on this >>>>> interaction >>>>> Click here to provide Feedback. >>>>> >>>>> Or, if you cannot click on the above link, please copy the full URL >>>>> from >>>>> >>>>> below and paste the URL in your web browser. >>>>> >>> >> https://ispeed.airtel.in/iVoiceFeedback/Search/EFVi >> >> This e-mail and any files transmitted with it are for the sole use of the >> intended recipient(s) and may contain confidential and privileged >> information. If you are not the intended recipient, please contact the >> sender by reply e-mail and destroy all copies and the original message. >> Any >> unauthorized review, use, disclosure,dissemination, forwarding, printing >> or >> copying of this email or any action taken in reliance on this e-mail is >> strictly prohibited and may be unlawful. The recipient acknowledges that >> Bharti Airtel Limited or its subsidiaries and associated >> companies(collectively "Bharti Airtel Limited"),are unable to exercise >> control or ensure or guarantee the integrity of/overthe contents of the >> information contained in e-mail transmissions and further acknowledges >> that >> any views expressed in this message are those of the individual sender >> and >> no binding nature of the message shall be implied or assumed unless the >> sender does so expressly with due authority of Bharti Airtel Limited. >> Before >> opening any attachments please check them for viruses and defects. > > > -- > Serene Samuel > 088..266... > -- Serene Samuel 088..266... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
They have finally provided the receipt.
Remember, It is cool for stand up for your own rights. Read the article in the Sunday times 2 weeks prior or so, regarding the Anna Hazare Movement.
Companies who make false promises and who dupe, we should stand against them, together. Spread awareness, spread light.
This chalta he attitude results in pulling us back. We work to earn for us not to fill pockets of cheating companies and corrupt people.
I know that a lonely stone gathers no mass, but together, we can bring down the biggest of cheating companies. Together we can make a difference.
Companies who make false promises and who dupe, we should stand against them, together. Spread awareness, spread light.
This chalta he attitude results in pulling us back. We work to earn for us not to fill pockets of cheating companies and corrupt people.
I know that a lonely stone gathers no mass, but together, we can bring down the biggest of cheating companies. Together we can make a difference.
I completely agree, Airtel is a company which does dupe people like this. I read your whole mail. Too long, but shows the whole picture. The fact is they also tell you to go to consumer court if you do not find answers or solution, because they know such act either does not occur from customer's side, or if it does, it is going to take a long time in our judiciary.
They have 1 cr customers, even if they charge 1 Re a day from them without knowing or in some miscellaneous head, they earn 1cr, which goes in their pocket. Rather 1Cr is the number of people who took Airtel till date, I guess lot would have left it by now.
Their VAS team has targets to achieve, and so they do charge here and there extra to keep filling Airtel's pocket, thats their job.
The best way is that you forward this mail to all your friends and tell them to keep forwarding ahead. When more people know of it, they will understand every time 1 Re or 2 Rs or any amount is charged extra, where is it going. This will help them take either take MNP or close the number.
This will also help more people, as they wont be fooled by AIRTEL as they will prefer other telecom providers over this cheating company.
They have 1 cr customers, even if they charge 1 Re a day from them without knowing or in some miscellaneous head, they earn 1cr, which goes in their pocket. Rather 1Cr is the number of people who took Airtel till date, I guess lot would have left it by now.
Their VAS team has targets to achieve, and so they do charge here and there extra to keep filling Airtel's pocket, thats their job.
The best way is that you forward this mail to all your friends and tell them to keep forwarding ahead. When more people know of it, they will understand every time 1 Re or 2 Rs or any amount is charged extra, where is it going. This will help them take either take MNP or close the number.
This will also help more people, as they wont be fooled by AIRTEL as they will prefer other telecom providers over this cheating company.
PS: This is a post of 1st May which I could not feed here. Post of 3rd may is just about to come.
