[Resolved]  Bharti Airtel Pvt Ltd — Mis USE of my creditcard

hi!

i have airtelpost paid connection bearing mobile number +91 - [protected]. and i have opted the auto payment from my credit card for my airtel connection bill.

On 26th december 2008, 100 rupees is debited from my credid card towards the BHARATHI AIRTEL LTD, you can see this in the attached word document.

The conversation with AIRTEL as follows:

Initially i would like to say that my issue is not yet solved. And Mr. Zaufer Sadiq, Customer Care Executive.,
promised me that he will reach with the solution for my issue raised on 20th Jan.

After this i made so many calls to the customer care, and i spoke to so many people but i didnt get any solution from them.

Finally i spoke with the floor manager Mr. Sai chand (on 6th Feb 2009, this you can see with yellow high lated text) . he promised me solve my issue with in 2 working days.
I am providing the call log to the customer care from my end from 27th Jan 2009 to 20th Feb 2009 as below with time stamp and duration i spoke to the customer care executives.

28/01/2009 22:37:26 121 00:07:58 0.00

31/01/2009 13:06:18 121 00:16:00 0.00

01/02/2009 10:02:05 121 00:04:33 0.00

04/02/2009 23:06:46 121 00:08:12 0.00

06/02/2009 22:08:27 121 00:27:09 0.00

07/02/2009 09:08:48 121 00:01:00 0.00

10/02/2009 14:45:26 121 00:01:24 0.00

10/02/2009 14:47:00 121 00:05:02 0.00

11/02/2009 10:41:43 121 00:03:56 0.00

14/02/2009 09:21:01 121 00:11:45 0.00

17/02/2009 12:41:55 121 00:08:42 0.00
So, finally i need the solution for the issue stated in the previous mail. I need to be know where exactly the problem and why it has occurred.

if i do not get solution for this issue in 7 days (including sat and Sundays), i am going to suit a file in consumer court on behalf of misusing my credit card.

this is the last chance i am going to give for resolve my issue.

if i do not get any reply form the any executive or concern depot.(auto reply is not consider as reply), i will consider as that you have agreed for misusing my credit card and i am going to file a suit on air tel in consumer court.


regards,

Lokesh Karanam
- Show quoted text -



On Tue, Jan 20, 2009 at 3:52 PM, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Mr. Lokesh,

Thank you for contacting Airtel.

We understand from your previous interaction dated 06/01/09 that, You had expressed concern over payment debition from your account for your Airtel mobile number [protected]. We understand your concern and will work towards to resolving the same.

We like to inform you that we are in receipt of your Bill Statement dated 20/01/09.

Your concern has been registered with us and the service request number for the same is 20319215. We will revert back to you by 27/01/09.

We request you to send a message as PYMT to 121 (toll free) or dial 12114 (toll free) to know the last 3 months payment details.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Zaufer Sadiq
Customer Care Executive
Bharti Airtel Limited



---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject Re: (Mobile No:=[protected] ) [REF:[protected]] Message From karanam lokesh <[protected]@gmail.com>
Date 20-Jan-2009 13:12:40
Attachments credit card bill.pdf




hi,


As per the oral communication from one of your executive, you need the
statement of the credit card in PDF format for resolving the problem regard
100 rupees transaction towards the BHARATHI AIRTEL on 26th dec 2008 from my
credit card.

Please find attachent of CREDIT CARD statement and resole as soon as
popssible Password is "rlok2284" to open the PDF file. and revert back me
the mail as aknowledgement.

NOTE :?and if there is any mis use of the statement using this password you
are the responsible for that.
regards,

lokesh karanam


On Wed, Jan 7, 2009 at 7:51 AM, [protected]@airtelindia.com <[protected]@airtelindia.com>
wrote:

Dear Mr. Lokesh,

Thank you for contacting Airtel.

You had expressed concern over payment debition from your account for your
Airtel mobile number [protected]. We understand your concern and will work
towards to resolving the same.

As per your previous call dated 06/01/09, your concern payment debition
from your account for your Airtel mobile number has been registered and
your service request number is 20114478.

We would revert to you on or before 12/01/09.

Also, we wish to confirm you that, we are in receipt of your attachment.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Abdul Abeeth
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----

From ?[protected]@airtelindia.com
To ?[protected]@ebspeml.bharti.com
Cc
Subject ?(Mobile No:=[protected] ) regard the transaction of 100 rupees from
my creditcard Message From "karanam lokesh" <[protected]@gmail.com>
Date ?06-Jan-2009 18:28:51
Attachments ? 6Dec09.doc

hi!

i have? airtelpost paid connection bearing mobile number +91 - [protected].
and i have opted the auto payment from my credit card for my airtel
connection bill.

On 26th december 2008, 100 rupees is debited from my credid card towards
the BHARATHI AIRTEL LTD, you can see this in the attached word document.

????? I would like to know why this 100 rupees is debited from account and
which purpose.? please let me know this with high priority.



--
regards,

LOKESH KARANAM
This e-mail and any files transmitted with it are for the sole use of the
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information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
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strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
and associated companies(collectively "Bharti Airtel Limited"), are unable
to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel Limited. Before opening any attachments please check them for
viruses and defects.




This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
regards,

LOKESH KARANAM
Reply

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karanam lokesh
to 121

show details Feb 26


Reply


hello...


Initially i would like to say that my issue is not yet solved. And Mr. Zaufer Sadiq, Customer Care Executive.,
promised me that he will reach with the solution for my issue raised on 20th Jan.

After this i made so many calls to the customer care, and i spoke to so many people but i didnt get any solution from them.

Finally i spoke with the floor manager Mr. Sai chand (on 6th Feb 2009, this you can see with yellow high lated text) . he promised me solve my issue with in 2 working days.
I am providing the call log to the customer care from my end from 27th Jan 2009 to 20th Feb 2009 as below with time stamp and duration i spoke to the customer care executives.

28/01/2009 22:37:26 121 00:07:58 0.00

31/01/2009 13:06:18 121 00:16:00 0.00

01/02/2009 10:02:05 121 00:04:33 0.00

04/02/2009 23:06:46 121 00:08:12 0.00

06/02/2009 22:08:27 121 00:27:09 0.00

07/02/2009 09:08:48 121 00:01:00 0.00

10/02/2009 14:45:26 121 00:01:24 0.00

10/02/2009 14:47:00 121 00:05:02 0.00

11/02/2009 10:41:43 121 00:03:56 0.00

14/02/2009 09:21:01 121 00:11:45 0.00

17/02/2009 12:41:55 121 00:08:42 0.00
So, finally i need the solution for the issue stated in the previous mail. I need to be know where exactly the problem and why it has occurred.

if i do not get solution for this issue in 7 days (including sat and Sundays), i am going to suit a file in consumer court on behalf of misusing my credit card.

this is the last chance i am going to give for resolve my issue.

if i do not get any reply form the any executive or concern depot.(auto reply is not consider as reply), i will consider as that you have agreed for misusing my credit card and i am going to file a suit on air tel in consumer court.


regards,

Lokesh Karanam