[Resolved]  Dell / Inspiron 1525 — RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER # [protected]

Dear Kapil
I have not yet received my Keyboard for Dell Inspiron 1525. Can you please let me know what is happening with my order.

I have already paid for the product on July 13, 2009 and as per your mail below, I should have received it long back.

Regards

Kunal R Raval


Regards

Kunal R Raval

From: Raval, Kunal
Sent: Monday, August 17, 2009 12:33 PM
To: '[protected]@Dell.com'
Cc: [protected]@Dell.com
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Dear Kapil
I have not yet received the keyboard as per your mail below. Can you please update me on the status of delivery?

Regards

Kunal R Raval

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, August 11, 2009 7:50 AM
To: Raval, Kunal
Cc: [protected]@Dell.com
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Dear Kunal,

We have arranged for the keyboard to be shipped out to you. You should receive the same with 3-4 business days.

Regards
Kapil Aswani

From: Raval, Kunal [mailto:kunal.[protected]@nomura.com]
Sent: Monday, August 10, 2009 9:39 AM
To: Aswani, Kapil
Cc: Chauhan, Indu
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Hi Kapil
Thank you for writing to me.

The consignment that was shipped to me on the below address under courier under tracking number Z92096092.

HOWEVER, THE CONSIGNMENT DOES NOT CONTAIN A KEYBOARD. IT CONTAINS A LAPTOP BATTERY.

I am really frustrated that despite repeated reminder I have not been sent the product that I have paid for. Can you please send me the Inspiron 1525 keyboard urgently for which payment was made on July 13, 2009?

Regards

Kunal R Raval

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Friday, July 24, 2009 1:25 AM
To: Raval, Kunal; [protected]@Dell.com
Subject: RE: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Dear Kunal,

The keyboard has been shipped from our side on 20th July by courier under tracking number Z92096092. We have sent the keyboard on the below mentioned address:

C-7, Jai Bajrang Society, ESI Hospital,
Gotri Road, Near Ayyapa Temple,
Baroda, GUJRAT 390021

Do let us know if you do not receive it in a day or two and I shall surely take this up personally and bring it to closure.

Regards
Kapil Aswani



From: Raval, Kunal [mailto:kunal.[protected]@nomura.com]
Sent: Thursday, July 23, 2009 11:45 AM
To: Chauhan, Indu; Aswani, Kapil
Subject: FW: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]

