[Resolved]  Ford India, Chennai — EXTREMELY POOR SERVICE

TO THE PRESIDENT, FORD INDIA, DESK

Didn't know your said to be authorised dealers and their staff are unauthorised personnel.
pls investigate what your dealer's staff was doing with the vehicle for abt 2.5 hrs at the roadside. Any tampering / trials were done by them you can take few more months to investigate on same as last one months investigations just seem only superficial.

I cannot endager my / family's life by taking delivery of the car in any sort o[censored]nsafe condition without replacement of complete wiring under any circumstances .
Its a pity to get such responses / recommendations from the President's desk.
I have no interest / trust left in FORD neither in the mentioned vehicle .
My legal advisor shall take up further on my behalf for recovery of vehicle + associated costs.
PLS RESPOND DIRECTLY TO THEIR COMMUNICATIONS WHEN RECEIVED .

b/regards
Capt Pankaj Mehrotra

b/






On Tue, 27 May 2008 President's desk, From(.) wrote :
>Dear Mr. Pankaj
>
>Thank you for contacting Ford India. Greetings from our President.We are
>in receipt of your mail addressed to our Managing Director.
>
>We appreciate the time you have taken to write to us regarding your
>vehicle.Sorry to note the contents of the same.
>
>As stated to you earlier during our telephonic conversation and our
>mail, we reiterate that you had reported a concern on vehicle not
>starting for which we would fix the rootcause. This particular repair
>would be considered under waranty, however the burning of the wiring has
>been confirmed to be due to tampering of the fuses and wiring by
>unauthorised personnel.This has also caused a delay in diagnosis. Under
>these circumstances we would not be able to support the
>repair/replacement of the wiring under warranrty, but as mentioned
>earlier the rootcause of the vehicle not starting would be fixed free of
>cost under warranty.
>
>Request your understanding on this.
>
>Assuring you of our best services and continuous support at all times.
>Thanks & Warm Regards,
>Sharmila,
>Customer Relations,
>FordIndia Pvt Ltd.
>
>Make every Day Exciting !
>
>
>
>
>________________________________
>
> From: Capt Pankaj Mehrotra [mailto:[protected]@rediffmail.com]
>Sent: 27 May 2008 01:00
>To: President's desk, From (.)
>Cc: [protected]@yahoo.com; [protected]@gmail.com; Customer, Care
>(.); kunaalsharma
>Subject: Re: Reply from Ford India reg vehicle no.MH12AN3994.
>
>
>
>Dear Mr Saravanan,
>
>Thanks for your long awaited response and your decision which has taken
>almost 27days to come out clear with the Ford's intention .
>
>As explained over our telephonic conversation on sat 24th may, your
>investigations below have firstly never been aimed and carried over to
>find root cause of electrical malfunctions on a 4 month old vehicle and
>secondly the vehicle prior been taken to the dealer's workshop had
>undergone almost abt 2.5 hours of various trials carried by the
>dealer's workshop staff by working on the fuse box and wiring to somehow
>solve the fault at the roadside including starting the vehicle and
>driving a little distance and subsequently deciding to tow the vehicle
>to the workshop . Any wiring etc if any found has been carried out by
>the dealer's workshop personnel during trials at the roadside and have
>no knowledge of same .
>
>Its clear that intentions of investigations over last 27days has been
>aimed to somehow reject waranty cover, which still remains incomplete
>with no mention and concern over root cause and actions taken by your
>authorised dealer / FORD with no realisation of inconvinience caused to
>the customer, leaving him to justify fault of Ford's own product and its
>malfunctions
>
>With this bitter experience regret have no interest/faith left with
>Ford, any of their product / services and neither in the mentioned
>vehicle .
>
>Ford's customer care / satisfaction and concern is evident over
>trailing mail / responses below, harassing and frustrating the
>customer to the max possible extent.
>
>Having nothing further to mention on this issue hereby adding my legal
>counsel to initiate legal action against Ford India and dealers Bhavna
>Ford, Navi Mumbai .
>
>Many thanks for being a priveliged Ford customer over short duration and
>thankfully not extended further.
>
>Dear Mr Sanjay Kumar ric : With reference to our today's dicsussion
>mentioned car is presently at, Bhavna Ford, Navi Mumbai premises under
