Flipkart Complaints & Reviews

Dear Sir,

I am C.V.Ramanathan, from karur, Tamilnadu

I had ordered for Samsung Laptop vide order no.LSB-424893, dt.28.09.2011 and made my payment for Rs.30396/- and received after 10 days. I was shocked to see that the display of the laptop was not working (display problem) and immediately i approached customer service of letsbuy and informed about the problem. They asked me to return the laptop and give it back to courier and inturn they will send me the new laptop. As per advice, i gave back to blue dart courier and even after 30 days, I have not received the laptop. Each time i spend about 100/- Rs to contact them and wait for half an hour to get the line to speak to customer service executive.... One of the customer service executive by name Mansi, told that she will cancel the order and refund the money. This was told 12 days before and still i have not yet received the payment.

I am quite disappointed with there service.

Please advice me to take the next steps.

Whether to approach the lawyer for taking actions legally.

In great agony,

Ramanathan
[protected]

Order number is LSB-585153 ,

My friend ordered psp for her bro and she received the courier on 10th of nov 2011,but there was only charger inside,on contacting letsbuy several times they just say to wait more which is a very bad experiance for us,Kindly donot buy anything from this site until u have cash on delivery option because you may fell in tention for no reason ,now i think her money is wasted as well as time too!,and mental peace too as she is going thru exams,

i have not get below details till date also:


[protected] Original message[protected]
From:"Customercare"< [protected]@letsbuy.com >
Date: 26 Oct 11 10:00:05
Subject: VALIULLA ISTIYAKKHAN, You are the lucky winner of Letsbuy Diwali Dhamaka offer
To: [protected]@in.com

Congratulations! Dear VALIULLA ISTIYAKKHAN, your order with Order ID LSB-539877 is now absolutely Free!! As, you are the proud winner of our Diwali Dhamaka offer. We thank you very much for shopping with us and being an important part of Letsbuy family. This is our way to show our gratitude and to make this festive season all the more joyous and blissful for you. As you are the winner of Diwali Dhamaka offer you have saved Rs. 621.00 and getting your order without spending even a penny, now that's shopping at its best.

Given below are your order details:
Product Name Quantity Price Total Amount Refunded
Fabiano MWP-15Ltr Storage Water Purifier 1 690.00 690.00 621.00

Within 7 working days your money will be refunded. This is your Diwali gift from Letsbuy, as we honor our customers for being a huge force behind making Letsbuy India's leading online shopping portal for electronic items. This season enjoy your Diwali to the fullest and keep shopping from your favorite shopping destination, Letsbuy.com.

For further queries and details you can write to us at [protected]@letsbuy.com or you can contact us on[protected].

Diwali can't be better than this.

Hope to see you again.

Happy Diwali!
Team Letsbuy
19 hours 45 minutes ago by vali_i_khan
I have no getting any good feedback ur side till date also...

[protected] Original message --------
From:""[protected]@letsbuy.com""< [protected]@letsbuy.com >
Date: 30 Oct 11 21:58:33
Subject: Complaint Registered
To: "[protected]@in.com" <[protected]@in.com>

Dear Customer,
Your complaint has been registered with refrence no CC[protected].

LSB539877

Regards
letsbuy.com

We have ordered( Order No: LSB-478579) mobile Beetel GD-470 at Rs. Rs. 2,295 on date : 12.10.2011 to Letsbuy.com online electronics shopping. As per their record they have dispatched the same through FedEx.(Tracking No:[protected] on 13.10.2011. Somehow consignment lost by Fedex & they have declared as lost of consignment. After that , even after , on month Letsbuy has not sent another consignment against our order. We have done so many telecalls on their no : [protected] and sent mails on [protected]@letsbuy.com, but there is no any prompt action or response from their side.

