[Resolved] Dell — Poor Customer Service

luk4s35

from Mumbai, Maharashtra

Address:

Nagpur, Maharashtra

I had bought myself a Dell studio laptop from a shop called Horizon in Nagpur about 11 months ago. The laptop gets a blue screen whenever I use an eStick like reliance netconnect,etc. I tried 2-3 of them to check whether it was problem with the netconnect but the laptop always stopped responding. The service person at Horizon is always fooling my dad that he had contacted dell and fitted a new motherboard and same things but when I checked myself he did nothing like this.The people at Horizon keep my laptop for months and then say that it was some kind of virus which did the problem and then return the laptop to us. When we check the laptop ourself we see that the problem still exists. I think today is the 10th time I'am doing this.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

deepak raj007

from Noida, Uttar Pradesh

I am a "Dell A840 Vostro" user and I am facing a technical problem with it. Whenever I use my laptop for 2-3 hours continuously, It automatically shuts down and after that this problem occurs after every 10-15 minutes. Regarding this I called to the customer service center of Dell to fix the problem then they asked me to update the BIOS but the problem was still persisting. I called them again and ask them to send their engineer at my home and it is the service that I can avail till the warranty period but they refused to send their engineer at my home and asked me to go to a Dell service center. But I don't have time to go to the Dell service Center. It is their duty to send the engineer to my home and this service is including in their after sales service. Please take some action against this so that the customers don't have to face any problem.
Thank You

Regards
Deepak Raj
[protected]
rajkoshal.[protected]@gmail.com

friendz101

from HELPVILLE, Tamil Nadu

3:38:43 PM Customer abc
Initial Question/Comment: can i get standalone switch for dell inspiron?
3:38:49 PM System System
You are now being connected to an agent. Thank you for using Dell Chat
3:38:49 PM System System
Connected with Krishna_Thakur
3:38:58 PM Customer abc
hello krishna
3:39:29 PM Agent Krishna_Thakur
Welcome to Dell India Chat! My name is Krishna Thakur and I will be your Dell.com Chat Expert. I can be reached at [protected]@Dell.com or via phone at[protected] Ext-7375 How can I help you today?
3:39:43 PM Customer abc
can i get standalone switch for dell inspiron?
3:39:53 PM Customer abc
& whats the price?
3:40:14 PM Agent Krishna_Thakur
may i know what is that standlone switch
3:40:43 PM Customer abc
its a cover for the dell inspiron
3:41:31 PM Agent Krishna_Thakur
we mean to say exchagable cover the lid for the lapto
3:41:34 PM Agent Krishna_Thakur
laptop
3:41:38 PM Customer abc
yep
3:42:31 PM Agent Krishna_Thakur
yes it is there in inspiron
3:42:43 PM Customer abc
i have the laptop now i want a cover
3:42:56 PM Customer abc
so what do i have to pay to get one
3:43:14 PM Agent Krishna_Thakur
Thank you for contacting Dell Sales Chat. I understand your concern but we can sell only whole systems. For Spares/Technical support please contact[protected] /[protected]
3:43:40 PM Customer abc
the commercial says i can get standalone switches too

NOTHING AFTER THAT! DISCONNECTED!

anupi87

from Bengaluru, Karnataka

ha ha ha... you are so pathetic. You read the warranty terms and conditions 1st. To find out what is wrong in the system no company will send engineer. Engineer will be sent to replace the faulty parts only.