[Resolved]  Dell Trade; Inspiron 1545 Laptop (S541004in8) — I have paid for Optical Mouse of DELL but have not recieved it yet & i also complained to dell but there is a very poor response from there.

I have purchase a laptop of DELL and also have paid for an optical mouse but have not got it yet. I complained to my retailer and he suggested me to send a complain e-mail to DELL and give me an e-mail id. I send them an e-mail. But they have not done anything yet now. I also forwarded the same mails to that retailer also but as he can read my messages sent to him, he is not at least reply me. So please do the needful as u can. I am coping and pasting the mails which i sent and received, it is as below:

Re: MWD (KMM9082444I23241L0KM)
...
From:
India_Care_CON <[protected]@dell.com>
...
Add to Contacts
To: Jayeshbhai <khushbu.[protected]@yahoo.com>
Cc: dell.croma.[protected]@gmail.com; [protected]@dell.com
Dear Jayeshbhai Patel,

Thank you for contacting Dell Customer Care

We apologize for the inconvenience but you will have to contact the retailer for further assistance

Warm regards,
SS
Dell India Customer Care




Original Message Follows:[protected]----

Dear sir,

Thank u for your kind reply. But They have included Optical Mouse & in Quotation and i also have paid the same money as per my quotation, & i have purchased it. So please check it once again & if possible please talk with dealer about this issue. I already mentioned quotation number.

Thanks



From: India_Care_CON <[protected]@dell.com>
To: Jayeshbhai <khushbu.[protected]@yahoo.com>
Sent: Wed, 16 December, 2009 10:41:16 AM
Subject: Re: MWD (KMM9069727I23241L0KM)

Dear Jayeshbhai Patel,

Thank you for contacting Dell Customer Care

We apologize for the inconvenience and as per the order details the mouse was never included in the order hence request to please contact the dealer for further assistance

Warm regards,
SS
Dell India Customer Care



Original Message Follows:
[protected]----
Missing, Wrong, Damage or Lost request detail:
Country/Region: India
Segment: dhs
FirstName: Jayeshbhai
LastName: Patel
Email Address: khushbu.[protected]@yahoo.com
Phone: [protected]
STG/Order Number: 0443481
Brief Explanation: Dear Sir/Ma’am,

I, Mr. Jayeshbhai Patel have purchased a laptop from your company i.e. DELL™ Ispiron 1545 Laptop (S541004IN8). I also have ordered an OPTICAL MOUSE of DELL but I had not get it yet from your company as I have informed to Dell, Banglore and also to my dealer Tapan Mehta & [censored]al Shah, c/o.. DELL SIS CROMA, Himalaya Mall, Ahmadabad. There isn’t any response from CROMA, Ahmadabad or DELL, Banglore though I informed both. They offered me to give a McAfee Security Centre for 1.5years in place of MOUSE, I refused it and ask them for mouse but they do neither have sent it to me yet nor informed me anything. I already have paid for it. Please do the needful. The required details are as below:

Invoice No.: 00349698
Invoice date: 12/11/2009 Due Date: 23/11/2009
Billing Address: Darwaja ni khadki, Infront: Swaminarayan Temple, Uvarsad, Gandhinagar, Gujarat.-382422.
Shipping Address: ---As Above---
Cust PO:[protected]
Order No.: 0443481
Payment: By Cash 850/- + Cash (D.D.) 39675/-
Quotation No.: IRSO3000886
Sales Person: Bhat Vishwas
Import Dept. SI. No.. Of Pradeep Cargo Services Pvt. Ltd., Chennai (Bill For Home Consumption): 862086

I expect a lot from you, Please do the needful as I don’t want any other choice in spite of an OPTICAL MOUSE.
Please do reply as soon as possible on this same e-mail address.
Or also on my contact No.[protected].

Thanks,
Jayesh Patel
This request was submitted from Dell's Support site on[protected]:43:29




Please do the needful.
Thanks