Airtel Complaints & Reviews

I have bought airtel digital tv, from Panitanki, Nepal road, darjeeling and brought that to Nepal, pokhara, it has worked their properly, but here i recieve signal loss message, what may be the problem.

I have purchsed Airteldigital TV connecton
last month my ID No. is [protected], the
person who visited my residence at 7/1A/4 P.G.1st. lane, first floor ( Mrl L Henderson, M.[protected]
did not set all the chanels,

I have tried calling your customercare no,
[protected], given my ID number and I am getting
reply this ID has not been registered. Full payment
has been made by me. I find your after-sales service
is not good. Please do try to improve, or else you could
loose a lot of your customers. Please contact me on
[protected] or 22499559, I leave home at 7.30 AM and return at 7PM but on Saturday & Sunday I am home whole day. Kindly try to get in touch with me and give me your good service for which I will be grateful.


Thanks

L Henderson

Dear concern,

I am using your airtel DTH from last 2 and half years, before your services were nice but from last few month its worst, every month I have to call your customer care for complains, few days before my DTH was showing SM2 error code I called up your costumer care they told me they are installing new satellite it will take some time. They fixed it, today it again showing the same error code and I am trying your costumer care since morning but no one is responding to my call. I am also using tata sky it never happens with them even there costumer services is much better then yours. If my account balance is low after every hour you send massage that your account balance is low. But for what you are charging me for this error, within a week this is second time it happened, and you are charging me for this error. In a week 3 day I am watching and paying for your SM2 error code, if there is any error your costumer care never trys to help your costumers, and don’t even bother to inform.

I must say you are just play with your brand name, and cheating your costumer.

Costumer ID: [protected]
Phone No. [protected]
With regards

Vinay singh
New Delhi

airtel -mobile-sms — sms alert activated

without me asking for any kind of job alerts ,airtel has activated the sms for job alert.
for which their is deduction charges from the prepaid amount.121 no is useless.hardly I can get them.
To deactivate one has to really struggle.

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.

Regards,
Robin K

Please stop the criket message sms immedialy .The matter has been taken to the notice of the airtel customer care somany times .But they had not respond to my repeated requist for the last six days .
I am a autheraised regular customer in airtel for the last three years .If you are not respod to my request immediately i can stop the customer service of airtel at the earliest
Regards
A.Amirthanathan
(Retd) Assistant Executive Engineer
39/2 "SARO" 4th Cross
Timber Depo Road
Ranithottam
Nagerciol -629001
Phone[protected]
Cell [protected]
G-mail [protected]@gmail.com

AirTel — Recharge Coupen

I have purchased a prepaid coupon few months ago but it was not recharged on my no. [protected] showing invalid pin no. and showing some technical reason.

I have contacted to customer care various times but there was no satisfactory reply from that side and contacted to airtel outlet many times but from there again contact to cc and have a reply that your problem will be solved within 4 hours but not solved.

I have tried to recharge the coupon by other airtelprepaid nos as directed by cc executives but no soln.

my last complaint nos are[protected] and before it complaint no was[protected].

my coupon serial no. is [protected] and expiry date is 30.04.2009.

regards

arvind agrawal

sir,

i have purchage a airtel recharge card of 30/- Rs. when i scratch it then the pin also removed from it.
i was contect to airtel office but i dont get any help from there. they told to me that pls contect your mobile shop. i was contect to mobile shop but i dont get any help from them.
sir i have serial of this coupan but pin number not.

its not my mistake.so pls tell me or informe how can i recharge my account by usibng serial no.

Airtel Prepaid — Deduction of charges for services not used

I have been an Airtel prepaid customwer for last 3-4 years now. I have been out of India since Sept '08 and only came back on 18th July '09. On arriving I started to get sms's that they have renewed my Friends chat service and Hello tunes, and every time charged my Rs. 30 for each even though I did not subscribe to any of them. On calling they refunded the money but I also found out that they have charged me for past few months, they can only check back for last 90 days. I have not received all the charges yet. I also got sms that I have downloaded wallpaper twice which I have not done. I have been very upset and finally called nodal ooficer, who then told me that I have downloaded Java games etc which I have never done, I was out of country on those dates and the sim card has been with me all the time and I have never ever put it into my phone while abroad.

Nodal officer was very rude saying that they have proof that I have downloaded and there were no other charges deducted. The technology is too advanced now and I am sure AIrtel can find out if my sim ever registered abroad and if I ever used it while there. I am quite ready to give up my airtel no and not use it ever again. Is this the way to treat the consumer? I think there is a big scam going on, wherein if any sim card has not been used for few months, airtel starts deducting without the consent of the consumer and then claim that they can only look up account for last 90 days so that they do not have to refund. Now when I am calling them for the charge deducted yesterday, my call does not go through to live customer service exec, it is only going to automated, I am sure they have put some sort of block on that too.

