[Resolved]  Bharti Airtel / Prepaid — GPRS 75/250 OFFER NOT ACTIVATED(121 CUSTOMER CARE (TAMILNADU) VERY VERY WORST SERVICE IN INDIA)

Dear Sir,
I am C.Sundar Raja ,ERODE in tamilnadu having airtel prepaid
connection NO: [protected] for last so many years.But despit my
repeated requests to your Customer Care Center at 121. I am not
getting any satisfactory Response.
Each time This they side different Answers At 121. New OFFER for my mobile recived Message
(GPRS SPL offer Enjoy 1GB FREE usage on GPRS75 with 7DAYS val.U will be charged
30/P 50/KB after 1GB usage. sms GPRS75 sent to56789(Toll free). Dial
171178. FROM message ; Sender -no name, ATGPRS, Recived time 03:03:34
p.mDate :[protected].
OFFER for message recived customer only (121).
I sent SMS message type GPRS75 to 56789. Next repley for 1 second (
thank you for subscribing To airtel mobile office Rs 75 /7 Days pack
service . This service will be Activated Shortly . )
Next minit repley (Your request could not be processed.pls try after some Time). GPRS75
is not ok this number.

I made several complaints to CUSTOMER CARE SERVICE 121 of the airtel. My first complaint NO : [protected]. OUR
SIDE problem Solve MAXIMUM TIME[protected] at 02:00 p.m. But no action taken to rectify. BUT OLD COMPLAINT NOT RECTIFY. Please tell me my old complaint states ([protected]) But EVERY TIME Customer Care
Officer NEW COMPLAINT BOOKED and request Time for 3 DAYS TIME ,next 24
HOURS , next 3 DAYS Time.

FIRST COMPLAINT NUMBER : [protected] ???( 121 ANS GPRS 75 pack is applicable for your number[protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] . ( 121 ANS GPRS 75 pack is not applicable for your number [protected])
NEXT : [protected] ... ( 121 ANS GPRS 75 pack is not applicable for your number [protected]).......




CUSTOMER CARE PERSON NOT RESPONSE, AND MAXIMUN PERSON WRONG
INFERMATIONS, NOT TRAINED .

GPRS SPL OFFER MESSAGE RECIVING DATE AND TIME ( [protected] )

1, 02/10/2009 03:05:34 pm, (GPRS75),
2, 03/10/2009 04:12:23 pm , (GPRS250),
3, 05/10/2009 10:09:12 am , (GPRS75),
4, 06/10/2009 04:19:00 pm , (GPRS250),
5, 08/10/2009 03:12:30 pm , (GPRS250),

EXAMPLE:
1.Your officer offer message forward sent to 404 (plan change sender)
2.I no your problem.Wait a minit your call forward to GPRS
department ( response answer GPRS department NO answer
your complaint detail please 121 call. DISCONECTED)
3. Your mobile number NOT APPLICABLE this offer( Daily to times
GPRS OFFER message recived my([protected]) mobile phone)
4.Your CUSTOMER CARE OFFICER TALKING time DISCONECT
THE CALL.
5. NO PROPER RESPONSE & ANSWERS ( First Customer Care )
officer GPRS75 sent to 56789, Next persion GPRS 75
, Next person
Deactivated GPRS NO RENTAL PACK , Next person 1GB FREE
USEAGE after 1 GB chargable please NO RENTAL GPRS PACK
ACTIVATED),
6. Your mobile number NOT APPLICABLE this GPRS75/250 OFFER , Next
person Your mobile number APPLICABLE this GPRS75/250 OFFER.
7. LAST 121 PERSON I TAKE EXTRA CARE YOUR COMPLAINT .(121 mail
sent immediately your problem solve promises. Request on completed
Monday[protected].)(121 seenear officer)

EACH TIME THEY SAID (121) DIFFERANT DIFFERANT & WRONG ANSWERS.

