Airtel Complaints & Reviews

hai im deepak frm gurgaon i resign bharti at 2nd march 2009 frm this date still there is no process to should be confirm frm hr department side nd most important matter is very cheap management nd HR dept.both sitting in gurgaon hub there is no any systematic work . i realy tel most of employees are nt satisfied frm management of gurgaon im realy shocked nd surprised wen im resign frm dis company.

Dear Sir,

I am using airtel connection since long time 2-3 years, now i submitted my application Airtel outlet, garh road, meerut for changing the plan on 9th March 2009, On 22nd Evening i tried to phone but recd message -nos are not correct 1 no tried, other no tried failed, i querried and came to know that my connection is temporary withdrawn without any information, i am unable to understand why? As I have deposited again my id proof at Garh Road, again I visited at Garh Road, Meerut, application with ID proof is pending still in drawer, I get received a copy of my application and came back, still it is not in working condition.

rajiv

I purchase AIRTEL Digtal TV connection on last Monday i.e 16-03-09 by paying Rs. 1750/- with three month free subsriciption, with my VC no.[protected] STB [protected] ID no. [protected], My service activate on afternoon at 1 P.M . On tuesday when I check my account, I was shocked it was showing -1750 /- . I immidaitely contacted to the dealer who assured me it will be correct by the evening . Next day again I approached to the dealer i.e Dish Shoppee shop no. 7862, Opp. PSEB office Sirki Bazaar . On my complain he talked with Mr. Parveen Sharma service Manager of the area and give the detail, who again assured that this is internal problem & my service will not interrupt . On[protected] at 4 P.m. I receive a threatening call from phone no. [protected] of Mr. Kamal from Airtel office New Delhi that I have not paid Rs. 1750/ - so, immidaitely pay the charges otherwise the service will be stopped . I told that person that by paying the ammount I have taken the dish, & the company has started the activication . So, it is your responsibilty to check the fact without harrassing me. I again contacted to Mr. Parveen Sharma service Manager as well as to the dealer that what is going on . but agian I got same asssurance that my service will not stopped any way. They also gave me cash card no. of Rs, 1750/- . But all of sudden today on 22-03-09 the service was stopped by the company, showing how they can cheat us ? ? ?

VISHWAS GARG FROM BATHINDA

To,
The GM
Airtel India
Delhi

Sir,

I am the customer of your telecom with mobile no-[protected] for last 10 years. For this loyality i got a very good remarks by your company, I would like to tell you that my no as mentioned above has been deactivated on 11th of March without prior information when i asked to your customer service people i got replied that i need to submit my ID Proof to get activated again. After getting this information by next day on 13th of march i submitted copy of driving licsence as ID/address proof at 18 pusa road karol bagh. After doing this i was supposed to get activated my no. within 48 hours. But it didn't happen after the given time i made contact again with your executives and asked to submit again i did the same on 17th of march but in vain.

A consumer never expect such kind of pathetic service from Brand like Airtel . I suffered a lot during this period .
I therefore, request you to kindly attendon this matter ASAP. I shall be very much obliged to you for the act of kindness.

Regards
pawan kumar
ph: [protected]
E-7/117
Mukund Vihar
karawal nagar
Delhi- 110094

I need a call summary report on my mobile no. [protected] from 20 February 2009 to 20 March 2009

Thanks

A BHARTI AIRTEL REPRESENTATIVE APPROACHED ME ON 1-FEB FOR DEMONSTRATING BROADBAND SERVICES AT MY LALBAUG ADDRESS. I HAD OPTED FOR RS 499 PM FOR BROADBAND INTERNET SERVICE WITH 2MBPS SPEED AND 1 GB LIMIT. I HAD PAID DEPOSIT OF RS 500 FOR THE MODEM. THE CHEQUE IS DRAWN AGAINST "BHARTI AIRTEL LTD" AND MONEY IS WITHDRAWN FROM BANK A/C ON 5-FEB. THE PERSON IS NOT REACHABLE ON GIVEN NUMBER SINCE THEN AND NOBODY HAS CONTACTED ME FOR ACTIVATION. 50 DAYS HAVE PASSED SINCE THEN. I STRONGLY WISH TO LODGE A COMPLAIN AGAINST THE FRAUD AND UNPROFESSIONALISM SHOWN BY AIRTEL AND PLAN TO BRING THIS TO CONSUMER SERVICE CELL IF THE MONEY IS NOT REPAID IN A WEEK. I HAVE A CHEQUE PAYMENT RECEIPT AND ALSO THE COUNTERRECEIPT ON AIRTEL BILL. I PLAN TO FILE A LEGAL COMPLAINT AGAINST THE COMPANY SO THAT THEY DO NOT GO ON CHEATING OTHER CUSTOMERS.

