[Resolved]  Bharti Airtel Mobile Service — Harassment & Torture

Attention:Mr Sunil Bharti Mittal (Chairman & MD), Sanjay Kapoor (CEO), K Srinivas (President), Krish Shankar (Executive Director Human Resources)

Hello,
I just want to confirm what is customer service as per you all, is it torturing your customer as well the people who have been contacting your customer on the given personal airtel mobile number, OR is it understanding your customer's concern when sincerely been informed to your authorities about the delay in payment due a medical emergency faced by customer in their home town.

Now the reason why i mentioned all this is because i have been receiving calls from airtel corporate collections dept with regards to my payment due for the number [protected]. I never wanted to default in the payment but i had no other choice this month. I was held up in a family medical emergency which required me to give my full attention towards it. I had sent an email to the concerned dept informing about the delay as i am waiting for the funds in my account which will be done by 1st of April. Despite of informing this, executives from airtel corporate collections dept has been calling my friends to whom i used to converse from the above mentioned number and have been threatening them stating they will disconnect their numbers as well and later i started getting calls from your so called hired executives stating "you should have cleared your dues in bangalore and not in kerala, you don't have any better job in kerala" these kind of rude statements were made against me by the executive who failed to answer my question about his name. This is heights of torture speaking to a lady over the phone so rudely. YOUR CONNECTION MIGHT BE ONE OF THE BEST IN THE WORLD BUT YOUR CUSTOMER SERVICE IS VERY VERY VERY VERY VERY PATHETIC. It's not customer service ... its torture service, its harassment service. I have my sick mother with me who had to listen to all the talks your corporate collections executive gave me over the phone which has hurt her real bad in this ill state of hers.

I never said that i will never make the payment and abscond, i have only asked for more time to make the payment and this is what i as a customer get for asking and requesting sincerely. Kindly trace the call made by your executive on the 17th of March 2012 between 7:45pm and 8pm and Kindly inform who ever that Smart guy is to behave himself properly when speaking to a lady and not to harass people calling them at odd hours and speaking about the payments.

If you raise this concern about how many of your customers are being ill-treated, Harassed, Tortured, i'm sure you' find a huge number of people raising the same concern. All i am asking is time till 1st week of April for the payment.

Disappointed Customer
[protected]
kriss.[protected]@gmail.com