Received a call from Airtel Broadband people on 5th Jan. 2009 evening regarding their offer of 2mbps 779 comboplan with 4 gb free download. I gave my willingness to migrate from 256kbps 399 to 2mbps. They said that it will take 5days to migrate. I agreed.
My broadband stopped working from 6th Jan. 2009 morning.
Jan. 10th, I paid my Airtel Broadband bill at Anna Nagar, & made a complaint at cust. relat. Since she was unable to contact her higher officer, she sent me away saying that she will contact me after two hrs. but did not.
Jan. 11th I called Airtel officer, Vijaylakshmi around 2pm, explained the above matter, since no complaint was registered, a fresh complaint No. 15774840 was registered.
Jan. 13th I insisted the Airtel officer to send an engineer. Engineer Balamurugan arrived in the evening tried his best but in vain saying my USB is at fault hence to get an Ethernet card and fix. Immediately after he left, the hard disk crashed and I lost all valuable business transactions. After he left, bought a new 160GB hard disk and installed OS. and did not fix the Ethernet card I bought (No connecting cable). Tried to log on to my internet but unsuccessful.
I brought new PC unit and connected the modem and installed the software (CD). But did not work.
I brought my daughter's Laptop and tried but in vain. Only then I knew that the Engineer was incompetent.
Jan. 14th tried various means to log on but was disappointed.
Jan. 15th I called Airtel officer Arun and explained but he was unable to help me out.
Jan. 16th I called Rani & then Girija & explained all the above but was unsuccessful. Because of this ordeal I requested them to get me back to my old 256kbps since I was loosing a lot in business. But their reply 'after 25th Jan only my request can be processed' gave me a jolt.
Then I contacted many during the next few days, Gomathi, Shashis, Shankari, Saravanan, Navin, Sudha, Pavithra, Priadarshini
Jan. 19th I contacted Meena, Shashis finaly, Gomathi gave a new Ref. No. 16017382 and with a lot of hesitation agreed to send an engineer but did not. Whenever I contact them they stated telling some excuse.
In the mean time my son-in-law (System analyst) with his laptop came from Bangalore and tested my PC and found out that the router was not connected on Airtel side. He contacted Airtel people and asked them to send an Engineer from Airtel. They gave a different complaint no. 16016458.
Jan 22. Airtel engineer Mr. Lokesh checked with different modems and said that the mistake is on Airtel side and it seems that my router cable is not connected properly. He tried to contact Air tel people and said that he will do the needful and left. But nothing happened due to his family problem but gave the Manager Prosheeds no. 42979468 but all attempts failed.
Jan 24th 6:30 pm Navin gave Co-ordinator’s No. [protected], he regretted for his helpless condition
Jan. 25, 9:45 am Priadarshini – not of much help.
Back to Lokesh – asked me to contact Mr. Shahid 42185858, after confirming this issue with Mr. Lokesh, Mr. Shahid confirmed that the router cable is at fault and it will take two days for them to lay a new cable
Jan. 27, 4.30pm Shahid called and asked me to open the Internet Explorer and proceed as he says and finally, I was able to log on brows the Internet 256kb with a new modem, Lokesh gave.
Finally, Airtel asked me to pay Rs. 723. So I asked Mr. Shahid to explain the matter to the billing dept. and finally, they said that I have to pay for all the days except from Jan 17 to 27, - Rs. 407.27. for 10days o[censored]sage in a month and for the mistake Airtel committed, I am punished. From Jan. 6 to 27 my Internet was non-functional (20 days) due to Airtel’s mistake (router disconnected).
I do Leather Machinery sales and service as a free lancer. During the crucial time of the Leather fair at Chennai, I lost two very important contracts. I went through a lot of stress and mental agony and torture due to Airtel’s mistake.
I request the public to unite to punish such frauds like Airtel and such others of plundering the public like in other developed countries.
Aug 13, 2020
Complaint marked as Resolved 
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Sir or mam
Sub : complaint for net connection named ( Sanawwar khan ) no[protected]
My internet connection is not working last 1 week land line no.[protected] named ( Sanawwar Khan ) i request u plz check it as soon as possible . cont no.( [protected] )