Dear Sir / Madam,
I m unable to get access for online payment of my post paid mobile connection monthly bill (Airtel No. [protected]). Please guide me, with full details.

Sincerely,

A. R. Shah

sir i would like to give you afew details of the costmer cheating airtel without paying bill right from hyderabad to banglore he is using airtel and disposing the sim as the bill reaches 10000.at present he has disposed sims bearing numbers [protected], [protected], [protected] mr.muralidhar kanchi in banglore.his present number in use is vodafone bearing no.[protected] [protected] as costmers we demand good service and and we have to pay but...

I have applied for pre paid connection to post paid conversion 3 months back. An irresponsible person called Dananjay, his contact number-[protected] has came to my office and collected money (450 rupees) from me. He has not remitted any receipt for that even i have made several request.
Later he has given me one more phone number ([protected]) for a person called Maruthi (A useless and lier in this world). Whenever i called, he use to bluff me a lot that your address verification has to be completed and today night the connection will be activated. But all in ruin...

Even after 3 months they have not activated my connections and i lost more than 200 rupees by simply calling them.

I feel that i should get justice and these irresponsible persons must be punished by the airtel top level management.

Best regards,

M.Senthil
[protected].

My name is deepak bedi my mobile no is [protected]

Airtel company is charging Rs. 20 anytime of internet usage which i am not using at all. Despite of my all complaints and their assurance of refund of the amount incorrectly charged by them, inspite of refunding they are still charging Rs. 20 any day for internet usage. And they are also charging for Hello Tunes which i have not asked to Install but still they charge for them. Approx. they have charged Rs. 500 from me for all this Please do the needful so that Airtel will stop charging this amount and the refund of the amount which they have charged incorrectly.

hi to everybody, Me and my relations, friends we have more than 50 airtel prepaid mobile no using in last 3 years in tuticorin district .but we have decided to throw the airtel sim to the dustbin...because last two weeks airtel network has many more problems...(call disconnected, message sending failed, call failed).i gave the complaint to the customer care in many more times.but they didnt take any action..so we have to change the network..AIRTEL TO AIRCEL, VODAFONE, BSNL, , , , , , , (MY MOBILE NOs are following; [protected], [protected], [protected], , [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] [protected], [protected], [protected], [protected], [protected], [protected] etc...

Hi! my name is pradeep using airtel mobile connection no. [protected]
i received and sms from airtel asking me if i would like to start the GPRS internet connection service, for which i declined, but they started this service by themselves and i found that my account is deducting some money as and when my emails are downloading, ( even without making and settings).
i went to my nearest airtel customer care centre, where i was asked to call 999 to discuss about this, i was kept on hold for over 5 minutes ( how irresponsible). then i went to one of the airtel staff with my complain and she told me that in my account its showing ( internet connection service deactivated) but still they are deducting the money from my prepaid account. she was helpless about it and told me that it will take 48 hours to get any reply from them.
2 hours later i get a sms from airtel, saying ' thanks for contacting airtel, we would appreciate you last feedback, if you satisfied with the last feedbakc sms ' YES' else 'NO' to toll free no. 876, which i did as 'NO' and they charged Rs. 1.50/- for this sms.
is this some kind of joke they play with customers, such a big company with such a poor systems and ripping off the customers.
how disgusting. shame of airtel.

Dear Sirs It is really pathetic to understand that the system management in Airtel is far below satisfactory .Last night my incoming was barred just because of Rs.mere 300 deficit and it is old connection and just see the kind of revenues i have given you in these recession times . Also i had a word with abhishek yesterdat at 11.00 pm vide interaction ID[protected] and he confirmed me that my both outgoing & incoming would be activated in maximum 4 hours which never happened .Now when i called today in morning at 9.00 am vide interaction id[protected], the senior executive told me that there is no problem from their end and the mobile no. is working fine whereas from last nite till date my no. is still not working . I am having another 10 connections under the name Shubham Impex - [protected], [protected], [protected], [protected], [protected] etc.and when i told them that i want to close all these accounts out of frustration, she went on very fine saying this that i may go ahead and close them all.PATHETIC, If this kind of trait i have to hear from such a big organisation, i dont think that i have to contiune relation with you people .IF YOU GUYS ARE NOT WORRIED ABOUT THE BUSINESS WHY THE HELL I SHOULD KEEP KNOCKING WITH NO RESULT WHEN THERE ARE OTHER MOBILE OPERATORS .I am suffering my business because of this barring and would like to demand compensation for the same .Your utmost action is highly oblidged else i would have to knock the doors of Redressal forums tksrohit malhotra