>serious electrical fault which due Ford's ir-responsible responses /
>denial to carry out fool proof replacements / repairs, can again cause
>danger to safety of life and deem unsafe to further possess.
>
>Pls send legal notices to Ford India and their Dealers Bhavna Ford,
>Navi Mumbai claiming cost of vehicle Rs 760000, bank interest, travel
>expenses ( fm 30th April 08 till date of final settlement @Rs 2500 per
>day ), legal expenditure etc.
>Please further advise if any other statement / details reqd.
>
>Thanks & B/Regards
>Capt Pankaj Mehrotra
>
>
>
>
>
>On Mon, 26 May 2008 President's desk, From(.) wrote :
> >Dear Mr.Pankaj Mehrotra,
> >
> >This is subsequent to our earlier correspondence regarding your vehicel
> >bearing registration number MH12AN3994.
> >
> >As per the telecon we had with your goodself on 24/05/08, we understood
> >that your vehicle didnot started & while checking by your person, it was
> >found that the fuses had blown off.On replacing the fuses for three
> >times in sucession, even then the car didnot started.But on replacing
> >with the fourth fuse it started & run for some distance but emitted
> >smoke.Then our dealeship was intimated regarding this & they after
> >inspection, towed the car to the worrkshop.
> >
> >We had a deatiled discussion with our dealership, with our technical
>team
> >& with our regional service team who has inspected your vehicle.We
>found
> >that the smoke
> >resulting in damage to the wiring harness was due to the faulty fuse
> >used with some wires wound in it which is a non genuine practice.So
>this
> >is not related to the product material deficiency nor process .Under
> >these circumstances, we regret to inform you that we would not be able
>to
> >support you on your claim regarding changement of wiring harness on
> >warranty.Request your understanding in this.
> >
> >We sincerely apologise on behalf of our dealership for delay in the
> >repair process and would initiate necessary corrective action to
>provide
> >prompt and quality service in future.We sincerely assure you to take
> >care of the starting problem issue as per Ford Warranty policy & will
> >instruct our team to expedite the repair process to resolve your
> >starting related concern to your satisfaction at the earliest.
> >
> >Assuring you of our best services and continuous support at all times.
> >
> >Regards,
> >
> >K.A.Saravanan
> >FIL - Customer Relations
> >
> >________________________________
> >
> > From: Capt Pankaj Mehrotra [mailto:[protected]@rediffmail.com]
> >Sent: 23 May 2008 17:49
> >To: President's desk, From (.)
> >Cc: Customer, Care (.)
> >Subject: Re: concern number is 6827842 (Vehicle no.MH12AN3994.( Navi
> >Mumbai)
> >
> >
> >
> >
> >
> >Dear Mr Arvind Mattew,
> >
> >It has been really unfortunate not to have recd any further response
> > from your end and resolving the matter.
> >
> >It has been 24 days until today and cannot find action taken for
> >earliest repair / delivery of car.
> >At this I can only say customer's pateince has been tested
> >inconviniencing to the maximum extent possible after a 4 month old car
> >developing such dangerous electrical defects .
> >Until now it has been only been my modesty not to have asked for a
> >replacement of car rather than requesting for repairs.
> >
> >It has been rather an unfortunate experience of first time buying a
>Ford
> >vehicle with extremely pathetic customer service and concern .
> >The dealer Bhavna Ford, Navi Mumbai is content holding the car at
>their
> >workshop for so many days pushing all the blame back to Ford and
>absence
> >of their approval. Even after my various requests neither have they
> >arranged for a replacement vehicle for so many days which although they
> >did finally offer yday on a charge. It is not an issue of charge but
>an
> >example of customer concern which Ford and their dealers have and treat
> >/service their customers.
> >
> >After writing to the Presidents desk had expected some immediate action
> >/ response which didnt happen however would further request for same
> >again until Monday 26th May 08, in absence of which shall be forced to
> >seek legal assistance.
> >
> >Thansk & b/Regards
> >Capt Pankaj Mehrotra
> >
> >
> >On Thu, 22 May 2008 Capt Pankaj Mehrotra wrote :
> > >
> > >
> > >
> > >Dear Sirs,
> > >
> > >Awaiting your speedy action and response.
> > >
> > >Thansk & B/Regards
> > >Capt Pankaj Mehrotra
> > >
> > >On Wed, 21 May 2008 Capt Pankaj Mehrotra wrote :