I would also like to know what other charges they have deducted from my account since Sep 08 until Jul 09 without my consent, and ofcourse refunded. And also refund me for any illegal downaloads/charges that they have done. This has been lot of harrasment for me, I have spent lots of time, just calling uop airtel and geeting money back in the last 3-4 days. In fact now I have even lost track of what all they have charged and what they have given back. I would like a detailed enquiry. Just calling to nodal officer meant I was charged more than Rs20 as whenever I called her line was busy and money was charged for that too and when I finally got through it just took forever.

Sir,

I am your regular customer and i have 4 prepaid sim of Airtel. i am your customer since 2004. i am using your service. i have asked for 20 Rs. Recharge for Massage Voucher. They have deducted Rs.20/- from my main account balance. After sometime i received one massage that your voucher will activate within 24 hours. on 26.09.09. when i did not receive any voucher till 28.09.09. I called to Customer care. they told me they will activate my massage voucher till 30.09.09. Then I told i need massage voucher for Navratri and Dusehara. what would i do then. Mr. Asish told me your masssage voucher will be activate till 12 o Clock on 28.09.09.. afterthat I did not received then i called again customer care Jamanalla received my call and discunected. I have called today three and four time in your customer care they are not giving me reply. NOw i dont want any Massage Voucher because festival has gone. I am kindly requesting you that you can deactivate all customer care activity i do not want received any call from customer care. i have massaged in customer care . they have charged me for sending free massage also. I am unsatisfied with your customer care service. please give my amount in my account. thankyou.
My Mobile No. is [protected], [protected]

Sir,

I am your regular customer and i have 4 prepaid sim of Airtel. i am your customer since 2004. i am using your service. i have asked for 20 Rs. Recharge for Massage Voucher. They have deducted Rs.20/- from my main account balance. After sometime i received one massage that your voucher will activate within 24 hours. on 26.09.09. when i did not receive any voucher till 28.09.09. I called to Customer care. they told me they will activate my massage voucher till 30.09.09. Then I told i need massage voucher for Navratri and Dusehara. what would i do then. Mr. Asish told me your masssage voucher will be activate till 12 o Clock on 28.09.09.. afterthat I did not received then i called again customer care Jamanalla received my call and discunected. I have called today three and four time in your customer care they are not giving me reply. NOw i dont want any Massage Voucher because festival has gone. I am kindly requesting you that you can deactivate all customer care activity i do not want received any call from customer care. i have massaged in customer care . they have charged me for sending free massage also. I am unsatisfied with your customer care service. please give my amount in my account. thankyou.
My Mobile No. is [protected], [protected]




Post your Comment

Landine Airtel Connection — Call Detail Required

Please sent us call details for the month of June 08 of following Number

Phone No. [protected]

Account No. 11167591

Bill Amount 5828

Billing Period 08/Jun/2008 to 07/Jul/2008

bill detile

call
detail

hiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

i need call details

hi,

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.I donot believe that me or family member use the all service as much as it is specified in the bill.
I want the details of my bills so that i can be satisfy with the service that whether its really been used by us.

I need call details on my mail, so please send as soon as possible otherwise i will not be able to pay the bill and ultimatelly disconnected the phone and which futher lead to cancellation of the phone.So its better you listen my problem and forwad me a proper solution.

I am waiting for your reply.

Thanks

hi,

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.I donot believe that me or family member use the all service as much as it is specified in the bill.
I want the details of my bills so that i can be satisfy with the service that whether its really been used by us.

I need call details on my mail, so please send as soon as possible otherwise i will not be able to pay the bill and ultimatelly disconnected the phone and which futher lead to cancellation of the phone.So its better you listen my problem and forwad me a proper solution.

I am waiting for your reply.

Thanks

plz send me my airtel bill detail

i want to my landline phone [protected] call details

need call details 1st October 2009

hi,

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.I donot believe that me or family member use the all service as much as it is specified in the bill.
I want the details of my bills so that i can be satisfy with the service that whether its really been used by us. my no is [protected].

i need airtel landline phone please send me airtel care number.

need calls details
Hi,

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.I donot believe that we are use the all service as much as it is specified in the bill.
I want the details of our bill so that i can be satisfy with the service that whether its really been used by us.

I need call details on my mail, so please send as soon as possible
need call details november/december 2009


I am waiting for your reply.
thanx
Nagesh

Thanks

Monthly bill of landlines.

need calls details
Hi,

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.I donot believe that we are use the all service as much as it is specified in the bill.
I want the details of our bill so that i can be satisfy with the service that whether its really been used by us.

I need call details on my mail, so please send as soon as possible
need call details november/december 2009

Landline #[protected]
I am waiting for your reply.
thanx
Nagesh

Thanks

send me call details from last month.

my landline no. is[protected]

please send call details of phone no.[protected] to my e-mail id


thanks

plz send me d call detail of [protected] from[protected] to[protected] on my mail id.

i need call details

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.
I want the details of my bills so that i can be satisfy with the service that whether its really been used by us.