I call to airtel Customer then My call transfer to One lady Executive she noted my compliant then after 1 hour i receive a message from one airtel number

Hai i am ... (her name) from airtel customer care

worst executive provided by airtel because my mobile number cheese and contact to me this is so.much bad Activites...i will not accept it...

this is Abhijeet Suresh Chogale Son of Suresh Kashinath Chogale. My father has 3 Airtel Prepaid cards on his name. One of them is having problem which i am using. Problem Details are

1> Can't see balance by dailing *123# response is YOU ARE NOT A PREPAID SUBSCRIBER.
2> When I dial 123 response is YOUR NUMBER IS NOT REGISTERED.
3> Can't Recharge at all. Due to which my outgoing is stopped from NOW 4 days.
4> This problem has been encountered by me twice after I have switched from Postpaid to Prepaid in Octomber. From Octomber till February all was working fine.
5> I have complained on[protected] but they do not registered my complaint on that day.
So i have complained again on[protected]. The reference no. is [protected].
6> I have updated my complaint today. Reference no. is [protected].

My Postal Address is:
9, Jai Gurudev Bldg, Shivnagar, Dindori Road, Nashik - 422004.

Landline No. :[protected]
Mobile No. : - [protected]

I HAVE TALK TO COSTOMER CARE EXECUTIVE YESTARDAY & TODAY THEY HAVE ASKED ME TO CHECK MY SIM CARD. BUT ONE OF AIRTEL OFFICE IN NASHIK (J.J.Marketing mumbai naka, nashik) SAID TO CHANGE SIM & IT WILL COST ME Rs.75 ALSO SIM FOR MY NUMBER SERIES IS NOT AVAILABLE AT THERE SO I NEED TO GO TO ANOTHER OFFICE IN NASHIK. I DONT UNDERSTAND IF IT IS AVAILABLE IN ANOTHER OFFICE WHY THEY CAN BRING IN THEIR OFFICE. BECAUSE I HAVE LOST MANY MONEY BY GOING TO AIRTEL OFFICE 5 TIMES UNTIL NOW & THEY STILL ASKING ME TO GO AT ANOTHER OFFICE & PAY FOR SIM INSTEAD OF CO.OPERATING WITH ME.

I also HAVE VISITED TO HEAD OFFICE OF AIRTEL IN NASHIK (Contact No. 2583142) & GIVEN MY COMPLAINT TODAY. ONE MORE THING I ASKED THEM TO GIVE ME J.J.MARKETING (AIRTEL OFFICE) CONTACT NO. BUT THEY SAID TO MEET THEM FACE TO FACE. THIS IS HOW YOUR employees co.operate with us.

Even after 4 days they are unable to solve my even single problem this proves that they are giving any attention to customers.NOT EVEN HAVE ENOUGH TIME TO REPLY MY MAIL.

TODAY I HAVE REACHED MY LIMIT & I AM GOING TO WAIT FOR their REPLY ON MY MOBILE & ON EMAIL BOTH. I WANT REPLY ON BOTH.

TOMMARROW IS THE LAST DAY IF NOT ONE PROBLEM IS SOLVED I DONT HAVE CHOICE THAN TO DEACTIVATE MY AIRTEL PREPAID ACCOUNT.

No one in Nashik or Customer Care Executives are Helping me.

Hi,

My bill plan is changes without my knowledge, and no information was given to me about the plan. Due to this change in bill plan my bill increased to almost 4 times.

I raised a complaint with airtel in which I mentioned I will not be paying my bill until my bill is recalculated.
I was regularly following up with them. The issue is not solved yet.

I today they have in activated my sim. I am not able to get any Incoming and outgoing calls.

Please let me know the procedures to log a complaint against Airtel.

Thanks & Regards,
Rama Devi P.

Respected Sir,
I am Coustmer of Airtel at list last 05 Years
My Mobile No: [protected]

My Compliant About Your Activation Methods of Hello Tune
Some Time Back one Gay’s call in your costumer care Center & Give Some Information About Me &
My ID & Without My Permission and without my Conformation Your Airtel
Costumer executive Start Hello Tune on My Cell

And Charges Apply cut my account Balance
This type Service without customer’s request’s why provide this type service
Forward one resin about how it take mistake solve by your organization
Thanking you,

Arun Mankane
(Cell no: [protected])

I am customer of AIRTEL prepaid mobile service..

