[Resolved]  Dell Studio 14 — Defective laptop and no support

Hello, yes Prashanth u r right dell 14 is shipped with vista 64bit os but jus now i confirmed that the problem lies with DDR3 ram that they are offering.so its better not to wait for this dell 14 lapi.I have also used dell 15 laptops from past 3 months, as per my knowledge this model is not having any problem expcept some like blue screen problem, driver incompatibility etc.But we can live with these.I am planning to ask my dell rep to give me dell 15 with same config which i had for dell 14 with no extra cost.i will post more updates on this issue after the talks.Below is my dell 14 configaration which i ordered.
Processor:P8700 2.5GHZ
RAM:DDR3 4GB
Harddisk:320Gb Performance 7200rpm
keyboard:Backlit k/b
Display:HD display with truelife
Graphics card:512Mb ATI radeon
total cost of my config is:Rs:54, 645

Now i am asking below configuration as a compensation,
1. Color Options:
Mike Ming red wirls
2. Processor:
Intel® Core™ 2 Duo Processor P8700 (2.53GHz/ 1066 FSB/ 3MB Cache)
3. Operating System:
Genuine Windows Vista(R) Home Premium SP1 64 bit (English)
4. Warranty & Service:
1 Year Complete Cover Accidental Damage Protection
5. Display:
15.6 " Full HD(1080p)WLED (1920 x 1080)Display with TrueLife(TM) w/Camera
6. Memory:
4GB (2X2GB) DDR2 SDRAM Memory
7. Hard Drive:
320GB SATA 7200 Performance Hard Drive
8. Video Card:
512MB ATI Mobility Radeon HD 4570
9. Carrying Cases:
Targus Soft Hug Backpack 15.6" (Brown/Brown) – DFD
10. Keyboard:
Dell(TM) Backlit Keyboard with Touchpad (English)
11. Mouse:
Dell(TM) Laser Mouse
12. Wireless Network Card:
Intel(R) WiFi Link 5100 (802.11a/g/n) Half Mini-card

I called up Dell customer care today to check the order status of my Dell Studio 14 laptop(as per website should be delivered tomorrow) that I ordered two weeks back. Thats when they told that Dell has stopped manufacturing of Studio14 due to some issues. The only option they can provide right now is either provide a free upgrade to a Dell studio 15 or else cancel the order.

The entire part in all this that irritates me is they didn't have the minimum decency to atleast keep the customer informed of this. I came to know about this problem after calling them up that too after a 45 min call waiting. I really pity those customers who have been waiting more than a month for the delivery.

All those who have ordered for the new model of Dell studio 14, probably you would not be receiving this laptop model(as Ritwik said). Don't blindly believe me, call up ur customer care and confirm it.

I have cancelled my order because I do not want to deal with a company which has no moral ethics. The refund would take another 15-20 days to get in hand. After that probably i may go for a Sony vaio VGN-CS35GN/B which is of same spec and price as the Dell studio 14 I ordered.

DELL sucks !!!

Hi Guys,

I had exactly the same problem. I waited for a month till my road permit expired and then I decided to cancel the order. I was give the same excuse of part shortage in their factory in malaysia. I had to suffer a great deal because of this. I asked for a refund with interest for the time my money was with them. They assured me of a refund but no interest and I am yet to receive the money. I think DELL should be sued for this. And they must compensate people who have had to wait so long to get a laptop when these people just can easily march into a retail shop and get one without having to go through the pain. So guy buying from DELL is not recommended at all.

My order number at DELL is : 0392281

I am in the same condition as yours. I had booked this laptop model through dell website directly. Just a day before the delivery date they say that Dell has stopped giving out studio 14. Instead either go for studio 15 or cancel the order. There are lots of customers who have been through the same trauma. I have to wait another 2-3 weeks now to get my refund. I seriously do not recommend buying a laptop from Dell.

To all those who are eagerly waitng for Dell Studio 14 :

"BUDDY, YOU HAVE BEEN FOOLED BY DELL! THERE IS NO DELL STUDIO 14"

Sorry for being so blunt, I have already gone through the same trauma.

harami bhosdi wale...inki maa ki choot..!!!
Studio 14 itna "SUPERB" hai ki mein ise apne toilet pot mein dump bhi nahi kar sakta...
when it comes to rectifying our problems... saale maa chudane chale jaate hai!!

hello guys, i donno know frm where i should start telling my dell studio 14 story.my story may look like a twister ride for u guys.ok First i want to tell u guys i got my dell studio 14 delivered yesterday.Laptop is simply awesome.i tested it completely by installing all kinds of softwares and tools games etc its working absolutely fine no probs.
Actually few days ago i cancelled my dell 14 order and completely shut my door for dell.But i was calling again and again for dell cc and i was asking back my payment.on 5th oct i called them suddenly for my surprise they gave me one option, that is they told that my lapi is ready for shipment and if i want i can take it now.With great risk i took this lapi yesterday.
I tell u guys this Dell 14 is just awesome.its compact, powerfull and most advanced with DDR3 ram.so finally what i tell u guys is jus wait for another 2 days u will receive ur dream lapi.All the best.

Got my Studio 14 laptop 2 days back. I would say its really superb in terms of looks and performance. Worth the wait i would say.

dell sucks

respected sir,
i have purchased a dell laptop in june and its dvd writer has been not working properly.
so i need to submit my complaint and need you to send ur engineer for the onsite service.
thank you.

Dell Studio 14 — dvd writer malfunctioning

sir my laptops dvd writer is not working properly and is not reading the dvd or the cd's .
i have sent u a complaint earlier also but i found no response from ur side.

this is my second attempt to draw ur attention towards my problem.

so i beg u to please help me.
thank you.