I need call details on my mail, so please send as soon as possible solution.

I am waiting for your reply.

I want to check call details from my phone no.[protected], for the month of 17Jan'10 -16 Feb'10 ( A/c.no.12779979, Bill no.[protected], Dtd.[protected].

please sending me details of [protected]

hi i need call details of my broadband/landline connection no 4225227 pls send detalis on kapil.[protected]@gmail.com

halo sir I need detail of call to mobile within circle my landline No. is[protected] .for the month of 23 sep 2011 to 22 oct 2011

halo sir i want to know details of (call to mobile within circle) my airtel landline number is[protected] please you reply me fast in my id [protected]@yahoo.co.on .thanks

Hello,


I need the call details for the month of April 2012 for my landline number[protected] and you can send it to the following email id kartik.[protected]@gmail.com... please it's an urgency...


Thank You.

Hi,

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.I donot believe that me or family member use the all service as much as it is specified in the bill.
I want the details of my bills so that i can be satisfy with the service that whether its really been used by us.

I need call details on my mail, so please send as soon as possible otherwise i will not be able to pay the bill and ultimatelly disconnected the phone and which futher lead to cancellation of the phone.So its better you listen my problem and forwad me a proper solution.

I am waiting for your reply.

Thanks

plz send me d call detail of[protected]from[protected] to[protected] on my mail id.

E-Mail Id:- sunil.[protected]@gmail.com

Sir,

We need details everytime

hi i need the call history of my landline number to be sent to my email ID at the earliest. And i need the call history to be deleted and refreshed entirely since the day the connection was given.

landline number:[protected]
email ID: keerthana.vr.[protected]@gmail.com

hope i will get a sooner response to my email ID provided.

Thanks

hi I need call history of the landline phone number [protected] .Please send the details to [protected]@gmail.com.Please send it fast.

Personally I need my broadband call details to my email id. [protected]@gmail.com otherwise i will not pay my bill.i need my quick resolution.

my no. [protected] plz remov my hello tune

Ah !What a lovely free flowing English vocabulary ...mmmm...I just love your English doctor ..Well, I don't know anything about this stuff ...

But can any one kindly inquire and tell me, if the 16 MBPS Airtel Connection is available in Orissa(cuttack) or not?Reply me at [protected]@gmail.com

Thanks in advance,
Sarthak Tripathy

sir i want to disconnect my airtel and broadband connnection due to my exam. nomeney of this connec tion is shakuntala choubey she is my mother tel, no ;-[protected] acc.no1468741.this connection is useless for me and i cant pay the bill, , plz urgent call me no. is [protected]

Airtel — deactivation of service after 5 month

i have taken airtel simcard since 5 moth back i have olredy submited my document airtel disconnect my service saeying that your documetnt is not submited..
it means they are cheching document ater 5 or 6 month and disconnecting survices but the thing is i have personly submitted all document.
my mobile no is: [protected]
add: sinhgad rd, vitthalwadi, pune.

Airtel — deactivation of fusion club from my active gprs internet services

pl. deactivated the fussion club from my gprs services from immediately right now
my airtel post -paid number is [protected]

Airtel — SMS , GPRS and Airtel live

My Airtel no is [protected] . When i do SMS toany one it doesnot reach at all ;the time. Plz define me about the PUK No.

Also i donot open my Airtel live . Many time i contact to Customer care but i am not received any setting also.

plz clarify this so i can call and use your service normally.

Thanks

AirTel — cannot start airtel live

i am not able to start airtel live.when i contact airtel they say my set nokia 3500c is not updated please update my phone on ur system and send me airtel live settings

Airtel — not responding to stop value added service

I have applied to stop news pack on 25-6-09 .But company still deducting money

Airtel — subscription to yahoo sone

it is highly regretted to mention that Airtel has without my consent and knowledge attempted to activate yahoo zone to my mobile [protected] and charges Rs.10/- per week from April 16, 2009 I have lodged written complaint at the office of Airtel, Kukatpalli but of no response. Please revert all those charges levied, lest I shall withhold Airtel monthly bill.

With regards

VSR Murthy

n/a — deactivate airtel live

my name is Md.Shahzad...my airtel prepaid no is [protected]...the no is registered with name of my father, Md.Erfan...i want my AIRTEL LIVE service to be deactivated from my mobile...pls solve my problem..its very urgent...i vl b very thankful to u if my problem is solved

Airtel Live Wap service — Unnecessary activation/dowloading

I am not using Airtel Live wap service on my mobile from 31/07/2009. But I have charged Rs.20/- two times and Rs15/- for using their service on my mobile No.[protected]

Sir, I have recieved msg that
Thanks for using (Subscriptions, TextBasedServices) subscription service on Airtel WAP. You've been charged Rs 20.Enjoy http://gclub.in
you have been charged Rs 20 per week.
Please deactivate it soon for [protected]

Airtel Prepaid SIM — To Unsubscribe Airte Wap

I have a Nokia 1650 hand set with mobile no. [protected] and I got a message Thanks for using subscriptions text based services subscription service on airtel WAP. You have been charged 20 RS. Enjoy http:// gclub.in. Kindly deactivate it...