I want to drag your attention on the issue of charges of the MOBILE OFFICE (GPRS) service provided by AIRTEL.

This service is provided on the daily rental basis.

When it was started AIRTEL charges Rs.5/- Per day; And increasing simultaneously Now they have reached to the highest of Rs.25/-per day in past one and half year..

One more thing to be noticed is that AIRTEL providing EDGE service (Faster than normal) in some selected cities at the same cost..

Atleast they have to give some concession to the NON-EDGE users..

And the Quality of The GPRS service is too poor..

Can anyone like TRAI can regulate the prices of these kind of VALUE ADDED SERVICES??

If yes, Then please do something for the welfare of consumers..

Waiting for your reply..

Dear Sir/Madam,

I am having a airtel mobile connection No.[protected] relationship no.[protected] since 2002.

Receently I paid my last payment of Rs.1806.86ps. vide Pay Order No.436639 dated[protected] issued by Andhra Bank, Connaught Circus branch, New Delhi-110001, by dropping at a box kept Airtel outlet in Connaught Circus, N.Delhi.

Later I am called for making the above payment which I said the details as mentioned. They said the Pay Order is found to be defective as told by their Collecting Banker. Then, I requested to return the Pay Order to my changed address after taking the confirmation. Instead of sending the instrument back, they barred the outgoing calls under the pretest of outstanding dues. Till today I have not received the Pay Order ( which is issued by any Bank after paid for the value-the term Pay order is called as Bankers' Cheque/Cash Cheque also by some Banks in their terms).

I requested to send the latest bill atleast so that the remaining amount to be paid may be settled I can use the mobile. Though I submitted the correct address in the change form, they entered my mailing address wrongly in their system as a result I could not receive till yesterday. After having informed again and again about either not receiving of the Pay Order or not receiving of the latest bill. the customer care representatives keep on harassing me for making payments besides barring my outgoing calls. Out of frustration I warned the customer care representative and his supervisor over 121 call made on[protected] afternoon, that, I have no other go to lodge a complaint this series of harassments. They have not cared at all though I never had been a defaulter in making payments since 2002.

Further, I have made the balance payment of Rs.4499.41ps by Demand draft No.465022 dt[protected] issued by Andhra Bank, Mayur Vihar branch, Delhi-110091; through Airterl Relationship Centre, D.S. Enterprises, 35, Pratap Nagar, Mayur Vihar Phase-I, Delhi-110091 vide Ref.TID :QDLDSEP00979 dt.[protected] time:17:57:52hours; leaving the disputed/not returned PAY ORDER for Rs.1806.86ps. Immediately, I have called 121 and have requested to returned the PAY ORDER as claimed to be defective one which is not in fact (since the personnel do not know the difference amongst cheque, pay order and demand draft) and for unbarring my outgoing calls by the entire details of payment made by me.

I have been assured of restoring the service ie unbarring outgoing calls after 2 hours. But, I have found to my surprise the assurance given to me was not fulfilled. Instantly, I have contacted 121 and the customer care representative assured me of to try after 4 hours i.e. after midnight 01.00hours (of[protected].

Now, I have lost confidence on their assurances even though I have cleared the entire balance amount, and, hence I am complaining about reckless attitude, irresponsible service and underqualified / unprofessional way of approach of the customer care representatives and their supervisors who are not at all showing concern to the root cause of the problem, and, failed to solve my problem even there was ample time given during the period of which I have faced a lot of inconvenience due to barring of my outgoing calls for no fault of me.

Please do justice to me for not only all the mental agony that I have suffered but also the loss occured due to barring of my outgoing calls.

Anticipating an early redressal of my grievance and suitable compensation in this regard.

I've recently taken a postpaid mobile connection from Airtel. At first, the outgoing calls were working fine. But after 3 or 4 days, the outgoing calls have been disconnected. When I called the customer care regarding the same, they said the address verification is not done and the outgoing calls will be activated once the same is done. But to my surprise, even after 3 executives from Airtel visited my residence for verification, even now, the customer care says that the address verification is not done yet.

Now, I'm fed up with following up with Airtel for the activation of outgoing calls and asked them to de-activate the connection. But they did not do even that.

Who'll compensate the agony and pain that I've undergone all these 16 days? Request the consumer forum to take a firm action against the company and ask them to compensate the pain and agony that I've undergone.