Friends another discovery!!, The customer care had asked me time till
4th may to revert on this. I got two calls on Friday but could not
pick up due to being involved in some other work. Remember, one does
not know it is the customer care number. There were msgs too that we
had called you from x number regarding your complaint but as we could
not get thru you we will call back. The msg was sent twice as the call
was also twice. In evening when I got free from my work, I called the
cust care and told them to call me anytime as I am free now. The
gentleman said that my complaint is closed because I did not pick the
phone. So here the complaint does start on your request but closes on
theirs, not on to your satisfaction. I asked this senior person to
open my complaint and keep it open till I tell them to close it, means
till I receive a solution. On Saturday whole day I do not receive a
call and I call to check up on 198 and a senior person tells me that
the complaint was closed, and raises another complaint. So even though
I telling the customer care guy and he confirming that he will keep
the complaint open it never actually happened. It is good that I
record all their conversations, else they can any day refute and say,
we never said this!! It is a complaint made on 31st march and a month
has passed but no resolution. I am so pissed with the organization
that I will deactivate(or take MNP to Vodafone or Tata docomo) 3
airtel numbers and 2 airtel DTH connections that run in our home if I
do not get a solution by their committed date. How can pvt sect
organization be so lethargic and un professional.
PS: This is a post of 1st May which I could not feed here. Post of 3rd may is just about to come.
Friends another discovery!!, The customer care had asked me time till
4th may to revert on this. I got two calls on Friday but could not
pick up due to being involved in some other work. Remember, one does
not know it is the customer care number. There were msgs too that we
had called you from x number regarding your complaint but as we could
not get thru you we will call back. The msg was sent twice as the call
was also twice. In evening when I got free from my work, I called the
cust care and told them to call me anytime as I am free now. The
gentleman said that my complaint is closed because I did not pick the
phone. So here the complaint does start on your request but closes on
theirs, not on to your satisfaction. I asked this senior person to
open my complaint and keep it open till I tell them to close it, means
till I receive a solution. On Saturday whole day I do not receive a
call and I call to check up on 198 and a senior person tells me that
the complaint was closed, and raises another complaint. So even though
I telling the customer care guy and he confirming that he will keep
the complaint open it never actually happened. It is good that I
record all their conversations, else they can any day refute and say,
we never said this!! It is a complaint made on 31st march and a month
has passed but no resolution. I am so pissed with the organization
that I will deactivate(or take MNP to Vodafone or Tata docomo) 3
airtel numbers and 2 airtel DTH connections that run in our home if I
do not get a solution by their committed date. How can pvt sect
organization be so lethargic and un professional.
PS: This is a post of 1st May which I could not feed here. Post of 3rd may is just about to come.
PS: In reply to the AIRTEL post dated 2nd May by Rakesh Ranga
Just writing two lines of apology does no good, I have gone thru this agony and stress since March. Yesterday noon an executive/manager Kunal called and said he will resolve the problem. He asked me the details again and said he will refund the Rs 500 by evening and will call me once the money is being refunded to my account. He took a time till evening yesterday, I still await if there could be any response(The conversation is recorded).
I also recorded conversation with the Airtel Office Owner from whom I took the connection where he clearly states that the 500 rs that I had deposited is not reflecting because of some error, and he will make sure he will pursue and get me back my money.
My question is, It is my money that I deposited, I have been asking for it for more than a month now, How long should a person wait for his own money? Why cant they listen to the customer when he says he has not used a service and he has been charged wrongly, cant they see the credit history of the client, whether he has paid all bill on time or not: when he has done till now, why not now, cant they see their own fault in it?
Not just that, is the system so paralysed that it takes more than a month to resolve queries. Is no one except the top management not capable of solving a customer's problem. And if so, we should try getting Mr Mittal's number, and should only call him to resolve our queries.
I hope you are taking a note of the same Mr Ranga, I would like to see the promptness of your response. The request is, I have gone thru enough agony, stress and pain for more than a month(and I know that Airtel is not a customer delight provider that it would go out of the way to please it, coz let me be honest, if it does, I will surely mention that too here, I mention good as good and bad as bad), If the queries cannot be solved, then do let us know soon so that we can take necessary actions.