Airtel — deactivation of airtel live gclub

I recive daily this type of massege

Thanks for using (Subscription TextBasedServices) Subscription service on Airtel WAP. You've been charged Rs.5. Enjoy http://gclub.in
and after this massege 5 Rs/- cut my balance

Unsubscribe to Airtel Wap

Sir, I have recieved msg that
Thanks for using (Subscriptions, TextBasedServices) subscription service on Airtel WAP. You've been charged Rs 20.Enjoy http://gclub.in
you have been charged Rs 20 per week.
Please deactivate it soon for [protected]

Unsubscribe to Airtel Wap

Sir, I have recieved msg that
Thanks for using (Subscriptions, TextBasedServices) subscription service on Airtel WAP. You've been charged Rs 20.Enjoy http://gclub.in
you have been charged Rs 20 per week.
Please deactivate it soon for [protected]

Airtel — deactivation of non-requested sai-message service

I think I have not requested any service from airtel for any message service,but on what basis they cuts my money from my recharge ie rs.30/- ,again,pl.deactivate this service or I have to change my sim card to any other card.This is very bad impression of airtel ,they have to give prior instruction, if we use this service the charges will be this.Messages comes from no.64611001,64611030 and why this numbers are not activate,we can't also call on that no.,they says this no.is not available,what is this? really don't understand, keep this line open,why we have to come on complaint registation form, my cell no.[protected].do it as earlier as.Thankyou!

fggggggggggggggg

Airtel — STOPPING MASALA JOKE SERVICE

My AIRTEL mobile prepaid No.[protected] (Lucknow). I have been requesting the company to discontinue its '54321 masala joke service' through sms several times. But they are not discontinuing this, but on their own deduct Rs.30 per month towards subscription from my talktime. Pl. advise the company to respect the sentiments of its subscriber and to stop the above service forthwith.

Oh my god. Thank you for saving my day. AIRTEL are the No.1 Fraud mobile service provider in India. I'm planning to get a TATA Docomo next month.

I want to the stop all services i.e value added servises and unwanted SMS and call.This service
immediately stop otherwise i have to close the connection .

The Mobile No - [protected].

Regards

Manoj Chakravarty

Please deactivate fusion lounge service from my Mobile no [protected], as early as possible.
As the site has mention to unsubscribe the service, type <unsubs> and send to 55678 (Rs3 per SMS). But this is not working, as I already spend 9-12Rs.
This is a totally farud firm. For providing the service, within one time it activate, but to unsubscribe, it takes time. I am paying the amount since 4-5 weeks.
So it my humble request to FUSION LOUNGE & AIRTEL COMMUNICATION, deactivate the service from my mobile no: [protected], otherwise we will take further action AGAINST YOU.
Hope for a positive reply

Airtel — money deduction for mail alert by sms

my no. is [protected].
i am getting mail alert and 1 Rs./sms is deducted .
I have complained many times to stop this service on customer-car 121.
Should i go to consumer court.
waiting for your reply for week only.

amit

please deactivate Airtel Live massage from my mobile no.[protected] quickly

can any one tell me how to deactivate airtel naughty jokes services.

please deactivte airtel live jokes sms from 55381 from my mobile [protected]

Airtel Prepaid — can't get airtel live setting

hi sir.
i am prashant wagh. my mobile no.[protected] on this no i can't get setting airtel live setting on my mobile pls. fwd. my complaint to celluler division in airtel live department
thankuy.

Airtel — Scheme deactivated in active period

hi,
i have done a value voucher of Rs 66 on my mobile on 31-12-09 & i was told that it was a value voucher which would reduce the calling rates for next one year. only the first local & STD calls will be charged by normal rates & rest all will be charged on reduced rates. After this i had only some top-ups(which increase the balance only). it was expected that the value voucher will work for next one year (till[protected]. but the scheme ended unexpectedly on 4th or 5th feb-2010. i made the complaint regarding this multiple times & i was told that the problem will be solved, the scheme will be active on my mobile again & all the extra money that i lost because of this will be refunded. but i didn't get the money back neither the scheme is reactivated on my phone. one day i got message that "We are unable to contact you your complaint number CNBRA[protected] has been resolved". i checked for the scheme activated or money refunded. but neither of them was done. again i made complaint regarding this & i was given my complaint number as[protected]. i was told that it will be resolved in next 24 hours. after waiting for long time (more than 24 hrs) i called again & iwas told that it takes 48 hours to resolve things. it is 4-5 days gone & nothing happened. please help me resolving this.

