[Resolved]  DTDC — 40 DAYS PASSED BUT COURIER NOT DELIVERED

Address:

Meerut, Uttar Pradesh

Dear Harish,
As discussed on 9-Dec-10 with your higher officer it was already committed to me that your team is investing for same case and final result will declared to me on 10-Dec-10 evening so I can now the process for further what to do but still no result came.

Aside to All officers- Let me tell how you care for your customer ? Not telling him exact result and asking him more time to wait as today 40 days been passed but neither no result came and nor courier delivered and now asking again to wait more so please tell me how long I should wait.

So request you all to please tell me exact things to sort out my problem.


Thanks & Regards,
TRISHAP K. VERMA



From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Thursday, December 09, 2010 2:37 PM
To: trishap
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549


Dear Mr.Trishap

We refer to your below mail and noted it's contents.

We regret to inform your goodself that despite of best of our concerned offices efforts, we were unsuccessful in tracing out your consignment and stands misplaced in transit.

We have forwarded a copy of your mail to our concerned officials with a request, we request you to kindly bear with us, Our concerned official will coordinate with you for further details.

Assuring our quality services at all times and requesting your patronage always.

We regret for all the inconveniences caused to you.

Thanking you,

Yours faithfully,
For DTDC Courier & Cargo Ltd.,

Harish
Executive Customer Support

"trishap" <trishap.[protected]@gmail.com>
09/12/2010 13:48 To <CSS.[protected]@dtdc.com>, <CSS.[protected]@dtdc.com>, <CSS.[protected]@dtdc.com>, <branchnro.[protected]@dtdc.com>, <S.K.[protected]@dtdc.com>, <[protected]@dtdc.com>, <CSS.[protected]@dtdc.com>, <CSS.[protected]@dtdc.com>, <IT.[protected]@dtdc.com>, <[protected]@dtdc.com>, <[protected]@vsnl.com>, <[protected]@dtdc.com>, <[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <it.[protected]@dtdc.com>, <[protected]@dtdc.com>, <[protected]@vsnl.com>, <css.[protected]@dtdc.com>

cc <singhsulekha.[protected]@gmail.com>

Subject RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549






Dear Harish,
Please update the status as 38 days has been passed…

Thanks & Regards,
TRISHAP K. VERMA



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Wednesday, December 08, 2010 9:31 PM
To: 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'branchnro.[protected]@dtdc.com'; 'S.K.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'IT.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; '[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'it.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'
Cc: 'singhsulekha.[protected]@gmail.com'
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549

Dear Harish,
Still waiting for your positive response. Please update me…

Thanks & Regards,
TRISHAP K. VERMA



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Friday, December 03, 2010 6:09 PM
To: 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'branchnro.[protected]@dtdc.com'; 'S.K.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'IT.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; '[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'it.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'
Cc: 'singhsulekha.[protected]@gmail.com'
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549

Dear Sir/Madam,
Still no update came for courier as waiting from long time and 32 days has been passed and courier has not delivered( Refer to snap shot mention below). As per your record only courier is untraceable then why DTDC is showing delivered courier at Agra. Courier was for Firozabad not for Agra then how can you show it delivered to Agra when it is already lost as per your record and your trailing mail.

Please explain how can DTDC can show lost courier delivered. And if courier is lost let us now how can I get my refund back.

Waiting for your positive response.


















Consignment Details...





Shipment No.: Z22332549 Reference No.: N/A


Booked by: MEERUT (KRISHNA PLAZA) - MEERUT On: Monday, November 01, 2010
No of Pieces: 1



Status: DELIVERED Last Scanned: Thursday, November 04, 2010 @ 1500 Hrs
At :
AGRA



Received By: SIGN






Additional Details... Z22332549






Track Another Consignment...





Report Generated on Friday, December 03, 2010 at 5:51:35 PM





Email My Tracking Details...





Email :









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Thanks & Regards,

TRISHAP K. VERMA



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Wednesday, December 01, 2010 6:34 PM
To: 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'branchnro.[protected]@dtdc.com'; 'S.K.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'IT.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; '[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'it.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'
Cc: 'singhsulekha.[protected]@gmail.com'
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549

Dear Sir/Madam,
Please provide the explanation as waiting for same.

Thanks & Regards,

TRISHAP K. VERMA



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Saturday, November 27, 2010 5:37 PM
To: 'CSS.[protected]@dtdc.com'
Cc: 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'branchnro.[protected]@dtdc.com'; 'S.K.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'IT.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; '[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'it.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'singhsulekha.[protected]@gmail.com'
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549

Dear Sir,
As per your below trailing mail in which you have asked the courier contents and its value actually courier contents an expensive cloth worth 3200(thirty two hundred rupees) rupees but please explain me how DTDC can provide such poor service. DTDC Courier company are meant for the fast delivery in emergency but if the company doesn’t solve the consumers problem and if your company’s objective doesn’t fulfill then what is the meaning of the existence of your company. I want to claim my loss against you.
Waiting for the your explanation.