Just writing two lines of apology does no good, I have gone thru this agony and stress since March. Yesterday noon an executive/manager Kunal called and said he will resolve the problem. He asked me the details again and said he will refund the Rs 500 by evening and will call me once the money is being refunded to my account. He took a time till evening yesterday, I still await if there could be any response(The conversation is recorded).
I also recorded conversation with the Airtel Office Owner from whom I took the connection where he clearly states that the 500 rs that I had deposited is not reflecting because of some error, and he will make sure he will pursue and get me back my money.
My question is, It is my money that I deposited, I have been asking for it for more than a month now, How long should a person wait for his own money? Why cant they listen to the customer when he says he has not used a service and he has been charged wrongly, cant they see the credit history of the client, whether he has paid all bill on time or not: when he has done till now, why not now, cant they see their own fault in it?
Not just that, is the system so paralysed that it takes more than a month to resolve queries. Is no one except the top management not capable of solving a customer's problem. And if so, we should try getting Mr Mittal's number, and should only call him to resolve our queries.
I hope you are taking a note of the same Mr Ranga, I would like to see the promptness of your response. The request is, I have gone thru enough agony, stress and pain for more than a month(and I know that Airtel is not a customer delight provider that it would go out of the way to please it, coz let me be honest, if it does, I will surely mention that too here, I mention good as good and bad as bad), If the queries cannot be solved, then do let us know soon so that we can take necessary actions.
With Airtel I guess one has to be proactive. On the other Airtel number i have 88..226... also I had paid a activation fees of rs 500, which is also mentioned in the pink customer relationship form that is given to me, with the number 18823. But when I called the customer care asking whether it is mentioned in the system or not, The customer care executive, Sarita denied the same. She said there is no activation fees reflecting on their system(I have the recorded conversation as the proof). So that means I will have to fight for this number again, to get back 500 rs. I lodged a complaint and she gave me a complaint number 37219545. It was deposited at Airtel Showroom at Kiran Path Chauraha, Kiran Path, Mansarover to Mr Naresh wh is the owner(His number is already mentioned in the comlaint) with the customer relationship form 18823.
How can this be possible that you eat up the money i give as security deposit or activaion fees, which you are supposed to revert to me? I am not going to fight again for this number too, I need a refund of this number now. I have had the agony, stress and pain with one number and I am not willing to take it again for this number, I have lodged the complaint, I have given all details. I need my money back for this number too.
Mr Ranga, I do not want to let you go thru the shame of asking apology again for this mobile number and its complaint hence I need the refund now.
How can this be possible that you eat up the money i give as security deposit or activaion fees, which you are supposed to revert to me? I am not going to fight again for this number too, I need a refund of this number now. I have had the agony, stress and pain with one number and I am not willing to take it again for this number, I have lodged the complaint, I have given all details. I need my money back for this number too.
Mr Ranga, I do not want to let you go thru the shame of asking apology again for this mobile number and its complaint hence I need the refund now.
Mr Ranga,
Do you want me to thank you for solving the problem that I had raised on 31st March, Not 28th April, Its on 28th April that I raised on this platform(consumer complaints). And I justfully asked for my own money! how would you feel if you go to the bank and it refuses to pay you your money? And so proudly you claim that to be solved. You should be ashamed that due to the lethargy in your organisation a customer suffered for more than a month for getting his own moeny back!!
And I guess you tend to miss the details a lot. Well there might me plenty complaints to handle, so thats bound to happen. There are 2 complainst pending. I lodged another complaint today. If you could read just above your posts made today.
I want that refund too now. For your ease and to release me from another agony for more than a month let me paste it again for you here.