Thankyou.
Anurag Verma.

plz deactivitive the service from my phone.

Plz tell me how to deactivate Airtel Live from my mobile no. [protected]. When im sending DLIVE to 121. A msg. We are unable to process ur request. Please try later.

Plz tell me how to deactivate Airtel Live from my mobile no. [protected]. When im sending DLIVE to 121. A msg. we are unable to process ur request. Please try later. is coming

Thats 100% true this happened to me too they reduced 200 Rs from my account last week, when i called the customer care guy, he said i downloaded some thing and subscribed for some service via airtel live, but the point is there is no airtel live available for any blackberry handset, i told that i am using a blackberry and there is no airtel live for it, the customer care guy knows this .. but he refuses to accept it, later. he promised a refund ... now its been a week now have not got a single pisa from airtel.. i still call and irritate the customer care guys .. but its of no use ... i think i had activated airtel live when i had a different handset.. will have to deactivate it soon...
Airtel sucks real time ... NOW.
if airtel goes onn like this sunil mittal wont be one of the richest guys around... airtel u can do it

Hi,
I am using Airtel Prepaid in Tamilnadu I used wap/gprs in my mobile I want to deactivate GPRS.If anyone know how to deactivate gprs, Kindly inform me.
thank you

DLIVE to 202 doesn't work. Now they subscribed me to HelloTunes also automatically. AirTel is horrible.. No one should use AirTel.

yes this is the worse case in airte.. i tried the 121 and 202 both not working with DLIVE.

to deactivate airtel live type <STOP> and send to 121, you will receive the message from 1210 displaying the list of live activated in your cell. select the serial number in the list provided and reply to the same number. the service will be stopped.

Bharti Airtel as a company is unfortunately very low on integrity and that is the reason they do do not hesitate to resort to such easy tricks of making money. Imagine their growing prepaid customer base - not all of them are interested in receiving cricket scores at Rs 5 per day. There are many who keep a close watch on their spend on prepaid card very closely. All the time not knowing that Airtel royally steals by pumping them messages with cricket scores. How many of these working population care to have such junk at such cost?

And notice how callous Airtel Customer Service is in caring for such compaints. Why can't any Airtel banners(which have become an eysore acorss the length and breadth of teh country by the way) advise how to deactivate cricket score and such nonsense value added services? The steps are:

1. In new SMS message, type STOP and send it 121
2. You will receive a message from 1210 listing the list of curently activated services.
3. Follow the instructions, that is send an SMS back to 1210 with the serial number of the active service that you want to discontinue.
4. The blighted Airtel folks send a message asking you to confirm by sending another SMS to confirm(as if this is a bank transaction). Type 1 and send an SMS back to 1210 to confirm that you want this stopped.

Yes, I agree that Bharti Airtel is today the worst provider in the country, just extremely greedy to profiteer fast.

deactivate airtel live — request to deactivate airtel live

my mobile no [protected]


Name T.A. Mohammed Kasim
SO LATE T.A.BAWA
MANGALORE

please unsubscrib the games club & jokes in this number [protected]

Airtel Blackberry — AIRTEL BLACKBERRY SUCKS AND SO DOES AIRTEL SERVICE

The Airtel-Blackberry Javelin handset is a pain. The track ball gets stuck very often and renders the handset useless. My Javelin trackball has got stuck twice within 6 months and the sad part is that Airtel takes its own sweet time servicing it ... for it to go faulty again.Even the temporary handset given has faults which take weeks to fix. Repeated complaints to Airtel do not help. Pathetic service from Airtel . Insensitive to the needs of customers. Never buy Blackberry from Airtel.
Airtel needs to replace all its faulty trackball handsets with sensor pad ones.
Sumit

The Airtel-Blackberry Javelin handset is a pain. The track ball gets stuck very often and renders the handset useless. My Javelin trackball has got stuck twice within 6 months and the sad part is that Airtel takes its own sweet time servicing it ... for it to go faulty again.Even the temporary handset given has faults which take weeks to fix. Repeated complaints to Airtel do not help. Pathetic service from Airtel . Insensitive to the needs of customers. Never buy Blackberry from Airtel.
Airtel needs to replace all its faulty trackball handsets with sensor pad ones.
Sumit

Airtel is sucks mobile customer blood.

to unsubscribe airtel live send sms masala cancel to 52121

bharti airtel mobile co. — deducting unnecessary charges for facility which we are not using

airtel mobile providre is unneccary deducting the amount from my bill if we are complaint they are not giving respons so please look into matter

Bharti Airtel — To unsubscribe the cricket score updates

Dear Team
My name is Ganesh Agre my cell no. [protected]
I have been receiving cricket score update from airtel live , I even complete about it to the airtel costumer care to stop the cricket score updates but there is no response from them

I want to stop the cricket score updates

20 Rs is deducted from my balance without any service activation and customer care people are not ready to answer properaly. Very bad customer care service

**king thieves. Traveled from B'lore to Delhi and automatically these activated some service in airtel live which drained the balance from the account. The customer care seems to drop the calls when I call them. The Airtel subscribers should initiate a class action lawsuit against these people to force them to refund the money they are making this way, by cheating people.