> > > >Dear Mr Sarvanan,
> > > >
> > > >Request for sorting out the matter with Bhavna Ford within today as
> >they are declining to carry out the necessary repairs .
> > > >It is very upsetting to get vague feedbacks from the dealer for
> >almost 20days and subsequent denial .
> > > >The very fact a 4 month old car developing such electrical
> >complications is of severe concern and fortunately didnt lead to an
> >accident. I need a full proof assurance from Ford for carrying out
> >necessary repairs under Ford supervision ensuring their is no such
> >recurrence.
> > > >
> > > >looking forward for your positive action and sorting out the matter
> >within today.
> > > >
> > > >Thanks & B/Regards
> > > >Capt pankaj Mehrotra
> > > >
> > > >
> > > >
> > > >On Tue, 20 May 2008 Capt Pankaj Mehrotra wrote :
> > > > >Dear Mr Saravanan,
> > > > >
> > > > >Many thanks for your prompt response and thank you for further
> >taking up the matter with the dealer.
> > > > >Have just recd a call from the dealer and understand from them
>Ford
> >has declined to cover the wiring replacement under warranty .
> > > > >It is very dissapointing to hear after 21 days of constant follow
> >up Ford cannot take care of wiring malfunction of a 3 month old car.
> > > > >Dealer - Bhavna Ford has today raised his hands as beyond their
> >control.
> > > > >
> > > > >Your earliest decision and assistance shall be highly
>appreciated.
> > > > >
> > > > >Thansk & b/regards
> > > > >Capt Pankaj Mehrotra
> > > > >
> > > > >
> > > > >
> > > > >On Tue, 20 May 2008 President's desk, From(.) wrote :
> > > > > >Dear Mr.Pankaj Mehrotra,
> > > > > >
> > > > > >Thank you for contacting Ford India.Greetings from our
>President.
> > > > > >
> > > > > >We are in receipt of your mail addressed to our Managing
> >Director.
> > > > > >
> > > > > >We appreciate the time you have taken to write to us regarding
> >your
> > > > > >vehicle bearing the registration number MH12AN3994. We have
>noted
> >down
> > > > > >the contents of your mail and have taken up the issue with the
> > > > > >dealership concerned.
> > > > > >
> > > > > >We would revert to you after we receive relevant information
> from
> >our
> > > > > >dealership. Your concern number is 6827842
> > > > > >
> > > > > >Assuring you of our best services and continuous support at all
> >times.
> > > > > >
> > > > > >Regards,
> > > > > >
> > > > > >K.A.Saravanan
> > > > > >FIL - Customer Relations
> > > > > >
> > > > > >________________________________
> > > > > >
> > > > > > From: Capt Pankaj Mehrotra
> >[mailto:[protected]@rediffmail.com]
> > > > > >Sent: 19 May 2008 19:14
> > > > > >To: President's desk, From (.)
> > > > > >Cc: Customer, Care (.)
> > > > > >Subject: Bhanva Ford - Navi Mumbai -- Service issue
> > > > > >
> > > > > >
> > > > > >
> > > > > >Subject Ford Fiesta - MH-12AN 3994 ( electrical wiring
> >Replacement under
> > > > > >warranty)
> > > > > >
> > > > > >
> > > > > >Dear Mr Arvind Matthew,
> > > > > >
> > > > > >
> > > > > >Regret for writing to you on a minor issue .
> > > > > >
> > > > > >To cut it short self had purchased a Ford Fiesta from Bhavna
>Ford
> >, Navi
> > > > > >Mumbai On 20th Dec 07 .
> > > > > >
> > > > > >On 29th april 08 mentioned car has developed a serious
>electrical
> >wiring
> > > > > >issue which had requested for replacement
> > > > > >For safety reasons as well as being under Ford warranty.
> > > > > >The car had to be towed by Bhavna Ford staff to their workshop
>as
> >there
> > > > > >was a short circuit of wiring with smoke coming inside the car.
> > > > > >
> > > > > >Even after 21 days Bhavna Ford is unable to give me a clear
> >picture as
> > > > > >when the replacement of wiring shall be done and car will be
> >delivered .
> > > > > >Practically they have not even moved an inch into attending on
> >same
> > > > > >attributing to be waiting for approval from Ford .
> > > > > >
> > > > > >Request for your immediate attention to resolve the issue .
> > > > > >
> > > > > >
> > > > > >
> > > > > >Thanks & B/Regards
> > > > > >
> > > > > >Capt Pankaj Mehrotra
> > > > > >
> > > > > >+91-[protected]
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >IPL
> > > > >
> >
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> > > > >
> >
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> >
> >
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> >
> >________________________________
> >
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