Kindly solve my problem immediately,

Thankingyou,

REGARDS,
C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected].

I SENT MY FIRST EMAIL AT : nodalofficer.[protected]@airtel.in

I SENT MY SECOND EMAIL AT : [protected]@airtelindia.com


REPLY, FIRST EMAIL DETAILS : (FARWARD)


Nodalofficer.[protected]@airtel.in
<Nodalofficer.[protected]@airtel.in> 17 October 2009 06:53
To: gee0001 src <[protected]@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query/complaint and will get back to you within 5 working days .

Regards
Nodal Officer


******** Disclaimer: Kindly note that the working hours for Nodal
Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********


In response to:



To
[protected]@airtelindia.com,
gee0001 src nodalofficer.[protected]@airtel.in
<[protected]@gmail.co cc
m>

10/17/2009 06:53 Subject
121 CUSTOMER CARE (TAMILNADU) INDIA
WORST SERVICE
P Please do not print this e-mail
Default custom unless it is absolutely necessary P
expiration date
of 01/15/2010

- Show quoted text -
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects




MY SECOND EMAIL REPLY DETAILS: (FARWARD)
Re: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE [|BAL|[protected]|[protected]|]
Inbox

[protected]@airtelindia.com
<[protected]@airtelindia.com> 17 October 2009 11:10
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Mr. Raja,

Thank you for contacting Airtel.

We understand from your previous interactions,,you have expressed concern over the GPRS 75 pack and service rendered by customer care department for your Airtel number [protected].

We understand your concern and we will work towards resolving the same.

Further, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

We would like to inform that GPRS service currently not active on your number.

Further, we would like to inform that GPRS 75 pack is applicable for selected customers.

To activate GPRS75 to 56789(Toll free) if the pack is applicable to your mobile same will be activated.

We would like to inform that on GPRS 75 pack you will get 1 GB free and - Post Free Usage: 30paise / 50KB.

To receive settings send message MO to 52567(toll free) save the settings and switch off and on your number.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,



Ajit Kumar K
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/10/2009 07:03:13
Subject: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE

META charset= ISO-8859-1 BR





NOT SATISFIED YOUR REPLY . (LOSS OF MIND , LOSS OF TIME).
PLEASE ,
Kindly solve my problem immediately,
thanking you


REGARDS,

C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected]
Reply | Reply to all | Forward | Print | Delete | Show original


Nodalofficer.[protected]@airtel.in <Nodalofficer.[protected]@airtel.in> 22 October 2009 17:48
To: gee0001 src <[protected]@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query/complaint and will get back to you within 5 working days .

Regards
Nodal Officer


******** Disclaimer: Kindly note that the working hours for Nodal
Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********


In response to:



To
[protected]@airtelindia.com,
gee0001 src nodalofficer.[protected]@airtel.in
<[protected]@gmail.co cc
m> "ooty.suren"
<Ooty.[protected]@gmail.com>, gee0001
10/22/2009 17:48 <[protected]@gmail.com>, sivacri0001
<[protected]@gmail.com>, goldking
<goldking.[protected]@gmail.com>

Default custom Subject
expiration date 121 CUSTOMER CARE (TAMILNADU) VERY
of 01/20/2010 VERY WORST SERVICE IN INDIA
P Please do not print this e-mail
unless it is absolutely necessary P









- Show quoted text -
|[protected][protected][protected][protected]|

- Show quoted text -
|[protected][protected][protected]--|
|[protected][protected][protected][protected]|

- Show quoted text -
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Acknowledgement Mail. Inbox
[protected]@airtelindia.com <[protected]@airtelindia.com> 22 October 2009 17:53
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: 121 CUSTOMER CARE (TAMILNADU) VERY VERY WORST SERVICE IN INDIA
Date: 22/10/2009 05:59:13 PM
From: [protected]@gmail.com
To: [protected]@airtelindia.com;nodalofficer.[protected]@airtel.in