Thanks & Regards,

TRISHAP K. VERMA



From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Saturday, November 27, 2010 12:02 PM
To: trishap
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549
Importance: High


Dear Mr.Trishap,

In continuation to below mail,

We regret to inform your goodself that despite of best of our concerned offices efforts, we were unsuccessful in tracing out your consignment and stands misplaced in transit we request you kindly let us know the content's & Value of the consignment.

We regret for any inconveniences that may have caused to you in this regard.

Thanking you

Yours faithfully,
for DTDC COURIER & CARGO LTD.,

Harish
Executive Customer Support
CSS.CO/DTDC
24/11/2010 16:15
To "trishap" <trishap.[protected]@gmail.com>

cc
Subject RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549Link









Dear Sir/Madam,

We refer to your below mail & noted it's content's.

We regret to inform your goodself that it takes some time for our internal investigate. Hence we request you to kindly bear with us till Friday EOD.

We regret for any inconveniences that may have caused to you in this regard.

Thanking you

Yours faithfully,
for DTDC COURIER & CARGO LTD.,

Harish
Executive Customer Support
"trishap" <trishap.[protected]@gmail.com>
24/11/2010 12:36
To <CSS.[protected]@dtdc.com>

cc <branchnro.[protected]@dtdc.com>, <CSS.[protected]@dtdc.com>, <[protected]@dtdc.com>, <CSS.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <S.K.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <it.[protected]@dtdc.com>, <[protected]@dtdc.com>, <[protected]@vsnl.com>, <css.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <singhsulekha.[protected]@gmail.com>

Subject RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549









Dear Sir/Madam,
Please provide the updated status as still courier has not delivered and 24 days has been passed. And as per your trailing mail today you result should given by you.
So Please provide the update status.
Waiting for your positive response.

Thanks & Regards,

TRISHAP K. VERMA



From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Saturday, November 20, 2010 11:01 AM
To: trishap
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549


Dear Sir/Madam,


With reference to your below mail, We regret to inform your goodself that despite of best of our concerned offices efforts, we were unsuccessful in tracing out your consignment and stands misplaced in transit we request you kindly bear with us, We will revert with the final status by Wednesday.

In case if it contains banking instrument, we are sure you would have taken necessary precautions like issuing stop orders to your Bankers to avoid any misuse, if fallen in wrong hands.

We regret for any inconveniences that may have caused to you in this regard.

Thanking you

Yours faithfully,
for DTDC COURIER & CARGO LTD.,

Harish
Executive Customer Support
"trishap" <trishap.[protected]@gmail.com>
19/11/2010 17:47

To <CSS.[protected]@dtdc.com>

cc <branchnro.[protected]@dtdc.com>, <CSS.[protected]@dtdc.com>, <[protected]@dtdc.com>, <CSS.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <S.K.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <it.[protected]@dtdc.com>, <[protected]@dtdc.com>, <[protected]@vsnl.com>, <css.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <singhsulekha.[protected]@gmail.com>

Subject RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549











Dear Sir/Madam,
Still no update came please help me to resolve as 19 days passed but still courier has not delivered.

Waiting for your positive response.


Thanks & Regards,

TRISHAP K. VERMA



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Wednesday, November 17, 2010 12:55 PM
To: 'CSS.[protected]@dtdc.com'
Cc: 'branchnro.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; 'S.K.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'it.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; 'singhsulekha.[protected]@gmail.com'
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549

Dear Sir/Madam,
Can you give me any specific deadline so that I can wait for that day as 16 days has been passed but still no progress. Please update the status.

Waiting for your positive response.


Thanks & Regards,

TRISHAP K. VERMA



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Tuesday, November 16, 2010 12:13 PM
To: 'CSS.[protected]@dtdc.com'
Cc: 'branchnro.[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'CSS.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; 'S.K.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'it.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; 'singhsulekha.[protected]@gmail.com'
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549

Dear Sir/Madam,
Please update me about consignment as no progress has been done. As today 15 days has been passed but still consignment has been not delivered.

So request you to please help and take necessary action to delivered the consignment.

Thanks & Regards,

TRISHAP K. VERMA



From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Monday, November 15, 2010 4:09 PM
To: trishap
Cc: branchnro.[protected]@dtdc.com; CSS.[protected]@dtdc.com
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED Z22332549
Importance: High


Dear Sir/Madam,

We are in receipt of your mail and noted the contents.

At the outset, we would like to put forward our sincere apologies for any inconveniences caused to you and at the same time, we thank you very much for bringing this deficiency to our notice so that such isolated incidents can be removed from our system by taking necessary steps to overcome the same.

