Airtel Complaints & Reviews

Dear Sir,

I am airtel postpaid user for last 2-3 years. last month on[protected], I went to post paid centre to convert my postpaid no [protected] to pre paid . The centre manager asked me to clear the old dues and pay more 200/- extra for migration charges. I said that in T.V TRAI is saying that there is no migration charges for a consumer if they convert from pre-paid to post-paid or postpaid to prepaid. The manager said, that he dont know all the details but if I am in hurry then i should pay 200/- then only he can convert my poatpaid to pre-paid. I said ok. and I paid what the air-tel person said. After that my phone was blocked for two day and then restarted with pre-paid connection. I was satisfied till then. I charge my phone for lifetime plan through easy recharge system. And after that my phone was working smothly for next ten days. And suddenly the phone out call was stopped. And there was computerised answer that, please submit your documents to re start the phone. I call lots of time to costumer care 121 and asked them to restart my phone and i will submit the documents as within day or two. they said they cant help in this matter. I want to ask some question from TRAI and AIRTEL

1. Why Airtel charged me rs 200/- as migration to convert my post paid to pre-paid ?
2. Why the store manager din't inform me that I had to submit my docments one more ?
3. What is the meaning of Ad given by TRAI in the national television about migration charges?
4. Why my phone was restarted as pre paid for 10-12 days ?
5. Why my life time plan was accepted without my documents?
6. Why Air-Tel contumer service person dont know about the migration charges?
7. When my number was restarted for next 10 day and inbetween if any crime done by my number,
then who will be responsible for that?
8. If that number is mine and i will be responsible, why you are asking documents one more?
9. Airtel costumer care says that they activate the new sims within hours when they get confermation from the dealers and they deactivate the same number after some 7-8 days if the documents is not valid.
In that 7-8 days if any anti national crime done by that number then who will be reponsible, A.Dealer, Distributer, Mobile company or TRAI ?

10. Why there is lots of custumer complains against all this companies, who is responsible, A. Consumer, B . Company, C . Our Goverment low standard polices ?

I hope some good and relife taking answer from the proper authority.

Rajesh Agarwal
[protected]
Rajgangpur, ORISSA

Hi,


I had 3 connections of the post paid Airtel 199 good value plan.
The mobile nos are [protected]/24/25.
I had carried on with the service of Airtel for nearly 2 years now.
However in the month of January my bill plan on mobile no [protected] was changed to a very unfavourable one without any intimation to me. I have already registered a complaint with the customer service and haven't found a resolution to it yet. The reason they are giving me is that I made a request to deactivate the card and hence they changed my bill plan. However I had not made any request as such to deactivate my card and nor to change my bill plan. They have stopped services to my mobile no. [protected] as well now. I have given these nos to quite a few people and want to maintain it if possible. I sincerely request you to look into this matter and get my dues corrected. If my bill plan is changed and the correct bill is charged to me from retrospective effect then have no problems in honouring the bill.


Thanks
Ajit

sir
i am customer of AIRTEL since 5yrs my mobile no [protected] i am receiving airtel alerts(chitralu alerts) from 54321 daily. 10rs is been deducted every 2days i keep complaining to airtel customer care about 30times till now.till now 250RS deducted from my account . No response from there side still i am having the same problem i really want to change my network ill never encourage any one to take airtel. i am mailing you as a last hope.
thanking you sir
bye

I had activite my Mobile Office today afternoon.
Now i wish to suspend my Mobile Office, service. i had conact there costermer service excutive on no 12140 & as per them i had to dial 55690 with MASSAGE UNNO. But massage has come back with massage NO DEFOULT CONFIGRATION.
Also i a had recive massage from no 69620 " your subscription for MO recived"
I am constentle trying to contact them on following numbers
567567
12140
12150
I am just geting advertisement. No one excutive picking up phone.
I had trying constentle from 10.00PM to 11.40PM

Thanks

Jitesh Narshana
Thanks

hi Team,


My airtel account in its website says that the march months bill is rs -231 and then i get a message saying that it is 592 rupees. I confirm by calling the customer care and make 500 rs payment on march 24 and on march 29 2009 i make another payment of 100 rs... however on april 2 2009 i receive a message saying that the payment is not made and my information is shared with the collection agents to collect. i call the customer care and they say that they have never recieved the payment. i then send two emails to airtel giving the proof of payment for the payment that i have made and also ask the customer care to raise a complaint and they never do until my 8th call to them and finally they give me the complaint number after three days.
i need to get the justice in terms of correct bill amount and acknlowledgement for the payment made from airtel.

I have paid Rs.400/- towards recharge (top-up) of Airtel mobile No. [protected] through my ICICI Credit Card (online transaction Id: [protected]) on 30-3-09. ICICI has confirmed that the payment has been made to you and the transaction was successful. But the credit for call time of Rs. 400/- is still not received on mobile No. [protected] for which the recharge was made.

Request immediate action along with email confirmation.