Find attached mail correspondence with Letsbuy.com

I had ordered for a 1 tb external hard drive order number od[protected], at flipkart.com and as the site was showing the item as in stock, i made the payment ( rs. 3102 ) of the same through my credit card on 31st october, 2011. I received a confirmatory e-mail to this effect saying the product will be delivered at my house address of gurgaon in 2-3 business days. However, on 4th november, 2011, they sent a mail to me cancelling the order and mentioning that the payment will be reversed in my credit card account. They now claim that the said product is no more in stock, however, i have been checking their site, and the product is very much available and the site is still showing it as in-stock but only at a higher price of around 5000 rs plus.
They cancelled my order saying that the product is not available inspite of sending a confirmatory e-mail to me.

Please register my complaint against flipkart.com

I have ordered a mobile phone using Flipkart.com. While placing the order I was told that the shipment would be delivered in 2-3 business days. But it has already been 2 days and shipment delivery has not been started yet!

The customer support service has not been very helping. I have called customer support for shipment tracking number and instead of escalating the issue, they just kept on saying that it would be done (like a governement office).

I have been very old customer with FK and I am facing this kind of "bad service" for the first time. Negatively recommended to family and friends.

I request the concerned authorities to take some necessary actions regarding this issue and start the delivery of my order.

I had ordered for a Samsung BHM1000IBECINU with charger Black (Mono Bluetootho) from LETSBUY.COM on 21st Oct'11 for Rs 1,089.
The order was shipped on 25/10/11 to Greater Noida by Delhivery courier company. I contacted the company to enquire about the order and they said that greater Noida is a no-delivery zone for them and the have returned the packet back to letsbuy.
I was all the time running around letsbuy and the courier company, calling them over the phone, calling the courier company for the status, even patiently listening to there rough language. Guys at LETSBUY were not having any clue of it. The courier company says they returned the package on the 25tho of October to letsbuy.
Letsbuy's customer care representatives were saying that they have re-shipped the product but on 4th Nov'11 when I contacted them again a lady informed me that this case is still pending and they have not re-shipped anything. They can only re-ship once they get the product back from the courier company which says they have delivered the product back to letsbuy on 25th Oct'11.
This case is a best example for inter-departmental communication gap at letsbuy. It seems more of a bogus company and not a company having international standards as they claim to be.
Now it has been 16 days and there is no change in status. They are still following it up and there is no clue where my order is. What and how are are they following I am still wondering.
Can anyone let me know the contact information of the higher management in case that can help.

Hi, I had ordered MItashi Smarty Blue from Flipkart and received it on 7th Oct. On 27th Oct, while trying to charge the handheld unit i observed that its charger is not working. Have been trying to follow up with them since 31st Oct but they keep telling me that they will get back to me in 24 hrs but so far no resolution of this. It is still under warranty for next 6 months. My Order Id : OD[protected] - gaming console : Mitashi Smarty (Blue)

Hello,
This is regarding the Order # LSB-461865 I placed on 9th October. Then they said the product is available and I paid 8100/-. I waited for 9 days but there WAS NO RESPONSE. Then when I called the customer care for the 5th time, they said that the product is NOT AVAILABLE. So I asked them to cancel he deal and refund my money back.

They cancelled the deal but till today, I haven't received my refund. They say it will be refunded at the earliest but then NO RESPONSE.

Am fully dissappointed with the same and thinking of taking this to next level if I don't get any response. Why should you put a product on page when its not available and why is my money blocked yet?

PLEASE GET MY REFUND BACK FOR ORDER # 461865

Flipkart has cheated me.
I ordered one Seagate External Hard Disk 1TB USB 3.0.
Instead they have given me USB 2.0 which is of much lower price.
They took 7 days to ship order.They claimed that order will be shipped in 5 days.
Also now they are not replacing my Disk with USB 3.0

Neither they are providing me refund.
(Also when I raised this in their site review section they deleted my review)
They are supressing freedom of speech.
This site is absolutly full of cheaters!!!!
My order no. is OD[protected] .