1) "With Airtel I guess one has to be proactive. On the other Airtel number i have 88..226... also I had paid a activation fees of rs 500, which is also mentioned in the pink customer relationship form that is given to me, with the number 18823. But when I called the customer care asking whether it is mentioned in the system or not, The customer care executive, Sarita denied the same. She said there is no activation fees reflecting on their system(I have the recorded conversation as the proof). So that means I will have to fight for this number again, to get back 500 rs. I lodged a complaint and she gave me a complaint number 37219545. It was deposited at Airtel Showroom at Kiran Path Chauraha, Kiran Path, Mansarover to Mr Naresh wh is the owner(His number is already mentioned in the comlaint) with the customer relationship form 18823.
How can this be possible that you eat up the money i give as security deposit or activaion fees, which you are supposed to revert to me? I am not going to fight again for this number too, I need a refund of this number now. I have had the agony, stress and pain with one number and I am not willing to take it again for this number, I have lodged the complaint, I have given all details. I need my money back for this number too.
Mr Ranga, I do not want to let you go thru the shame of asking apology again for this mobile number and its complaint hence I need the refund now."
2) "If you would pay heed to the entire problem, you would see that I had
> mentioned of taking "Tikona wifi connection" at my home, and then
> using the internet facilities from tikona to access net from my
> mobile, but never used the Airtel service. Reason being 1) I never
> knew the internet services are given to me, 2) I never knew what are
> the charges of the same, for which your company is at fault. It would
> be very foolish of any individual to use the telecom service provider
> for internet when a faster internet connection via wifi is available
> at home(Holmesian deduction). And if i had to ever use your service I
> would have used it from the day I got the connection active, why only
> after the instalation of Tikona wifi at my home?
> I had taken a plan which was apt for my phone, and thus was my usage.
> You can see the bill. If I had to use internet, I could have taken the
> 98 rs plan!! I was never told of the services being pre installed on
> the sim and nor of the charges of the same and hence there is no
> question of me using it. I hope you would have the time to read this
> and now understand as how it went wrong from your end.
>
> I would admire the lethargy creeping into such a mamoth telecom
> provider. My 3 reminder mail of 6th March is being replied on 8th
> march.
>
> I wonder if I would have a prompt response on that, The expereince at
> Airtel says, its going to go in the cold bin.
for 88...226...:- I had already placed a dispute regarding my bill
>>>> with the complain no:36674136. Mr Rajesh the Nodal officer had told
>>>> that he would get back to me by 5th Apr by 13:55. My plan was a 199
>>>> plan but you have charged me 602 bucks for data usage, whereas I have
>>>> used my wifi connection at home. The harrasement and trauma I had been
>>>> facing since the first message arrived and your system was unable to
>>>> give the details of it, only maligns the name of Airtel. You have
>>>> duped me, I never asked for the service, but you gave it to me,
>>>> without me knowing of it or the charges of its usage. When on 9th
>>>> March, Wifi was installed at my home, I used it thru the phone, but no
>>>> internet thru you and you charged me 602, for using my wifi connection
>>>> thru my phone. Everyday you have delayed to reply my queries and a
>>>> solution, since 19th March, I had been stressed, bringing me to mental
>>>> and physical harm. I had mentioned the same time and agian, but your
>>>> organisation does not care for the same. You just want to squeeze
>>>> money out of our pockets, with no visble relation to customer service.
>>>> I am not going to pay for this data usage charges you have put on the
>>>> bill.
"
Do you want me to thank you for solving the problem that I had raised on 31st March, Not 28th April, Its on 28th April that I raised on this platform(consumer complaints). And I justfully asked for my own money! how would you feel if you go to the bank and it refuses to pay you your money? And so proudly you claim that to be solved. You should be ashamed that due to the lethargy in your organisation a customer suffered for more than a month for getting his own moeny back!!
And I guess you tend to miss the details a lot. Well there might me plenty complaints to handle, so thats bound to happen. There are 2 complainst pending. I lodged another complaint today. If you could read just above your posts made today.
I want that refund too now. For your ease and to release me from another agony for more than a month let me paste it again for you here.