AIRTEL PREPAID MOBILE CONNECTIVITY — AIRTEL - VALUE ADDED SERVICES BEING ACTIVATED W/O SUBSCRIBERS REQUEST

To,
Consumer Compliant
Indian Consumer Compliant Forum

Subject: AIRTEL - VALUE ADDED SERVICES BEING ACTIVATED W/O SUBSCRIBERS REQUEST

Date: 6th Dec., 2010

Dear Sir,

I'm Geetha S subscriber of Airtel prepaid no. [protected]. I have two Airtel mobile phone connection in my home. Airtel has unnecessarily activated many VALUE ADDED SERVICES without my consent.

I believe it not a new marketing technique of Airtel networkings to make subscribers spend their money on their products. And, more over we are changed on unrequested value added plans and when we call on the customer care we have to now spend Rs 0.50/min. Each call to customer care will be at least 5-6 mins. and their also Airtel is making money.

Moreover, I also use a STD offer of Rs.28 which is valid for 1yr, but unfortunately this scheme works for some months and for about 4-5 before the expiry of the offer, the offer gets discontinued. This had happened twice with me. And, as per the recharge coupon seller / centers, this is a regular bad practice by Airtel for the past few times.

I request to the concerned authorities to kindly look into the matter and do the needful.

Thanks
Geetha S

Airtel — Unnecessarily deducting amount from my account for cricket updates and games club

The amount was deducting from my account towards cricket updates and games club even though i don't want to get these services. Please stop those services. My mobile number is : [protected]

AirTel — Airtel live deactivation

sir,
i dont want to use fusion lounge now but it is not deactivating.kindely do somthing otherwise i have to opt another service provider.my no. is [protected].

Airtel — Fraudulent charging of money through Airtel Live

Today I got a message that I have downloaded some Hungama Game and Rs 10 has been charged to my account. I immediately called up customer care and as I had not downloaded any game. In fact I never use the internet though phone. I was informed that the download had happened at 6:31 pm yesterday (13th Feb). There was no way this could have happened as I was driving at that time and the phone was in my pocket. I remember this as I had a hectic time going shopping yesterday evening with my 2 kids.

This kind of thing had happened to me earlier also when I had got a message that some ringtone was downloaded and Rs 6 has got deducted. I had called up customer care and had asked them to deactivate this. That this is happening the 2nd time reeks of fraud and malpractice.

I have that following severe compliants
- why was I enrolled to Airtel Live without my knowing it. It should be illegal to enroll someone for services without their knowing them.
- how did these games and ringtone downloads happen without my doing anything. Either somone has hacked into my account, or Airtel is doing this on purpose to earn money fraudulently. In either case I need to be compensated.

I am seriously considering shifting to another service provider and make airtel lose more than what they thought they can gain my this unethical and illegal move. It is a great thing that my number wont need to change, a really good directive from the govt of india.

Mobile Service SMS from Airtel — De-active mobile service SMS

My mobile no. is - [protected]. Plz. deactivate the mobile service SMS messages from airtel which is irritating me and when i open the message it cuts the balance by RS.90.00

please unsubscribe airtel live on my mobile no. [protected]. I have tried *121# or stop 121.
But reply message is "kindly note that there are no service activated on your no." to start a service sms"start"to 121. I have 1question when no service is activated then why my account bal. is cut Rs.5 per day.

please unsubscrib the games club & jokes& ZAL Friends Chat in this number [protected].

Rs. 125/- every month deducted my account. pl. discontinue these service from my mobile & send confirmation report also

DLIVE SMS 202 for discontinue ZAL Friend Chat from my mobile No. [protected]

Oh my god.. AIRTEL are the No.1 Fraud mobile service provider in India. I'm planning to get a TATA Docomo next month. pl. stop Zal Friend Chat early as possible. My mobile Number is [protected]. I have already sent two complaint. but not respond from your side why?

Airtel Mobile — stop all sms & downloads from company

My balance has been deducted automatically without any downloading on my side please arrange to stop all messages/ downloades on my mobile no.[protected]

Tata Docomo — deducting amount without any subscribe for any programs like jokes, Cricket news

My no is-[protected].Tata docomo pree paid service deducting amount without any subscribe for any programme like jokes, Criket news etc.it may please be stop. If its happen again and again costmer can swithup to another service porvider for better facilities.
customer care not responding my call & not solving my problem...