Vikramaditya Ekkirala

My name is Rahul vasavada and my number is [protected]. I stay at virar in Shreemadh Gokul in flat number B/2. The moment i enter my flat there is no network. Network indicator reflects as "Emergency calls only"However i cannot dial emergency numbers as well. Even after several attempts of complaints there is no response or solution.

I had asked for your Airtel Digital TV service connection through dialing Airtel Digital TV toll free number[protected], one representative was sent to my house on[protected] afternoon who explained me the detail features and I had agreed for the connection. As per the process I paid Rs 1750 (Cash) and the representative (Mr Biswajit, contact nos. [protected]/ [protected] ) gave me an invoice cum challan of one of their authorized agency M/s 'Rambo Marketing Pvt Ltd'.( Regd office: 133, cotton Street, Kolkata-700007, corporate office : BG-07, Salt Lake City, Kolkata-700091). Subsequently, one engineer came with the disc and Set top box for installation. Unfortunately they fail to install it at my home balcony premises as no signals were coming. As I live in a housing society, we do not have permission to install the disc on the roof but have it for the balcony. All other Airtel Subscribers in our society installed it at balcony only. In this circumstances, I asked Mr Biswajit several times to cancel my installation and return my money, who later stopped picking my call. Then I contacted through their toll free number again (the representative was Mr Zeeshan as told his name) and lodged a complain on[protected]Number 568129) to cancel my connection and to return my money. As such I did not got any call back, then I contacted again on[protected]representative was m/s Kanchan as told) where I was assured to be contacted within 48 hours. One week later somebody contacted and said you have to go to our Kolkata center physically and fill up a form to get the money back, but did not give their kolkata office address after my repeated request. I could not find their Kolkata office address through net sarching also.
What to do in this case? I understood they do not want to return my money.

As I have paid for the service, which was not provided to me, can I not get my money returned from Airtel DigitalTV??

Please help

Chittaranjan Ghosh
Kolkata
[protected]

R/Sir
I am Gitesh pathak my phone no. is [protected]. Some unknown numbers are been dialled from my sim without my dialing. This is happening since last night atleast seven new numbers have been dialled.

i have been trying to your customer care no. but no response has been given to me so far.

Kindly look into the matter, or otherwise I will be giving complaint to the police.

Thanking you


Gitesh

PAN : AGIPA1247P

Sub. : Intimation under Section 143(1) of the Income Tax Act, 1961

dated 10.03.2008

Ref. : AO Code: MUMD29901; Asst Year:[protected]



Respected Sir,



I, the undersigned, Shri Danish Adib, wishes to point an error in the said Intimation Order. On a careful perusal of the said Order, I had noticed that a loss from House Property (Interest on borrowed capital on purchase of house) to the tune of Rs. 81, 767/- were not taken into consideration at your end.



Due to the aforesaid error, instead of a refund due to me for Rs. 5, 495/- (Rupees Five thousand four hundred and ninety five only), there is a tax liability for Rs. 8, 500/-. To re-confirm the loss on house property, I am again enclosing a statement / certificate from the Bank, which discloses the following facts:



Payment towards Interest on Borrowed Capital : Rs. 81, 767/-
Payment of Principal on House Property : Rs. 27, 961/-


You shall appreciate the fact that payment of principal amount for Rs. 27, 961/- (Rupees Twenty seven thousand nine hundred and sixty one only) was taken into consideration under Section 80C, however the loss under Section 24 was erroneously excluded.



I request you to kindly look into the matter and re-issue the Intimation Order with the refund amount, as applicable. Your early action in this matter shall be highly appreciated.



Thanking you,



Yours truly,





Danish Adib

PAN: AGIPA1247P



Encl:

1. Copy of Intimation Order

2. Copy of Bank Certificate showing Interest on Borrowed Capital

3. Copy of PAN

4. Copy of Income Tax Acknowledgement filed for the relevant financial year[protected]

I have a Airtel number# [protected] (Jharkhand) since arround 2 yrs ago, But in last yr they were deactivated SMS alert from my number. Then after one month once again I activated SMS alert in my number, but still since 1 yr I don't have recieve any message from Airtel. Whenever I talked with Customer care they reply me that we'll send you sms service soon.

DEAR SIR

I m kushal verma i have purched a rechage coupen of RS 60 on 27.03.2009 from my near shop but when i scrached it the 4 digits of the no is damged i try many no but it was not succes when i go to the shopkeeper he says that go to the airtel office u got the new coupen or they will give u the recharge no but they refuse to give me any help what i do now please HELP me

Sir,
My no. is [protected]
I had not used Airtel STK service but, on following date the deduction of rs 30 are made, from the same number. When i made complaint to the customer care from last 10 days the executive say that "system down, system not show any deduction on your number, you have not subscribed for any services, your problem will be solved in short period, please call after sometime because of server problem" and lastly on 2/4/2009, 7.55 pm Customer care ex.Mr Deepak say`s that "Your complaint will be solved within 48 hours with complaint no 97585.
30 rs Deduction Dates
19/3/09 on 10.59 am
2/3/09 on 12.21 pm
22/3/09 on 11.26 am
23/3/09 on 11.16 am
02/4/09 on 12.59 pm
Also i recived msgs onthe same dates from 64611030 that, You`ve been renewed for (oRing Tone Pack, MonoRt) Subscription service on Airtel STK, You`ve been charged Rs 30.
Please sovle the above problem urgenty

Hi,

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.I donot believe that me or family member use the all service as much as it is specified in the bill.
I want the details of my bills so that i can be satisfy with the service that whether its really been used by us.

