[Resolved]  Eureka Forbes / Aquaguard Nova — Poor Servicing quality

Dear sir,

I have purchased the water purifier One year back given for AMC with your agent and paid 1700/- on 14.4.08. Your agent is supposed to come and replace the accessories for my unit. Despite several reminders no one has attended my phone calls. Ultimaely I have lodged a complaint also vide ref:[protected] on 18.1.09. Still there is no action from any one of them.

Finally I am giving this complaint. If still no action is taken I am constrained to go for Consumer Forum

Hoping to have a proper response from you.

Y.V.Subrahmanyam
[protected]
HYDERABAD

Dear sir,
I purchased water purifier aquagard Compact on 8th Janauary under new year gift scheme (Pamphlet distributed door to door) from Vashi (NAVI MUMBAI) office through ur representative Mr.Santosh Saphle(phone no.[protected]) and Manager Mr.Mohammed Shaikh(Phone No.[protected]) a witness.I was told i will get DINNER SET as New year gift but will be delivered on 9th Jan as the concerened person Mr.RAMESH is on leave but i havent received yet..I even lodged complaint on Phone Nos.39883333/39883434 but so far no action has been taken. It seems aquaguard employees fraud with innocent customer and involve in Racket.Please look into it and help getting my gift else i will approach Consumer grievence Forum.
Hope to receive correct reply from u,
Yours

Dr.B.B.MULLA, Asst.Professor, Dept.Of Mathematics, Smt.Indira Gandhi Engg.College. Koparkhairane, Navi Mumbai 400 709.
Residence: Dr.B.B.MULLA, Flat.404, Orchid CHS ltd, Plot No.56, Sector 15, Koparkhairane, Navi Mumbai. 400709.
PHONE:[protected]

Dear Sir, ORDER CUM RECEIPT NO.[protected]
I purchased water purifier aquagard Compact on 8th Janauary under new year gift scheme (Pamphlet distributed door to door) from Vashi (NAVI MUMBAI) office through ur representative Mr.Santosh Saphle(phone no.[protected]) and Manager Mr.Mohammed Shaikh(Phone No.[protected]) a witness.I was told i will get DINNER SET as New year gift but will be delivered on 9th Jan as the concerened person Mr.RAMESH is on leave but i havent received yet..I even lodged complaint on Phone Nos.39883333/39883434 but so far no action has been taken. It seems aquaguard employees fraud with innocent customer and involve in Racket.Please look into it and help getting my gift else i will approach Consumer grievence Forum.
Hope to receive correct reply from u,
Yours

Dr.B.B.MULLA, Asst.Professor, Dept.Of Mathematics, Smt.Indira Gandhi Engg.College. Koparkhairane, Navi Mumbai 400 709.
Residence: Dr.B.B.MULLA, Flat.404, Orchid CHS ltd, Plot No.56, Sector 15, Koparkhairane, Navi Mumbai. 400709.
PHONE:[protected]

Aqua gard NOVA — Technical problem

Sir,
I am Purchasing aquaguard NOVA of your company on 1994.Iam facing so many technical problem from date of purchasing, Due to some technical problem the aquaguard not works properly I register the complaint in your local office at ANGUL .Sir the problem of my aquaguard not solve yet.

I am very depress for this, sir this is not the way to provide the service

ARUP DAS
Qr.No B-625
PO : NALCONAGAR
Dt : ANGUL
PI : 759145
ORISSA.

i purchased acua gaurd water purifier last 6 month before . my machine does not work in this time. we complained on your customer care no before 15 days but not attend by any tech. again we complained on 7jan10 morning com no.156 they asure that today your complaind surely attend but not attend by anyone till now 8jan10 8.27pm.

Hello Guys,

I have also faced similar situation but the problem solved very promptly. Because I followed the right process.

1. First of all you should call the curtomer care number not any branch office.
2. take down the complain number
3. Contact the person who sold it to you.Actually the franchaise people are not good enough. Tell eureke fobes to send people from head office.

Hope this will resolve the issue.

Eureka Forbes / Aquaguard Nova — AMC

dear sir,, myself Dr. Ashish Chakravorty has given annual maintaince contract(AMC) for 3 years to Eureka Forbes for our installed water purifier (aquagard nova). it was mentioned in the contract that the firm will take care of every maintainence including annual replacement of FILTERS, candles and other essential parts so as to ensure pure water.. one and half year has passed but till date they have not replaced the filters. we have also loged a complaint with customer care ,, complaint no. 273... around 15 days back. each time on call ., they just assure that the filters were not available in stock but yesterday only it has arrived , and so , our executive will surely replace them by todays evening only.. but unfortunately,, till date , nobody has attended to change the filters. we are forced to drink the impure water.. what is the need of spending 9000 for product and AMC of 3000 Rs/3year if we are not getting pure water. In the above scenario,, my family members are also having frequent attacks of gastroenteritis, may be becoz of impure potable water.. its ,my sincere request , that such a big brand should not defame its reputation and honesty towards customer in the name of AMC. and disciplinary action should be taken towards negligent staff members..