[Resolved] Dell — non hearing of customer complaint | |
myself gaurav verma.i purchased a new laptop of Dell company model no Inspiron 1525 in the month of Feb'09 end. it came through courier at my address.it has got one year warranty.after receiving the laptop, i found that its inbuilt webcam has not that much clarity as it is in my friends laptop of same model.also i found that i could not place my camera MS Pro memory card in the slot provided in it. Moreover the TV connector slot provided is also not matching with the one i m having.All these things made me to call the Dell customer care so that they can send some representive to chk all these things. after contacting three times, my complaint went in vain. the latest one i called on 17/04/09. i spoke to Mr.Rohit Robert who i think sits at bangalore centre. after discussing the issue with him, he told tht i should have my laptop with me while talking to thm so tht they can tell me over phone to resolve the matter.he also told me tht their office remains open only from monday to friday from 9;00 am to 6:00 pm which clashes with my office timings. i told as these r the timings of my office also, so its not possible to bring tha laptop at my office, so he should send somebody to chk these things physically. But despite me requesting several times, he showed his inability to send any person to my home. i want the Dell company to send the representative at my home as it becomes their duty to resolve the customer issue, moreover its under warranty also and direct that customer care executive Mr. Rohit Robert to say sorry to me. thanx, Gaurav Verma 8/4, Semal Road, shipra sun city, indirapuram, Ghaziabad(U.P) Ph- [protected],[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
I Raj Kumar Malik r/o 225-D, 3rd floor, Shipa Sun City, Ghaziabad [UP] in India hereby complain that my Dell's laptop has gone out order and does not work SINCE June25, 2009.This laptop is within warranty period. Please send your representative my home or call me to bring the same at your work-shop so that it could be set right by you.
My phone Nos.[protected] & [protected].My calls have not been attended.
My phone Nos.[protected] & [protected].My calls have not been attended.
Hi,
My name is saniya, iam working in a banking section. I was trying to reach one of our icici bank customer name by SUNIL KUMAR WORKING IN DELL DESIGNATION AS TECHNICAL SUPPORT.
#121/1, DIVYA SHREE GREEN KORMANGALA INNERRING ROAD DOMLUR BANGALORE.
[protected]@dell.com. His old contact number is [protected]. He is stying with family in bangalore he is married.
Plz inform him to contact us with same email id
Thanks and regards
saniya sheikh
My name is saniya, iam working in a banking section. I was trying to reach one of our icici bank customer name by SUNIL KUMAR WORKING IN DELL DESIGNATION AS TECHNICAL SUPPORT.
#121/1, DIVYA SHREE GREEN KORMANGALA INNERRING ROAD DOMLUR BANGALORE.
[protected]@dell.com. His old contact number is [protected]. He is stying with family in bangalore he is married.
Plz inform him to contact us with same email id
Thanks and regards
saniya sheikh
Hi,
I have Dell Inspiron 9400 E1705, Service Tag DMC71D1. I bought this laptop on my visit to US. The heat sink of the processor does not function anymore and am unable to use my laptop. I have made several calls to customer care but they don't have a centralized procedure to resolve the issue. Every department is separate and they keep transferring the call. The laptop is not covered under warranty and am ready to pay the service charges along with that of parts.
Is there a way I can get Dell to help me or should I seek a third party vendor who will be more than happy to resolve my issue in no time without any hassle? This is the fourth laptop I've bought from Dell; looking at the customer service, I am planning to switch brands now.
- Vinodh
I have Dell Inspiron 9400 E1705, Service Tag DMC71D1. I bought this laptop on my visit to US. The heat sink of the processor does not function anymore and am unable to use my laptop. I have made several calls to customer care but they don't have a centralized procedure to resolve the issue. Every department is separate and they keep transferring the call. The laptop is not covered under warranty and am ready to pay the service charges along with that of parts.
Is there a way I can get Dell to help me or should I seek a third party vendor who will be more than happy to resolve my issue in no time without any hassle? This is the fourth laptop I've bought from Dell; looking at the customer service, I am planning to switch brands now.
- Vinodh
26%
Complaints
3043
Pending
0
Resolved
773
View all 3043 Dell India reviews & complaints
+91 80 2506 8026
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
View all Dell India contact information
COMPLAINT/POOR CUSTOMER SERVICE
PURCHASE ORDER OF LAPTOP DTD.17.06.09
IN THE NAME OF SUNIL KUMAR MALHOTRA
WE HAVE REMITTED PAYMENT FOR PURCHASE OF LAPTOP ON 17.06.09 THROUGH RTGS CONSIDERING THAT YOUR COMPANY PROVIDE THE BEST CUSTOMER SERVICE AS YOUR BRAND NAME INDICATE ITSELF. BUT IT IS RATHER HEART BEATING AND SURPRISING THAT AFTER LAPSE OF 8 DAYS TILL THIS DATE, I DID NOT GET DELIVERY OF LAPTOP EITHER THROUGH FAULT OF THE COMANY OR DEFECTIVE COURIER SERVICE ENGAGED BY YOU.
I AM NOT HAPPY WITH THE CURRENT SITUATION AND REQUEST YOU TO PLEASE IMMEDIATELY INTERVENE IN THE MATTER SO THAT IMAGE OF YOUR COMPANY IN MY OPINON MAY NOT BE FURTHER DETERIORATED.
HOPING FOR THE BEST SOLUTION FROM YOUR SIDE . HOWEVER, IT CAME TO MY KNOWLEDGE THAT LAPTOP WAS DELIVERED TO BLUE DART COURIER SERVICE BUT THEY ARE NOT IN A POSITION TO ADVISE US THE FACTUAL POSITION. PLEASE CONTACT THEM WITH INSTRUCTION TO DELIVER THE LAPTOP IMMEDIATELY . RPT. IMMEDIATELY
YOUR RESPONSE MAY ALSO BE ADVISED TO ME ON MY MOBILE NO. [protected]
THANKS