I need call details on my mail, so please send as soon as possible otherwise i will not be able to pay the bill and ultimatelly disconnected the phone and which futher lead to cancellation of the phone.So its better you listen my problem and forwad me a proper solution.

I am waiting for your reply.

Thanks

i have a airtel postpaid connection from 2 months ... i didnt get my first month bill till the second month was generated, but they are forcing me to pay the bill which i refused to pay... but today they sent me a bill of 3000 for 2 months on 30 th march which i told them i will be paying within 5th april ... but today they have totally deactivated my number [protected] in the middle of the night without any information ...

my no is [protected] i had not activate holllo tone my end but forcefuly holllo tone activate & my 10 balnce dedcted than i call on cust care that time his agent (serswati) told me that balnce dedct for same but i did not send any or not recived call frm airtel. but she did not listen anything i was ask for escalate case with your seniour persone but she told me that seniour told me we can't escalate case & also i ask nodal officeer contact no & than he dissconected call now i want to deactivate holllo tone & refund my 10 balnce. so needfully for me.
thank you

To,
Managing Director
Airtel Broadband Services
Panipat


Subject: Regarding violation of consumers right

Sir/Madam,
In very despair and disappointing mood I would like to draw your attention about violation of various consumers’s right by your organization .It all started when one salesman (Mr. Satish) on behalf of Airtel came to my office on 21 March. 2009 and offered me broadband services through landline which I eagerly accepted as I was in requirement. I completed all formalities within hour although I was very busy at that time as I am doctor, Mr. Satish promised me install landline within 2-3 days, after 3 days on Tuesday i.e. 24 March. When I enquired about installation he came to me and took Rs. 500/- as installation charges without any receipt and promised me to install within a day. On repeated telephonic calls he made lots of excuses for delay and promised me next day on every calls.On my last conversion with him on 28 Mar he told me that it is not possible to install broadband as there is no slot.
In this manner Mr. Satish on behalf of Airtel Broadband services knowingly did act of misinformation, false promise, illegally handling and overconfinement of money which causes me mental tension, anguish, wastage of money and irreparable loss of my time.
I therefore request you to enquire into matter and take neccessory action, so that dignity of your company can be maintained.

Dated 02 APR 2009
Copy to- from
1.National consumer dispute Re-addressal forum. Dr. Mohd Imran
2. Bharti communication Dr.Prem hospital
Panipat

Dear Sir,
It is quite unfortunate for me to lodge a complaint against a company like you with such a good reputation. My problem, alongwith many other friends of mine living in Shillong and subscribed to the Airtel, is that we have inconveniences regarding the payment of our bills. Your branch office located in the central area of Police Bazar near the Hotel Center Point is always closed by 6.30 pm. it is very inconvinient for the working people like us to pay bills if it is not opened in the evening time at least till 7.30 or 8 pm. And when I told the people working there about my problem, they behaved in a very customer - unfriendly manner and replied that I "can not come in my sweet hour" to pay the bills. and their behaviour was very insulting which was quite unberable for me. so i need strict and prompt action from your side in this regard. i hope that a punitive action will be a learning one for all of them while dealing with the customers.

Yours sincerely,

Kundan Hazarika

if you dont deactivate airtel live, you may lose money unnecessarily by airtel. last month i lost rs827 from my account balance. the money will be illegaly deducted from your account. you will receive sms from airtel live saying "thank you for downloading javagames from airtel live wap so you have charged 125 rs". you will get sms from atleast 5 to 9 message from numbers like 64611030 and money will be deducted from you account. so better deactivate from airtel live. TO DEACTIVATE type DLIVE and send sms to 202. or type dlive and send sms to 202. so dont lose money by this fraud commited by airtel people.

Dear Madam/Sir,

Please note that I am working with a private company at Narain Manzil, 23 Barakhambha Road, New Delhi 110001 and using Airtel for last one and half year, I have sent several mails to Airtel regarding there "no" network coverage in our area, I have received dozen of mails and atleast 100 messages in response confirming my complaint no. and thanking me for contacting Airtel but even after many written promises from AIrtel the situaution reamins same, finally I have chosen to go ahaead with termination of connection and will be moving to different service provider soon.

Now the challange that I will face would be to change my contact details and communicate to many customers in India and abroad.

I think Airtel must take responsibility for this and should be charged penalty for providing poor services to the customer.

Thanks & Regards
Manish K Pal
[protected] - Soon to be changed
[protected] Ext - 202