We also notice that your mail is an eye opener for us at Corporate Office to prune our system and the very sentiments and concern you have expressed with regards to our Organization very clearly shows that you are one of our well wishers.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.

We also request you to view the said incident in isolation and not as a true reflection of our service levels.

Assuring our quality services at all times and requesting your patronage always.

Thanking you

Yours faithfully,
for DTDC COURIER & CARGO LTD.,

Harish
Executive Customer Support

cc: Dear Mr.Manish, Kindly go thru the below mail & update the status for the said c/ment imm.
"trishap" <trishap.[protected]@gmail.com>
15/11/2010 16:02


To <[protected]@dtdc.com>, <CSS.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <S.K.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <it.[protected]@dtdc.com>, <[protected]@dtdc.com>, <[protected]@vsnl.com>, <css.[protected]@dtdc.com>, <css.[protected]@dtdc.com>

cc <singhsulekha.[protected]@gmail.com>

Subject RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED













Dear Sir’s,

This is to bring to your kind notice that my consignment No.- Z22332549
with following details is untraceable.

Booked From : Krishna Plaza , Meerut on 30.10.2010
Consigned to : Sulekha Singh, D/o Mansha Ram, H.No.- 2nd/6, World Bank
Colony ,Rehna Road, Firozabad,U.P., Pin-
283203, Contact No. [protected]
Current Delivery Status: Out for Delivery Since 03.11.2010

Further, I have contacted all the DTDC customer care executives at
Meerut, Agra and Delhi Centres but none of them has been able to trace
the consignment. Its status on DTDC tracker is : Out for delivery since
03.11.2010. But now even after passage of more than 14 more days, it
has still not been delivered. My complaint reference no. is FDB0053480.

I feel high displeasure at the non-responsive attitude of the DTDC’s
Customer care and their unwillingness to even entertain any further
communication. As a lost resort, I am bound to inform you of my
complaint in order to seek necessary redressal.

I request your goodself to kindly take necessary action in this regard.
Further, this may please be treated as a final request seeking
redressal of above complaint before initiating any proceedings in
consumer forum.

Yours truly,


Trishap Kumar Verma
NEC India Pvt. Ltd.
J-15, Guru Kripa Apartment,
Near PVS Mall, Shastri Nagar, Meerut
Mob: [protected]



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Sunday, November 14, 2010 12:50 PM
To: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'it.[protected]@dtdc.com'; '[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Cc: 'singhsulekha.[protected]@gmail.com'
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED

Dear Sir’s,
Still waiting please update the status of courier as today 14 days passed but still courier has not delivered.

Thanks & Regards,

TRISHAP K. VERMA



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Saturday, November 13, 2010 2:46 PM
To: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'it.[protected]@dtdc.com'
Cc: '[protected]@dtdc.com'; '[protected]@vsnl.com'; 'singhsulekha.[protected]@gmail.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED

Dear Sir,
Still waiting for your response as no one is replying. Request you to please help to resolve my problem.

Thanks & Regards,

TRISHAP K. VERMA



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Friday, November 12, 2010 10:08 PM
To: 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'it.[protected]@drdc.com'
Cc: '[protected]@dtdc.com'; '[protected]@vsnl.com'; 'singhsulekha.[protected]@gmail.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Subject: RE: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED

Dear Sir,
I Mr Trishap have booked a courier from Meerut krishan plaza docket no. Z22332549 for address Sulekha Singh D/O Mansha Ram,House No. 2nd/6, World bank colony,Rehna road, Firozabad,Pin 283203,Ph- [protected], [protected] on 1-Nov-10 but as on today 12-Nov-10, 12 days ago but courier has been not delivered. Not even delivered but also courier is untraceable and no one is responding properly. Please help to deliver the courier as 12 days has passed but still courier has not delivered. And also complained and reference no. is FDB0053480. Please help to resolve my problem.

Thanks & Regards,

TRISHAP K. VERMA



From: trishap [mailto:trishap.[protected]@gmail.com]
Sent: Friday, November 12, 2010 2:47 PM
To: 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Cc: '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; 'singhsulekha.[protected]@gmail.com'
Subject: 12 DAYS PASSED BUT COURIER HAS NOT DELIVERED

Dear Sir,
I Mr Trishap have booked a courier from Meerut krishan plaza docket no. Z22332549 for address mention below on 1-Nov-10 but as on today 12-Nov-10, 12 days ago but courier has been not delivered. Not even delivered but also courier is untraceable and no one is responding properly. Please help to deliver the courier as 12 days has passed but still courier has not delivered.
Sulekha Singh
D/O Mansha Ram,
House No. 2nd/6, World bank colony,
Rehna road, Firozabad,
Pin 283203,
Ph- [protected], [protected]

Thanks & Regards,

TRISHAP K. VERMA