Hi Kapil and Indu
Can you please provide me with details on when will I receive the Keyboard for which the payment has been made on July 13, 2009?
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Thursday, July 23, 2009 11:45 AM
To: '[protected]@Dell.com'; '[protected]@dell.com'
Subject: NON-DELIVERY OF KEYBOARD - PAYMENT MADE ON JLY 13, 2009 (FW: Quotation from Dell // SER #[protected]
Hi Kapil and Indu
Can you please provide me with details on when will I receive the Keyboard for which the payment has been made on July 13, 2009?
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Thursday, July 23, 2009 11:43 AM
To: '[protected]@Dell.com'; '[protected]@dell.com'
Subject: FW: Quotation from Dell // SER #[protected]
Hi Kapil and Indu
Can you please provide me with details on when will I receive the Keyboard for which the payment has been made on July 13, 2009?
Please see attached mail for my previous correspondence on the issue.
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Wednesday, July 15, 2009 4:00 PM
To: '[protected]@dell.com'
Cc: '[protected]@Dell.com'
Subject: Quotation from Dell // SER #[protected]
Dear Kapil
With respect to the quotation (from Indu Chauhan) for Keyboard for Inspiron 1525, I have made a payment of Rs. 1300/- on July 13, 2009, by way of Bank Transfer through ICICI Bank in favour of Vidhur & Co Pvt. Ltd. The payment confirmation no. is [protected].
Kindly let me know when will I receive the Keyboard for Dell Inspiron 1525?
<<Quotation from Dell // SER #[protected]>>
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Wednesday, July 15, 2009 9:19 AM
To: '[protected]@Dell.com'
Subject: FW: Quotation from Dell // SER #[protected]
Hi Indu
Can you please let me know when will I receive my Keyboard?
Regards
Kunal R Raval
_____________________________________________
From: Raval, Kunal
Sent: Tuesday, July 14, 2009 3:10 PM
To: '[protected]@Dell.com'
Cc: [protected]@gmail.com
Subject: RE: Quotation from Dell // SER #[protected]
Hi Indu
With respect to the below quotation, I have made a payment of Rs. 1300/- by way of Bank Transfer through ICICI Bank in favour of Vidhur & Co Pvt. Ltd. The payment confirmation no. is [protected].
Kindly let me know when will I receive the Keyboard for Dell Inspiron 1525?
Regards
Kunal R Raval
_____________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Saturday, July 04, 2009 2:27 PM
To: [protected]@gmail.com; Raval, Kunal
Subject: Quotation from Dell // SER #[protected]
Dear Mr Kunal
This is with regards to the conversation you have had with Dell regarding the quote for a keyboard for Inspiron 1525
Following are the charges as mentioned:
• Quote for Keyboard : Rs.1300/-
1. Validity of this quotation is for 10 business day.
2. All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request. These terms would apply irrespective of terms mentioned in the PO.
3. Dell can support hardware up to 5 years from date of manufacture/shipment.
4. Batteries and other consumables are not covered under warranty.
5. Payment Terms: 100% in advance. (Options below).
6. Kindly provide the road permit form for parts where ever required at the time of delivery.
Payment options :
1. For 'at par cheque ‘ and 'DD', please courier to
Vidhur & Co Pvt. Ltd
201 Sahyog Building
58 Nehru Place
New Delhi - 10019
2. For Bank Transfers (EFT) :
Beneficiary Account Name : Vidur & Co Pvt. Ltd
Account # : [protected]
Bank Name : HDFC BANK LTD
Address : 89, Hemkunt Chambers
Nehru Place G2 & 3
New Delhi-110019
MICR # :[protected]
IFSC Code ( For RTGS) : HDFC0001374
Diners and Debit Card not accepted.
3. Signed quotation (with company seal, if it is a company asset) to be sent along with the payment at the below address: (which is mandatory)
For any queries with reference to this quotation, kindly reply to the following mail ids -
[protected]@dell.com

Note: For Warranty quotation where tag has not been transferred please write an email to [protected]@dell.com to avail this please transfer the system to India database
Thanks & Regards
DELL Inc.

This e-mail (including any attachments) is confidential, may contain proprietary or privileged information and is intended for the named recipient(s) only. Unintended recipients are prohibited from taking action on the basis of information in this e-mail and must delete all copies. Nomura will not accept responsibility or liability for the accuracy or completeness of, or the presence of any virus or disabling code in, this e-mail. If verification is sought please request a hard copy. Any reference to the terms of executed transactions should be treated as preliminary only and subject to formal written confirmation by Nomura. Nomura reserves the right to monitor e-mail communications through its networks (in accordance with applicable laws). No confidentiality or privilege is waived or lost by Nomura by any mistransmission of this e-mail. Any reference to "Nomura" is a reference to any entity in the Nomura Holdings, Inc. group. Please read our Electronic Communications Legal Notice which forms part of this e-mail: http://www.Nomura.com/email_disclaimer.htm
This e-mail (including any attachments) is confidential, may contain proprietary or privileged information and is intended for the named recipient(s) only. Unintended recipients are prohibited from taking action on the basis of information in this e-mail and must delete all copies. Nomura will not accept responsibility or liability for the accuracy or completeness of, or the presence of any virus or disabling code in, this e-mail. If verification is sought please request a hard copy. Any reference to the terms of executed transactions should be treated as preliminary only and subject to formal written confirmation by Nomura. Nomura reserves the right to monitor e-mail communications through its networks (in accordance with applicable laws). No confidentiality or privilege is waived or lost by Nomura by any mistransmission of this e-mail. Any reference to "Nomura" is a reference to any entity in the Nomura Holdings, Inc. group. Please read our Electronic Communications Legal Notice which forms part of this e-mail: http://www.Nomura.com/email_disclaimer.htm