I have odered a laptop on letsbuy.com on 19th Oct. 2011, on 23rd Oct I have received a mail which was saying that I need to submit few documents related to credit card as some payment processor is generating alert on my payment. I have submitted all documents on 24th Oct. I called on CC of letsbuy.com on 28th Oct to know status of my order and at that time I was told that the alert has been removed from my order and I will be receiving my order by 3rd Nov. Today again I called them and got answer that my payment is still not confirmed and I will come to know whether it is confirmed or not by tomorrow (only if I will call them). I don't know when will I receive my order (or better say will I receive it or not).

i ordered for only one Fuji Finepix AV 200 for rs.3949/- for cash on delivery order no LSB 563945. But you have prepared bill for Rs.20,365/- including some more products without ordering. pl.cancel all of them and inform then i shall give a fresh order. i an one of your old customer having bought many products from you. If you still send this shipment inspite of my mail I will return it.
Dr.S.lakshminarayanan
DR LAKSHMINARAYANAN SRINIVASAN
SLN DIABETES CENTER, NO 46,VIVEKANANDA COLONY, VADAPALANI,BEHIND VADAPALANI MURUGAN KOIL
CHENNAI
Tamil Nadu, 600026
Mob: [protected]
[protected]@yahoo.co.

I ordered for LG OPTIMUS 2x in "Letsbuy.com" . Bluetooth headset comes free with it. Got the package n opened it today. Shocked to find only the Bluetooth headset :( THE SMARTPHONE IS MISSING.. Letsbuy customer care is off today due to diwali.. Letsbuy.com shipped to my Madurai address thro' Aramex Parcel Service.. Aramex said they're not responsible.. Waitin to call letsbuy.com customer care tomo asap.. Have anyone encountered such problem while shopping in letsbuy.com..?

I had purchased "Harrison's Principles Of Internal Medicine (Volumes - 1 & 2) With DVD (Hardcover)" online from your store a few weeks back for a sum of Rs 8289 with free shipping. Now to my utter shock i find that the price of the book is only Rs.4895 in your website, and the price of the book at stores here is Rs. 4500. Now, i feel cheated by having purchased the overpriced book from your website. I would never like to commit the same mistake by shopping with you again. I advise you to restrain from putting up inflated prices and cheating others too. I need an explanation for such heavy pricing . Dr.Jaison Chacha Sunny. Kottayam, Kerala

Hi Sir/Maam,

I had ordered a Acer Aspire 4750z Laptop from Flipkart when I observed the following defects in it.

1. The CD/DVD drive is not closing properly leaving a wide gap.
2. The pre installed linux boots with an error.
3. The casing of LCD is loose.

It has been two weeks and I haven't received any confirmation from Flipkart side regarding my replacement of the model.
Can the Consumer Forum help me in Escalating this issue.

Order ID: OD[protected]
Date : 15th Oct, 2011


Regards,
Swati Jain
+91- [protected]

Ordered This product from flipkart for diwali, delivered after 8 business days

through ARAMEX courier,

Inquired the reason for delay (courier guy replied that "Sir we have thousands

of such pacakages of Flipkart at our VASHI Branch, But we deliver only when

flipkart forces us to do saying that it is urgent, And your package was at OUR

OFFICE FOR 4 DAYS until flipkart forced us saying it is URGENT." )

I complained regarding late delivery, they replied "Sir we are sorry for the

late delivery, we have been receiveing many complaints regarding the ARAMEX

courier. It is not only with you." (If THEY KNOW THE COURIER IS FAULTY, THEN

WHY DID THEY SHIPPED IT THROUGH THAT COURIER.)

After i opened the package found that FREE 4GB card was not present and

moreover that Camera was not working.