Studio 14 — Received Defect Studio 14

I have suggested and my friend had given order for studio 14'. He had received within 6 days , Defective notebook, plugged in , not charging
Dell India has become like gray market
Once you buy , they are not responsible for anything
It seems wipro is doing service , blaming each other
As there is an option for refund within 30 days of purchase , opted for the same on the next day after received defect product , after confiming repair will not be there for a week
Already 23 days , not even picked up , not able to conatct the right person
Whenever make a call to Dell customer care , they keep on transferring call,each one will say , "I am not the right person for refund , I will transfer .....
Still going on.....
Very sad !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Once you buy Dell online , you should be prepare enough for going to consumer court too.
I think dell is selling defective machines through online , so that customer will be trapped.As there is no contact you will be nowhere
You will be seeing whole story in all visual medias in acuople of week time

my screen has lots of problems it is sparking any time not working properly
bluetooth software is also not properly working

i had the same problem.. my laptop lid used to bend when openeing now it has actually broke out of normal everyday usage, im scared to open the laptop because thers too much of preasure on the cracked zone and its developing. this is completely a manufacturing defect as the construction of the lid is so flimsy you can just turn and bend the front panel that covers the lid, my speaker part has also come off. i have to press it now and then

my laptop is still under emi 9 months and i have to face this, i called dell and after a long conversation. they said my warranty dosent cover these defects and charged 350 to upgrade my warranty.

would have been better with acer, my friends acer construction is far more superior to dell would never buy dell again in my life and would never recommend this brand again in my life.

i bought a studio laptop one month back. while i was playing a computer game some thing happend now its not getting on.so how do i contact to the dell service.plz reply.i don know how is the procedure for giving the complaint.

i orderd dell studio14 on 2nd march nd didnt get my laptop...its already too late nd they are sayin me 4 waitin more...well m waitin nothin cn do

dell studio 14 laptop — defected laptop and worst service

in dec 2009 i hav purchased a dell studio 1450 model at a cost of 50000 rupees it start troubling be with in first week ok my purchase .and after 15 day in jan 2010 my laptop was unable to work then an enginner from dell come to me and try to fix it and he fails after that dell gave approval for the replacement of my laptop .they said that replacement process is of only 21 days but it took 2 months for my laptop to be replaced .now when ihav my new laptop im the month of march 2010 its optical drive fails within first week .....now they have replaced my optical drive .but the optical disk of win 7 OS which was provided by dell didt work im completly dissatisfied whit the product and service of dell provided to me.i have to face lot of proffesional loss and im mentaly tensed by all this ........i have to call dell on every 2 or 3 day for any issue

DELL Studio 14 — dvd writer is not working

DVD writter is not working replacement is required

DELL — laptop destruction

i had bought my dell lapotop inspiron1564 before two monthand configuration is 3gb ram 320 hard disk. but they creating many problem .whem i starting my laptop its automatically off after starting it hapened 5 times
and my laptop function is very slow. and i m fade with my laptop problem.sum time they structing. i want to change my laptop from dell company..

I OWN A DELL STUDIO 15 (MODEL: STUDIO1558). ORDERED IT ON 19TH MAY AND GOT IT DELIVERED ON 26TH MAY IN NEW DELHI. EXTREMELY FAST DELIVERY AND ON TOP OF IT THE PACKAGE IS SO WELL WRAPPED THAT NOTHING CAN DAMAGE THE PACKING. THE LAPTOP IS WORKING EXCELLENT TILL DATE. I HAVE FACED NO ISSUES TILL NOW. EXCEPT THAT JUST OUT OF INQUISITIVENESS AND TO CHECK OUT THEIR AFTER SALES SERVICE. SO JUST LIKE THAT I COMPLAINED ABOUT THE CHARGING ADAPTER GETTING HEATED UP AND THE DELL BLUETOOTH HEADSET (BH200) WHICH WAS GIVEN TO ME FREE OF COST ISN'T WORKING PROPERLY. THOUGH IT WAS WORKING PERFECTLY FINE. AND TO MY SURPRISE THEY TOOK UP THE COMPLAINT AND YOU WON'T BELIEVE IN NEXT TWO HOURS I GOT A CALL FROM SOME DELL DEALER SAYING THAT SIR YOU HAD SOME PROBLEM WITH YOUR ADAPTER AND BLUETOOTH HEADSET IN SOME TIME I'M SENDING A PERSON WITH THE NEW HEADSET AND ADAPTER. AND YES, WELL WITHIN 2 HOURS I GOT THE NEW PARTS IN MY HAND. DELL SERVICE IS SO VERY GOOD!! I WOULD RECOMMEND IT TO EVRYBODY!!! I DON'T KNOW HOW COME OTHERS ARE FACING SERVICE RELATED ISSUES WITH DELL.

MY STUDIO 1558 CONFIGURATION IS AS FOLLOWS:

PROCESSOR: INTEL CORE I5-450M PROCESSOR.
RAM: 4GB
VIDEO CARD: 1GB
DISPLAY: FULL HD 1080 PIXELS. 15.6' INCHES
KEYBOARD: BACKLIT KEYBOARD WITH TOUCHPAD
HARD DISK: 500 GB @ 7200 RPM.
BAG: BELKIN SIMPLE BACKPACK
THE TOTAL COST OF MY STUDIO 15 INCLUDING DELIVERY CHARGES : RS. 58, 000 (RS.900 DELIVERY CHARGES INCLUDED)
THEY SEND THE LAPTOP BY BLUE DART WHICH IS A NAME IN LOGISTIC SERVICES.
IN SHORT I RECOMMEND DELL TO EVERYBODY!!! :) :)
DELL ROCKS!!! TOUCHWOOD!!!