1) "With Airtel I guess one has to be proactive. On the other Airtel number i have 88..226... also I had paid a activation fees of rs 500, which is also mentioned in the pink customer relationship form that is given to me, with the number 18823. But when I called the customer care asking whether it is mentioned in the system or not, The customer care executive, Sarita denied the same. She said there is no activation fees reflecting on their system(I have the recorded conversation as the proof). So that means I will have to fight for this number again, to get back 500 rs. I lodged a complaint and she gave me a complaint number 37219545. It was deposited at Airtel Showroom at Kiran Path Chauraha, Kiran Path, Mansarover to Mr Naresh wh is the owner(His number is already mentioned in the comlaint) with the customer relationship form 18823.
How can this be possible that you eat up the money i give as security deposit or activaion fees, which you are supposed to revert to me? I am not going to fight again for this number too, I need a refund of this number now. I have had the agony, stress and pain with one number and I am not willing to take it again for this number, I have lodged the complaint, I have given all details. I need my money back for this number too.
Mr Ranga, I do not want to let you go thru the shame of asking apology again for this mobile number and its complaint hence I need the refund now."
2) "If you would pay heed to the entire problem, you would see that I had
> mentioned of taking "Tikona wifi connection" at my home, and then
> using the internet facilities from tikona to access net from my
> mobile, but never used the Airtel service. Reason being 1) I never
> knew the internet services are given to me, 2) I never knew what are
> the charges of the same, for which your company is at fault. It would
> be very foolish of any individual to use the telecom service provider
> for internet when a faster internet connection via wifi is available
> at home(Holmesian deduction). And if i had to ever use your service I
> would have used it from the day I got the connection active, why only
> after the instalation of Tikona wifi at my home?
> I had taken a plan which was apt for my phone, and thus was my usage.
> You can see the bill. If I had to use internet, I could have taken the
> 98 rs plan!! I was never told of the services being pre installed on
> the sim and nor of the charges of the same and hence there is no
> question of me using it. I hope you would have the time to read this
> and now understand as how it went wrong from your end.
>
> I would admire the lethargy creeping into such a mamoth telecom
> provider. My 3 reminder mail of 6th March is being replied on 8th
> march.
>
> I wonder if I would have a prompt response on that, The expereince at
> Airtel says, its going to go in the cold bin.
for 88...226...:- I had already placed a dispute regarding my bill
>>>> with the complain no:36674136. Mr Rajesh the Nodal officer had told
>>>> that he would get back to me by 5th Apr by 13:55. My plan was a 199
>>>> plan but you have charged me 602 bucks for data usage, whereas I have
>>>> used my wifi connection at home. The harrasement and trauma I had been
>>>> facing since the first message arrived and your system was unable to
>>>> give the details of it, only maligns the name of Airtel. You have
>>>> duped me, I never asked for the service, but you gave it to me,
>>>> without me knowing of it or the charges of its usage. When on 9th
>>>> March, Wifi was installed at my home, I used it thru the phone, but no
>>>> internet thru you and you charged me 602, for using my wifi connection
>>>> thru my phone. Everyday you have delayed to reply my queries and a
>>>> solution, since 19th March, I had been stressed, bringing me to mental
>>>> and physical harm. I had mentioned the same time and agian, but your
>>>> organisation does not care for the same. You just want to squeeze
>>>> money out of our pockets, with no visble relation to customer service.
>>>> I am not going to pay for this data usage charges you have put on the
>>>> bill.
"
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Bharti Airtel — Airtel not providing receipts for prepaid recharges
Airtel outlets in Ahmedabad have stopped giving receipts for the cash they accept form the customers towaards Prepaid recharges.They say that we provide sms confirmation for the transaction..and that's it, no receipts/tax invoice are provided as they have a rule not to provide the same.
The complaint has been put on 121 and also to Nodal officer Mr. Keyur karia's and also with appellate officer Niti Sharma's office.
How is this possible that Airtel is accepting cash from customers and not giving Tax invoice/cashsale reciept for the same.
It seems that Airtel is doing cash business and not reporting teh same to tax authorities and generating a lot of Black Income.