When i requested the replacement , he told that as per procedure you have to

call our TECHNICAL SUPPORT TEAM for troubleshooting, ( IF PRODUCT IS NOT

WORKING THEN WHY CANT THEY DIRECTLY REPLACE IT). "Sir , as per our policies of

flipkart, you have to first check for troubleshooting and if it doesnt work,

then we will arrange a pick up and check it in our office and still it doesnt

work then we will ensure a replacement."

When i posted this review in flipkart, they deleted it immediatley along with

my rating.

After my complaints they still insist me to do the troubleshooting but still

the camera shows E32 ERROR and shuts down after 5-10 seconds of startup.

When i requested the free 4GB card, they said the " SIR, IN THE BOX 4GB CARD

IS THE ONE WHICH WE MEANT TO HAVE SAID WHEN WE MEANT FREE CARD." (Am i a dumb

sitting here, that i dont know what is free and what is in the box)

This was the only reason that i found it a good deal to purchase, and now they

say that we never had such offer ever placed in flipkart , I have printed a

page of it, and requested them to see the same, but they refuse telling that

it must be some technical error.

Though some shops sell the camera at 200 bucks costlier but you can directly

verify it there itself for ny defect and dont have to wait for 1-2 months

after payment for the product to come.

RELIABILITY AND TRUST AND SPEEDY SERVICE are the 3 foundation on which any

ORGANISATION WORKS and sorry to say
"" FLIPKART LACKS ALL THE THREE ""

Hi, I ordered for a Cowon iAudio E2 Mp3 Player 4Gb (Black) and my order id is LSB-484436. I ordered it on 14/10/2011 morning and it hasn't been dispatched yet!
I am very disappointed with their service, it is very unprofessional of them.

It has already been 9 days since i placed the order (LSB-484436) and i promptly cleared all the payment related problems 6 days ago and my payment has already been verified for more than 6 days and my product hasn't been dispatch yet!!

From last 5 days, The status of my product(LSB-484436)is showing "ready to ship"!.

I am constantly mailing them for last 6 days and always same reply(after 1-2 days of sending mail) : "will be shipped and delivered as priority!!". I think they don't understand the meaning of Priority.

Why are they not shipping it?

Their service agreement clearly declare "4-7 days for delivery!!" and now it has already been 9 days since order and 6 days since payment confirmation,

I wish if they Either ship it ASAP or cancel the order and refund my amount if they cannot abide by service agreement.

I am a frequent E-Buyer and has bought multiple things from E-bay and flipkart and never had such horrific experience.


Tanmay Yadav
[protected]@gmail.com

FREE DIWALI ASSURED GIFT as promoted on LETSBUY.COM – NOT DELIVERED

I ordered Canon Laser Printer – Order #LSB-460357 Date: 08/10/2011, Printer delivered but no free gift, I have mailed several times about this on their customer care but all in vain. Called their 24×7 call support number – but nobody picks phone even in the mid day time.

i have received wrong shipment after 10 days of delay and making full balance payment as suggested by customer care for alternate product i required .

Now this is enough , you guys are really unprofessional and discourteous for customer's care , i have tried to reach customer care by many ways but there was no reply despite of my several emails to company , it took always 15 minute of time to get response from helpline number

MY call was again dropped by your customer care person without any correct information .


and i am going to fill consumer court complain againts Letsbuy.com (eTree Marketing Pvt Ltd) now for this mental stress , i will also make put my this mail thread on several consumer forum .


IT was my BIGGEST EVER MISTAKE TO MOVE FROM EBAY TO LETS BUY.COM

Hi I am siavkumar TK, I just placed an order in Letsbuy.com Online shopping wesite and the order number is LSB-437419. I cancelled the order on October 2nd. I was promised that the refund will be provided within 7-10 days. Today the date is October 19th. Still I didn't get my refund. Whenever I call the customer care I don't get proper response and they tell the refund has been processed and I will receive the refund. I am really fedup with this. This is the worst company I saw ever not issuing the refund for the cancelled order. This guys act fast while debiting the money from customer account but they will not refund the money at all if the order is cancelled.