Comments
Easycabs — Cancellation without notifying
I booked an Easycab service in Bangalore for travelling to Railway station from my home on Sarjapur Road. I was told my booking was confirmed and that the cab would be at my doorstep at 10:15pm. When the cab didnt arrive by 10:20 I called up again to enquire and the first thing told to my on checking up my booking number B002730 was that the booking is confirmed and he will check the status and let me know when the Cab will come.I was put on hold for 5 mins and then I was informed that the Can is cancelled and I am left stranded at 10:30 in the night without any cab or alternative arrangement. When I complained I was told that I was sent a message about cancellation which was clearly not the case because I was told when I called up at 10:20 to enquire on the status that my booking is confirmed. How can you lie to me on top of cancelling my can without informing me. The call center executive had the audacity of putting me on hold again and handing up on me.
This is worst kind of service that I have ever experienced.
First my cab is cancelled at 10:15pm.
I was never told about the cancellation.
On calling up for enquiring I am told the cab is still confirmed.
I am put on hold for 5 mins
And then I am told that the cab is cancelled.
And I am told that a message was sent to me 30 mins before which never reached me....
I am put on hold again
And the call is cut...
I couldnt get a commutation to reach railway station and I ended up missing the train. I am never going to use easy cabs again and I would recommend people not to use it.
Easycabs — Worst Service/Gouging
I booked Easy cabs on Oct 4th,2011 for their 800 Rs/40 kms/4 hours package.Not only the driver overcharged us (Actually extorted double the amount – Rs 1600 ) but also passed racist comments. I’m since been calling everyday to their customer care to get my hard-earned money back but they are simply not responding even after sending the scanned copy of the bill. Dear Tina,
Please accept our sincere apologies. Kindly provide us with your booking id details. We will look into your matter at the earliest.
We assure you our best services.
Regards,
Team EasyCabs
Please accept our sincere apologies. Kindly provide us with your booking id details. We will look into your matter at the earliest.
We assure you our best services.
Regards,
Team EasyCabs
Easycabs — Driver taken excess amount (above Printed Bill Amount)
The Driver demanded Rs.500 instead of the Rs.388 as per the printed BillBill Details-
3rd December, 5.15 AM.
No vehicle or bill number provided
Easycabs — Deficiency in service
On[protected] I had made a booking for domestic airport drop from my residence at sector-62 Noida. I had specifically instructed the call centre executive that the vehicle should report at my residence at sharp 05:45am,[protected]. On[protected],05:15am when I called up the call centre I was told that Drive Mr. Naresh pal Sharma has been assgined this job and he will report by 05:45am. At 05:40 when I contacted the driver he told that he was at ashram and would be reaching my place in ten minutes.Any person conversant with DELHI/NCR would know that it is extremely difficult to reach sector -62 Noida from ashram in ten minutes.
At 06:17am the driver tells me that he is in DND and he will reach in another five minutes.
I had been waiting for the cab till 06:20, then I decided to take another vehicle to rush to the airport.
I would like to complain against EASYCABS for such poor services.