Airtellive — deactivate airtel live

please deactivate some airtellive from my mobileno [protected] . Airtel has activated some service and cut rs 40. Request to take strict action against the company as this is the 2nd time such a thing has happened. Instruct the company to refund my money.
Regards
Raj

Airtel prepaid mobile — Deduction for GPRS Monthly package after Deactivation

Dear Sir,

My airtel Prepaid number of Karnataka is [protected]. I had deactivated my MONTHLY GPRS PLAN OF RS.98 yesterday (30.6.2011) through airtel CC ([protected]) vide: CMODC[protected], wherein i was assured they will be no deductions from my balance as the service was deactivated IMMEDIATELY.

However, today (1.7.2011) i see that my account has been deducted for Rs.98. Kindly arrange for refund of the same to my mobile Prepaid account.

Regards,

Dr. Sharma

plz inform me how to deactivate airtellive.every day they are deducting rs5 and sending a mes that "you have been renewed for FHM games".
PLZ tell me how to get rid from this

kindly inform me how to deactivate airtel live service...plzzz...

Dear Sir / Madam,

Please "deactivate" Jokes & Shayari pack subscription of Airtel Service from my Mobile No. [protected].

Kindly do the needful early as possible.

Thanking you


Nagamani. G
Mob: [protected]

Please unsubscribe for all sms in this no. [protected]. I've never subscribe any SMS service from Airtel. Presently I've got news and Cricket SMS and also My account has been deducted everyday.

Airtel — deduction of amount with sms sending

My Number is [protected] I am using Airtel service since many years, Recently facing a problem in your
service that you are activating the chargeable services without our consent. It seems that, you have activated 5432101 yourself and
charging Rs.1-3/day. please de-activate this facility with immediate effect, don't do such things in future to avoid goodwill damage

Dear sir,
I have got a message on 1/12/11 at 10:26pm. which goes like this:-

thank you for subscribing to video bar at re.1/day. To deactive sms UNSUB VBAR to 54321

I do not know how these things have started, when i have not subscribed such things and this is diminishing the goodwill of airtel.

kindly see to it

I'm continuously suffering wth same illegal balance deduction problem... Realy airtel is a froud company and government must kick this company out from india

airtel/ prepaid mobile telephone service — discontinuation of value added service

I am being charged Rs 30 per week in the name of renewal of Value added Service (Video club Service) & am directed to reply in sms to stop the service.when i follow the instructions over the sms, it says there are no value added service active on the mobile no.
when i complain about this,the service assitant hung up the phone.

Samsung — Fraud Airtel - Unsubscribe to airtel services which activated automatically

Everyday i am getting messages for
1. Daily wallpaper renewed at Re 1/day ,
2. Airtel live friendship bundle
3. Funtime subscription
4. Jokes

but i have not subscribed for any of these and i don't want it. I am losing my balalnce because of these services that i don't want and don't need, so please unsubscribe to all these services as soon as possible , My airtel number is [protected]

airtel and ovi store are big thief. I had download youtube downloader
from ovi store.. In that app a ad was coming always. If we touch that
ad ... A msg was coming that U Have DOWNLOADED JAVA GAME U HAVE
CHARGED RS 99, Like thîs i lost around 700 rs.. Insted of this amount
they have given me just 50 rs back... So people plz deactivate ur airtel
live... To deactivate call 121 an select 2 option and go to airtel live and
de activate...

Really True word " Fraud Airtel " they also deducting much amount during card recharge. Change your mobile# to Videocon / Idea.

samsung(airtel) — balance reduces to Rs.5 per day

why my balance is reducing to rs.5 per day without using it.if there is any service is activated on my mobile phone please let me know how to de activate it.my no. is [protected].

airtel reduces money WITHOUT ANY WARNING MSGS.SO PLEASE CHECK YOUR BALANCE UPTODATE AS POSSIBLE.some of the activated(automatic) services wil not be shown in AIRTEL STOP SERVICES.so if problem continues report to customer care (198-*toll free)
and if exists again turn into portal services to activate any other sim company(BSNL, VODAFONE, IDEA, DOCOMO, ETC...)

I READ ALL THE INFORMATION WHICH WAS NOT USEFULL TO ME, MY SIMPLE QUERY WAS TO DEACTIVATE AIRTEL LIVE WHICH IS FLASH SERVICES

ANSWER:- SEND MESS "STOP ANOW" TO 58234


KISHORE...

Guys ... Try this :

Step 1 : Login to – https://www.airtel.in/airtellive/home . Below you can see unsubscribe from existing services.
Step 2 : Click on it. It will ask for Mobile Number.
Step 3 : Enter the mobile number and submit. It will send OTP (One Time Password) to your mobile number and ask to enter OTP.
step 4 : Enter OTP. It wills how list of active services (this includes Airtel Live).
Step 5 : Check whatever you dont want to be available. and submit it. It will get deactivated in 24 hours.

Plz deactivate airtellive I'm losing 1-3/day unnecessarily do it as fast as u can

Airtel live sending problem

Dear Airtel,

I do not understand when your service is so poor and your people is calling and asking for the service. Since last 1 year we are facing network problem as you also know about the same, then how you are charging month rentle full. I have some many complains from my boses that my number is not accessable most of the time.

Please take necessary action immediately or else we have no other option, but to approach Consumer Court for this kind of service with full charges (mothly rentle).

Look forward to your postive attitude towards customer complaints.

Regards,

K. Sitaram

NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE

Hi i m santhosh . i have airtel connection .. i keep getting missed calls frm unknown number ([protected]) when u messgae back, person does not reply. when i get call from the same number when i picked the call the other person disconnects the call..And the person calls me only in night times. Have been disturbed when at home and at work...Have called up airtel customer care have got confirmed that its pnjab based Reilance mobile number.. Please take this further and get back to me ...

Airtel Prepaid Card — BAD BAD BAD BAB service

I am staying in Chinchwad (Pune). Here the service of airtel is so pathetic that i am about to change my Service ( will opt for Idea or Vodafone) which r really better than AIRTEL. We have 5 connection in our house will change in few days if service continues to be so BAD. Hope will get a positive response from you and looking for a Good service if NOT Excellent.
My no. is [protected]. If possible plz do it fast because we r facing this problem from last 2 Months.
ONLY WE NEED A GOOD SERVICE I HOPE YOU WILL!!!

Today i have reacharged [protected] (top-up0 with Rs 222/-) during roaming from modern Mobiles(Turupur - Tamilnadu) Trans ID:[protected] but I have received talk time only Rs 2.22/-.

i called to customer care from modern mobiles(Turupur) they are not responded properly there is no solution for the same. i ave last Rs 222/- what will be the reason. why it is happen.

i was a postpaid subcriber of airtel for the last 2 years. however due to certain reasons i converted my no into prepaid and paid all the dues on 1/12/2008 on my no [protected]. UPTO 5TH EVENING I COULD NOT GET IT DONE TO A PREPAID AND NEITHER RECEIVE ANY CALL OR MAKE ANY CALL. I HAVE PERSONALLY VISIT AIRTEL CARE CENTER IN LANKA- NEAR BHU= VARANASI AND THEY TOLLED EVERY WILL FINE BY 2-3 HOURS. BUT STILL I AM WAITING FOR FOR MY PREPAID ACTIVATION. ALSO I LOOSING MY BUSINESS DUE TO UNAVILABILITY OF INCOMING CALL

BABY JOSEPH
VARANASI

reliance gsm is a no.one gsm fraud company since i have a balance of rs.180 on the night and next morning in my mobile there is no balance. so i am not using simcard of this fraud company: my reliance no is [protected]. but the internet browsing is good on reliance gsm .

Dear Team,

Please activate my new friend plan sim card
number is [protected]

Thanks For using (Fusion Lounge, Multi Content Pack)subscription service on Airtel WAP You've been charged Rs 15. http://gofun.in
What IS THAT?
STOP THIS SERVICE FROM MY PHONE
[protected]

I am also recieving same message from last 4 months. My mobile no. Is [protected].

i too am surprised that i am been charge Rs.15 for a service i haven't even subscribed to!
and more ever, i am not able to stop this service.

pls help me.

i too am surprised that i am been charge Rs.15 for a service i haven't even subscribed to!
and more ever, i am not able to stop this service.
i am been charged for it for the last 4 months

Pls do hep me.

My Mobile Number is [protected]

Thanks For using (Fusion Lounge, Multi Content Pack)subscription service on Airtel WAP You've been charged Rs 15. http://gofun.in
What IS THAT?
STOP THIS SERVICE FROM MY PHONE
[protected]

i have recived messages from airtel that thanks for using fusion lounge, multicontentpack subscription service on airtelwapand they will charges me of Rs15 but i will remind that i have not activate such service so tell me soultion of this problem

no.[protected] per 17/2/2011 ko maine 88 rs. ka sms tariff recharge kiya per abhi tak nahi mila.
jaha se kiya tha wahan se recharge ho gya tha,
dealer ne bhi kaha customercare se baat karo
plzz check

Dear Sir,

My Mobile Number [protected] Post Paid Bill settlement. My Email address Give Me.

Thank You

Mr.Hemanathan

I have paid the bill No.[protected] dated 24.06.2009 for Rs.2, 098.25 for mobile No.[protected]. This bill
I have received on 26th of July 2009. So I have deducted Rs.150.00 late fee and I have paid Rs.1950.00
in cash on 03.08.2009 vide receipt No.18223 dated 03.08.09 in Kamdar Tele Communication, 174/180, Kusum Vijay Building, 3rd Floor, Modi Street, Fort, Mumbai - 400 001. But today my line was disconnected without any reason inspite of paying the bill. Please look into the matter and activate my mobile immediately.